Facilities

Offsite parking discounted rates available
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Room service
Terrace
Pets allowed
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Excellent central location and views/terrace
Friendly, helpful staff (personalized tours, upgrades)
Good/bountiful breakfast
Authentic, unique room decor; some rooms spacious
Hammam and other distinctive amenities (indoor pool in some rooms)
Free/nearby parking
Impeccable cleanliness reported by several guests
Personalized service and guided local help
Cons:
Many steep, narrow stairs — not senior/accessible-friendly
Reception not consistently staffed (not 24 hrs) and at least one report of missed breakfast
Room comfort issues: hard pillows, rough sheets, little natural light or no view from some rooms
AC problems / room was cold for one guest
Missing small fittings (e.g., toilet-roll holder) and limited in-room supplies
No separate shower in some rooms (only hammam) — some guests wanted a shower
Construction noise reported outside some windows
One report of delayed room cleaning (resolved after notifying staff)

Categories

Cleanliness
1
Multiple guests describe rooms and hotel as clean and 'impeccably clean'; one report of delayed cleaning that was resolved.
Service
1
Staff are frequently praised as friendly and helpful (personalized tours, upgrades), but there are service lapses reported (reception not manned 24 hrs, breakfast absent one morning).
Location
1
Consistently highlighted as a major positive: central position, great views and terrace; ideal for exploring Mardin despite some guests finding the steep site challenging.
Room Quality
1
Mixed reports: some guests loved spacious, authentic rooms and in-room hammam or upgraded rooms, while others report lack of natural light, rough sheets, too-hard pillows, and accessibility/ stair problems.
Amenities
1
Amenities like hammam, indoor pool and parking are praised, but there are operational issues (AC not working, missing shower option, small missing items such as a toilet-roll holder, limited water for coffee) and construction noise for some rooms.
Value for Money
1
Not explicitly mentioned in the reviews; assigned target overall rating.
Food and Beverage
1
Breakfast repeatedly described as very good with variety and terrace setting; however one guest reported not receiving breakfast on one day.
Overall Experience
1
Many guests report an excellent, memorable stay with helpful staff and great views, but a minority experienced significant issues (accessibility, service lapses, room comfort) that lowered their overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-25 07:57

Property Description

Discover the enchanting Mezova Otel in the heart of Mardin, where comfort seamlessly blends with exquisite hospitality.

Elegant Accommodations: Each guest room boasts a cozy seating area, air conditioning, and a private bathroom complete with complimentary toiletries. Relax after a long day in your tranquil retreat.

Gourmet Dining Experience: Start your day with a delightful à la carte breakfast, offering a variety of continental and vegetarian options to satisfy every palate.

Unwind and Indulge: Enjoy our luxurious hot tub after exploring the vibrant city. With round-the-clock support in multiple languages, your needs are met any time of day.

Experience a unique stay in Mardin—book your stay at Mezova Otel today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
G
gashin • couple • iq
10
Pros:

We stayed in old mardin , and every thing was so traditional and cultural, it waz a beautiful city And the hotel we stayed was amazing , stuff, breakfast,location, everything was perfect ✨

2026-05-29 • via Nuitee
R
Roohi • family_with_children • gb
4
2026-05-29 • via Nuitee
E
Elife • couple • fr
8
Bonne situation géographique mais confort à améliorer
Pros:

Nous avons apprécié l’emplacement ainsi que la décoration de l’hôtel.
Nous avions choisi une chambre voûtée typique de la région comprenant une grande salle d’eau avec double hammam. Nous avons adoré le hammam
Le petit déjeuner était composé d’un large choix de produits locaux et de qualité
Le personnel était serviable et réactif

Cons:

La qualité de la literie n’est pas à la hauteur d’un établissement de ce standing (oreiller trop dur, matelas qui s’enfonce et lit qui grince énormément)

2026-05-28 • via Nuitee
S
Satilmis • solo_traveller • fr
10
Sejour agreable
Pros:

Très original propre spacieux petit dejeuner suoer

Cons:

Les marches

2026-05-27 • via Nuitee
Şamil • couple • nl
9
2026-05-22 • via Nuitee
R
Rasit • family_with_children • at
9
2026-05-19 • via Nuitee
I
irem • extended_group • es
7
Overall it was a very good stay.
Pros:

The staff was extremely attentive, the view is excellent. The breakfast was with a lot of options and big proportions, tasty.

Cons:

The rooms were with high humidity, towels don’t dry.

2026-05-09 • via Nuitee
S
Selçuk • couple • fr
10
Pros:

Nous avons passé un excellent séjour dans cet hôtel plein de charme au cœur de Mardin. L’architecture en pierre et l’ambiance rendent l’endroit vraiment unique et dépaysant. Tout semblait fraîchement rénové, avec une décoration soignée et beaucoup de cachet. La vue depuis l’hôtel était superbe et très apaisante. Le petit déjeuner était copieux et délicieux. Un grand merci également au personnel, toujours chaleureux, attentionné et disponible. Une très belle découverte que nous garderons en mémoire !

2026-05-09 • via Nuitee
K
Kaan • family_with_children • nl
10
Ik mis het nu al!
Pros:

Ligging, kamers, werknemers. Alles was top.

2026-05-02 • via Nuitee
D
Dana • solo_traveller • ps
10
A comfortable and relaxing stay - exactly what I needed after a long journey!
Pros:

I was transiting through Mardin after a long road journey and was simply looking for a place to rest and unwind. I’m very glad I chose this hotel, as it provided exactly what I needed. The location is perfect, staff is very helpful and kind and rooms are comfortable.

Cons:

I arrived at night and found it difficult to locate the hotel entrance. I would recommend clearer signage and improved lighting.

2026-04-26 • via Nuitee
K
Kerem • extended_group • tr
8
Pros:

Çok zengin serpme kahvaltısı var. Ama saat 08:30'da başlıyor. Erken saatte tur için çıkmanız gerekiyorsa dikkat.
Odalar geniş ve rahat. Otelin manzarası da çok güzel.

Cons:

Aydınlatma daha iyi olabilir. Benim baş ucumdaki lamba çalışmıyordu.

2026-04-08 • via Nuitee
E
Ediz • extended_group • gb
1
DON'T STAY THERE.
Pros:

Only the location, and they have a car park just opposite the hotel.

Cons:

The staff was incompetent. They are clueless about service. The rooms were dirty. They don't make your bed or clean your room during the day. They have put the bed in the middle of the room with no access to the light switches or the plug. They serve 10 different types of jam for breakfast, but they don't bring any spoons. You need to convince them hard that you need spoons. There is no indoor place for rainy or cold weather to relax. A tiny room for breakfast is mouldy. There is no proper entrance or concierge.

2026-04-08 • via Nuitee
Özlem • family_with_children • se
10
2026-04-04 • via Nuitee
A
Ali • couple • no
6
Fint hotel men fikk ikke det vi betalte for
Pros:

Beliggenheten

Cons:

Kaldt på rommet og AC fungerte ikke.
Dag 2 fikk vi ikke frokost og det var ingen der.

2026-03-08 • via Nuitee
F
Filip • couple • cz
9
2026-02-28 • via Nuitee
G
Guilhem • family_with_children • ua
7
2026-02-10 • via Nuitee
M
Michael • extended_group • au
8
Enjoyed the stay
Pros:

Beautiful view n a very helpful reception (man). Rooms were unique n clean. Location is perfect n breakfast was great

Cons:

Too many steps and reception is not manned 24 hrs as stated on website

2026-01-22 • via Nuitee
T
Talal • couple • kw
10
Pros:

الهدوء

Cons:

الموقع

2026-01-21 • via Nuitee
E
emine • family_with_children • fr
10
2026-01-19 • via Nuitee
N
Namet • couple • ch
10
Pros:

Das Personal, die Lokation und das Frühstück waren hervorragend. Es hat unsere Erwartungen übertroffen.

Cons:

Es gibt nichts negatives.

2026-01-19 • via Nuitee