Excelsior Hotel Downtown

Hotels
Al Rigga Road next to Rigga Metro Station , Dubai , ae

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Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
See all facilities

Review Highlights

Pros:
Helpful, friendly staff (Asha, Mahmoud, Tamer, Mustafa)
Central location near metro and shopping
Clean rooms reported by several guests
Good value for money
Quiet/peaceful environment
Free parking
Convenient for budget travelers
Cons:
Rooms old and in need of updating
Some reports of unclean rooms and dirty heater
No hot water / low shower pressure
Limited or poor breakfast/food selection
Occasional noise (hear others)
One review alleges scams
Reception/ lobby decor outdated

Categories

Cleanliness
1
Mixed signals: several guests praised cleanliness ('Clean room', 'Very clean', 'I like the whole place and cleanliness'), but multiple reviews report unclean rooms, dirty heater and complaints in Russian about dust and missing toiletries.
Service
1
Strongly positive: many mentions of helpful, friendly staff (Asha, Mahmoud, Tamer, Mustafa) and repeated praise for reception and hospitality.
Location
1
Consistently positive: praised for central location in Al Rigga/Deira, walking distance to metro, close to shopping and eateries.
Room Quality
1
Generally negative: multiple comments that rooms are old and need updating, some rooms dirty, shower pressure low and no hot water reported.
Amenities
1
Mixed-to-negative: free parking noted, but issues raised with heater cleanliness, no hot water, limited breakfast options and missing bathroom amenities in some reports.
Value for Money
1
Positive overall: several guests explicitly call it good value and reasonably priced for a quiet, convenient stay.
Food and Beverage
1
Slightly negative: breakfast described as limited but adequate by some; others note poor food selection.
Overall Experience
1
Generally positive: many guests report great experiences, would rebook and recommend; a few isolated negative reports (e.g., scam accusation) exist.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-06 20:17

Property Description

Discover the perfect blend of luxury and convenience at Vision Imperial Hotel, located in the heart of Deira.

Unmatched Amenities
Experience our rooftop fitness center and temperature-controlled outdoor pool—ideal for invigorating workouts and relaxation under the sun.

Stylishly Appointed Rooms
Our modern rooms feature flat-screen TVs, panoramic city views, and elegant furnishings, ensuring a comfortable and memorable stay.

Dining Delights
Indulge in a culinary journey at our restaurant, or unwind at the Lobby Café with freshly brewed Arabic coffee and delectable pastries.

Just a stone's throw from major shopping malls and near Dubai International Airport, the Vision Imperial Hotel is your gateway to the vibrant city. Book your stay with us today!

Important information:

Guests are required to show a valid Emirates ID or valid passport upon check-in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
A
Aboobacker siddiq • solo_traveller • ae
5
Pros:

Staff are very good. Polite and helpful

Cons:

The room was noisy. Some machine running and other rooms noisy clearly hearing. Should make sound proof.

2026-05-30 • via Nuitee
R
Ravi • couple • in
8
2026-05-30 • via Nuitee
S
Selvin • solo_traveller • ca
10
The epitome of customer satisfaction!
Pros:

As an extended stay guest, I am very satisfied with the location, cleanliness, and value efficiency of my stay. The staff is friendly, courteous, and professional. Each very eager to please.

2026-05-30 • via Nuitee
Y
Youssef • solo_traveller • ma
9
2026-05-30 • via Nuitee
S
Shine • solo_traveller • ph
6
My stay
Pros:

The staff are very accommodating and polite.

Cons:

I had to change rooms three times because the first two rooms were not cleaned.

The water in the pool has a fishy smell.

The carpeted flooring requires a thorough, deep cleaning and sanitation, both inside the room and the hallway.

The spoon and forks has unmatching sets.

Everything, especially the telephone and the eating utensils, needs to be squeaky-cleaned.

2026-05-30 • via Nuitee
C
Chin Chin • couple • ae
1
Fair but needs to improve customer service
Pros:

Cheap

Cons:

The indian guy is approachable but the man with glass speaks on his ground with pride

2026-05-30 • via Nuitee
L
Lestly • solo_traveller • ae
1
Cons:

Washroom not clean

2026-05-30 • via Nuitee
S
Sarmad • solo_traveller • iq
7
Pros:

The staff was good, particularly a person name M. Saeed in the reception who was really great and very helpful

Cons:

The room size was little small, and old

2026-05-30 • via Nuitee
R
Rose Abigail • solo_traveller • ae
8
Affordable hotel
Pros:

Location and goos staff

Cons:

Minor some amenities are old

2026-05-30 • via Nuitee
M
Marife • couple • ae
10
Over all we are satisfied and we are planning to go back again and experience also the swimming po
Pros:

The receptionist is very accommodating and friendly. Thanks for Ms.Aisha for branding my wish 🤞 .

Cons:

Only the bar is echoing the music.

2026-05-30 • via Nuitee
C
Caoile • couple • ae
9
Very comfortable and room is clean and no moking smell
Pros:

Breakfast is nice

Cons:

Nothing

2026-05-30 • via Nuitee
A
Aboobucker • solo_traveller • sa
10
Pros:

All good my stay was very good special person mr.umair he is very good guy thank to umair

Cons:

All good housekeeping staff also gog nazim

2026-05-30 • via Nuitee
S
Suresh • solo_traveller • ae
8
2026-05-30 • via Nuitee
T
Trivedi • solo_traveller • gb
9
Pros:

Very good place but need more clarity

Cons:

Staff knowledge about the area

2026-05-30 • via Nuitee
I
Ishtiaq • family_with_children • ae
2
It was the worst hotel which I booked also not recommended for families due to night club music.
Pros:

There was nothing to like.

Cons:

1.Room was booked with King size bed, first they provided queen size bed when I argued with them then they provided two single beds joined together and making a King size bed with two single beds, which were not comfortable at all.
2. I booked for two nights and the whole night too much music sound from the night club and we could not sleep the whole night when I complained a security lady came and she said that they will reduce the volume but no reduction in volume even after the complaint.
3. Parking was also open area parking during the summertime in open area it can be imagined that car will be like hell.

2026-05-30 • via Nuitee
C
cherrylouve • solo_traveller • ae
10
Pros:

Thank you very much Mr. Uner for giving a friendly vibe and to Mr Mustafa make my stay very much money re comfortable.. highly recommended for those who love the peaceful stay in the middle of the crowded city.

Cons:

Dime light and wash room in the ROOFTOP

2026-05-30 • via Nuitee
S
Selvam • family_with_children • ae
6
2026-05-30 • via Nuitee
C
Criselda • couple • ae
10
Cool
Pros:

The front desk person( ASHA ) is very accommodating

2026-05-30 • via Nuitee
B
Babu • couple • ae
10
Pros:

Vetry very poor so thats y i am not come there. Today

2026-05-30 • via Nuitee
F
Faheemuddin • solo_traveller • ae
9
Great
Pros:

The stay was great and ease of access do Riggs Metro.

Cons:

NA

2026-05-29 • via Nuitee