Excelsior Hotel Downtown

Hotels
Al Rigga Road next to Rigga Metro Station , Dubai , AE

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Helpful, friendly staff (Asha, Mahmoud, Tamer, Mustafa)
Central location near metro and shopping
Clean rooms reported by several guests
Good value for money
Quiet/peaceful environment
Free parking
Convenient for budget travelers
Cons:
Rooms old and in need of updating
Some reports of unclean rooms and dirty heater
No hot water / low shower pressure
Limited or poor breakfast/food selection
Occasional noise (hear others)
One review alleges scams
Reception/ lobby decor outdated

Categories

Cleanliness
1
Mixed signals: several guests praised cleanliness ('Clean room', 'Very clean', 'I like the whole place and cleanliness'), but multiple reviews report unclean rooms, dirty heater and complaints in Russian about dust and missing toiletries.
Service
1
Strongly positive: many mentions of helpful, friendly staff (Asha, Mahmoud, Tamer, Mustafa) and repeated praise for reception and hospitality.
Location
1
Consistently positive: praised for central location in Al Rigga/Deira, walking distance to metro, close to shopping and eateries.
Room Quality
1
Generally negative: multiple comments that rooms are old and need updating, some rooms dirty, shower pressure low and no hot water reported.
Amenities
1
Mixed-to-negative: free parking noted, but issues raised with heater cleanliness, no hot water, limited breakfast options and missing bathroom amenities in some reports.
Value for Money
1
Positive overall: several guests explicitly call it good value and reasonably priced for a quiet, convenient stay.
Food and Beverage
1
Slightly negative: breakfast described as limited but adequate by some; others note poor food selection.
Overall Experience
1
Generally positive: many guests report great experiences, would rebook and recommend; a few isolated negative reports (e.g., scam accusation) exist.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-06 20:17

Property Description

Discover the perfect blend of luxury and convenience at Vision Imperial Hotel, located in the heart of Deira.

Unmatched Amenities
Experience our rooftop fitness center and temperature-controlled outdoor pool—ideal for invigorating workouts and relaxation under the sun.

Stylishly Appointed Rooms
Our modern rooms feature flat-screen TVs, panoramic city views, and elegant furnishings, ensuring a comfortable and memorable stay.

Dining Delights
Indulge in a culinary journey at our restaurant, or unwind at the Lobby Café with freshly brewed Arabic coffee and delectable pastries.

Just a stone's throw from major shopping malls and near Dubai International Airport, the Vision Imperial Hotel is your gateway to the vibrant city. Book your stay with us today!

Important information:

Guests are required to show a valid Emirates ID or valid passport upon check-in.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
Z
Zongo • couple • ae
10
2026-09-19 • via Nuitee
H
Hakky • solo_traveller • eg
10
Pros:

Very nice thanks for mahmoud and sayed at reception and mamyskib housekeeping really they are fantastic and very helpful

2026-09-19 • via Nuitee
Y
Yasser • couple • eg
10
اقامه جيده جدا
Pros:

رقم واحد الاستاذ/ محمود حقيقي مثال للاستقبال الأمثل والتعاون والمساعده في اي طلب واي شيء انا بشكره جدا وهو سبب رئيسي اني اقيم في الاوتيل مره ثانيه شكرا لك يا استاذ محمود وتحياتي لك ولكامل موظفي الاوتيل المحترمين

Cons:

ممكن اقول الاثاث قديم بعض الشيء

2026-09-19 • via Nuitee
A
Atheiah Samm • couple • ae
6
Cons:

It has no iron, toothbrush, and bathrobe

2026-09-19 • via Nuitee
A
Abdulhamid • solo_traveller • ae
9
2026-09-19 • via Nuitee
T
Tamer • couple • ae
8
Grateful
Pros:

The front disk ... Mr.Tamer , Mahmoud , omair and asha

Cons:

The car parking is so so bad than before

2026-09-18 • via Nuitee
A
Amer • solo_traveller • eg
10
2026-09-18 • via Nuitee
A
Anand • solo_traveller • in
10
Pros:

Great stay I had a lovely experience here. Everything was very good the room was clean the staff was also good especially asha at the reception she was very humble . Thanks to her and there was one male receptionist sayed he also very good .

2026-09-18 • via Nuitee
I
Ibrahim • couple • sa
2
اقامة غير موفقه واستغرب ان يكون هذا المستوى 4 نجوم
Pros:

موقع مكان الإقامة جيد

Cons:

عدم تجاوب موظفي الاستقبال ولا يوجد بالغرفه ميني بار لا شاي لا قهوه التكييف غير جيد الستارة والفرش قديمه وغير نظيفه
عدم تجاوب موظف الاستقبال وخاصه الأخ المصري

2026-09-18 • via Nuitee
A
Aslam • couple • mu
8
Great stay close to many cheap shopping places
Pros:

Value for money

Cons:

Nothing special

2026-09-18 • via Nuitee
C
Caguindagan • solo_traveller • ae
10
2026-09-17 • via Nuitee
S
Sonza • solo_traveller • ph
10
Pros:

I like the room , the place is walking distance in metro and food store are near also . staffs are kind , always thankyou to receptionist Ms.Asha!

2026-09-17 • via Nuitee
D
Danilo • solo_traveller • br
9
Pros:

Localização excelente, ao lado do metrô “Al Rigga”

2026-09-17 • via Nuitee
R
Risthak • family_with_children • lk
10
2026-09-17 • via Nuitee
N
Nurul • couple • my
10
2026-09-16 • via Nuitee
T
Tumusiime • couple • ae
10
Our stay was perfect — amazing staff, spotless rooms, and wonderful service everywhere!
Pros:

⭐️⭐️⭐️⭐️⭐️ Amazing stay!

We recently stayed at this hotel and it was truly an amazing experience.

The staff were incredibly warm, welcoming and professional — everyone from reception to housekeeping to security made us feel so comfortable. You can tell they really care about their guests.

The rooms were spotless, comfortable and beautifully maintained. Everything was clean, fresh and perfectly organized. The whole hotel has such a calm, elegant and peaceful atmosphere.

The service was excellent and every detail was taken care of. We have nothing negative to say — everyone and everything was perfect.

We will definitely be coming back and we highly recommend this hotel to anyone looking for a wonderful and relaxing stay.

Cons:

Nothing

2026-09-16 • via Nuitee
T
Tariq SHARIF BHATTI • solo_traveller • fr
7
Pros:

Room service, Staff attitude is good

Cons:

Breakfast not up to the standard of 4* Hotel.
Towels are very old.

2026-09-16 • via Nuitee
A
Amanuel • solo_traveller • ch
10
2026-09-16 • via Nuitee
P
Peter • solo_traveller • my
10
2026-09-15 • via Nuitee
K
khadija • couple • ma
10
Pros:

Thanks a lot me or Mahmoud for hospitalité

2026-09-15 • via Nuitee