Palmas Del Mar Resort Bacolod

Hotels
J. R. Torres Avenue , Bacolod , ph

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Hot tub/Jacuzzi
Table tennis
See all facilities

Review Highlights

Pros:
Convenient location near city and dining options
Helpful and friendly staff (many reports)
Good pools and recreational amenities (fresh water, pool-billiards)
Comfortable and spacious rooms (reported by several guests)
Nice views and natural, relaxing resort atmosphere
Cons:
Reports of room odors and at least one report of bed bugs
Poor front desk service in at least one serious complaint
Unexpected fees (corkage/room food/BYO charges)
Slow food service and some mediocre dining experiences
Occasional facility availability issues (pool classes, closed bar) and room setup problems

Categories

Cleanliness
1
Multiple guests reported bad odors in rooms, one report of bed bugs and at least one room damaged from a typhoon; other guests noted clean and spacious rooms, but recurring smell/bug reports drive an overall negative cleanliness sentiment.
Service
1
Many reviews praise helpful and friendly staff, though one review calls out poor, untrained front desk behavior; overall service sentiment is positive but mixed due to that notable incident.
Location
1
Location repeatedly described as convenient, near the city and good for dining options — consistently a strong positive across reviews.
Room Quality
1
Several guests found rooms comfortable and roomy with sufficient storage, but others experienced unpleasant smells, noise between rooms, incorrect room setups (missing requested beds) and occasional typhoon damage — overall slightly negative.
Amenities
1
Pool and grounds are frequently praised (fresh pool water, popular pool-billiards), though some mention limited pool availability (classes) and occasional closed facilities; amenities are generally seen as a positive.
Value for Money
1
Guests noted unexpected fees (corkage/room food fees, BYO charge), mediocre food in places and slow service which negatively affect perceived value despite some 'ok for the price' comments.
Food and Beverage
1
Mixed feedback: some praise specific items (mango shakes), while others report slow service and mediocre food — overall slightly negative.
Overall Experience
1
Overall impressions are mixed: many guests enjoyed the location, pool and helpful staff leading to pleasant stays, but serious negatives (bed bugs, smells, front desk problems, fees) produced several strongly negative experiences; net overall sentiment is marginally positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-13 16:43

Property Description

Discover the serene escape at Palmas Del Mar Resort Bacolod, where luxury meets tranquility.

Ultimate Relaxation
Unwind in our stunning outdoor swimming pool or find your peace in the lush garden and inviting terrace, perfect for soaking up the sun.

Delicious Dining Options
Savor delectable meals at our on-site restaurant, featuring an array of breakfast choices including à la carte, American, or Asian cuisine, ensuring a delightful start to your day.

Prime Location
Explore Bacolod with ease, as we're conveniently located just 2.6 miles from SM City Bacolod and the iconic Pope John Paul II Tower, with the Negros Museum also nearby.

Book your stay at Palmas Del Mar Resort Bacolod for an unforgettable getaway!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
J
Joefy • solo_traveller • ph
10
Excellent
Pros:

All the facilities and staff.

Cons:

None.

2026-05-11 • via Nuitee
C
Chavez • solo_traveller • ph
6
Pros:

Family - friendly

Cons:

The shower in the bathroom and the toilet.

2026-05-02 • via Nuitee
C
Cedric97441 • solo_traveller • fr
7
2026-04-22 • via Nuitee
L
Lovella • extended_group • sa
9
Nature get away while in the city of smiles 😊
Pros:

Palmas del mar maintained their resort and still a relaxing place if you want to have some nature while in the city. We enjoyed our stay😍

Cons:

None

2026-03-25 • via Nuitee
J
John • couple • us
1
Over all it was ok
Pros:

Very convenient

Cons:

They have bed bugs and wifi is not good

2026-03-20 • via Nuitee
W
Wolfgang • extended_group • de
6
Ok
Pros:

Außenanlagen und Pool

Cons:

Gebuchte Zimmer mit vier einzelbetten sind nicht vorhanden. Erst nach einer Woche konnte das Problem teilweise behoben werden. Erstattung von booking.com erfolgt

2026-03-15 • via Nuitee
W
Wolfgang • solo_traveller • de
8
Ok für den preis
Pros:

Garten und Pool

Cons:

Essen mittelmäßig. Etwas alt

2026-03-15 • via Nuitee
S
sofia • couple • au
10
Pros:

Place excellent, staff excellent

2026-03-10 • via Nuitee
L
Lars • extended_group • se
8
2026-03-01 • via Nuitee
T
Trixia • solo_traveller • ph
8
2026-02-08 • via Nuitee
M
Markus J. • solo_traveller • ch
10
Schöne und sonnige Ferien mit erfrischendem Pool
Pros:

Sehr frisches Wasser im Pool und gute Desinfektion. Der Pool-Billiardtisch war der Hammer und mega-beliebt.
Saubere und grosszügige Zimmer, wo man seine Sachen gut versorgen kann, genügend Schränke vorhanden. Nette Angestellte und Hospitable-Feeling in der Anlage, mit No-Stress Bedienung.

Cons:

Hier gibts nicht zum Bemängeln.

2026-01-31 • via Nuitee
H
Hudson • couple • au
7
2026-01-30 • via Nuitee
R
Roseanne • family_with_children • ph
2
I will never recommend or stay at this hotel again.
Pros:

The food is good especially the mango shakes.

Cons:

While the other hotel staff did their jobs well, the Front Desk staff were extremely disappointing. They need PROPER TRAINING on guest service, check-in and check-out procedures, communication, and handling complaints with real solutions and apologies. Instead, they just handed out keys without a smile or any acknowledgment, making us feel ignored, dismissed, and disrespected. Their poor behavior overshadowed the efforts of the other staff. This experience was unacceptable, and I will never recommend or stay at this hotel again.

2026-01-19 • via Nuitee
M
Mark • solo_traveller • us
8
People very helpful
Pros:

The worker were awesome

2026-01-19 • via Nuitee
C
Crystal Faith • extended_group • gb
5
Pros:

The view

Cons:

The first room they checked us in smelled very bad, we had to ask repeatedly to be moved rooms which eventually we were

2026-01-19 • via Nuitee
N
Noemil Quilantang • extended_group • ph
8
2026-01-15 • via Nuitee
A
Alan • extended_group • gb
8
Pros:

Staff were very helpfull, room was comfortable and clean.

Cons:

Shower didnt heat as would be expected.

2026-01-15 • via Nuitee
A
Andrew • extended_group • gb
10
2026-01-03 • via Nuitee
S
Smith • extended_group • gb
8
Pros:

Great location comfortable room good pools

Cons:

Went out for dinner and on return at 930 pm bar not open the grounds needed a bit of cleaning apart from that all ok

2026-01-03 • via Nuitee
C
Cynthia • extended_group • ph
9
Pros:

The location and ambiance.

Cons:

Not much as I don't like but maybe to improve and maintain the surroundings. (toilet)

2026-01-01 • via Nuitee