Idou Malabata Beach and SPA

Some armchairs in the dining area are not comfortable to eat.

Restaurant and bar closed too early

Spa catastrophique , la moitié du temps ça ne fonctionne pas . Les rdv ne sont pas noté correctement, le personnel pas sympa . La responsable du spa ne comprend rien et trouve normal que le sauna soit tout le temps en panne (heureusement que dans le nom il y a « spa »)
Le personnel du spa et de l’hôtel en général ne parle pas français, ni anglais (ce qui est rare au Maroc) très compliqué de faire des demandes . Pas d’échanges possibles . Au niveau restaurant on a essayé deux fois le restaurant de poissons sans goût sans saveur pas d’assaisonnement très (trop) cher pour des plats sans goût . Le Quay M35 pas beaucoup de choix et cher .
Emplacement loin de tout et pas de taxi , la réception peut appeler un taxi mais taxi jaune pas bleu donc cher .

Unfortunately the check out experience also added to my concerns. When we were leaving, we asked one of the staff members to collect our suitcases and put them in the car. The staff member returned the car to us, but forgot to hand us the car key. As the car was already running, we drove away without realizing that we did not have the key.

I only noticed shortly afterwards and fortunately I was still in the same area at the time. I left the car and searched for the key but could not find it. It was only later after contacting the hotel and explaining the situation, that we discovered the key had actually been left in the hotel. Fortunately I had the spare key with me in the car by coincidence which is why we were still able to drive it. Had I not had the spare key, this could have turned into a very serious and potentially costly situation.

What was particularly disappointing was that, despite the mistake being made by the hotel staff, I was still asked to return to the hotel to collect the key. Given the circumstances, I would have expected at the very least a sincere apology and for the hotel to offer to send the key to me, rather than expecting me to make another trip back to collect it. At a five-star property, I would expect a much higher level of attention to detail and ownership when a mistake like this occurs.

One other area I believe management should look into is the breakfast buffet. There were no allergen indications or descriptions next to the dishes, which I feel is an important omission, particularly for guests with food allergies or dietary restrictions. Clear labelling of dishes and allergens is an important part of the guest experience and, more importantly, can be a matter of guest safety.

I mention this not simply as a criticism, but because I work in the same industry myself and genuinely believe that constructive feedback is an opportunity to improve.

Le fait que des clients n apprecient pas qu il est interdit de reserver les transats sans les utiliser

Chambre au rez-de-chaussée avec vue sur le parking, pas très agréableNiveau intimité, ce n’est pas top non plus
La douche était bouchée mais ils sont intervenus pour arranger la situation

Flera saker, bland annat;
Skrikande barn vid lilla poolområdet som vi uppfattat var för vuxna. Att folk bokar sängar vid poolerna genom att lägga ut handdukar etc (tidigt på morgonen) och sen inte befinner sig vid poolen. Övrig service av personal (utom dem som nämns ovan verkar vara nya och ibland mycket förvirrade, bla betalde vi ingen deposition (fick inte ens frågan) när vi kom och när vi sedan vill handla vid poolen och ville sätta upp på rummet gick inte det för att vi inte lagt någon deposition och fick gå och ta det med reception. Vid incheckningen fick vi vänta länge för vårt rum var inte klart men de sa inget varför vi fick vänta tills vi själv frågade! Öppettiderna i poolbaren var olika varje dag! Vår bokning av massage etc på Spaavdelningen hade inte skrivits upp och av ren tur kollade vi den tidigt på samma dag.

Uniquement les filles a l’accueil pas très professionnel .

Désorganisation
Service lent
Service de chambre pas avant 17h
1h pour recevoir commande à la piscine
Chambre pas prête à 15h ( on a finalement été surclassés )
Attendre 15 min à chaque stand au petit déjeuner au lieu de prévoir deux poêles ou deux perosnnes comme dans les autres hôtels. ( crêpes, gaufres, msemen)
Odeur d’égouts dans la chambre

La literie un peu trop ferme a mon goût lais cest personnel.

Rien

L’absence de plage privée

La posizione lontano dal centro e senza taxi davanti all'albergo per averne 1 tempi d'attesa infiniti e dato che arrivano da lontano 10 volte più costosi di quelli che si prendono per strada. Personale pessimo inadeguato che non parla nessuna lingua. Premetto che io ne parlo 4. Piscina per gli adulti 3x10 metri altezza max 140 cm in 4 già si stava stretti e impossibile fare 2 bracciate. Bar della piscina che apre alle 12.30 assurdo e per di più non hanno nemmeno la possibilità di portare un caffè, menù del bar ridicolo per un hotel a 5 stelle. Spiaggia a 3 minuti a piedi ma non attrezzata e giustamente con tutta la popolazione marocchina che si fa il bagno. Impossibile trovare un posto anche per una formica a meno che non ci vada alle 5 del mattino. Pieno di bambini e quindi consigliato solo per famiglie con bambini piccoli. E queste sono solo una parte degli inconvenienti....

All perfect