Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Friendly and professional staff
Good location
Spa, pool and bar available
Excellent breakfast and restaurant quality
Comfortable bedding / decor
Cons:
Repeated hot-water outages
Small, poorly arranged rooms and bathrooms
Musty/ humid odors and noise from external condensers
Dogs roaming without leash (hygiene/safety concern)
Spa maintenance timing (vacuuming during open hours) and lack of relaxation seating
Perceived poor value for money given room size/price

Categories

Cleanliness
1
Mixed to negative: mentions of musty/ humid smell in a room and dogs roaming without leash raised hygiene and comfort concerns.
Service
1
Positive: staff repeatedly praised for welcome, availability and professionalism; manager handled the hot-water incident with a commercial gesture.
Location
1
Positive: multiple reviews cite ideal/central location and good surroundings, though one noted inconvenient internal placement relative to the spa.
Room Quality
1
Negative: frequent complaints about small, poorly arranged rooms and bathrooms, incorrect room features (bathtub vs shower), unpleasant odors and noise issues from external condensers.
Amenities
1
Mixed-to-negative: spa, pool and bar are valued, but repeated hot-water outages, lack of spa relaxation seating, and intrusive maintenance (vacuuming during spa hours) hurt the experience.
Value for Money
1
Negative: several guests felt the room size and service level did not justify the price; at least one review explicitly said the stay was not acceptable for the rate charged.
Food and Beverage
1
Positive: breakfast and restaurant quality repeatedly praised (copious, refined buffet); only occasional criticism for slow service during a special dinner.
Overall Experience
1
Mixed but leaning positive: while multiple operational issues (hot water, room size, odor) mar stays, strong positives for staff, location, and F&B lead to several very good experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-06 19:31

Property Description

Discover the perfect blend of elegance and relaxation at Hôtel & SPA Napoléon, nestled in the enchanting Fontainebleau region.

Luxurious Accommodations: Our 4-star hotel offers beautifully appointed, air-conditioned rooms designed for your comfort. Enjoy modern amenities including flat-screen TVs, free WiFi, and private balconies in select rooms for breathtaking views.

Relaxation and Recreation: Unwind in our tranquil garden or take a refreshing dip in the indoor pool. The well-equipped spa promises an array of rejuvenating treatments, ensuring you leave feeling pampered and revitalized.

Culinary Delights: Savor exquisite French cuisine at our on-site restaurant, with ample options for every dietary preference. Start your day with a delightful buffet breakfast, featuring continental options tailored to your needs.

Book your unforgettable stay at Hôtel & SPA Napoléon today!

Important information:

Please note that access to the Spa is non-private and available by reservation for a 1-hour time slot through our team.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
N
nicola • couple • gb
10
Great place to stay
Pros:

All very friendly

Cons:

My room wasn’t serviced until after lunch

2026-07-03 • via Nuitee
A
Afrodite • family_with_children • gr
9
2026-07-01 • via Nuitee
A
Ana • couple • il
9
Pros:

Все

2026-06-29 • via Nuitee
M
marie christine • couple • fr
3
Pros:

Chambre minuscule
eau froid en arrivant , pas de douche donc possible et pas de service disponible
obligée d 'attendre le lendemain matin pour avoir une personne pour débloquer l'eau chaude
petit déjeuner correct mais sans possibilité de commander des oeufs différents de ceux proposés

Cons:

accueil
service
technicien disponible
options petite déjeuner

2026-06-28 • via Nuitee
J
Jürg • couple • ch
8
2026-06-27 • via Nuitee
V
Vincent • couple • fr
10
2026-06-26 • via Nuitee
D
David • solo_traveller • fr
9
2026-06-25 • via Nuitee
M
maria rosaria • couple • de
10
Pros:

They know what hotel and customer service looks like

2026-06-21 • via Nuitee
V
Valeria • solo_traveller • it
8
2026-06-21 • via Nuitee
Z
Ziad • couple • lb
9
Great hotel overall and staff. Only concern is that rooms are small
Pros:

Hotel and Location are great

Cons:

The room, despite being a suite was very small

2026-06-18 • via Nuitee
A
Alessandro • solo_traveller • it
8
Pros:

Very comfortable and nice stay, beatiful palace, very clean too

Cons:

Not nice to show pool as first picture and ask you 30 euro to access...

2026-06-18 • via Nuitee
P
Patrick • couple • ch
8
Pros:

Excellente situation dans Fontainebleau

Cons:

À 350 Eur/ nuit, il aurait été apprécié de ne pas facturer de supplément pour l accès au Spa et d offrir une bouteille d eau dans la chambre

2026-06-16 • via Nuitee
T
Tatjana • couple • de
3
2026-06-15 • via Nuitee
F
François • couple • re
8
2026-06-14 • via Nuitee
M
Marion • couple • fr
7
2026-06-09 • via Nuitee
P
Philippe • couple • fr
9
Agréable , sommeil profond car literie très confortable et chambre très calme donnant sur le patio intérieur
Pros:

Accueil, propreté, emplacement

Cons:

Une seule machine à café au petit déjeuner

2026-06-07 • via Nuitee
M
Mary • couple • us
7
2026-06-07 • via Nuitee
L
Luke • solo_traveller • gb
1
Avoid. Much better for the price
Pros:

Location

Cons:

The terrible directions given to get to hotel as roads were closed off. Multiple black hairs found in bed. Only offered new bedding. Room was tiny. Bed was small and the air con only had one temperature. Nothing to make things right from staff or even an apology from staff. Don't go here. Not worth the money.

2026-06-07 • via Nuitee
L
Léo • couple • fr
9
Top
Pros:

Le spa, la localisation, les chambres, le petit-déjeuner

Cons:

Suite trop petite, restaurant de l’hôtel à améliorer, (table extérieur).

2026-06-06 • via Nuitee
L
Lemaire • solo_traveller • be
7
2026-06-03 • via Nuitee