Cache Hotel Boutique - Adults Only

Hotels
15 Avenida Norte 10 , Playa del Carmen , mx

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Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Terrace
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Review Highlights

Pros:
Excellent/central location
Friendly and attentive staff
Some large rooms
Breakfast/basic selection included
Cons:
Very loud/party noise at night; hard to sleep
Stained linens, inconsistent housekeeping, damp/musty rooms
Missing in-room fridge and limited amenities; elevator often broken
Rooms dated with torn shades and floor damage
Issues with keys/room access and management handling of complaints

Categories

Cleanliness
1
Multiple reports of stained sheets, uncleaned washcloths, and a damp/musty smell in rooms; guests noted housekeeping did not change linens regularly.
Service
1
Staff repeatedly described as friendly and attentive; manager granted refunds in at least one case, although there was a concerning report about pressure to leave a 5-star review.
Location
1
Consistently praised as centrally located and convenient (close to Playa del Carmen / fifth Avenue), though that location also contributes to external party noise.
Room Quality
1
Guests reported torn shades, worn floors, damp smell, dated pictures, and general room wear; some rooms smelled of damp and appeared run-down.
Amenities
1
Complaints about missing in-room fridge, only one key for multiple occupants, frequent elevator outages, and the pool area turning into a loud party at night.
Value for Money
1
Mixed signals: one reviewer called it 'great value', but multiple guests felt the noise, cleanliness, and amenity issues made the stay poor value, leading at least one group to request refunds.
Food and Beverage
1
Breakfast offering described as a small selection included in the rate; some praise for food quality but complaints about coffee service timing.
Overall Experience
1
Overall negative experiences dominated by loud nightly parties, disturbed sleep, cleanliness and room-condition problems, despite helpful staff and a good location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-24 22:08

Property Description

Escape to Cache Hotel Boutique - Adults Only, your serene oasis in the vibrant heart of Playa del Carmen.

Relaxing Accommodations: Discover our air-conditioned rooms designed for ultimate comfort, featuring flat-screen TVs and private bathrooms with complimentary toiletries. Each room offers city views, ensuring an inviting atmosphere for your stay.

Gourmet Dining: Indulge in a delectable start to your day with our à la carte breakfast options, or savor American and Mediterranean cuisine at our restaurant. We cater to all dietary preferences with vegetarian, dairy-free, and vegan choices available.

Endless Entertainment: Dive into leisure with our outdoor swimming pool, experience the thrill of our on-site casino, or enjoy lively karaoke nights. With a 24-hour front desk, your every need is just a call away.

Don't miss out on the opportunity to treat yourself—book your stay at Cache Hotel Boutique today!

Important information:

Guests may experience disturbance from dance socials, pool parties, live music, and karaoke until 1 A.M.This property does not accommodate bachelor(ette) or similar parties.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
L
Liran • couple • mx
10
Pros:

Love the location and the breakfast 🙏

2026-07-10 • via Nuitee
J
Juarez Solis • solo_traveller • gt
7
2026-07-10 • via Nuitee
S
Silly • solo_traveller • fr
10
Merveilleux séjour, l'un des meilleurs spot de Playa!
Pros:

En période de coupe du monde, L'ambiance général était plus qu'au rendez-vous! Le personnel très accueillant. Le bar/restaurant à un prix très abordable et de bonne qualité. La plage et la 5eme avenue à moins de 5 minutes à pieds. Il y a aussi un garage pour les clients de l'hôtel. C'est un hôtel ou on ne ressent pas la pression de devoir consommer à tout prix et à n'importe quel prix. Le personnel mémorise ton nom et te parle de façon très amicale : j'adore!
le petit déj inclus est plus que correct avec possibilité de combiner avec des choses présente sur la carte moyennant une réduction: c'est très bien pensé. On s'y sent comme à la maison. Un vrai hôtel coup de cœur.

Cons:

j'ai tout aimé.

2026-07-08 • via Nuitee
L
Lorena • solo_traveller • ar
9
Pros:

La ubicacion y la atención del personal excelentes!

2026-07-07 • via Nuitee
Z
Zulu • solo_traveller • cg
10
Pros:

Went during the world cup and the vive was lite with daily events

Cons:

A couple of bulbs weren't working in my room and there was dry blood on the floor

2026-06-27 • via Nuitee
G
Georges • solo_traveller • ca
10
Great stay with amazing staff
Pros:

Lovely staff , great vibes for the World Cup , amazing food and great drinks. Close to everything by foot. Would definitely be back

2026-06-26 • via Nuitee
A
Ahmad • extended_group • ca
10
Pros:

Honestly, Cache blew me away from the moment I arrived. The vibe is effortlessly cool — relaxed but stylish, the kind of place that feels curated without trying too hard. The staff were genuinely warm and attentive, remembering your name and going out of their way to make everything feel personal.

The food was a highlight — fresh, flavourful, and beautifully presented. Whether it was breakfast by the pool or dinner as the sun went down, every meal hit the spot.
The events they run add something really special too.

The rooms are stunning — thoughtfully designed, spotlessly clean.

If you're heading to Playa, Cache is the only place to stay. I'll be back.

2026-06-26 • via Nuitee
C
Canto • family_with_children • ar
10
Vacaciones expectaculares!
Pros:

La atención desde que llegamos al hotel fue expectante, muy lindo el lugar, sus amenidades y sus eventos también
El desayuno es súper completo tenes distintas opciones para elegir, y realmente son muy llenadores
La habitación súper cómoda, fresca y linda, las chicas del servicio son unas genias! Ya tengo mi lugar de confianza para volver!

2026-06-09 • via Nuitee
M
Majd • extended_group • us
10
Great overall experience. Highly recommend
Pros:

Location is A1, staff very friendly, the breakfast included was good, good choice of menu and drinks also. Overall excellent.

2026-06-08 • via Nuitee
J
Jose • solo_traveller • br
8
Pros:

Instalações, localização, funcionários

Cons:

O hotel é excelente, mas fazem eventos diariamente no picina, que, praticamente fica enfrente aos quartos e parte dos eventos toca um som numa altura extremamente alta, impossível de ficar no hotel, o que é uma pena pq o hotel é excelente.

2026-05-25 • via Nuitee
R
Ruben • couple • mx
1
2026-05-21 • via Nuitee
G
Gary • couple • us
7
Cons:

Noisy

2026-05-07 • via Nuitee
N
Nathalie • solo_traveller • ca
8
2026-05-04 • via Nuitee
S
Stephanie • solo_traveller • ca
3
Run as a Night Club should not be listed as a Hotel.
Pros:

Location is right in Centro and close to the ADO bus station

Cons:

Loud music from their nightly events. Every room looks over the pool so no possibility of a quiet room. Impossible to sleep.

2026-04-10 • via Nuitee
S
Stéphan • solo_traveller • ca
8
Idéal pour visiter Playa del Carmen
Pros:

Un arrêt d’une seule nuit, j’ai bien aimé cet petite hôtel avec déjeuner , belle piscine sur le toit avec vue sur la place municipale à Playa del Carmen

Cons:

Rien de négatif

2026-04-06 • via Nuitee
S
Sansoucy-Blais • solo_traveller • ca
10
Bel hôtel de Québécois ils ont dû répondre à mes besoins d’urgence en une fraction de seconde grâce a booking
Pros:

La propreté pis le comblement de mes besoins

Cons:

Ne pas l’avoir connu avant

J’aurais aimé vous partager des vidéos de l’endroit mais je suis incapable d’en mettre

2026-03-25 • via Nuitee
M
Marcelo • couple • cl
9
Un muy buen lugar.
Pros:

El lugar está a dos cuadras de la quinta avenida, a dos cuadras de un ADO.
Lugar cómodo, hacen limpieza a la habitación a diario.
Alberca grande.
Cocteles en la barra buenos.
La atención al desayuno de Agustín (staff) excelente, muy amable. En general todo el equipo humano se portó muy bien en todo momento, nos vamos con una sensación muy grata en cuanto a lo mencionado.

Cons:

Lo malo fue que el lugar además hace eventos a diario, hasta aprox la media noche con un ruido más que considerable si quieres descansar despues de un dia largo. Si quieres fiesta todos los días este es, sin duda el hotel que necesitas, pero si quieres descansar, quizás hay que considerarlo.

2026-03-24 • via Nuitee
T
Tresenia • extended_group • us
10
Great value great location great staff
Pros:

The location is excellent and far enough away from fifth Avenue to avoid being super noisy

Cons:

The fact that you have to pay for friends to come to your room after 11 PM

2026-03-19 • via Nuitee
T
takeo • solo_traveller • jp
1
眠れないホテル
Cons:

2階にあるプールサイドは夜になるとクラブ状態になり、夜中1-2時まで爆音。自分の部屋は2階のプール前だったので、うるさくて眠れない。長期滞在ベースの宿泊施設のはずなのに冷蔵庫がないので、ビールをまとめ買いができないなど、不便。スタッフは皆とても親切なのが救い。

2026-03-18 • via Nuitee
R
Rose • couple • ca
6
Decent stay
Pros:

Amazing location, large rooms

Cons:

The shower pressure was on and off. Sometimes water would drip drops and other times work fine.

2026-03-11 • via Nuitee