Luciana Hotel & Beach Club

Hotels
Zona FMT entre calle 6 y 8 Norte Playa del Carmen , Playa del Carmen , mx

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Luggage storage
Bar
Tour desk
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Review Highlights

Pros:
Beachfront / excellent location near restaurants and 5th Avenue
Friendly, professional and helpful staff
Good housekeeping / generally clean common areas
Spacious rooms with sea views (for some rooms)
Excellent breakfast (beach breakfast highly praised)
Reasonable nightly cost for beachfront location (per some guests)
Cons:
Rooms are dated, worn or in need of renovation; uncomfortable beds reported
Mold and humidity reported in at least one room
No parking and no elevator; luggage/parking inconvenience
Small pool and rooftop in disrepair for some guests
Misleading photos / expectations not met on arrival
Reports of extra charges, poor handling of taxi bookings and a serious complaint of discrimination

Categories

Cleanliness
1
Mixed reports: several guests praise strong housekeeping and overall cleanliness, but at least one report of mold and humidity in a room.
Service
1
Generally positive comments about friendly, helpful and professional staff and good housekeeping service, though isolated serious complaints about charges and staff handling of a taxi/reservation exist.
Location
1
Very consistently praised: beachfront, close to 5th Avenue and restaurants, central and convenient for sightseeing and dining.
Room Quality
1
Multiple mentions of dated rooms, 90s-era style, uncomfortable beds, awkward bathroom fixtures and general wear; several guests describe rooms as needing renovation.
Amenities
1
Mixed/negative: beach club and breakfast praised, but small pool, a degraded rooftop, lack of parking and no elevator cited as shortcomings.
Value for Money
1
Mixed: some guests feel price is good for beachfront location, others report overcharging, unexpected fees and poor value given room condition.
Food and Beverage
1
Generally positive for breakfast (beach breakfast singled out as excellent), though some guests noted no breakfast included in their rate.
Overall Experience
1
Overall mixed guest experiences: several very positive stays and return intentions, but notable negative stays including cleanliness/room issues and service/charging disputes balance impressions to neutral.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-06 20:15

Property Description

Discover your perfect getaway at Luciana Hotel & Beach Club, where comfort meets convenience in the heart of Playa del Carmen.

Luxurious Rooms
Our air-conditioned rooms are designed for relaxation, featuring flat-screen TVs, coffee machines, and some offering stunning sea views and private balconies to savor coastal breezes.

Exquisite Dining Experience
Indulge in authentic Mexican cuisine at our on-site restaurant, or unwind with a refreshing drink from the bar while soaking up the vibrant atmosphere of our terrace.

Prime Location
Situated just steps from Playa del Carmen Beach and close to popular attractions like the ADO International Bus Station, our hotel makes exploring the vibrant local culture effortless.

Experience the perfect blend of comfort and adventure; your tropical escape awaits—book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
N
Nestor Josue • solo_traveller • mx
8
La ubicación no lo es todo
Pros:

La ubicación está bien, a lado de la playa y cerca del embarcadero del ferry para ir a cozumel

Cons:

Pedí una habitación con vista al mar lo cual me costo 500 pesos más que la otra pero veía mas un árbol qué el mar aparte de que esta muy pequeña la habitación para 4 personas, las camas son matrimoniales, creo que todo el costo se inclina mas por la ubicación. La alberca es muy pequeña tanto que no me dieron ganas de usarla

2026-07-21 • via Nuitee
A
aurora7x • solo_traveller • mx
10
Pros:

Estuvo muy bien, nos encantó

Cons:

Todo estuvo muy bien

2026-07-19 • via Nuitee
A
Angeles • solo_traveller • mx
8
Pros:

La ubicación y el personal.

Cons:

El mantenimiento del roof.

2026-07-17 • via Nuitee
F
Francesca Macarena • solo_traveller • se
7
2026-07-11 • via Nuitee
A
Aatef • solo_traveller • fr
6
Pros:

Raoul

Cons:

Algues devant l hôtel

2026-07-09 • via Nuitee
P
Priscilla • solo_traveller • se
3
Pros:

Möjligheten att kunna snorkla i en mer privat yta

Cons:

Service i frontdesk och absolut inte servicen från restaurangen

2026-07-08 • via Nuitee
A
Aatef • solo_traveller • fr
8
2026-07-08 • via Nuitee
J
Joliben • family_with_children • gt
8
Cómodo .
Pros:

Habitación y limpieza

Cons:

Piscina muy pequeña y recepción angosta .

2026-07-07 • via Nuitee
C
Carlos • couple • mx
8
Adecuado y práctico
Pros:

Ubicación

Cons:

No tiene estacionamiento

2026-07-06 • via Nuitee
C
Carlos • solo_traveller • es
7
Pros:

La ubicación excelente.

Cons:

Las habitaciones están un poco viejas.

2026-07-05 • via Nuitee
S
Santiago • solo_traveller • mx
7
Pros:

Cerca de la 5ta avenida

Cons:

Tarde en encontrar su entrada

2026-07-03 • via Nuitee
M
Magaly • solo_traveller • mx
9
Pros:

La habitación era muy cómoda y amplia

Cons:

El brazalete, es un tanto incómodo

2026-07-03 • via Nuitee
L
Leopoldo • solo_traveller • mx
5
2026-07-01 • via Nuitee
N
Navarro • family_with_children • mx
9
Hotel chico con Salida al Mar.
Pros:

Realmente solo lo
Usé para dormir la noche que llegue.
Me encantó que pude disfruta la alberca hasta las 10 pm.

Cons:

Le baño se tardaba un poco en llenar el depósito. Fue lo único.

2026-07-01 • via Nuitee
G
Giandomenico • solo_traveller • it
10
Un comodo e funzionale hotel in pieno centro
Pros:

Camera perfetta e personale cordiale e disponibile. Ottima posizione

2026-06-30 • via Nuitee
S
Sergio Yoshikazu • couple • br
10
2026-06-29 • via Nuitee
L
Lopez • solo_traveller • mx
10
2026-06-29 • via Nuitee
K
Kai • solo_traveller • de
3
Pros:

Driekt am meer

Cons:

Für den Preis keine 4 Sterne und zimmer nicht wie auf den Bildern. Frühstück war auch nicht gut.was wir an Getränke bestellt haben kam immer was anderes beim Frühstück. Ein Gericht war mit banane war aber keine banane drauf.bei nachfrage wurde gesagt es gibt keine Bananen zu zeit. Fricher Orangensaft,war Zucker wasser oder so. Alte Blumen auf jeden Tisch und sah einfach nur billig aus.

Zimmer sehr alt und die Putzfrauen unterhalten sich sehr laut morgens auf dem Flur . Für 3 Nächte 175 euro (Frühstück extra) viel zu viel

2026-06-28 • via Nuitee
M
Marek • couple • cz
8
Pros:

Beach and pool club

2026-06-22 • via Nuitee
V
Vierthaler • solo_traveller • us
2
Poor
Pros:

Close to the beach

Cons:

No flexibility on room change, tiny staff, no wifi in my room, peek a boo view I paid extra for, hotel run by a lifeless app. Staff person just a zombie to check you in. Apps sucking the life and coziness out of the industry. Yes, your app too! Please call me next time you want a review

2026-06-21 • via Nuitee