Luciana Hotel & Beach Club

Hotels
Zona FMT entre calle 6 y 8 Norte Playa del Carmen , Playa del Carmen , mx

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Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Luggage storage
Tour desk
Outdoor furniture
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Beachfront / excellent location near restaurants and 5th Avenue
Friendly, professional and helpful staff
Good housekeeping / generally clean common areas
Spacious rooms with sea views (for some rooms)
Excellent breakfast (beach breakfast highly praised)
Reasonable nightly cost for beachfront location (per some guests)
Cons:
Rooms are dated, worn or in need of renovation; uncomfortable beds reported
Mold and humidity reported in at least one room
No parking and no elevator; luggage/parking inconvenience
Small pool and rooftop in disrepair for some guests
Misleading photos / expectations not met on arrival
Reports of extra charges, poor handling of taxi bookings and a serious complaint of discrimination

Categories

Cleanliness
1
Mixed reports: several guests praise strong housekeeping and overall cleanliness, but at least one report of mold and humidity in a room.
Service
1
Generally positive comments about friendly, helpful and professional staff and good housekeeping service, though isolated serious complaints about charges and staff handling of a taxi/reservation exist.
Location
1
Very consistently praised: beachfront, close to 5th Avenue and restaurants, central and convenient for sightseeing and dining.
Room Quality
1
Multiple mentions of dated rooms, 90s-era style, uncomfortable beds, awkward bathroom fixtures and general wear; several guests describe rooms as needing renovation.
Amenities
1
Mixed/negative: beach club and breakfast praised, but small pool, a degraded rooftop, lack of parking and no elevator cited as shortcomings.
Value for Money
1
Mixed: some guests feel price is good for beachfront location, others report overcharging, unexpected fees and poor value given room condition.
Food and Beverage
1
Generally positive for breakfast (beach breakfast singled out as excellent), though some guests noted no breakfast included in their rate.
Overall Experience
1
Overall mixed guest experiences: several very positive stays and return intentions, but notable negative stays including cleanliness/room issues and service/charging disputes balance impressions to neutral.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-06 20:15

Property Description

Discover your perfect getaway at Luciana Hotel & Beach Club, where comfort meets convenience in the heart of Playa del Carmen.

Luxurious Rooms
Our air-conditioned rooms are designed for relaxation, featuring flat-screen TVs, coffee machines, and some offering stunning sea views and private balconies to savor coastal breezes.

Exquisite Dining Experience
Indulge in authentic Mexican cuisine at our on-site restaurant, or unwind with a refreshing drink from the bar while soaking up the vibrant atmosphere of our terrace.

Prime Location
Situated just steps from Playa del Carmen Beach and close to popular attractions like the ADO International Bus Station, our hotel makes exploring the vibrant local culture effortless.

Experience the perfect blend of comfort and adventure; your tropical escape awaits—book your stay now!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
F
Francisco Santuario • solo_traveller • mx
10
2026-06-06 • via Nuitee
C
Coronel • solo_traveller • mx
6
2026-06-01 • via Nuitee
S
Sandro • solo_traveller • ch
7
2026-05-31 • via Nuitee
F
Fiona • extended_group • fr
5
Below expectations
Pros:

The location is good close to the city center and to the beach (even if the beach is full of sargasum)

Cons:

The staff (not all of them just 1 man) tried to rip us off by asking 210 pesos for the "environmental tax" to be paid in cash instead of 72 pesos....
We didnt pay the 210, but still that was very dishonnest of him.
Also the swimming pool is quite ugly and weird, looks like they added it to a place whwre a swimming pool doesnt belong. The rooms are ok but very simple, it definitely looked much better in the pictures.

2026-05-29 • via Nuitee
R
Rodriguez • family_with_children • mx
7
Pros:

Estuvo bien solo la zona con mucho sargazo

Cons:

El sargazo y que no podrias tomar en zona de alberca

2026-05-29 • via Nuitee
F
Fernando • solo_traveller • mx
9
2026-05-28 • via Nuitee
S
Sanchez • solo_traveller • ar
8
2026-05-22 • via Nuitee
L
Linda • couple • ca
7
Nice hotel near the heart of 5th Ave
Pros:

The hotel is right on the water so it has its own beach club.

Cons:

It’s located very close to the extremely busy part on 5th Ave- so pros & cons to this!

2026-05-14 • via Nuitee
A
Anabella Lourdes • family_with_children • ar
7
Buena relación precio calidad
Pros:

La ubicación y la habitación era cómoda, tenía una vista al mar genial

Cons:

Que elegí una habitación con camas separadas y me dieron una matrimonial y la playa llena de piedras

2026-05-11 • via Nuitee
M
mauro • solo_traveller • mx
10
2026-05-05 • via Nuitee
A
Ana Leidi • solo_traveller • mx
9
Pros:

La ubicación, todos los lugares buenos de playa del Carmen están muy cerca

Cons:

El aire acondicionado no servía muy bien

2026-05-02 • via Nuitee
C
calcagno • couple • ar
9
Excelente la atención y ubicación.Lo recomiendo
Pros:

La ubicación .La cercanía con la playa y la 5ta avenida.
Las instalaciones.
El personal

Cons:

El estado de algunas barandas

2026-04-26 • via Nuitee
Y
Yoana Guadalupe • couple • mx
10
Was wonderful
2026-04-22 • via Nuitee
S
Sugey • solo_traveller • ca
10
2026-04-19 • via Nuitee
Z
zangaro • couple • ar
1
Sustracción de objetos personales de mi habitación
Cons:

Me han faltado elementos personales de adentro de la habitación.

2026-04-15 • via Nuitee
S
Sine • couple • us
9
2026-04-12 • via Nuitee
F
Fabienne • couple • de
4
2026-04-12 • via Nuitee
E
Elizabeth • family_with_children • mx
9
Unión de hoteleros contra el sargazo
Pros:

La cercanía de la playa, la habitación muy amplia y linda

Cons:

La playa con mucha piedra y sargazo, deberían de reunirse todos los hoteleros y limpiar, no es cómodo nadar con el sargazo, a demás de que se ve feo

2026-04-11 • via Nuitee
R
Robert • family_with_children • de
9
Recommended!
Pros:

Extremly helpful and nice staff, rooms are big, comfortable furniture and bathroom, literally on the beach and 1 min. walk from the famous and crowdy 5th avenue. Recommended!

2026-04-08 • via Nuitee
A
Alejandra • family_with_children • ar
10
10/10
Pros:

Todo espectacular, todos súper amables y la habitación todo perfecto, súper limpio, con heladera, cafetera, amenidades y aguas, realmente excelente, excelente ubicación, a media cuadra de la 5ta Avda y con salida al mar. súper recomendable 10/10

Cons:

Que justo nos tocó sargazo en el mar, pero como tiene pile el hotel, nos refrescamos en la pileta, que es re grande también, todo estupendo el hotel

2026-04-07 • via Nuitee