Hotel Playa Laguna Bacalar Lagoon Front

Hotels
Boulevard Costera lote 269 y 804 , Bacalar , MX

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Exceptional lagoon-front location with easy water access
Kayaks and stand-up paddleboards included
Friendly, attentive staff (several mentions of specific staff praise)
Clean, comfortable bungalows and relaxing, peaceful setting
Breakfast included and generally well-regarded
Cons:
No on-site restaurant or bar; limited options if weather is bad
Some bungalows have external bathrooms; one reported flooded shower
Beach used by excursion boats/visitors at times (crowding at swimming point)
Small cabanas and occasional lack of in-room amenities (e.g., hairdryer, limited coffee)
Limited availability/booking constraints at times

Categories

Cleanliness
1
Multiple reviews explicitly note clean bungalows and comfortable, tidy rooms ('Bungalows were clean', 'tranquilo y limpio'), indicating generally positive cleanliness.
Service
1
Service is frequently praised: staff described as 'very nice', 'très sympathique', 'souriant', 'Evaristo... très avenant' and 'equipo sensacional', supporting a strong positive score for service.
Location
1
Location is repeatedly highlighted as excellent — beachfront on the lagoon, great for swimming, sunsets and access to cenotes — making location one of the strongest positives.
Room Quality
1
Mixed-to-negative notes about room setup: several mentions of bathrooms/WC being external to the cabin, one room with a repeatedly flooded shower, small cabanas and some discomfort at night when needing to walk to facilities.
Amenities
1
Kayaks, SUP and scooter loan are cited as included and valuable (positive), but the lack of an on-site restaurant/bar and limited options in bad weather temper the amenity score.
Value for Money
1
Not explicitly discussed in the reviews provided; assigned target overall rating for missing-data handling.
Food and Beverage
1
Breakfast is often described as very good and an important included benefit, though a few guests called it repetitive or not the best on one occasion, yielding a slight net positive.
Overall Experience
1
Overall impressions are polarized: many calls it 'paradise' and say they'd return, but recurring practical negatives (external/flooded bathrooms, no restaurant/bar, excursionist crowding, limited services) produce a strongly mixed-to-negative aggregate when balanced against the issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-14 02:35

Property Description

Unwind in paradise at Playa Laguna Bacalar Beach Front, where stunning beachfront views and luxurious comforts await you.

Private Beach Paradise
Enjoy exclusive access to our serene private beach, perfect for relaxation and breathtaking sunset views.

Comfort & Convenience
Every room is designed for your comfort, featuring balconies with garden views, air conditioning, and flat-screen TVs, alongside modern amenities like your own fridge for added convenience.

Delicious Start to Your Day
Savor a delightful American breakfast each morning, fueling your adventures in the picturesque Bacalar region.

Experience the ultimate getaway; don't miss out on booking your stay at Playa Laguna Bacalar Beach Front today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
L
Laura • family_with_children • it
9
Pros:

La struttura si affaccia direttamente sulla spiaggia della laguna. Il ristorante offre piatti messicani gourmet e ottimi cocktails. Il bungalow è spazioso e super pulito!

Cons:

I prezzi del ristorante sono forse un po altini ma poi in fondo non del tutto rispetto agli altri in Bacalar.

2026-08-29 • via Nuitee
G
Giulia • couple • it
10
Perfetto
Pros:

È stato un soggiorno perfetto. Siamo andati via a malincuore. Dalla posizione, nel tratto con l’acqua più bella della laguna, ai bungalow molto suggestivi e comodi, i servizi e lo staff. Puro relax

2026-08-27 • via Nuitee
L
luigi • solo_traveller • it
10
2026-08-25 • via Nuitee
G
Giusy • family_with_children • it
10
Un sogno ad occhi aperti!
Pros:

Questo alloggio ha fatto la differenza nella nostra vacanza di famiglia in Messico! La struttura si trova nella parte balneabile più suggestiva della laguna, le cabanas sono dotate di tutti i comfort (aria condizionata, tv, frigorifero, doccia confortevole).
La colazione inclusa con vista laguna spettacolare, il ristorante interno, il parcheggio interno custodito, i kayak che mettono a disposizione (gratis) per gli ospiti, la possibilità di prenotare le gite in giornata a prezzi onesti direttamente in reception, la gentilezza dello staff, tutto è stato perfetto!

2026-08-25 • via Nuitee
L
Lorenzo • couple • it
10
Relax a Bacalar
Pros:

La laguna davanti e le camere splendide

Cons:

Servizio e colazioni migliorabili

2026-08-21 • via Nuitee
G
Gaëlle • couple • fr
8
Pros:

L'emplacement exceptionnel en front de lagune. Très beau et paisible.

Cons:

Le personnel de l'hôtel pas accueillant dans l'ensemble. Et les sanitaires trop éloignés de la chambre.

2026-08-20 • via Nuitee
Z
Zamora • couple • mx
9
AGRADABLE
Pros:

Las cabañas tienen acceso a la laguna, te prestan kayaks y chalecos sin costo, las habitaciones y el sanitario estaban limpios, las encargadas de recepción fueron muy amables, nos ofrecieron una bebida de cortesía al llegar y el refri de la habitación también tenía algunas bebidas de cortesía. Nos orientaron amablemente para hacer compras, solicitar transportes y tours.

Cons:

Llegamos antes de la hora establecida para el check in y decidimos irnos al centro para respetar la hora de entrada de las 3:00 p.m. Regresamos para el check in en el hotel poco después de las 4:00 p.m. y todavía no habían hecho la limpieza de nuestra cabaña. El hotel especifica que no acepta mascotas, pero hay muchos gatitos en el hotel.

2026-08-19 • via Nuitee
C
Camilla • couple • it
9
Pros:

Posizione ottima direttamente sulla laguna, stanza bellissima, buona colazione, ritornerei sicuramente

2026-08-19 • via Nuitee
N
Nathalie • extended_group • fr
5
Je ne recommande pas cet établissement
Pros:

L’emplacement

Cons:

Le personnel, la chambre : draps en nylon , des cafards, la musique du beach club d’à côté, un petit déjeuner catastrophique

2026-08-17 • via Nuitee
F
Francesca • couple • it
10
2026-08-16 • via Nuitee
C
CLAUDIA JOSEFINA • family_with_children • mx
5
Buena ubicación
Pros:

La playa y ubicación

Cons:

La primer noche se me asignó una habitación de las mas pequeñas no cabía, me raspaba con la palma en la espalda, baño fuera de la habitación. Yo había reservado con baño dentro de la cabaña para las dos noches. Me hicieron el cambio en la 2da noche.

2026-08-14 • via Nuitee
S
SHEILA • couple • es
10
El mejor sitio de Bacalar
Pros:

Todo! Es un paraíso y el personal lo más amable y atentos.
Desayuno increíble, kayak y padle surf disponibles, limpieza a diario…☺️☺️

Cons:

Nada que objetar

2026-08-13 • via Nuitee
Y
Yessica • family_with_children • mx
9
Beautiful!
Pros:

The view was amazing. It truly is paradise! Waking up to see the lagoon, hearing the water and animals is beautiful. The Cabañas are great. The AC works perfects

Cons:

There is no indoor bathroom. The walk to the bathroom is pretty far, especially late at night. I wouldn’t recommend it with younger kids or elderly family members.

2026-08-10 • via Nuitee
P
Palermo • solo_traveller • mx
9
Excelente lugar
Pros:

El lugar es precioso y las cabañas muy bonitas!

Cons:

Las sillas del area del comedor algo incómodas y chaparras en relacion al alto de las mesas

2026-08-08 • via Nuitee
T
Thomas • family_with_children • ch
7
Schöne Unterkunft mit unglaublich schlechtem Personal beim Restaurant/Bar
Pros:

Die ganze Anlage ist sehr hübsch angelegt und die Lage direkt an der Lagune der sieben Farben sehr schön. Die Zufahrt zur Unterkunft ist einfach und das Zentrum von Bacalar ist mit dem Auto in kürze zu erreichen.

Wir hatten zwei verschiedene Häuschen gebucht. Was uns nicht bewusst war, ist dass die kleineren Häuschen kein eigenes Bad im Zimmer haben. Das Bad befindet sich ca. 50 Meter entfernt in einem separaten Komplex. Personen die auch in der Nacht die Toilette benützen möchten sollten das berücksichtigen.

Was wir geschätzt haben war der Willkommensdrink bei unserer Ankunft.

Cons:

Das Personal war völlig unmotiviert und hielt sich lieber neben der Bar/Restaurant im Schatten auf, als sich um die Gäste zu kümmern. Wir haben uns an einen Tisch gesetzt und nach ca. 10 Minuten haben wir uns dann die Speise und Getränkekarte selber geholt. Nach weiteren 20 Minuten haben wir dann das Restaurant wieder verlassen da offensichtlich niemand eine Bestellung aufnehmen mochte. Am Abend hat das Personal dann aber doch noch die Motivation gepackt. Gemeinsam haben Sie laute Musik in der Baur/Restaurant gespielt und dazu gejohlt. Auf Grund dessen, dass alle Häuschen ziemlich nahe beisammen und somit auch bei der in der Mitte der gesamten Anlage befindlichen Bar/Restaurant waren hat dieser Lärm deutlich gestört. Wir hätten uns vom Personal gewünscht, dass hier auf die Gäste Rücksicht genommen wird.

Man hat bei dieser Unterkunft gemerkt, dass es sich um Angestellte ohne Leidenschaft für Ihren Beruf handelt. Schade, dass dies die Bewertung der ansonsten schönen Unterkunft massiv verschlechtert. Wir würden einzig auf Grund des Personals hier nicht mehr buchen und hatten uns während unserem Aufenthalt sogar überlegt einen Tag früher abzureisen.

2026-08-04 • via Nuitee
O
Oscar Ulises Hernández • couple • us
10
Tranquilidad y felicidad
Pros:

Es un excelente lugar para descansar y divertirse.
Ademas el servicio del restaurant es muy bueno.

Cons:

Todo es perfecto. Por favor no cambien.

2026-07-19 • via Nuitee
G
Garcia • family_with_children • mx
10
Muy agradable
Pros:

Muy abundante el desayuno, y poco variado

2026-07-17 • via Nuitee
A
Aurélien • family_with_children • fr
8
Logement atypique dans une lagune incroyable le centre-ville sera accessible en taxi
2026-07-07 • via Nuitee
K
Kelley • family_with_children • us
10
Absolutely perfect!
Pros:

Everything was exactly like the description and pictures, I did so much research and really picked the best place for my family! It has the absolute best location to swim, the walk in beach is the only place like it in Bacalar and the food was incredible! Thank you the staff for making it a perfect vacation, We will be back as soon as we can!

Cons:

Nothing it was great

2026-07-01 • via Nuitee
J
Julieta Sánchez • solo_traveller • mx
8
Pros:

Que está literalmente al pie de la lagua

Cons:

Uno de los días llovió y se fue la luz desde las 2 pm hasta la mañana siguiente, y como no había luz, no funcionaba la bomba del agua, por lo que también nos quedamos sin agua. Tuvimos que irnos a otro hotel a pasar porque no podíamos estar sin agua y aparte el calor era demasiado.

2026-06-28 • via Nuitee