Swing & Pillows - Bukit Bintang City Centre

Hotels
198-200, Jln Pudu , Kuala Lumpur , my

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Facilities

Parking
Non-smoking throughout

Review Highlights

Pros:
Friendly, helpful staff
Convenient, central location
Cozy and comfortable rooms/beds
Compact and neat rooms
Easy/quick check-in
Cons:
Bathroom cleanliness issues
No housekeeping during stay
Poor air conditioner quality
Staff sometimes unresponsive (e.g., toilet paper not delivered)
Perceived as expensive
Security/key access incident reported

Categories

Cleanliness
1
Multiple reviews flagged bathroom cleanliness issues (bath accessories leaking, bathroom cleanliness needs improvement), reports of no housekeeping for several nights and at least one report of an unclean bed; overall clearly negative.
Service
1
Mixed but generally positive: several guests described staff as friendly, helpful and smooth check-in; however there are complaints about staff not listening (toilet paper not delivered) and a security/key incident — overall service leans positive but imperfect.
Location
1
Consistently praised: described as in the heart of the city, very convenient with easy access to nearby attractions and shopping centers.
Room Quality
1
Rooms described as cozy, compact and neat with comfortable beds and pillows by some guests; minor issues reported (AC quality, occasional cleanliness problems), overall slightly positive.
Amenities
1
Negatives reported around amenities: poor facilities, air conditioner quality problems, leaking bathroom accessories and lack of housekeeping indicate below-standard amenities/maintenance.
Value for Money
1
At least one reviewer explicitly called the hotel expensive; combined with facility and cleanliness issues, value is perceived as poor.
Food and Beverage
1
No substantive mentions of food or beverage services in the reviews; assigned neutral.
Overall Experience
1
Mixed overall: several guests had a wonderful, comfortable stay (friendly staff, good location, comfy beds), while others experienced serious service/cleanliness problems; net experience estimated as slightly positive.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-24 23:08

Property Description

Discover the perfect blend of comfort and convenience at Swing & Pillows - Bukit Bintang City Centre, your ideal base in the heart of Kuala Lumpur.

Prime Location
Just a 5-minute stroll from Berjaya Times Square and close to iconic landmarks like Pavilion Kuala Lumpur and Petronas Twin Towers, our hotel places you steps away from the city's vibrant culture.

Comfortable Accommodations
Our well-appointed 2-star rooms provide a cozy retreat after a day of exploration, ensuring a restful night for all guests.

Easy Accessibility
With convenient access to public transport and major attractions, you can effortlessly navigate Kuala Lumpur's bustling streets, making your stay an unforgettable adventure.

Book your stay now and experience all that Swing & Pillows has to offer!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
A
Andrew • solo_traveller • in
8
Pros:

It was in a good location and worth the price, rubel was very helpfull in assisting in giving me a good room as i had an issue with the first room and he quickly changed it for my comfort

2026-07-19 • via Nuitee
S
shuk • couple • my
10
Pros:

All okay and staff also very polite and helpful especially name Rubel

2026-07-13 • via Nuitee
C
Charles • couple • us
10
Pros:

Rubel. Lavish. Onik are the best

Cons:

None

2026-07-12 • via Nuitee
K
KHAIRUL HAFIZI BIN AHMAD • couple • my
5
2026-07-04 • via Nuitee
L
Lee • couple • my
7
2026-07-01 • via Nuitee
R
Ritchie Stallone • couple • my
10
2026-06-30 • via Nuitee
H
Hazizi Bin • extended_group • my
7
2026-06-29 • via Nuitee
S
Simple93 • solo_traveller • my
10
2026-06-21 • via Nuitee
S
Sara • solo_traveller • it
6
2026-06-20 • via Nuitee
Z
Zaky • solo_traveller • my
3
Pros:

nothing

Cons:

poor water pressure
not maintainance air conditioning
WIFI not working

2026-06-17 • via Nuitee
J
Jonas • solo_traveller • de
7
2026-06-13 • via Nuitee
S
Salleh Hudin • solo_traveller • my
5
Pros:

Fillow and matress nice

Cons:

Toilet need more to be clean,floor sticy

2026-06-12 • via Nuitee
R
Royel Sardar • solo_traveller • bd
9
Good hotel next time again inshallah
Pros:

There room clean and everything is fine

Cons:

Na

2026-06-12 • via Nuitee
S
Sandra • solo_traveller • fr
5
2026-06-12 • via Nuitee
T
Tom Keeranchira • solo_traveller • ae
5
2026-06-11 • via Nuitee
A
A J Hossain • solo_traveller • bd
6
2026-06-10 • via Nuitee
L
LEE SERN LOONG • solo_traveller • my
10
Pros:

The room was so clean and location was fantastic special thanks Staff RUBEL and lakshi really wonderful and helping person

2026-06-09 • via Nuitee
R
Rashid • solo_traveller • my
2
2026-06-07 • via Nuitee
C
Chitransh • solo_traveller • in
8
2026-06-05 • via Nuitee
L
Lim • solo_traveller • my
10
Pros:

Good Room staff are very freindly i was staying here last 10 days only theire good service. Special thanks Rubel who always happy to us to provide best facilities.

2026-06-05 • via Nuitee