Hotel d'Europe

Hotels
12 place Crillon , Avignon , FR

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent location / central in old town
Friendly, helpful staff
Beautiful historic building and decor
Comfortable, spacious rooms
Pet-friendly
Good dinner and instances of very good breakfast
Clean and well-kept in many stays
On-site bistro / tasty snacks
Parking available
Cons:
Heating / air-conditioning failures in some rooms
Shower and shower head problems needing repair
Housekeeping lapses (used towels on floor)
Greasy / unclean toilet floor reported
Perceived poor value for money / pricing too high
Breakfast sometimes poor or overpriced
Hotel appears tired; lacks expected five-star comforts
Occasional poor staff response (no apology) for issues

Categories

Cleanliness
1
Mostly praised as clean in several reviews, but there are specific housekeeping lapses reported (used towels on the bathroom floor, greasy WC floor) so slightly negative overall.
Service
1
Numerous mentions of very friendly, helpful and professional staff; a few reports of poor response/no apology for issues, but overall service sentiment is clearly positive.
Location
1
Repeatedly described as excellent/exceptional—central in the old town, easy to reach and a standout strength of the hotel.
Room Quality
1
Many guests praise spacious, comfortable and well-decorated rooms; however, some reports of cold rooms and shower/fixture problems reduce the score slightly.
Amenities
1
Issues reported with heating/air conditioning, shower fittings and general comfort/modern conveniences; pet-friendly amenities are noted positively, but facility problems are a clear downside.
Value for Money
1
Multiple comments state the price does not match the level expected for a five-star property; breakfast cost and overall perceived value are frequently criticized.
Food and Beverage
1
Mixed but mildly positive: some guests praised excellent hotel dinner and good breakfasts, while others found breakfast poor or overpriced.
Overall Experience
1
Overall guest sentiment is positive (atmospheric, lovely building, many repeat intent), tempered by operational issues (heating, showers, value) that reduce the peak score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-24 14:56

Property Description

Experience the charm of southern France at Hotel d’Europe, a stunning 16th-century gem in the heart of Avignon.

Elegant Accommodations
Unwind in our beautifully appointed guest rooms that offer a seamless blend of modern comfort and historic elegance. Each room features air conditioning, a flat-screen TV, a mini-bar, and complimentary Wi-Fi to ensure your stay is as relaxing as possible.

Gastronomic Delights
Indulge your culinary senses at our on-site Michelin 1-star restaurant, La Vieille Fontaine. Open from Tuesday to Saturday, savor contemporary regional cuisine crafted by our talented chefs that elevate dining to an unforgettable experience.

Luxurious Services
Enhance your stay with our exclusive services, including valet parking, beauty treatments, and relaxing massages available for an additional fee. Delight in a complimentary continental or English breakfast served daily to fuel your adventures.

Book your extraordinary stay at Hotel d’Europe today and create memories that will last a lifetime!

Important information:

Please note that pre-payment is due upon check-in.

Please note that the half board rates include breakfast and dinner.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
G
Graham • couple • gb
9
Lovely central hotel.
Pros:

Central. Very large comfortable beds. Room was nice. Amazing staff. Perfect valet parking. Lovely meal in the bistro. Excellent air conditioning.

Cons:

Nothing

2026-09-19 • via Nuitee
R
ravin • couple • us
6
Pros:

Location
Clean rooms

Cons:

No facilities
Limited restaurant
Some staff inexperience or rude
Not a good value

2026-09-16 • via Nuitee
D
Donald • couple • au
10
C
Pros:

The room was large and comfortable,the amenities like bathroom ,bed and sitting was the best we experienced in France and the fit out was classic for the eta of the building being 1799.
Breakfast was excellent.

Cons:

Bathroom basin drain could have been better maintained

2026-09-16 • via Nuitee
K
Kateryna • couple • ua
10
2026-09-15 • via Nuitee
V
Victor David • couple • es
10
2026-09-15 • via Nuitee
D
David • couple • gb
9
Fine stopover in the heart of historic Avignon
Pros:

The quality of food in the bistrot
The friendly and helpful staff
The historic building

Cons:

Nothing

2026-09-14 • via Nuitee
A
Andre • solo_traveller • au
10
Pros:

Beautiful room and perfect location

2026-09-09 • via Nuitee
D
Dirk • couple • be
8
Aan te bevelen.
Pros:

Uitstekende ligging: rustig en toch zeer dicht bij het centrum.

Cons:

Het restaurant was gesloten, en dit was niet aangekondigd.

2026-09-07 • via Nuitee
D
David • couple • gb
8
Lovely old hotel
Pros:

Very helpful staff, beautiful old building, spotlessly clean, lovely towels etc in the bathrooms

Cons:

It doesn’t have all the facilities one would expect from a 5* hotel; although it’s inside the old city, there’s not much happening nearby

2026-09-05 • via Nuitee
B
Brian • couple • au
10
A beautiful, authentic Avignon experience.
Pros:

It’s historic charm & professional staff.

2026-09-02 • via Nuitee
L
Louise • couple • gb
10
Classic French glamour
Pros:

A superb location and a beautiful hotel.

Cons:

Nothing

2026-08-31 • via Nuitee
M
Michele • solo_traveller • us
9
2026-08-30 • via Nuitee
J
Jane • couple • gb
10
Perfect
Pros:

Timeless charm
Fabulous location
Wonderful staff

2026-08-28 • via Nuitee
M
Michele • solo_traveller • us
8
Pros:

Very authentic and comfortable.

2026-08-28 • via Nuitee
M
Marek • solo_traveller • pl
9
2026-08-24 • via Nuitee
C
Charlotte • couple • gb
10
2026-08-24 • via Nuitee
T
Tommaso • couple • it
8
Pros:

La location è il giardino

2026-08-23 • via Nuitee
D
DIDIER PIZZOLITTO • solo_traveller • fr
9
Pros:

Emplacement, confort, gentillesse du personnel et raffinement discret,sans ostentation.

Cons:

Les matelas pourraient être plus fermes.

2026-08-19 • via Nuitee
L
Luminosa • couple • it
10
Albergo Elegante, ristorante top
Pros:

Albergo elegante, in posizione perfetta appena dentro le mura della città. Palazzo dei Papi e Pont d'Avignon a pochi passi. Ristorante stellato che ha davvero meritato la stella. siamo stati benissimo.

2026-08-19 • via Nuitee
S
Sara • family_with_children • it
4
Hotel nel bel palazzo storico , ma all interno brutto
Pros:

Nulla!

Cons:

Tutto! Cattivo odore all’interno, cassaforte della suite inutilizzabile, porta d ingresso della camera difettosa, ecc

2026-08-18 • via Nuitee