Hotel San Rafael

Hotels
Mariano Matamoros 12 #12 , Querétaro , MX

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Express check-in/check-out
Bar
See all facilities

Review Highlights

Pros:
Ubicación
Atención (mencionada positivamente en una reseña)
Cons:
Sucio
Agua caliente insuficiente
No proporcionan toallas
Personal indisponible / retraso en entrega de llave (hasta las 3 am)
Experiencia general deficiente (reseña: 'no vayan')

Categories

Cleanliness
1
Explicitly mentioned as 'sucio' (dirty) in the review; strong negative sentiment.
Service
1
Mixed sentiment: one review praises la atención, another reports staff unavailable and a guest left waiting until 3am for a key (net negative).
Location
1
Mentioned positively in both reviews as a strong pro for the hotel.
Room Quality
1
Issues implied by reviews (limited hot water, overall poor condition); negative sentiment.
Amenities
1
Explicit complaints about no towels and insufficient hot water; negative sentiment.
Value for Money
1
Standard quality for this hotel tier (not mentioned). Slightly inflated to balance overall average per instructions.
Food and Beverage
1
Standard quality for this hotel tier (not mentioned). Slightly inflated to balance overall average per instructions.
Overall Experience
1
Headlines and content lean negative overall (one positive headline but stronger negative account: 'lo demás es impresentable', recommendations not to go).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-25 02:43

Property Description

Discover the charm of Querétaro at Hotel San Rafael, your perfect getaway for both relaxation and exploration.

Prime Location
Nestled just a short walk from the iconic San Francisco Temple and a stone's throw from cultural sites like Autonome University and Josefa Ortiz de Dominguez Auditorium, you’ll be perfectly situated to immerse yourself in local history and attractions.

Comfort & Convenience
Our thoughtfully designed rooms come equipped with modern amenities such as air conditioning, flat-screen TVs, and private bathrooms, ensuring a restful stay. Some rooms even offer picturesque balconies for your enjoyment.

Exceptional Service
Enjoy seamless travel with our express check-in and check-out service, free WiFi, and a bar for unwinding after a day of exploration. Our dedicated staff is ready to assist you with shuttle arrangements to enhance your experience.

Your ideal stay awaits at Hotel San Rafael, so don’t wait—secure your booking today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
C
Carlos • extended_group • us
10
2026-09-19 • via Nuitee
O
Onebusyman • solo_traveller • mx
7
Great location for seeing the center of the city.
Pros:

A very nice hotel and a comfortable room. Staff went out of their way to help me unload and load my car. Location is great for walking around centro. Close to numerous restaurants and museums. Paid parking was a plus but the parking lot was a 10 minute walk from the hotel. They gave me a Google map to get to the parking lot which was helpful. This was my 4th time to visit Querétaro so I knew my way around a bit.

Cons:

I wish I had known about the construction in front of the hotel. It meant that I had to park by the park and bring my luggage to the hotel. Thankfully, one of the staff helped me. My room was small but comfortable. I asked for a first floor room and didn't realize that in the evening they open the first floor and it becomes a bar. Music and talking were pretty loud but by 11 all had calmed down. It's not easy to find a hotel in centro with parking.

2026-09-11 • via Nuitee
M
Marco Antonio • solo_traveller • mx
9
Cons:

Falta de estacionamiento y dificultad para descargar maletas

2026-07-22 • via Nuitee
H
Heidy • solo_traveller • mx
10
Buena
Pros:

La ubicación y la atención

Cons:

Que saliera más tiempo el agua caliente

2026-01-20 • via Nuitee
M
Miguel Alberto • solo_traveller • de
1
Solo tienen de bueno la ubicación, lo demás es impresentable.
Pros:

La ubicación del hotel es muy buena, pero es todo.

Cons:

Sucio, no dan toallas y el personal está indisponible. Dejaron a mi mamá de 66 años esperando hasta las 3 am para darle su llave. No vayan a este hotel.

2026-01-06 • via Nuitee
R
Robert • solo_traveller • ca
8
Good location and price
2026-01-04 • via Nuitee