Kanté Hotel - Downtown Tulum

Hotels
Calle Polar Región 02 Manzana 07 Lote 11 , Tulum , mx

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Garden
Luggage storage
Airport shuttle
Tour desk
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Review Highlights

Pros:
Clean, bright rooms and bathrooms
Very close to ADO bus station / convenient location for transport
Friendly and helpful staff
Comfortable beds and modern rooms
Bicycle rentals available
Nice pool and courtyard areas
Free coffee and water in common areas
Cons:
Noise from the bus station, street and nightlife
No elevator — stairs to upper floors with luggage
Mosquitoes due to lush/green surroundings
Missing amenities for some (hairdryer, occasional no hot water)
Luggage storage can be charged
Occasional slow reception / staff dog barking
Parking is essentially the sidewalk in front of the hotel

Categories

Cleanliness
1
Consistently praised across reviews: rooms, bathrooms and common areas described as clean, tidy and bright.
Service
1
Staff repeatedly described as friendly and helpful; occasional slow response at reception and a barking pet were minor negatives.
Location
1
Excellent proximity to the ADO bus station and within walking/cycling distance of attractions, but many guests complain about significant noise from the bus station, street and nightlife that affects sleep.
Room Quality
1
Rooms frequently noted as modern, comfortable and well-appointed; some issues reported (missing hairdryer, occasional no hot water, mosquitoes in plant-filled areas).
Amenities
1
Good extras like bicycle rentals, pool/courtyard, free coffee and water, but lacks an elevator, luggage storage is paid, and some expected items (hairdryer) or services were missing for some guests.
Value for Money
1
Multiple guests commented the stay was good value (especially for a one-night stop); price-to-quality seen as fair by several reviewers.
Food and Beverage
1
Limited mentions: self-serve coffee and water available; no fuller F&B service reported in reviews.
Overall Experience
1
Mixed overall: many positive notes on cleanliness, comfort and helpful staff, but repeated issues with noise and the lack of elevator/stairs lowered the overall impression for several guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-30 16:53

Property Description

Discover the perfect blend of comfort and convenience at Kanté Hotel - Downtown Tulum, your ideal retreat in the heart of Tulum.

Stylish Accommodations: Indulge in our air-conditioned rooms featuring modern decor, plush bedding, and a flat-screen TV with satellite channels, ensuring a relaxing stay. Each room offers private bathrooms with complimentary toiletries, adding a touch of luxury to your getaway.

Refreshing Amenities: Take a dip in our sparkling outdoor swimming pool, surrounded by lush gardens, or unwind with complimentary WiFi throughout the property. Our non-smoking environment ensures a peaceful retreat, enhancing your overall experience.

Convenience at Your Fingertips: With the Tulum Bus Station just a short stroll away, exploring local attractions like the iconic Tulum Archeological Site is effortless. Our friendly staff is available 24/7, providing assistance in both English and Spanish to cater to all your needs.

Don’t miss out on this exceptional experience—book your stay at Kanté Hotel - Downtown Tulum today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
H
Hans • solo_traveller • fr
9
Pros:

Hotel tres agréable, simple, propre et bien situé. Le gérant est vraiment à l'écoute et donne de bons conseils. La cour intérieure est très sympa, ombragée, ambiance très détendue. Si vous êtes sensible au bruit, évitez la chambre sur rue qui est à coté du terminal de bus (très pratique pour se déplacer). Très bon rapport qualité/prix.

2026-07-19 • via Nuitee
Y
Yuki • extended_group • jp
9
雰囲気が良く、手頃でお得
Pros:

大通りから一本中に入るので静か。庭も、少し狭いけどと雰囲気が良いです。水が自由に汲めて便利でした。値段に対してお得だと思います。フロントに常に人がいるわけではないみたいで時々待たないといけませんが、スタッフの方は割とフレンドリーで良かったと思います。

Cons:

外は蚊がいます。が、トゥルムでは当たり前だと思うので仕方ないかなと思います。

2026-07-16 • via Nuitee
H
Hiroshi • couple • jp
9
2026-07-13 • via Nuitee
R
Ricardo Miguel • solo_traveller • mx
10
Pros:

Excelente ubicación a una cuadra del ADO y terminales de transporte. Las amenidades son cómodas y el personal fue muy atento y amable.

Cons:

Podría haber un refrigerador para la habitación, en lugar de que sea un refrigerador compartido.

2026-06-15 • via Nuitee
C
Couzinet • couple • fr
10
Pros:

Sa Décoration sa verdure , un oasis de paix , de fraîcheur
Coin intimiste dans le jardinet pour se rafraîchir dans la piscine

2026-06-02 • via Nuitee
C
contreras reyes • solo_traveller • mx
10
2026-05-18 • via Nuitee
M
Monica • couple • py
9
Muy bueno
Pros:

Bien ubicado si quieres tener cerca la terminal de ADO , habitaciones bonitas con baño.

Cons:

Si traes maleta grande o pesada y te dan habitaciones en el 3er piso es un poco dificil aunque el personal ofreció ayudar

2026-05-14 • via Nuitee
H
Heren • solo_traveller • mx
4
Pros:

La ubicación

Cons:

El olor a sucio de las sábanas y toallas

2026-05-11 • via Nuitee
P
Poletto • solo_traveller • it
10
2026-05-01 • via Nuitee
I
Ingeborg • couple • nl
7
Pros:

Hele centrale plek naast ADO busstation, vriendelijk personeel en prima prijs/kwaliteit

2026-04-30 • via Nuitee
V
Virlane Portugal • solo_traveller • br
8
Pertinho da estação de ônibus da ADO
Pros:

Me deixaram fazer o check-in duas horas antes. O quarto é espaçoso e confortável. Fica localizado bem próximo da ADO, ótimo para quem está de passagem rápida pela cidade, lá eles alugam bicicleta, recomendo utilizar esse serviço, porque é um meio de transporte ideal para conhecer as praias e as ruínas de Tulum.

Cons:

Fui obrigada a deixar um documento oficial meu como "calção", achei que isso fosse proibido, uma vez que eu já havia pago, deixei, mas achei um absurdo. Faltou água no primeiro dia, mas em pouco tempo foi resolvido.

2026-04-27 • via Nuitee
E
Ekaterina • couple • es
5
Pros:

Javier is very nice and welcoming

Cons:

The towels and bedsheets were with stains.
The water was barely coming out from the shower.
No elevator.

2026-04-27 • via Nuitee
K
Kimi • family_with_children • ca
10
Loved it and would definitely stay again.
Pros:

Minimalist rooms, clean, nice lighting. The shared spaces were beautiful - sitting area, big table, shared kitchen space, pool - so stylish.

Cons:

It would have been nice to have a cooler in the room for our food and drinks.

2026-04-23 • via Nuitee
T
Tjara • couple • de
8
2026-04-16 • via Nuitee
• solo_traveller • ca
9
2026-04-09 • via Nuitee
N
Nacho morale • couple • cl
5
2026-03-28 • via Nuitee
S
serena • extended_group • it
8
Pros:

Ordinato, pulito, a 4 min a piedi dal teminal dei bus. Vicino alla zona della "movida" di Tulum

Cons:

Mancava il phon in stanza, il deposito dei bagagli è a pagamento, non ha ascensore (e se hai le valigie arrivare al secondo piano non è il massimo), tante zanzare perchè è immerso nel verde

2026-03-28 • via Nuitee
E
Elena • couple • es
6
2026-03-28 • via Nuitee
M
Marie • couple • de
7
2026-03-27 • via Nuitee
C
Colette • couple • fr
7
2026-03-27 • via Nuitee