Cheval Maison - The Palm

Hotels
New Golden Mile 3 , Dubai , ae

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Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
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Review Highlights

Pros:
Very clean
Friendly, attentive staff (multiple mentions)
Great Palm location next to mall
Spacious, comfortable rooms
Excellent pool and family-friendly facilities
Dog friendly
Cons:
Road/motorway noise affecting some rooms
Breakfast limited (portions, little fruit) and not ideal for children
No adapters available for sockets
Some paid items (pastries) upset guests

Categories

Cleanliness
1
Multiple reviewers explicitly praised the hotel's cleanliness ('very clean', 'clean and fabulous location'); housekeeping appears reliable.
Service
1
Staff repeatedly described as friendly, attentive and memorable (several staff named positively), indicating strong service.
Location
1
Excellent Palm location, next to a mall and walking distance to attractions; downside is proximity to a busy motorway causing noise for some rooms.
Room Quality
1
Rooms/apartments described as spacious and comfortable; double glazing helps but some guests noted noise intrusion and would prefer better soundproofing.
Amenities
1
Very good pool and gym mentioned and family-friendly facilities (lifeguard praised); minor negatives include monorail closure and lack of adapters.
Value for Money
1
Some displeasure noted around extra charges (e.g., croissants/pain au chocolat charged) and small service omissions (no socket adapters), suggesting slight negative value perception.
Food and Beverage
1
Mixed comments: breakfast flavours and certain items (eggs, açai bowl) praised, but limited portions, lack of fruit, limited children's options and repetitive egg-focused menu led to notable dissatisfaction.
Overall Experience
1
Overall sentiment is positive — many guests called it a home-away-from-home, praised staff and location — tempered by specific issues (breakfast, road noise).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-28 07:26

Property Description

Welcome to Cheval Maison - The Palm, your luxurious oasis in the heart of Dubai.

Prime Location
Nestled near Palm West Beach, our condo hotel is perfectly situated for exploring the vibrant city, with easy access to attractions such as Aquaventure Waterpark and The Walk at JBR.

Exceptional Amenities
Indulge in relaxation at our stunning rooftop pool and bar, or maintain your fitness routine at our well-equipped gym. Enjoy seamless connectivity with free WiFi and private parking, ensuring convenience throughout your stay.

Gourmet Dining
Savor a delightful choice of à la carte and continental breakfast options, complemented by a family-friendly restaurant serving lunch, dinner, and brunch, crafting unforgettable culinary experiences with local specialties and fresh pastries.

Elevate your Dubai experience—book your stay at Cheval Maison - The Palm today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
M
Muhammad Sufyan • family_with_children • pk
10
Pros:

Everything, specially the connectivity to the mall made it very easy for us

Cons:

Nothing

2026-07-21 • via Nuitee
E
Eiman • family_with_children • ae
10
Pros:

اقامة ممتازة وموقع ممتاز… الموظفين كانو جدا متعاونين و تعاملهم جدا رائع.

2026-07-20 • via Nuitee
S
Stephane • couple • fr
6
2026-07-18 • via Nuitee
علي • couple • ae
10
2026-07-17 • via Nuitee
R
Richard • solo_traveller • ae
10
A 1st class serviced apartment hotel , I highly recommend it
Pros:

It’s calm and quiet, clean and friendly, walking distance to beach, gyms, mall, restaurant. Proper kitchen, washing machine, big beds, good Wi-Fi- all things that make a regular traveller who works as he goes very happy.
Cham the duty manager was very hospitable and even upgraded by room!

2026-07-10 • via Nuitee
R
Rashed • solo_traveller • ae
9
Pros:

تعامل جداا ممتاز.

Cons:

ممتاز

2026-06-15 • via Nuitee
A
Andrei • couple • ru
9
Cons:

Не работает ресторан

2026-06-09 • via Nuitee
حمد • couple • ae
6
2026-05-31 • via Nuitee
A
Aisha • family_with_children • ae
9
A truly exceptional stay to build long lasting memories
Pros:

Location was excellent, a literal walk from the mall and other amenities. Staff were excellent and accommodated a request to decorate the room for my son’s birthday. So happy we chose this place!

2026-05-30 • via Nuitee
A
AHMED • extended_group • qa
10
2026-05-29 • via Nuitee
Z
Zoher • solo_traveller • kw
8
Nice place I like it
Pros:

Location , staff , room

Cons:

All was nice

2026-05-23 • via Nuitee
A
Ahmed • solo_traveller • qa
9
جيده
Pros:

الفندق ممتاز والاستقبال من ضمنهم يوسف. كان ممتاز

Cons:

لاوشي

2026-05-15 • via Nuitee
A
Ahmed • solo_traveller • qa
9
جيد
Pros:

الاستقبال ممتاز. يوسف ممتاز

Cons:

لا شي

2026-05-15 • via Nuitee
X
Xavier • couple • ch
10
Parfait pour un séjour en mode business
Pros:

J’ai apprécié la Proximité du mall et le personnel de l’établissement est vraiment très pro à l’écoute des clients. On se sent aussi comme à la maison et la piscine top et la salle de gym aussi. Les appts sont vraiment neufs et très propres. Bref, je reviendrais dès que possible. À bientôt

Cons:

Compliquer à trouver pour les taxis et un peu bruyant si on est côté rue et pas vraiment de vue.

2026-05-10 • via Nuitee
M
Mohamed Ali • couple • ae
10
Amazing stay as usual
Pros:

This is not the first time for me staying in Cheval Maison. So, I always rate outstanding for the location, facilities and staff as well specially for Mr. Champ on his cooperation in making my stay comfortable.

Cons:

Nothing

2026-04-20 • via Nuitee
K
Kumar • couple • ae
2
2026-04-06 • via Nuitee
K
Kumar • couple • ae
3
Great location, spacious suite but very poor service
Pros:

Great location, good infrastructure and furnishings, spacious suites

Cons:

Poor service, indifferent staff attitude, restaurant not fully functional

2026-04-06 • via Nuitee
C
Candice • couple • gb
9
Dog friendly, clean and fabulous location.
Pros:

Super dog friendly and great location to dog friendly spots on the Palm.

2026-03-21 • via Nuitee
T
Thierry • solo_traveller • fr
10
Pros:

La propreté et le personnel très sympa très bonne
Literie

Cons:

Cote rue un peu bruyant avec la circulation.

2026-03-12 • via Nuitee
S
Saif • solo_traveller • om
10
2026-03-04 • via Nuitee