Andaz Family Suites by Hyatt- Palm Jumeirah

Hotels
•
Andaz
Palm Jumeirah , Dubai , ae

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Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (many mentions)
Excellent and varied breakfast
Spacious, comfortable rooms with good views
Great location by the beach; convenient nearby shops and restaurants
Good facilities (gym, spa) reported by several guests
Cons:
Pool issues: closures, cold water or construction impacting pool area
Inconsistent housekeeping / poor cleaning reported by multiple guests
Wi‑Fi connectivity problems reported
Isolated reports of very poor service from staff
Construction noise/odor near property and strong scent at entrance

Categories

Cleanliness
1
Mixed comments: several guests praised cleanliness, but there are notable negative reports (poor housekeeping practices, dust from nearby construction and reports of unsatisfactory cleaning).
Service
1
Generally positive: many guests describe staff as friendly and helpful, though there are isolated reports of very poor service from one review.
Location
1
Consistently positive: praised for beach/front location, central position and convenient nearby shops and restaurants.
Room Quality
1
Mostly positive: rooms described as spacious, comfortable and well-equipped (family-friendly kitchens, good views), with a few isolated issues (bathroom leak).
Amenities
1
Mixed to negative: good facilities reported (gym, spa, pool) but multiple complaints about pool closure, cold pool temperature and construction affecting pool area.
Value for Money
1
Slightly negative: one guest explicitly states price/quality no longer matches; others do not emphasize value positively.
Food and Beverage
1
Positive: breakfast repeatedly praised (varied, delicious), though one review mentions food quality has declined and excess salt in some dishes.
Overall Experience
1
Overall slightly positive: many guests report enjoyable stays, comfortable rooms and friendly staff, balanced by some notable negatives (cleaning, pool/construction, occasional service issues).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-30 15:36

Property Description

Discover a luxurious escape at Andaz Family Suites by Hyatt- Palm Jumeirah, where stunning beachfront views meet sumptuous comfort.

Exquisite Accommodations
Indulge in our elegantly appointed, air-conditioned suites featuring modern amenities like flat-screen TVs, fully equipped kitchens, and serene private bathrooms, ensuring that you feel right at home during your stay.

Unmatched Amenities
Enjoy our outdoor swimming pool and exclusive private beach area, perfect for sun-soaked days. With a state-of-the-art fitness center and a rejuvenating sauna, your relaxation and wellness are our priorities.

Gourmet Dining Experience
Savor the flavors of the world at our on-site restaurant offering a buffet or Full English/Irish breakfast, alongside a variety of vegetarian, dairy-free, and halal options to cater to every palate.

Your dream getaway awaits at Andaz Family Suites. Don't miss out—book your stay today!

Important information:

Please note that the 20% discount on F&B outlets is only applicable for La Coco Social, The Locale and Cabana Pool. This discount does not include Le Petit Chef and The Magic Table.
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Please note that for all bookings staying over the night of 31st December, Compulsory charges of AED 1,750 per adult, AED 875 per child (6-11 years) and AED. 350 per child (03-06 years) applies on 31st December. Hotel requires 100% non-refundable deposit for the entire stay (including the compulsory New Year’s Eve Dinner charges).
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Please Note: Guests at this location are considered children between the ages of 0 to 11. Any guest 12 years of age or older will be considered an adult and will be subject to adult pricing.
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Important Guest Notice: Please be advised that the residential community facilities outside the hotel premises, such as the Gym and Kids Room, are not accessible to hotel guests. Hotel Guests can however use the following hotel facilities during your stay: Private Beach, Infinity Pool, Cabana Pool (Located on the 14th floor, Adults Only, 16+), Gym (located on the 14th floor) and Ora Spa Sauna & Steam Room. Should you need any further information or assistance, our Front Desk team is always happy to help! Pets up to 15 kgs are allowed on the property. Additional charges applicable at AED 5,000 for security deposit, along with AED 250 for daily cleaning.
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20% off Food and Beverage is only applicable at The Locale and La Coco Social.Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
M
mohi • solo_traveller • ae
9
i advice to come for quite stay for 3-4 days
Pros:

quite hotel i like the reception mainly mr Asem he is very polite and helpful and also mall is 8 minutes one way walk

Cons:

far from city and the Gym need more machines

2026-07-25 • via Nuitee
T
Tanja • solo_traveller • ae
8
Nice
Pros:

Very friendly staff.

Cons:

Dinner closes too early, and if you arrive 30mins to the end, there’s really just leftovers. Variety is also minimal.
Pool and pool bar closes too early to enjoy the facilities properly.

2026-07-25 • via Nuitee
نواف علي حميد • family_with_children • ae
10
Very nice trip
Pros:

Everything was amazing we enjoyed stay in hotel and we celebrated my daughter birthday with them they organised very well 👌 thanks for all staff working there

Cons:

No kid’s club in hotel

2026-07-25 • via Nuitee
E
Eissa • family_with_children • ae
10
Amazing.
Pros:

Reception staff were really helpful and accommodating. The vibe was really welcoming and made our stay pleasant and enjoyable. Very clean facilities and good size rooms.

Cons:

None, but i wish there is a direct connection to the mall.

2026-07-24 • via Nuitee
G
Garret • extended_group • ie
10
Pros:

Keane,Breed and Sam, Fathima were fantastic. We will be back next week if we could! Garret, Angie and Vinny

2026-07-24 • via Nuitee
L
Leonardo • couple • ae
10
Excelente desayuno a muy buen precio
Pros:

desayuno espectacular, la piscina es muy buena

Cons:

la playa queda un poco lejos del hotel, la carne estaba un poco dura

2026-07-23 • via Nuitee
A
Artem • couple • pl
10
Pros:

Very nice room

2026-07-23 • via Nuitee
H
Hamdi • solo_traveller • me
10
2026-07-23 • via Nuitee
O
Omar • family_with_children • no
10
2026-07-23 • via Nuitee
M
Moira Camille • couple • ae
10
Amazing
Pros:

We had an amazing stay from the breakfast and the suite was so perfect. Thanks to Jennibeth Assem and Sultan. Will def come back.

Cons:

Nothing

2026-07-22 • via Nuitee
B
Barcas • couple • us
6
2026-07-22 • via Nuitee
A
alshehhi • family_with_children • ae
10
Flexible
Pros:

They are flexible
The swimming pool stays till 9:00 pm

Cons:

Nothing

2026-07-21 • via Nuitee
S
Sameera • family_with_children • ae
10
Amazing!!
Pros:

Great for family and they made lots of little surprises for us for our son's birthday. Sultan was so kind and helpful at reception!

Cons:

Nothing

2026-07-21 • via Nuitee
A
AKANE • family_with_children • jp
9
2026-07-21 • via Nuitee
A
Anthony • family_with_children • pt
10
Pros:

Amazing. Peaceful

Cons:

NA

2026-07-20 • via Nuitee
S
Sarah • family_with_children • fr
10
2026-07-20 • via Nuitee
N
nyamweya • family_with_children • ke
10
Pros:

Exerlent property for family vacation

2026-07-20 • via Nuitee
البلوشي • couple • om
10
Fantastic
Pros:

Thanks Assem for your Assistance

2026-07-19 • via Nuitee
F
Faye • family_with_children • ae
10
Pros:

Absolutely loved our stay!

The people working at the property are truly 5‑star and very approachable. Special shoutout to Kian, Sultan, and Preet for their amazing assistance — they really made our experience memorable.

The hotel itself is a nice place with big, comfortable rooms, a beautiful pool, and a relaxing atmosphere. The breakfast and dinner were amazing, with great variety and delicious flavors that made every meal enjoyable.

Overall, a wonderful stay — highly recommended!

2026-07-19 • via Nuitee
A
Amit • solo_traveller • ae
10
Pros:

Everything was extremely good! From check in till Check Out. Asim and Sultan are very very good with their service.

2026-07-19 • via Nuitee