Andaz Family Suites by Hyatt- Palm Jumeirah

Hotels
•
Andaz
Palm Jumeirah , Dubai , AE

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (many mentions)
Excellent and varied breakfast
Spacious, comfortable rooms with good views
Great location by the beach; convenient nearby shops and restaurants
Good facilities (gym, spa) reported by several guests
Cons:
Pool issues: closures, cold water or construction impacting pool area
Inconsistent housekeeping / poor cleaning reported by multiple guests
Wi‑Fi connectivity problems reported
Isolated reports of very poor service from staff
Construction noise/odor near property and strong scent at entrance

Categories

Cleanliness
1
Mixed comments: several guests praised cleanliness, but there are notable negative reports (poor housekeeping practices, dust from nearby construction and reports of unsatisfactory cleaning).
Service
1
Generally positive: many guests describe staff as friendly and helpful, though there are isolated reports of very poor service from one review.
Location
1
Consistently positive: praised for beach/front location, central position and convenient nearby shops and restaurants.
Room Quality
1
Mostly positive: rooms described as spacious, comfortable and well-equipped (family-friendly kitchens, good views), with a few isolated issues (bathroom leak).
Amenities
1
Mixed to negative: good facilities reported (gym, spa, pool) but multiple complaints about pool closure, cold pool temperature and construction affecting pool area.
Value for Money
1
Slightly negative: one guest explicitly states price/quality no longer matches; others do not emphasize value positively.
Food and Beverage
1
Positive: breakfast repeatedly praised (varied, delicious), though one review mentions food quality has declined and excess salt in some dishes.
Overall Experience
1
Overall slightly positive: many guests report enjoyable stays, comfortable rooms and friendly staff, balanced by some notable negatives (cleaning, pool/construction, occasional service issues).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-30 15:36

Property Description

Discover a luxurious escape at Andaz Family Suites by Hyatt- Palm Jumeirah, where stunning beachfront views meet sumptuous comfort.

Exquisite Accommodations
Indulge in our elegantly appointed, air-conditioned suites featuring modern amenities like flat-screen TVs, fully equipped kitchens, and serene private bathrooms, ensuring that you feel right at home during your stay.

Unmatched Amenities
Enjoy our outdoor swimming pool and exclusive private beach area, perfect for sun-soaked days. With a state-of-the-art fitness center and a rejuvenating sauna, your relaxation and wellness are our priorities.

Gourmet Dining Experience
Savor the flavors of the world at our on-site restaurant offering a buffet or Full English/Irish breakfast, alongside a variety of vegetarian, dairy-free, and halal options to cater to every palate.

Your dream getaway awaits at Andaz Family Suites. Don't miss out—book your stay today!

Important information:

Please note that the 20% discount on F&B outlets is only applicable for La Coco Social, The Locale and Cabana Pool. This discount does not include Le Petit Chef and The Magic Table.
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Please note that for all bookings staying over the night of 31st December, Compulsory charges of AED 1,750 per adult, AED 875 per child (6-11 years) and AED. 350 per child (03-06 years) applies on 31st December. Hotel requires 100% non-refundable deposit for the entire stay (including the compulsory New Year’s Eve Dinner charges).
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Please Note: Guests at this location are considered children between the ages of 0 to 11. Any guest 12 years of age or older will be considered an adult and will be subject to adult pricing.
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Important Guest Notice: Please be advised that the residential community facilities outside the hotel premises, such as the Gym and Kids Room, are not accessible to hotel guests. Hotel Guests can however use the following hotel facilities during your stay: Private Beach, Infinity Pool, Cabana Pool (Located on the 14th floor, Adults Only, 16+), Gym (located on the 14th floor) and Ora Spa Sauna & Steam Room. Should you need any further information or assistance, our Front Desk team is always happy to help! Pets up to 15 kgs are allowed on the property. Additional charges applicable at AED 5,000 for security deposit, along with AED 250 for daily cleaning.
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20% off Food and Beverage is only applicable at The Locale and La Coco Social.Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
A
Andrey • family_with_children • ru
10
Pros:

Обходительный персонал, просторные номера, отличное расположение

2026-10-31 • via Nuitee
T
Tarika • couple • in
5
Great hotel but average customer experience
Pros:

The property and rooms are great

Cons:

The check in experience was below average. Came here to celebrate my birthday. The front desk seemed least bothered about welcoming us back for this and the check in process was chaotic.

2026-10-30 • via Nuitee
W
Willem • family_with_children • nl
10
Great family getaway
Pros:

Location qnd service by Assim was very helpfull

2026-10-26 • via Nuitee
M
MAURIZIO • couple • it
9
2026-10-26 • via Nuitee
I
Ignacio • family_with_children • es
10
Pros:

Kris!

2026-10-26 • via Nuitee
M
Mazen • family_with_children • ae
10
Pros:

Thanks for all stuff specially kayan and Ibrahim for their help during the stay. Definitely recommend

2026-10-25 • via Nuitee
K
Konnie • family_with_children • dk
8
2026-10-25 • via Nuitee
A
Abdulla AlJneibi • family_with_children • ae
7
2026-10-20 • via Nuitee
A
Anna • family_with_children • ru
10
Pros:

Очень гостеприимный отель! Не первый раз здесь! Чистейший пляж ! Большое спасибо администраторам - в частности Абдул!!! За помощь ! И всем службам ! Маку

Cons:

Чистота , питание ! Сервис все хорошо ! Подходит для семейного отдыха

2026-10-19 • via Nuitee
S
Shehab • family_with_children • ae
10
Pros:

Thank you Assem and Abdul

2026-10-19 • via Nuitee
F
Faisal • family_with_children • ae
10
2026-10-17 • via Nuitee
G
Galyna • couple • ua
10
2026-10-17 • via Nuitee
S
Shehab • couple • ae
10
2026-10-17 • via Nuitee
O
Olga • family_with_children • rs
9
2026-10-16 • via Nuitee
H
Hasan • family_with_children • ae
10
2026-10-16 • via Nuitee
H
HELEN • couple • gb
10
Exceptional hotel. Great location. Very clean. Great staff. Nothing was too much trouble. Cannot fault this hotel at all
Pros:

Beautiful clean hotel

Cons:

Nothing

2026-10-16 • via Nuitee
A
Anandlal • solo_traveller • za
10
2026-10-11 • via Nuitee
K
Kirti • couple • gb
10
Great location beautiful and clean
Pros:

We stayed in a one bedroom apartment which was beautiful designed and spacious. The kitchen was well equipped and the whole apartment was kept clean

Cons:

Nothing

2026-10-08 • via Nuitee
C
Colin • family_with_children • gb
10
2026-10-07 • via Nuitee
S
Sajid • family_with_children • ae
10
Staff were pleasant, personable and very helpful!
Pros:

Everything. Staff were awesome, great facilities!

Cons:

Nothing

2026-10-07 • via Nuitee