Lisbon Chiado Hotel & Spa

Hotels
Largo Rafael Bordalo Pinheiro n 20 , Lisbon , pt

listing image 1
Show all photos

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Central, ideal location for sightseeing
Attentive and helpful staff
Modern, stylish and very clean rooms
Rooftop bar and good facilities
High-quality bedding and room finishes
Cons:
Serious food safety incident (nuts in ice cream causing anaphylaxis)
Breakfast: limited variety, some items not hot enough
Perceived poor value for money (pricey rooms, no bathtub)
Occasional service niggles: slow lift at peak, DND calls interrupting guests
Gym temperature too high for some guests

Categories

Cleanliness
1
Repeated comments describe the hotel as modern, very clean, 'blinkend schoon', spotless rooms and high-quality linens; housekeeping generally praised.
Service
1
Multiple reviews praise attentive, helpful and caring staff at reception and throughout the hotel; staff dealt promptly with technical issues and were described as very attentive.
Location
1
Many guests highlight the central, ideal location for visiting Lisbon and easy access to attractions and public transport; location repeatedly called 'perfect' or 'ottima'.
Room Quality
1
Rooms described as modern, stylish, comfortable and quiet with quality mattresses and pillows; one note that standard rooms lacked a bathtub despite a high price.
Amenities
1
Rooftop bar and modern facilities praised, though some minor negatives noted (gym too hot, slow lift during peak breakfast times).
Value for Money
1
Comments mention rooms being pricey for what was offered (e.g., no bathtub in a standard room) and breakfast not matching expected 5-star value.
Food and Beverage
1
Breakfast received mixed reviews: underwhelming variety, coffee served not hot enough, limited vegetarian options; a serious safety incident occurred when an ice-cream contained nuts causing an anaphylactic reaction.
Overall Experience
1
Overall stays are often very positive (would return, recommend), but significant issues (food allergy incident, breakfast shortcomings, DND call interruptions, some value concerns) noticeably tarnish the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-13 21:22

Property Description

Discover the perfect blend of luxury and comfort at Lisbon Chiado Hotel & Spa, ideally located in the heart of Lisbon.

Stylish Accommodations
Our air-conditioned rooms feature modern decor and come equipped with a coffee machine, flat-screen TV, and private bathroom. Select rooms even offer kitchenettes for added convenience.

Unmatched Amenities
Indulge in our top-notch amenities including a state-of-the-art fitness center, an inviting indoor pool, and a rejuvenating sauna. With 5-star accommodations and a relaxing hammam, every stay is a serene escape.

Culinary Delights
Start your day with a sumptuous breakfast featuring buffet, à la carte, and continental options to energize your adventures in Lisbon.

Elevate your travel experience and book your stay at Lisbon Chiado Hotel & Spa today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
L
Leonilde • couple • it
10
La mia esperienza al Lisbon Chiado Hotel & Spa è stata davvero meravigliosa. Tutto è stato perfetto, dall’accoglienz
Pros:

La mia esperienza al Lisbon Chiado Hotel & Spa è stata davvero meravigliosa. Tutto è stato perfetto, dall’accoglienza alla qualità del servizio, dalla pulizia al comfort. Mi sono sentito accolto e coccolato durante tutto il soggiorno.

Un ringraziamento davvero speciale va a Iara e Daniel della reception, due persone fantastiche! Sempre sorridenti, gentilissimi, disponibili e professionali. Con la loro attenzione e cordialità hanno reso la mia esperienza ancora più speciale.

Grazie di cuore, Iara e Daniel, siete fantastici! ❤️

Tornerò sicuramente. Consiglio assolutamente questo hotel a chiunque voglia vivere un soggiorno indimenticabile nel cuore di Lisbona. Tutto perfetto!

2026-08-17 • via Nuitee
C
Charlene • extended_group • nl
10
Their team at front desk is super helpful! Room is great, facilities are excellent. Only that breakfast options could be
Pros:

Great location! Excellent team at front desk!

Cons:

Breakfast options could be better.

2026-08-15 • via Nuitee
V
Vladimir • family_with_children • ru
10
Pros:

Понравилось всё! Локация удобная. Номер очень комфортный и прекрасно оснащенный . Завтраки шикарные !

Cons:

Ничего

2026-08-10 • via Nuitee
M
mike • couple • us
9
2026-08-09 • via Nuitee
A
ALBERT • couple • es
10
2026-08-07 • via Nuitee
I
Ivan Carlos Machado De • couple • br
9
Bem agradável
Pros:

Dos Quartos e do Café e do estacionamento grátis apesar de ter acontecido o incidente que graças ao meu seguro total na SIXT nada foi cobrado de ninguém.

2026-08-04 • via Nuitee
L
Louis • couple • za
10
Exceeded expectations. Highly recommended.
Pros:

Extremely high end interiors, finishes, attention to detail.
Excellent gym.
Perfect location from which you can walk to great areas.
Attentive staff.

Cons:

Not a single thing to mention here. The hotel is top notch!

2026-07-22 • via Nuitee
E
Eva • couple • ch
10
2026-07-19 • via Nuitee
B
Bernadette • couple • au
10
Great location, close to shops and sites. The hotel was stunning and the staff were excellent.😀
Pros:

The rooms and facilities are excellent

2026-07-17 • via Nuitee
D
Deborah • couple • us
10
The entire staff made our stay more than worthwhile!
Pros:

The breakfast was excellent. The staff was exceptional. The room was comfortable and quiet. The rooftop was lovely.

Cons:

We really would have liked an elliptical machine in the gym.

2026-07-16 • via Nuitee
A
Adriana • family_with_children • pe
10
2026-07-14 • via Nuitee
V
Visra • couple • sg
9
Nice & friendly staff in a perfect location.
Pros:

Fantastic location. Very large room with multiple balconies. Good beddings.

Cons:

The air con can be a bit cooler. Toiletries could be better too

2026-07-09 • via Nuitee
Y
yehudit • couple • il
10
Pros:

מלון בוטיק המצוי במיקום הכי מרכזי שיש. מלון מפנק עם צוות אדיב מאוד. חדרים יוקרתיים עם כל הפסיליטיס . בריכה וסאונות מפנקות.

2026-06-29 • via Nuitee
L
Lesley • couple • gb
10
Perfect!
Pros:

It was beautifully designed and everything was of the highest standard

Cons:

There was nothing we didn’t like!

2026-06-28 • via Nuitee
U
Ugur • solo_traveller • ch
9
Perfect location and service
Pros:

High quality and friendly hotel

Cons:

Nothing

2026-06-26 • via Nuitee
T
Traveller15 • solo_traveller • fr
5
Beautiful Design and Rooms, Disappointing Guest Experience
Pros:

The hotel itself is beautiful, with charming boutique-style architecture and very attractive rooms. The renovation has been carried out successfully, using high-quality materials and furnishings, and the rooms are particularly well designed.


A special mention and my thanks go to the housekeeping team, as the rooms were impeccably maintained throughout my stay.

Cons:

However, I found the breakfast buffet offering rather limited for a five-star property.

Unfortunately, the level of service did not meet the standards one would expect from such an establishment. There seemed to be a lack of experience and/or training among some team members, which significantly affected my overall guest experience.
This was noticeable throughout my stay, from check-in to room service, and even when requesting a taxi reservation, which I ultimately had to arrange myself. The same happened with my breakfast box for an early departure. Despite several explanations, my request was not properly understood, and I eventually had to go to the supermarket myself to buy what I needed the previous evening. In hindsight, it was a good decision, as the breakfast box delivered did not match what had been requested.

I was unable to experience the spa facilities as they were fully booked, so I cannot comment on that aspect of the hotel.

It is a real pity because the property itself has great potential and deserves a service level that matches the quality of its beautiful setting.

2026-06-26 • via Nuitee
L
Lolita • family_with_children • gb
10
2026-06-09 • via Nuitee
S
Sion • couple • gb
10
2026-06-05 • via Nuitee
I
Inés • couple • es
10
2026-06-03 • via Nuitee
E
Eléonore • couple • fr
10
Perfect stay in Lisbon!
Pros:

Everything was perfect!

2026-05-31 • via Nuitee