Rox Hotel Aberdeen by Compass Hospitality

Hotels
•
Compass Hospitality
17 - 23 Market Street , Aberdeen City , gb

listing image 1
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Facilities

Non-smoking rooms
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Central/location next to Union Street
Good city view / large rooms
Some comfortable beds / spacious rooms
Generally affordable pricing noted by some guests
Cons:
Dirty rooms and stained bedding
Run-down rooms with broken fixtures and poor maintenance
Restaurant/bar and facilities closed
Unhelpful or inconsistent reception/service
Noisy hallways and poor soundproofing
Overpriced for the condition

Categories

Cleanliness
1
Multiple mentions of dust, stains on beds and carpets, filthy windows, unclean bathroom floors and generally poorly cleaned rooms.
Service
1
Mixed feedback: a few guests noted friendly staff, but several reports of unhelpful or absent reception and slow/problematic assistance on arrival.
Location
1
Consistently praised as central and convenient (next to Union Street) with good city views; frequently cited as the main positive.
Room Quality
1
Rooms described as old and run-down: broken fixtures (safe, door handles), hanging curtains, holes in walls, lumpy beds and other maintenance issues.
Amenities
1
Several missing or closed amenities: restaurant/bar shut for renovation, no air conditioning, no bathrobes, missing TV remote and other expected items.
Value for Money
1
Multiple guests felt the price did not match condition (one cited £261/3 nights) and would not recommend at that rate.
Food and Beverage
1
On-site restaurant and bar were closed for renovation (not always communicated), and advertised items (e.g., prosecco) were missing.
Overall Experience
1
Overall disappointment driven by cleanliness, maintenance and facility closures, partially offset by excellent location and occasional helpful staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-24 15:42

Property Description

Experience the perfect blend of classic elegance and contemporary comfort at the Rox Hotel Aberdeen by Compass Hospitality.

Stylish Accommodations
Indulge in rooms adorned with black granite bathrooms, luxurious velvet cushions, and invigorating rain showers. Enjoy modern amenities including private bathrooms stocked with quality toiletries, flat-screen TVs, and complimentary free WiFi for a seamless stay.

Exquisite Dining
Savor the flavors of Scotland at The Rox’s Restaurant 21, featuring stylish dining that highlights fresh, locally sourced ingredients. Relish unique Scottish cuisine crafted for an unforgettable culinary journey.

Prime Location
Nestled in the heart of Aberdeen, the hotel places you mere moments away from the vibrant city center, with effortless access to major transport links. Explore the stunning Union Terrace Gardens or unwind at Duthie Park, both just a short stroll away.

Don't miss the opportunity to stay in this prime location—book your experience at the Rox Hotel Aberdeen today!

Important information:

Please note the following Group and long stay Policies:
- Guests booking 5-9 rooms and guests booking 28 nights or more will be charged a 10% deposit at the time of booking
- Guests booking 10 rooms or more will be charged a 20% deposit at the time of booking
This payment is nonrefundable and nontransferable.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
R
Rich • solo_traveller • gb
5
2026-05-28 • via Nuitee
L
Louise • solo_traveller • gb
5
2026-05-27 • via Nuitee
P
peter • couple • gb
10
Perfect away to book again
Pros:

It was excellent location nice and clean and friendly staff

Cons:

Nothing

2026-05-26 • via Nuitee
S
Scott • couple • gb
7
Ok but wouldn’t return
Pros:

Location was perfect as we were travelling using public transport from Fife

Cons:

The graffiti on the wall entering the building . The word “dick “
Left hand wall as entering from the Market St walking up from Union Sq. Once inside , reception area . Perfect .
I was rather concerned about the no signage to the lift either from the reception or from my room . The windows in the room , really need a clean on the outsides , bird poop . I know that it’s Aberdeen and seagulls , it’s just wildlife. I don’t think they have been cleaned in some time . Did pay for 2 people , twin beds . Did get that bit one was a pull down sofa bed . Wasn’t comfortable.

2026-05-24 • via Nuitee
R
Riddell • solo_traveller • gb
7
2026-05-24 • via Nuitee
M
Michele • couple • it
6
Carina ma adatta solo a soggiorni di una notte come appoggio
Pros:

Accoglienza ottimale, personale disponibile, posizione centrale, prezzo molto buono

Cons:

Pulizia buona ma in alcuni punti molto carente, accessibilità molto faticosa, tante scale, non sembra adatta a disabili

2026-05-23 • via Nuitee
G
Graeme • extended_group • gb
8
2026-05-22 • via Nuitee
J
Jeff • couple • us
1
We booked for 8 days stayed less than 24hrs because it was so unsanitary.
Pros:

Nothing.

Cons:

It was nothing like on the photos, it smelt heavily of smoke and filth, the carpets were extremely disgusting, smelt like dirty feet everywhere , especially in our “superior” room which was supposed to have a view of the city but we were looking into somebody’s apartment window and the alley way where the next door apartment building put all their trash , there was sticky substance in between the leather couches cushions look like bodily fluid, stains all over carpets , lighting was terrible, mirrors had greasy hand prints all over it, none of the facilities were open due to “ renovation “ business center , restaurant, lounge/ bar , breakfast etc that they advertised. I already spoke to management there and they said they agree to fu full refund but we’d have go through your app. Please advise.

2026-05-21 • via Nuitee
J
Jordan • couple • gb
9
Easygoing, great value for money and respectful staff.
Pros:

I stayed for 2 weeks they upgraded the room to a suite which was spacious and made the stay much more relaxing. Location is super and everything was perfect to be honest. I can’t complain at all.

Cons:

I couldn’t open the window, but maybe I’m just blind x)

2026-05-21 • via Nuitee
F
Fiona • solo_traveller • gb
10
Pros:

Stuff amazing friendly and room was so clean and really good size and been there a few times i will be back

2026-05-20 • via Nuitee
R
Riddell • solo_traveller • gb
5
Pros:

Room was lovely and big

Cons:

There was no toilet roll in the room

2026-05-19 • via Nuitee
D
David • couple • gb
4
We was waiting at reception for a good wile before we was checked in , appears only 1 staff for the whole hotel
Pros:

Stayed before but appears to be going down hill , no bar or food facilities

Cons:

No bar
, no food

2026-05-17 • via Nuitee
B
Barry • couple • gb
1
Would not let my dog stay their
Pros:

Smelling of weed and place disgusting 🤢

2026-05-13 • via Nuitee
S
scott • solo_traveller • gb
4
Pros:

Nothing much really. The price was low, which made it bearable.

Cons:

We was supposed to have a superior room. It absolutely wasnt. The room was exceptionally dull with the window looking into a dark tiny courtyard area, so even when the curtains was open, it was still dingy.. it was set up for one person- with only one mug. Noi cover over the Divan of the bed frame. Stained and cobwebbed walls. Just a bit dismal really. We asked to change rooms and the receptionist said they were fully booked, though Booking.com was showing 7 superior rooms available.......... :-( No point trying to fet there by car as its a nightmare, though thats not their fault.

2026-05-13 • via Nuitee
S
sean • solo_traveller • ie
2
2026-05-09 • via Nuitee
G
GORDON • solo_traveller • gb
10
2026-05-06 • via Nuitee
A
Anna • solo_traveller • gb
7
2026-05-05 • via Nuitee
D
Douglas_Slater • couple • gb
6
Enjoyed our stay.
Pros:

Location great, breakfast ? Not open so N/A, room was okay, but we had to get the key reset three times.

Cons:

NO Bar or breakfast.

2026-05-04 • via Nuitee
L
Linda • couple • gb
4
2026-05-04 • via Nuitee
J
Jacqueline • solo_traveller • gb
8
2026-05-03 • via Nuitee