Hôtel des Arcades

Hotels
16 Passage Subé , Reims , fr

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Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Excellent central location (close to transport, bars, restaurants)
Friendly and helpful staff
Good, varied breakfast (fresh fruit, quality offerings)
Reasonable price/price-quality for many guests
Parking available nearby
Cons:
Rooms often small/cramped; very small bathrooms
Inconsistent housekeeping (dust, dirty pillowcases, shower marks)
Occasional odors in rooms
Noise from street or neighboring rooms/guests in some cases
Isolated billing/extra charge incident reported

Categories

Cleanliness
1
Mixed comments: several reviews praise very clean rooms, but multiple guests report mediocre housekeeping (dust under beds, stained shower, unclean pillowcases) so overall slightly negative/mixed.
Service
1
Generally positive: staff described as kind and helpful in many reviews, with a few isolated service issues (billing/extra charge incident).
Location
1
Very positive: numerous mentions of excellent, central location close to transport, bars/restaurants and tourist sites.
Room Quality
1
Many complaints about small/cramped rooms and tiny bathrooms, occasional odors and poor layout; a few notes of comfortable beds but overall negative on room size/quality.
Amenities
1
Mixed but slightly positive: parking availability and breakfast offerings praised; some nuisance items (only paper cups, elevator access to reception) noted.
Value for Money
1
Generally positive: several guests cite good price/quality and satisfaction with cost, though one guest reported an unexpected extra charge.
Food and Beverage
1
Positive: breakfast repeatedly described as good, varied and fresh (fruits, quality ham), buffet praised by multiple guests.
Overall Experience
1
Mixed overall: many guests had pleasant stays (good location, friendly staff, nice breakfast), but recurring issues with small rooms, occasional cleanliness lapses and one notable billing problem produced a varied overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-25 17:28

Property Description

Welcome to Hôtel des Arcades, your perfect retreat in the heart of Reims!

Prime Location Experience the charm of Reims just steps away from the iconic Reims Opera House and Saint Jacques Church. With popular attractions like Notre Dame Cathedral and Parc de la Patte d'Oie within easy reach, you'll discover the city's rich culture at your doorstep.

Comfort & Convenience Our modern rooms are equipped with air conditioning, flat-screen TVs, and private bathrooms featuring free toiletries and hairdryers. Enjoy meal essentials like a microwave and electric kettle for added convenience during your stay.

Culinary Delights Start your day with a delightful buffet or gluten-free breakfast in our on-site restaurant, setting the perfect tone for your urban adventure.

Don't miss the opportunity to stay at Hôtel des Arcades—book your stay today!

Important information:

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
G
Guy • couple • gb
6
Tired hotel needs updating and sound proofing and plumbing sorted out
Pros:

Great location helpful staff

Cons:

No tea and coffee facilities as advertised. Terrible plumbing , noise from other rooms , only 1 hand towel for 2 guests . Loo seat discoloured.

2026-05-30 • via Nuitee
C
Christian • solo_traveller • fr
9
Pros:

Tout confort, très bien

Cons:

Rien, sauf les oreillers, trop dur

2026-05-30 • via Nuitee
N
Nicolas • couple • fr
6
Pros:

hôtel en centre ville, en zone piétonne.

Cons:

le parquet au sol de la chambre est abimé. la salle de bain + sanitaire est petite.

2026-05-29 • via Nuitee
D
Demi • couple • nl
8
2026-05-29 • via Nuitee
B
Bernhard • solo_traveller • de
6
Parken nur in öffentlichen Parkhäuser in der Nähe. Schwierig fürs Gepäck!
Pros:

Gute Lage, aber keine eigene Parkplätze! Räume und Hotel ziemlich klein.

Cons:

Klimaanlage war defekt, musste das Zimmer wechseln.

2026-05-28 • via Nuitee
K
Kristel • couple • ee
9
2026-05-27 • via Nuitee
J
Johannes • couple • nl
8
2026-05-27 • via Nuitee
M
MATHIEU • solo_traveller • fr
8
2026-05-27 • via Nuitee
K
Katrien • solo_traveller • be
8
Leuke locatie !
Pros:

Het is een leuke locatie om te verblijven, dichtbij winkels, eetgelegenheden, openbaar vervoer, toeristische bezienswaardigheden.

2026-05-27 • via Nuitee
B
Barbara • solo_traveller • de
8
2026-05-27 • via Nuitee
M
Max • couple • de
5
Kein 3 Sterne, sondern nur ein 2 Sterne Hotel
Pros:

Gute Lage im Zentrum.

Cons:

Winzige Zimmer zu einem unschönen Innenhof hin gelegen.

2026-05-27 • via Nuitee
M
Mathéo • couple • fr
10
2026-05-27 • via Nuitee
D
Delphine • couple • fr
10
Très bien, très bon rapport qualité prix, chambre propre avec climatisation
Pros:

La présence de la climatisation, particulièrement bienvenue en cette période

Cons:

Rien de particulier
Je suis restée une seule nuit

2026-05-26 • via Nuitee
J
Jan • solo_traveller • nl
6
Pros:

Locatie

Cons:

Parkeermogelijkheid lastig te bereiken. Kleine kamer door derde bed!

2026-05-24 • via Nuitee
B
Barbara • couple • fr
8
Bien pour une nuit
Pros:

La proximité avec le centre

Cons:

Salle de bain un peu vétuste ( douche) et oreillers durs

2026-05-22 • via Nuitee
H
Hervé • couple • fr
3
sejour peu satisfaisant
Cons:

BRUIT TRES TRES GENANT LAVABO TRES SALE dû certainement à un mauvais écoulement de l eau !

2026-05-21 • via Nuitee
W
Willie • couple • nl
8
2026-05-21 • via Nuitee
V
vander elstraeten • couple • fr
9
Pros:

Très bon rapport qualité prix

2026-05-21 • via Nuitee
F
Francis • solo_traveller • fr
8
Pros:

L’emplacement proche des lieux touristiques intéressants, l’accueil très disponible, le grand lit.

Cons:

L’usage la couette qui impose une chaleur excessive ou rien. Pour le reste, rien de plus.

2026-05-21 • via Nuitee
M
MARIE-LAURE • family_with_children • fr
6
Parfait pour une nuit de transit
Pros:

Hotel très bien situé au centre de Reims. Chambre pas très grande mais il y a le minimum. Salle de bain très fonctionnelle avec douche à l'italienne.

2026-05-20 • via Nuitee