Las palmas Hotel Tucson

Hotels
5251 South Julian Drive , Pima County , us

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Room service
Family rooms
Non-smoking throughout
Physical distancing rules followed
Cashless payment available
Self parking (surcharge)
Offsite parking discounted rates available
See all facilities

Review Highlights

Pros:
Decent/comfortable beds reported by multiple guests
Some reviewers called it good value for the price
Close to the airport / acceptable location for some
A few mentions of friendly or excellent staff
Cheap laundry prices
Cons:
Serious cleanliness problems: stained carpets (including possible blood), dirt, hair, roach
Deposit/refund issues and claims of being overcharged or not refunded
Front desk closed/unattended, overbooking and delays obtaining rooms
Unhelpful or unpleasant staff in several reports (including accusations and police involvement)
Lack of basic amenities (no coffee, no breakfast) and broken room fixtures (bathroom door)

Categories

Cleanliness
1
Multiple reviews report stained/dirty carpets (including apparent blood), stained towels, hair in beds, trash under beds, roach sighting and overall bad smells — clear and recurring cleanliness failures.
Service
1
Service is mixed but leans negative: several reports of closed/unattended front desk, unhelpful or unpleasant staff and slow/no refund handling, though a few reviews mention friendly or excellent staff in individual cases.
Location
1
Location is noted positively in multiple reviews (close to the airport, 'location was okay') though some guests found surrounding residents unsettling; overall location value is a relative strength compared with other issues.
Room Quality
1
Beds are often described as comfortable, but room quality is undermined by dirty carpets, broken bathroom doors, smell and instances of occupied rooms being reassigned — net negative on room condition.
Amenities
1
Guests repeatedly report a lack of in-room amenities (no coffee, no breakfast in some cases) and limited facilities; amenities are below typical expectations for pleasant stays.
Value for Money
1
Several guests explicitly call the stay 'good value' or note low prices/cheap laundry; despite service and cleanliness problems, many felt the nightly rate/bed comfort provided reasonable monetary value.
Food and Beverage
1
Food/beverage offerings are minimal or absent for many guests (no breakfast, no in-room coffee reported), producing a small negative impact.
Overall Experience
1
Overall experience skews negative due to repeated cleanliness issues, deposit/refund disputes, overbooking/closed reception incidents and occasional confrontational staff actions, despite some positive notes on beds, price and occasional good staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-07 06:30

Property Description

Welcome to Las Palmas Hotel Tucson, where comfort meets convenience in the heart of the desert!

Prime Location
Nestled just miles from Tucson's key attractions, you'll enjoy easy access to Arizona Stadium, Tucson Convention Center, and engaging spots like the Reid Park Zoo and Pima Air & Space Museum.

Relaxing Garden Oasis
Unwind in our picturesque garden, where tranquility meets the beauty of nature—perfect for morning coffee or evening strolls.

Excellent Amenities
Our 4-star service includes room service and complimentary private parking, ensuring a hassle-free stay whether you're here for business or leisure.

Don’t miss the chance to experience luxurious comfort in Tucson—book your stay at Las Palmas Hotel today!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
V
Valenzuela • solo_traveller • mx
5
MALA EXPERIENCIA no devuelven depósito
Pros:

No me han devuelto el depósito de 100dlls ya paso más de 1 mes

Cons:

No me han regresado el depósito de 100dlls y ya pasó más de 1 mes, hasta fui al hotel y no te dan solución

2026-05-30 • via Nuitee
D
Dhikshith Reddy • family_with_children • us
1
Pros:

Worst. I found a microphone like device, but I don’t know what it is. I tried to cancel the reservation the place is really unsafe. We have to call the cops.
The bed had stains on it all over

Cons:

Worst place

2026-05-29 • via Nuitee
J
Jeff • solo_traveller • us
6
2026-05-29 • via Nuitee
M
Marlena • solo_traveller • us
10
Pros:

It was quiet

Cons:

I had lost my wallet

2026-05-28 • via Nuitee
E
Edgar • solo_traveller • mx
8
Problema con la devolución del depósito.
Pros:

El precio es accesible y hotel está acordé al precio.

Cons:

Solamente dormimos por 5 horas en el cuarto, el cuarto se entregó casi como nos lo entregaron a nosotros sin ningún problema y no se me devolvió el depósito de 100 dólares.

2026-05-27 • via Nuitee
M
Marmion • solo_traveller • us
10
Pros:

Everything was great about it

Cons:

The $100 deposit that wasn't expected

2026-05-27 • via Nuitee
B
Brodey • solo_traveller • us
1
Very poor and unpleasant stay. 0 star if it was an option.
Cons:

Very unprofessional and rude staff and management. Stole my $100 deposit fee and I’m in the process right now of getting a full refund for a full week booked through them and never got to fulfill my stay because of the deposit issue on a previous week stay. And in the process of trying to get my refundable deposit back that they kept because they said I caused damage that was already there when I first checked into the room. Will never give this place my business again and absolutely do not recommend this place to anyone. Not a clean place what so ever. Place should be shut down. Booking.com was very helpful with helping me through the whole process though out tho.

2026-05-27 • via Nuitee
A
Alfredo • couple • us
1
2026-05-26 • via Nuitee
M
Mark • solo_traveller • us
10
2026-05-25 • via Nuitee
A
allen • solo_traveller • us
8
Pros:

I read reviews on it and was worried that it was a bad place to stay. I was wrong ; it was wonderful ..

Cons:

Nothing , all was great

2026-05-24 • via Nuitee
H
Hopkins • solo_traveller • us
1
Pros:

Nothing staff was shity and they lie alot I will never stay there again in life

Cons:

Everything was bad they towed my they wouldn't even bring it back, there was bugs in the bed it was very nasty.

2026-05-22 • via Nuitee
T
Tigran • extended_group • us
1
2026-05-21 • via Nuitee
A
Ana Soraya • solo_traveller • us
10
2026-05-21 • via Nuitee
A
Ana Soraya • solo_traveller • us
9
Pros:

I liked that the staff was friendly and went the extra for me

2026-05-21 • via Nuitee
C
Cynthia Rachel • couple • us
7
Cons:

That I didn't get my deposit back...

2026-05-13 • via Nuitee
E
Edwards • solo_traveller • us
5
2026-05-12 • via Nuitee
G
Garcia • couple • us
10
Pros:

Todo

2026-05-08 • via Nuitee
J
Jady • couple • us
1
2026-05-08 • via Nuitee
S
Siedah • couple • us
1
Didn’t
Pros:

Even the front desk person was rude you have to pay $100 deposit which wasn’t warned about initially

Cons:

The customer service along with how booking handled everything. I will be putting this on both Apple and Google review so that people are warned and maybe use another booking app seen that they couldn’t even refund me for their mistake.

2026-05-08 • via Nuitee
M
Matilde • couple • us
5
Good stay you get what you pay for, concerning stay with the area.
Cons:

the location, the area the hotel is in and the bathroom.

2026-05-07 • via Nuitee