Liwan, Baysuite by Ayuhouz

Hotels
Bay Suites Bay Suites, Lorong Bayu, Off, Jalan Istiadat, 88400 Kota Kinabalu, Sabah , Kota Kinabalu , my

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Facilities

Parking
Non-smoking rooms
Air conditioning
Swimming pool
Non-smoking throughout
Private parking
Indoor pool
Infinity pool

Review Highlights

Pros:
New and very clean property
Comfortable rooms and nice bed
Good location and views
Swimming pool and facilities
Reasonable unit size and good price
Helpful provided supplies (sink, mops, extra footwear, Qibla indicator)
Cons:
Poor customer service and slow/unhelpful communication
Security concerns and reported staff misconduct (video tapping/photography)
WiFi and TV outages
Sofa and in-room toiletries need upgrading
No coffee/tea provided
Parking costs extra per hour
AC problem in master bedroom
Inconsistent/inconspicuous rule signage (e.g., durian policy) causing penalties

Categories

Cleanliness
1
Multiple guests described the property and rooms as very clean, new, and neat.
Service
1
Several reviews report extremely poor, slow and unhelpful communication, punitive enforcement of rules, ignored messages, and serious security/staff misconduct concerns.
Location
1
Location and views were mentioned positively in multiple reviews (acceptable location, good view).
Room Quality
1
Rooms are generally described as comfortable and reasonably sized, though some guests noted issues (sofa needs upgrade, AC problem in master bedroom).
Amenities
1
Pool and provided supplies were praised, but several guests reported no WiFi/TV outages, no coffee/tea, and small in-room amenities (shower gel) needing improvement.
Value for Money
1
Some guests explicitly praised the price and facilities as good value, though extra parking fees and lack of compensation for issues were noted.
Food and Beverage
1
Limited mentions; lack of coffee/tea was called out by a guest.
Overall Experience
1
Mixed overall: several positive points (clean, new, comfortable) but notable negative incidents with service, security, and outages led to disappointing stays for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-06 20:49

Property Description

Experience the breathtaking views of Kota Kinabalu at Bay Suites by Pinstay Plus, where luxury meets comfort in an idyllic setting.

Infinity Pool: Dive into our stunning infinity pool that offers a panoramic view of the city skyline, creating the perfect backdrop for relaxation and rejuvenation.

Modern Accommodations: Enjoy spacious units equipped with air conditioning, private bathrooms, and essential amenities such as a fridge and kettle, ensuring a comfortable stay for every guest.

Prime Location: Conveniently located just minutes away from popular attractions, including Filipino Market Sabah and Likas City Mosque, explore the rich culture and beauty of the region with ease.

Book your unforgettable stay at Bay Suites by Pinstay Plus today and indulge in the ultimate getaway!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
M
Mohd hassrul shahriz • couple • my
9
2026-07-04 • via Nuitee
R
ROSNI • family_with_children • my
7
2026-07-01 • via Nuitee
N
Nur • extended_group • my
10
2026-06-29 • via Nuitee
M
mohd eswadie • solo_traveller • my
10
Pros:

Everything. Comfy dan Clean.

2026-06-20 • via Nuitee
U
Umair • solo_traveller • my
10
2026-06-17 • via Nuitee
J
Jacklyne • couple • my
10
Sangat selesa
Pros:

Bilik

Cons:

Tiada

2026-06-16 • via Nuitee
D
Danie Dean Damian • solo_traveller • my
8
2026-06-16 • via Nuitee
J
Jacklyne • family_with_children • my
10
Sangat selesa
Pros:

Bilik

Cons:

Tiadaa

2026-06-16 • via Nuitee
R
Rayner • couple • my
9
2026-06-15 • via Nuitee
F
Fiona • extended_group • my
8
2026-06-09 • via Nuitee
F
Fiona • extended_group • my
9
2026-06-09 • via Nuitee
N
Noorastiqa • couple • my
5
Despite looking good, it falls far below my expectations.
Pros:

Inside the house everything was fine. It just you don't have knife to cut fruit ect.
I love the coffee maker,

Cons:

The overall property lack of convenient store,restaurant and the laundry also was not walk in guest friendly, we have to download the apps that needed min topup of 100 then there is no application of returning the remaining balance back to my acc.
And also for the 4 hours of delay check in, due to short staff of housekeeping . I hate it so much.

2026-06-07 • via Nuitee
M
Moe • solo_traveller • my
10
Clean and Clear
Pros:

The room is neat and the equipment is all new and clean. The toilet is clean and complete. The host provides fragrant soap, shampoo and conditioner. The shower is large and the water is strong. The water heater works well. The host also provides slippers and some dishes and spoons. A relaxing vacation. I stayed for 6 nights and 7 days and was satisfied and suitable for a family. Although there is only 1 room, there are 2 toilets. The living room is quite spacious and comfortable. The host also gives a good response. Thank you. Recommended and may come and stay again

Cons:

1. PARKING - stayed 7D6N PAID parking - could stay 1/per night In good hotel.

Hopefully, host can provide 1 special parking lot for people staying.

2. Kettle - maybe the host can provide a kettle to boil water, especially for families with small children who need hot water to make baby milk or else. Or, it's easier to use a water machine that provides drinking water and hot water.

3. Cup / Knife / Scissors - maybe host can provide a cup for drinking coffee (kupi2). Glasses are provided. only for drinking hot coffee a cup or mug with a handle is more suitable. Other basic necessities such as a knife / scissors and additional spoons and forks.

Btw, I am satisfied and all of the above are just suggestions to the host for the future. thank you for the good cooperation

2026-06-04 • via Nuitee
L
Lyn Sabah • solo_traveller • my
10
Pros:

The cleaness

Cons:

None

2026-06-03 • via Nuitee
C
CHIA • family_with_children • my
9
2026-06-03 • via Nuitee
M
Mrs RR • solo_traveller • my
8
Property Semua ok cuma parking bayar. And refund lambat...
Pros:

Comfortable, Easy check in - but for deposit refund. Takes 5-7day.
Parking banyak.

Cons:

parking rm2 for 1st hour and next rm1 per hour.

2026-06-03 • via Nuitee
M
mohamad mutmainnah • extended_group • bn
8
Please use a high security like room card to get up to floor because our staying is on alert to leave a children alone a
Pros:

Modern and stylish furnished,

Cons:

The security property still poor on non resident (stranger) still get up to floor and can get to our door room

2026-06-02 • via Nuitee
M
Mok Lee • solo_traveller • my
8
Pros:

Comfortable, clean, with nice scenery and a view of the sea.

Cons:

Too small mini ais box

2026-06-02 • via Nuitee
S
Sarah • solo_traveller • my
8
2026-06-02 • via Nuitee
M
mohd • couple • my
10
2026-05-17 • via Nuitee