Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Central location close to main square and train station
Friendly, helpful staff and good service
Clean, well-kept rooms reported by many guests
Very good breakfast with wide selection (some mentioned smoked salmon)
Complimentary water and small in-room extras noted
Cons:
Missing amenities (no minibar, no wellness/fitness, limited bar)
Hard beds and some small bathrooms / shower issues
Overpriced and inconsistent parking charges
Air-conditioning/ventilation issues and limited power outlets
Noise from nearby pubs and occasional elevator outages

Categories

Cleanliness
1
Multiple reviews note rooms as clean and well maintained ("Room was fantastic", "Clean and bright", "ottima la pulizia").
Service
1
Consistently praised staff: friendly, helpful, welcoming (early check-in accommodated, reception always staffed).
Location
1
Repeatedly described as very central and close to main attractions and train station; ideal location mentioned in many reviews.
Room Quality
1
Mixed comments: rooms described as comfortable and lovely by some, but several mention hard beds, small bathrooms, shower/door issues and occasional elevator outages.
Amenities
1
Noted shortcomings: no minibar (only empty fridge), bar limited to reception, no wellness/fitness, problematic air-conditioning/ventilation, few power outlets and missing common-area bins.
Value for Money
1
Mixed value perception: some call it good value for location, but overpriced parking, inconsistent pricing information and maintenance issues reduce perceived value.
Food and Beverage
1
Breakfast frequently praised (large buffet, smoked salmon noted); a few mentions of limited variety/labeling but overall positive.
Overall Experience
1
Overall favourable impressions with many guests recommending the hotel and expressing willingness to return, despite some maintenance/amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-24 21:53

Property Description

Welcome to Hotel H12****, your perfect base for exploring the enchanting city of Krakow!

Prime Location
Nestled in the heart of Krakow, our hotel is just a 3-minute stroll from Lost Souls Alley and a short walk from the majestic St. Mary's Basilica, ensuring you’re never far from the city's vibrant culture.

Comfort and Convenience
Our air-conditioned rooms are equipped with complimentary WiFi, flat-screen TVs, and modern amenities like fridges and safety deposit boxes. Enjoy the luxury of your own private bathroom and select accommodations with stunning city views.

Culinary Delights
Start your day right with our diverse breakfast options, featuring buffet, continental, and vegetarian selections, served fresh to energize your adventures.

Experience the charm of Krakow at Hotel H12****—book your stay today and create unforgettable memories!

Important information:

When booking 5 rooms or more, different policies and additional supplements may apply. Guests will be provided with detailed information after booking.

Parking spaces must be reserved in advance.

On-site parking is available for PLN 160-180 per day, depending on the chosen location.Guests under the age of 18 can only check in with a parent or official guardian.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Parking is subject to availability due to limited spaces.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
J
Justyna • solo_traveller • pl
10
Pros:

Lokalizacja, wystrój, personel, wszędzie blisko. Z dworca PKP tylko 10 minut na piechotę . Na Wawel 15 minut spacerkiem. Planty po wyjściu z hotelu. Przepiękne miejsce!

2026-07-25 • via Nuitee
S
Susanna • couple • ad
8
Bona situació
Pros:

Funcional i tranquil i molt ben situat

Cons:

El bany una mica just (espai)

2026-07-24 • via Nuitee
F
Fatema • extended_group • bh
9
Very nice helpful staff with wonderful location
Pros:

Big rooms
Wonderful location
Air conditioning
Water bottles everyday at the room
Good breakfast

Cons:

The bed won't be preferable for those who prefer soft mattresses

2026-07-24 • via Nuitee
P
Pebbles • solo_traveller • ae
10
Summer in Krakow
Pros:

I had a wonderful stay! The location is fantastic—only about a 15-minute walk from the main train station and just a few minutes from the Old Town Square. It’s easy to find, very accessible, and surprisingly quiet.

One of the best parts of my stay was the room. I was lucky to be given a room on the 6th floor with an incredible view of the rooftops, Wawel Castle, and the beautiful church spires. I looked forward to having my morning coffee and unwinding with a glass of wine in the evening while taking in the view. It was simply amazing.

The room was spacious, clean, and very comfortable for me as a solo traveler. The carpeted floor made it feel even cozier. With breakfast included at such a reasonable price, this hotel offers amazing value for money.

I would definitely stay here again and highly recommend it to anyone visiting Kraków!

Cons:

None, all was well for the price.

2026-07-23 • via Nuitee
C
Cerovan • solo_traveller • sk
8
Cons:

Slabsie wifi pripojenie na izbe

2026-07-23 • via Nuitee
K
Katarzyna • couple • pl
10
Świetna lokalizacja hotelu w centrum Rynku. Na duży plus zasługują śniadania, które były bardzo różnorodne. Z całegoserc
2026-07-22 • via Nuitee
A
Adil • solo_traveller • ch
9
Gutes Aufenthalt
Pros:

Die Lage war perfekt ca,15 min vom Bahnhof und 5min vom altstadt.alle Sehenswürdigkeiten sind zu Fuss zu erreichen . leider das Frühstück war meiner Meinung wie im Hostel,sehr Arm,lieber isst man auswert

Cons:

Die Lage und der grosse der Zimmer.

2026-07-20 • via Nuitee
L
laura • family_with_children • it
8
2026-07-20 • via Nuitee
P
Pooja • extended_group • gb
8
Great stay with family and friends
Pros:

Location was amazing . Staff were great. Lovely lobby and coffee teas and snacks which was great with the kids

Cons:

The bathrooms are a little below the standard of the rest of the place .

2026-07-19 • via Nuitee
I
IZABELLA • couple • fr
6
Pros:

Emplacement, petit déjeuner

Cons:

Prysznic w fatalnym stanie, spadajacy, pokretlo zamontowane na odwrot, poziom odstaje od reszty hotelu ktory oceniamy bardzo dobrze

2026-07-18 • via Nuitee
S
Sandor • extended_group • hu
9
2026-07-17 • via Nuitee
M
MALWINA • solo_traveller • fr
9
Pros:

Ma demande d'avoir une chambre au calme a été prise en compte. La chambre était top et donnait sur la cour. C'était parfait. Merci !

2026-07-16 • via Nuitee
F
Fiona • couple • gb
8
Great location a shame about the lack of soundproofing
Pros:

Location great

Cons:

You could hear noise from outside, the double glazing didn't stop the noise from the bars near the hotel. We were also kept awake one night by two guests in the hotel having an arguement and banging doors after midnight!

2026-07-16 • via Nuitee
K
KAY • couple • us
10
2026-07-16 • via Nuitee
D
Dino • solo_traveller • nl
6
2026-07-15 • via Nuitee
W
Wioleta • solo_traveller • pl
10
Polecam
Pros:

Czystość. Śniadania smaczne.
Nielimitowany dostęp do kawy herbaty.Dla mnie to ważne ponieważ uwielbiam kawę.
Dogodna lokalizacja.
Panie i Panowie na recepcji bardzo mili . Polecam serdecznie

2026-07-15 • via Nuitee
רבקה • couple • il
8
מלון נעים, מיקום מצויין.
Pros:

ארוחת הבוקר מגוונת

2026-07-15 • via Nuitee
E
Edward • solo_traveller • il
10
Pros:

Great location and very friendly staff. We had a pleasant stay and would happily return.

2026-07-14 • via Nuitee
S
SP • solo_traveller • fi
9
2026-07-14 • via Nuitee
S
Sait • couple • tr
9
2026-07-13 • via Nuitee