Facilities

Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Room service
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Central location close to main square and train station
Friendly, helpful staff and good service
Clean, well-kept rooms reported by many guests
Very good breakfast with wide selection (some mentioned smoked salmon)
Complimentary water and small in-room extras noted
Cons:
Missing amenities (no minibar, no wellness/fitness, limited bar)
Hard beds and some small bathrooms / shower issues
Overpriced and inconsistent parking charges
Air-conditioning/ventilation issues and limited power outlets
Noise from nearby pubs and occasional elevator outages

Categories

Cleanliness
1
Multiple reviews note rooms as clean and well maintained ("Room was fantastic", "Clean and bright", "ottima la pulizia").
Service
1
Consistently praised staff: friendly, helpful, welcoming (early check-in accommodated, reception always staffed).
Location
1
Repeatedly described as very central and close to main attractions and train station; ideal location mentioned in many reviews.
Room Quality
1
Mixed comments: rooms described as comfortable and lovely by some, but several mention hard beds, small bathrooms, shower/door issues and occasional elevator outages.
Amenities
1
Noted shortcomings: no minibar (only empty fridge), bar limited to reception, no wellness/fitness, problematic air-conditioning/ventilation, few power outlets and missing common-area bins.
Value for Money
1
Mixed value perception: some call it good value for location, but overpriced parking, inconsistent pricing information and maintenance issues reduce perceived value.
Food and Beverage
1
Breakfast frequently praised (large buffet, smoked salmon noted); a few mentions of limited variety/labeling but overall positive.
Overall Experience
1
Overall favourable impressions with many guests recommending the hotel and expressing willingness to return, despite some maintenance/amenity issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-24 21:53

Property Description

Welcome to Hotel H12****, your perfect base for exploring the enchanting city of Krakow!

Prime Location
Nestled in the heart of Krakow, our hotel is just a 3-minute stroll from Lost Souls Alley and a short walk from the majestic St. Mary's Basilica, ensuring you’re never far from the city's vibrant culture.

Comfort and Convenience
Our air-conditioned rooms are equipped with complimentary WiFi, flat-screen TVs, and modern amenities like fridges and safety deposit boxes. Enjoy the luxury of your own private bathroom and select accommodations with stunning city views.

Culinary Delights
Start your day right with our diverse breakfast options, featuring buffet, continental, and vegetarian selections, served fresh to energize your adventures.

Experience the charm of Krakow at Hotel H12****—book your stay today and create unforgettable memories!

Important information:

When booking 5 rooms or more, different policies and additional supplements may apply. Guests will be provided with detailed information after booking.

Parking spaces must be reserved in advance.

On-site parking is available for PLN 160-180 per day, depending on the chosen location.Guests under the age of 18 can only check in with a parent or official guardian.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Parking is subject to availability due to limited spaces.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
B
Bernadette • couple • gb
10
Had an amazing stay The continental Breakfast was amazing fresh and delicious
Pros:

Every thing

Cons:

Nothing

2026-05-30 • via Nuitee
M
Marta • couple • pl
9
2026-05-29 • via Nuitee
D
davide • couple • it
9
2026-05-29 • via Nuitee
D
davide • extended_group • it
9
Pros:

ottima posizione tra stazione e centro storico

2026-05-29 • via Nuitee
K
Kochura • solo_traveller • ua
10
2026-05-28 • via Nuitee
M
Moulinath • solo_traveller • gb
8
Pros:

Excellent location with easy access to transport hubs and tourist attractions. Very helpful staff.

Cons:

Mattress needs to be improved. Not quite 4* standard mattress.

2026-05-27 • via Nuitee
C
christos • family_with_children • gr
8
Ιδανική επιλογή καταλύματος στο κέντρο Κρακοβίας
Pros:

Το ξενοδοχείο βρίσκεται πολύ κεντρικά, λίγα βήματα απ'τη πλατεία, ειλικρινά στο ιδανικότερο μέρος. Είναι κοντα΄στο παρκάκι όταν περπατάς περιμετρικά της παλιάς πόλης και πολύ κοντά σε όλα τα αξιοθέτα και τους κεντρικούς πεζοδρόμους. Το πρωινό έχει τα βασικά, όχι κάτι ιδιαίτερο αλλά έχεις πρωινό, καθόσον σημαντικό όταν ταξιδεύεις με παιδιά. Έχει καθημερινή υπηρεσία δωματίου και υπάρχει ησυχία στους χώρους του ξενοδοχείου.

Cons:

Δεν είναι τεσσάρων αστέρων ξενοδοχείο. Είναι τριών αστέρων, πολύ καλό και η τιμή του κάπως υπερβολική, όταν εγώ έκλεισα μια 4 αστέρων διαμονή.

2026-05-27 • via Nuitee
D
David • solo_traveller • gb
9
Perfect spot to explore the city lovely staff
Pros:

Great location lovely hotel and friendly staff

2026-05-26 • via Nuitee
R
Rosa • family_with_children • it
10
2026-05-25 • via Nuitee
G
giovanni • extended_group • it
8
Visita a Cracovia musei chiese e miniere di sale
Pros:

La posizione ottimale

Cons:

Letti e cuscini scomodi

2026-05-25 • via Nuitee
M
Monika • extended_group • at
9
Pros:

Zimmer und Frühstück waren sehr gut.

Cons:

Manche Zimmer sind etwas laut

2026-05-25 • via Nuitee
L
Leonid • family_with_children • il
10
Супер классный отель
Pros:

Отель 10 из 10. Супер классный. Местоположение отличное в самом центре города. Две минуты ходьбы до центральной площади. Десять минут ходьбы до вавельского замка. Транспорт нужен только есле ехоть за город или в/из аэропорт. Завтрак вкусный есть колбаска сыры салаты йогурты соки хлеб все что надо. Номер хороший просторный ванна большая уборка супер.

Cons:

Нету

2026-05-24 • via Nuitee
L
Linnea • solo_traveller • se
8
2026-05-24 • via Nuitee
D
Dean • extended_group • gb
10
Very enjoyable comfortable stay in modern clean hotel satisfying all our needs
Pros:

The hotel is modern and clean, and has been well designed. In the foyer there is complimetary tea and coffee, and there is a bar service. The room is spacious, good curtains, comfortable bed and good shower. A safety deposit box is provided. Breakfast had a good varied selection of cold meats, cheese, salads, interesting polish spreads, as well as scambled eggs, beans and sausages. We enjoyed the locally made yogurt pots, and the proseco to add to your orange juice. The loacation is good, being in the old town close to the main square and Florian's gate.

Cons:

Nothing

2026-05-23 • via Nuitee
E
Elena • family_with_children • it
8
2026-05-22 • via Nuitee
B
Birgitta Helen Olsson • extended_group • se
10
Utmärkt läge för en bekväm och trivsam vistelse som turist i Krakow. Fantastisk personal!!!
Pros:

Utmärkt frukost med stort urval att välja av. Riktigt gott kaffe!!
Läget är exemplariskt och personalen var fantastisk!! Vi kände oss så välkomna.

Cons:

Ingenting.

2026-05-21 • via Nuitee
K
Karolina • solo_traveller • pl
9
2026-05-20 • via Nuitee
P
Paulina • solo_traveller • pl
10
2026-05-20 • via Nuitee
A
Anna • couple • de
9
Comfortable stay in the Old Town
Pros:

Good location: working distance to the main train station and also within the old historical part of the city. Good starting point for sightseeing. Modern design of the interior. Upper floors are reachable by lift. Very clean room, tea maker in the room, comfortable beds. Well placed room lights, sockets next to bed. Very good breakfast. Free hot beverages for guests to-go at the entrance. Reception 24/7. Attentive and polite staff. We were surprised by a small gift (nicely packed very tasty apples) by check-out - very nice gesture!

Cons:

The hotel is actually located at the quite corner of the Old Town. However, there is a well attended bar on the same street a few meter from the hotel which is open till very late. Pretty noisy in the evening, the windows should be kept close. Might be a problem in hot summer days.

2026-05-20 • via Nuitee
J
Jacek • solo_traveller • pl
10
2026-05-19 • via Nuitee