Liverpool Aigburth Hotel By Belvilla

Nothing

Parts of the hotel are a little dated but it looks like renovations are taking place! Despite it being an old building it was very clean

Admittedly the hotel bedrooms do need some updating but being a big hotel and the manager has not been at the hotel for a long period of time work is being done to improve this. The breakfast room only just opened whilst I was there and I had a tour of the rooms that have just a week ago opened. The rooms for weddings and party’s are exceptional.
I can see this hotel is going to go from standard to exceptional as time passes. For the price you just could not complain.

Some more cleaning of the carpets will greatly improve the whole hotel.

Falta de aire acondicionado

Walked in and was shocked. Run down, no one at the reception, manager ran down carrying a laptop in beach slippers, looking so scruffy. I told and booking.com that there was no way I was going to spend a night in that property. Run down and zero security. He immediately offered me a reduction for the night, ridiculous.

It was messy when we arrived. No receptionist. However, we were one hour early.

Hotel a little run down overall.

房间的门变形了导致开关门都很麻烦；早餐就像噩梦一样糟糕：我们早上八点二十到达早餐厅点餐，两份很普通的英式早餐，服务人员说十分钟就可以做好，结果九点多还没有做好（九点十分我们要出发去办事），并且食物送达时，并没有附刀叉和餐巾纸，要我们催促才给出。整个早餐厅仿佛很久没有营业一样。这导致我夫人孩子只吃了几口饭就匆匆出门；当他们开车离去时却在酒店外被服务人员质疑是否已为早餐付费；同时，当我留在餐厅吃完剩下的早饭时，也被另一名服务人员催促付费（我并没表示我已经用餐完毕）

This is by far the worst accommodation that I have ever stayed in!

Before arriving I asked the Hotel that one of the rooms was accessible for a wheelchair-bound guest. On arrival we were told that this room was situated down stairs making it completely inaccessible. We were allocated a room that was accessible by lift, however this was incredibly small and cramped, barely fitting the wheelchair inside. The room itself was down a corridor which was far too narrow to access by wheelchair. It was dingy and dirty, with dust on almost every surface and corners of the room. The bathroom door could not be fully opened as the bed blocked it from doing so. When we arrived back at the hotel in the evening we found the room to be far too hot, and attempted to adjust the heating by turning down the radiator. However the dial of the radiator was both hidden behind a wardrobe and broken off. At this stage we were extremely uncomfortable with the heat and so attempted to open the window. We found when trying to open the window it was solidly stuck down so we contacted the reception to ask for assistance. When the receptionist arrived, he had to forcibly open the window, at which point we discovered the window had been nailed shut. Even with the window open, this did not help to cool the room with the radiator still functioning at maximum heat capacity. We then had to request a fan. We slept incredibly poorly.

At checkout, our friend who was staying in another room (Room 7), informed the receptionist that he had been electrocuted by an exposed wire whilst attempting to turn off a light switch by his bed. When this information was relayed to the receptionist he did not seem surprised, and simply replied "oh no". We found both the state of this hotel and the attitude of the staff to be absolutely reprehensible, and this hotel is quite simply a death trap.

The hotel (if you could call it that) is clearly not as advertised & I'm absolutely amazed that Booking.