Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Non-smoking throughout
Front desk (limited hours)
Free wired internet
Internet access
See all facilities

Review Highlights

Pros:
Excellent location right at/near the pier
Very friendly and welcoming staff
Clean, modern rooms with comfortable beds and good showers
Great breakfast with fresh options
Nice harbour/views and large balconies
Convenient for boat transfers and central for walking to restaurants/shops
Cons:
Poor/unstable WiFi reported by multiple guests
Considered pricey by several guests / questionable value for money
No pool (guests mentioned missing a pool)
Occasional extra charges or billing issues (bottled water, deposit/inspection)
At least one report of room not ready at official check-in
Long hotel layout with single entrance noted as a potential safety/egress concern

Categories

Cleanliness
1
Multiple reviews explicitly mention rooms and the property being very clean ('super clean', 'Rent og pænt', 'Établissement propre'), so cleanliness is positively noted.
Service
1
Staff are repeatedly described as exceptionally friendly and welcoming across reviews; a single report noted a missed room service day but overall service sentiment is strongly positive.
Location
1
Location is consistently praised as excellent — right at the pier, close to center, restaurants and transport — making location a standout positive.
Room Quality
1
Rooms are described as modern, comfortable with good showers, large balconies and comfy beds; one report of a room not ready at check-in but overall room quality is positive.
Amenities
1
Breakfast and balcony facilities are praised, but notable downsides include poor WiFi for several guests and the absence of a pool, giving mixed-to-neutral amenity sentiment.
Value for Money
1
Several guests call the hotel 'very pricey' or note expectations not met for the price (extra charges for water, deposit/inspection concerns); combined complaints around cost and extra fees drive a negative value perception.
Food and Beverage
1
Breakfast is frequently described as very good/excellent with options and some fresh-cooked choices, though a few small service/charge issues were reported.
Overall Experience
1
Overall stays are often enjoyable with excellent location, friendly staff and comfortable rooms, but recurring issues (price/extra charges, poor WiFi, lack of pool and occasional service hiccups) reduce the overall score to a mixed outcome.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-13 18:22

Property Description

Escape to the paradise of Phi Phi at Pier, where breathtaking sea views await just steps from Ton Sai Beach.

Luxurious Accommodations
Indulge in our elegant, air-conditioned rooms, which offer free WiFi and private bathrooms. Some rooms even feature a stunning balcony, perfect for soaking in the tropical ambiance.

Culinary Delights
Savor delectable dishes at our on-site restaurant, enjoy refreshing drinks at the bar, and wake up to a delightful breakfast with à la carte, continental, and American options to suit every palate.

Unparalleled Service
Our 24-hour front desk and attentive room service ensure that your stay is as comfortable and convenient as possible, so you can relax and enjoy every moment.

Don’t miss the chance to experience this tropical haven; your unforgettable getaway awaits at Phi Phi at Pier!

Important information:

This property does not accommodate bachelor(ette) or similar parties.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
C
charanjeet • extended_group • in
10
Pros:

everything

Cons:

nothing

2026-05-22 • via Nuitee
B
Bossy • solo_traveller • ch
9
2026-05-18 • via Nuitee
M
Mst Zinnat Farzun • couple • au
3
Overall, a very poor experience and far from what was expected.
Pros:

Location

Cons:

Unfortunately, this property felt more like a hostel than a proper hotel. Despite booking well in advance, the room allocated was disappointing and did not meet expectations.

2026-05-18 • via Nuitee
O
Oualid • solo_traveller • nl
10
2026-05-17 • via Nuitee
A
Aleksei • couple • kg
9
2026-05-17 • via Nuitee
H
Horshid • couple • il
9
Pros:

המלון ממש ליד המעבורות ככה שמאוד נוח אין יותר מידי הליכה, ממוקם בשדרה. אין שפע בארוחת בוקר ולא היה מים חמים בחדר בערב , סהכ היה נחמד

2026-05-17 • via Nuitee
J
João Victor • couple • br
10
Ótima hospedagem, pessoal organizado, limpo e prestativo!
Pros:

Limpeza, localização e bons colaboradores! Sempre
Prestativos!

Cons:

Gostei de tudo.

2026-05-17 • via Nuitee
A
Asmae • couple • be
9
Très sympa
Pros:

A l’entrée du port

Cons:

Rien

2026-05-14 • via Nuitee
R
Robson • couple • gb
10
Very close to Pier for arrival and departure which is great. Lovely rooms and staff too!
Pros:

Very close to pier, so easy arrival from Boat! Lovely staff and great rooms

Cons:

N/A

2026-05-14 • via Nuitee
I
ikhlas • couple • fr
9
Pros:

Topppp

Cons:

Pas de piscine et pas d’accès plage

2026-05-13 • via Nuitee
A
Adam • couple • gb
7
Good hotel but could be a lot better
Pros:

Size of the room was good but pointless having sun loungers on balcony it gets no sun. Better to have a table and chairs. Beach bag with towels was a very nice touch.

Cons:

Breakfast was below standard. Too many staff wandering around doing nothing. Coffee machine only gave half measures and the toast too 3 attempts to brown the bread.

Seems a Thai thing but bed was very hard!!

2026-05-12 • via Nuitee
D
Dardo • solo_traveller • ar
1
2026-05-11 • via Nuitee
G
Gustavo • couple • br
9
Pros:

Limpeza e localização excelentes

Cons:

O café da manhã não é muito variado. Poucas opções de frutas e pães, mas existe um cardápio com opções com ovos que ajuda.

2026-05-10 • via Nuitee
A
Aurélie • family_with_children • fr
7
2026-05-10 • via Nuitee
R
Rodolfo • couple • cr
10
2026-05-10 • via Nuitee
J
Johanna • solo_traveller • co
8
Pros:

Comfortable, good location

2026-05-09 • via Nuitee
N
Nasma • couple • fr
9
Excellent
Pros:

L’hôtel était parfaitement situé : à deux minutes du port et du centre. Nous avions pris une chambre avec vue sur la mer c’était juste magnifique.
Les membres du personnels étaient très compétents et serviables. Et c’était très propre et moderne.
Le petit déjeuner était copieux et délicieux.

2026-05-09 • via Nuitee
G
Gregg • couple • us
10
Absolutely Fantastic!
Pros:

Location and Staff

Cons:

No Negative Comment!

2026-05-09 • via Nuitee
J
Jorge Fernando • couple • br
9
Localização excelente
Pros:

Da localização, limpeza e atendimento dos funcionários.

Cons:

Café da manhã fraco.

2026-05-08 • via Nuitee
E
Esteban Bellani • solo_traveller • es
5
Mejor intentar con otro sitio
Pros:

La ubicacion céntrica. El trato amable del personal.

Cons:

La isla entera, la zona y el hotel huelen a alcantarilla. Te cobran y multan por todo casi por respirar. Insonorizacion de terror. Se oye todo dentro y fuera del hotel.

2026-05-08 • via Nuitee