Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Terrace
Family rooms
Bar
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Excellent location right at/near the pier
Very friendly and welcoming staff
Clean, modern rooms with comfortable beds and good showers
Great breakfast with fresh options
Nice harbour/views and large balconies
Convenient for boat transfers and central for walking to restaurants/shops
Cons:
Poor/unstable WiFi reported by multiple guests
Considered pricey by several guests / questionable value for money
No pool (guests mentioned missing a pool)
Occasional extra charges or billing issues (bottled water, deposit/inspection)
At least one report of room not ready at official check-in
Long hotel layout with single entrance noted as a potential safety/egress concern

Categories

Cleanliness
1
Multiple reviews explicitly mention rooms and the property being very clean ('super clean', 'Rent og pænt', 'Établissement propre'), so cleanliness is positively noted.
Service
1
Staff are repeatedly described as exceptionally friendly and welcoming across reviews; a single report noted a missed room service day but overall service sentiment is strongly positive.
Location
1
Location is consistently praised as excellent — right at the pier, close to center, restaurants and transport — making location a standout positive.
Room Quality
1
Rooms are described as modern, comfortable with good showers, large balconies and comfy beds; one report of a room not ready at check-in but overall room quality is positive.
Amenities
1
Breakfast and balcony facilities are praised, but notable downsides include poor WiFi for several guests and the absence of a pool, giving mixed-to-neutral amenity sentiment.
Value for Money
1
Several guests call the hotel 'very pricey' or note expectations not met for the price (extra charges for water, deposit/inspection concerns); combined complaints around cost and extra fees drive a negative value perception.
Food and Beverage
1
Breakfast is frequently described as very good/excellent with options and some fresh-cooked choices, though a few small service/charge issues were reported.
Overall Experience
1
Overall stays are often enjoyable with excellent location, friendly staff and comfortable rooms, but recurring issues (price/extra charges, poor WiFi, lack of pool and occasional service hiccups) reduce the overall score to a mixed outcome.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-13 18:22

Property Description

Escape to the paradise of Phi Phi at Pier, where breathtaking sea views await just steps from Ton Sai Beach.

Luxurious Accommodations
Indulge in our elegant, air-conditioned rooms, which offer free WiFi and private bathrooms. Some rooms even feature a stunning balcony, perfect for soaking in the tropical ambiance.

Culinary Delights
Savor delectable dishes at our on-site restaurant, enjoy refreshing drinks at the bar, and wake up to a delightful breakfast with à la carte, continental, and American options to suit every palate.

Unparalleled Service
Our 24-hour front desk and attentive room service ensure that your stay is as comfortable and convenient as possible, so you can relax and enjoy every moment.

Don’t miss the chance to experience this tropical haven; your unforgettable getaway awaits at Phi Phi at Pier!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
W
William • solo_traveller • us
9
2026-09-18 • via Nuitee
H
harm • solo_traveller • nl
10
Mooi hotel
Pros:

De kamer perfect bed perfect uitzicht alles in de buurt 1 minuut lopen vanaf de pier

Cons:

Ontbijt vond ik tegen vallen was een buffet maar alles koud geen koffiemelk daardoor beperkte keus

2026-09-18 • via Nuitee
T
Thays • couple • sg
10
2026-09-17 • via Nuitee
Y
YAEL • family_with_children • il
10
ממליצה בחום ותמורה מעולה למחיר ולחוויה
Pros:

ואו איזה מלון מקסים!!
ממש קרוב למזח כך שלא צריך עזרה בסחיבת מזוודות, זו דקה הליכה.
אני ממש חששתי מהרעש כי זה קרוב לכל הסירות והמזח אבל בפועל זה לא נורא בכלל, ובתור אחת שמתעוררת מכל פיפס לא הורגש משהו יוצא דופן. ממש ממליצה לקחת את החדרים עם הנוף לים, זה כיף לשבת במרפסת ולהסתכל על הים, החדרים חדשים ומאוד מרווחים ונוחים. הצוות מקסים ואדיב, שירותי ומסביר פנים.

Cons:

ארוחת הבוקר יחסית קטנה באפשרויות הגיוון שלה והיא עד השעה 10:00 שזה מוקדם מידי.
חוץ מזה הכל היה מושלם!

2026-09-15 • via Nuitee
M
Maria • couple • es
9
2026-09-15 • via Nuitee
M
Malika • family_with_children • nl
9
2026-09-12 • via Nuitee
G
Gary • couple • gb
10
This was an amazing experience Phi Phi at its best
Pros:

This place was absolutely beautiful
Staff were exceptional and the views from our sea view room were as good as it gets would recommend this place to anyone thanks to all the staff from reception to cleaners 10 out of 10 see you all again next time

Cons:

Everything perfect from location to views to breakfast everything perfect

2026-09-11 • via Nuitee
L
Loaay • couple • il
5
2026-09-10 • via Nuitee
A
AURORA • family_with_children • es
9
Ubicación estupenda y alojamiento inmejorable
Pros:

Ubicación y limpieza

Cons:

Nada

2026-09-06 • via Nuitee
L
Léa • couple • fr
10
Pros:

Paysage incroyable et personnel chaleureux !

2026-09-05 • via Nuitee
L
lynette • couple • au
10
Convenient location beautiful view from the room , really pretty resultant with view of the harbour . Nice breakfast .
Pros:

Next to the pier , updated room very friendly helpful staff

Cons:

No pool

2026-09-04 • via Nuitee
A
Ana • extended_group • es
10
Pros:

Increíble alojamiento y desayuno. Comodisimo y en el mismo muelle, sin duda repetiría

2026-09-01 • via Nuitee
M
Miranda • couple • au
10
Perfect
Pros:

Was beautiful right on the pier and close to everything

2026-09-01 • via Nuitee
H
Hamza • solo_traveller • dk
7
Pros:

The staff here deserve a raise. They were really professional and friendly. The place is very clean and upkept. The interior is beautiful and you feel like you are in some very nice boutique hotel. The view and location couldn't be better

Cons:

I booked this place because I know that this side of the island is central but not noisy like the opposite side. But they were doing renovation at the hotel until late in the evening and it was impossible to take any naps during the day because of all the drilling. I think it would have been right to warn future guests before it was too late to cancel.

And I think the breakfast should have some more options. It was good quality what they had, but almost no options of cheeses, spreads and cold cuts.

2026-08-31 • via Nuitee
L
Laili • couple • nl
9
2026-08-30 • via Nuitee
M
MARIETOU • extended_group • fr
9
Excellent séjour.
Pros:

L’emplacement, juste à côté du port. Les chambres sont grandes et bien décorées, le petit-déjeuner au top. Le personnel est très agréable. 😊

Un petit plus pour les oreillers vraiment très confortables 😂

Cons:

Rien, tout était bien.

2026-08-29 • via Nuitee
E
Estefanía • couple • es
10
Amazing.
Pros:

Hermoso lugar, me encantó.

2026-08-29 • via Nuitee
T
Thoulfikar • solo_traveller • gb
6
2026-08-27 • via Nuitee
T
Thoulfikar • extended_group • gb
7
2026-08-27 • via Nuitee
L
Lamia • couple • ma
10
2026-08-26 • via Nuitee