Muthu Queens Hotel, Oban

Hotels
Muthu Hotels
Corran Esplanade , Oban , gb

Facilities

Non-smoking rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Ironing service
Non-smoking throughout
Private check-in/check-out
Shared lounge/TV area
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly, attentive staff
Excellent central location and views
Strong value for money reported by many guests
Some rooms/suites are spacious and well-equipped (jacuzzi, large TV)
Free parking and leisure extras like pool table noted
Cons:
Frequent reports of no bar/restaurant/breakfast (facilities closed)
Several rooms described as run-down or with unpleasant smells
Room issues: missing remotes, TV problems, uncomfortable beds, noisy extraction
Inconsistent amenities and service availability (bar pump broken, limited facilities)
Early morning housekeeping noise and access/parking distance to some rooms

Categories

Cleanliness
1
Generally described as clean/spotless in multiple reviews, though at least one guest reported a very poor-smelling room and parts of the hotel described as run-down.
Service
1
Staff repeatedly called out as friendly, warm, attentive and helpful; several reviews praised front-desk service and proactive checks during stay (one note that receptionist appeared to be handling the hotel single-handed).
Location
1
Many guests praised the perfect/central location and great views; a few mentioned distance or being put on higher floors felt odd, but overall location sentiment is strongly positive.
Room Quality
1
Mixed reports: some suites (Queen Mary) and rooms praised (spacious, jacuzzi, comfortable), but multiple guests reported run-down rooms, uncomfortable beds, smells, missing TV remotes, TV position/issues and early housekeeping noise.
Amenities
1
Significant complaints that key amenities were unavailable at times: multiple reports of no bar, restaurant or breakfast service (facilities closed), broken bar pump; some positives (free parking, pool table, suite jacuzzi) but overall amenities were often unavailable.
Value for Money
1
Numerous guests explicitly stated excellent value for money, with several saying this stay topped others for value; positive sentiment on portion sizes and pricing when services were available.
Food and Beverage
1
When available, food was described as tasty (set menu, full Scottish breakfast), but many guests faced no breakfast/food service or bar issues, producing an overall negative view of F&B reliability.
Overall Experience
1
Overall split between very positive stays (excellent suite, friendly staff, great value) and some poor experiences (closed facilities, room problems). Net neutral when balancing highs and lows.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-30 18:44

Property Description

Experience the enchanting charm of our Victorian hotel, perched gracefully above the stunning Oban Bay.

Lavish Accommodations
Indulge in our luxury rooms, featuring classic decor, complimentary Wi-Fi, flat-screen TVs, and tea/coffee facilities. Many of our rooms offer breathtaking sea views and rejuvenating spa baths for the ultimate relaxation.

Gourmet Dining
Savor delicious culinary creations in our elegant restaurant, where the ambiance perfectly complements the exquisite flavors of our carefully crafted menu.

Prime Location
Located on the picturesque Esplanade, you are just a short stroll from historic McCaig's Tower, alongside an array of delightful bars and restaurants. With limited parking available and proximity to the rail station and ferry port, exploring the area is effortless.

Book your stay today and immerse yourself in the luxury and beauty of Oban!

Important information:

This hotel is a listed building and consequently is unsuitable for disabled guests. There are no ground floor rooms and the lift only operates from the first floor accessible after climbing one flight of stairs.

Please note photos shown are of one room type and the exact room types may vary.

Our lift/elevator is currently not operational.
Parking is limited and under availability.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
C
Colin Campbell solo_traveller gb
1
Rubbish software. Rude not to edit a date.
Pros:

I booked but the booking. Com software changed the dates. I asked politely to change the dates to the ones I needed. That was refused. That's why I'm giving it a crap review.
Will not book with this again.

Cons:

As above. Dates messed up. Refused to move them.

2026-06-12 via Nuitee
T
Tobias couple gb
8
Our stay was comfortably and reasonably priced for what we had but could’ve afforded to have the bar open.
Pros:

The room we had was huge and the bed was super comfy. The breakfast available was a good selection of Scottish breakfast items which were nice. The bathroom was great and the bath we had was a hot tub model so that was a treat to use.

Cons:

The bar downstairs wasn’t open for our entire stay which was a bit disappointing as we found ourselves wanting to play pool with a drink while we stayed there.

2026-06-11 via Nuitee
N
Noemi extended_group it
8
Ottimo per chi è di passaggio ad oban e vuole godersi il paese a piedi
Pros:

Nelle camere in ottima posizione

Cons:

Nulla

2026-06-10 via Nuitee
J
John solo_traveller au
6
It was OK nothing special
Pros:

On seafront

Cons:

Lack of parking and no lift working

2026-06-10 via Nuitee
I
Ilona couple nl
5
Cons:

De lift werkte niet en s'morgens was koud water alleen tijdens douche

2026-06-10 via Nuitee
C
Caroline couple gb
7
Good hotel, nice location , decent
Pros:

Clean comfortable rooms, staff were lovely, super nice, breakfast was Buffett style with a good choice, again staff were very attentive throughout our stay.

Cons:

Lift was out of order ,and when you have to a few trips back and forth with motorcycle luggage and what not, and your on the 3 floor .. but it didn’t take way the enjoyment of our stay , just a slight inconvenience when your already tired from a full days ridingz

2026-06-09 via Nuitee
C
Cameron solo_traveller gb
6
2026-06-08 via Nuitee
C
Christine couple ch
9
2026-06-08 via Nuitee
J
Jack couple gb
4
2026-06-07 via Nuitee
G
Galina couple gb
10
Pros:

Yes.

Cons:

I don't like that breakfast wasn't included in the price.

2026-06-07 via Nuitee
A
Assenti solo_traveller gb
9
Pros:

Location,parking, fresh clean and bright.
Plentiful buffet breakfast which was HOT and toaster made great TOAST.
(any other buffet breakfast we've had has been lukewarm and toast has just been hot bread)

Cons:

We were in a room on the 4th floor and the lift was out of action. My husband is 70yrs old and struggled with our bag with so many stairs we had a few stops before we got to our room. The hotel wasn't that busy so perhaps we could have been offered a room on a lower floor.

2026-06-07 via Nuitee
J
Joya solo_traveller gb
3
Interesting
Pros:

Location and excellent staff

Cons:

Shower was not up to the standard
Wall paper was torn
Curtains were not nice
Room was too small

2026-06-07 via Nuitee
N
Nigel solo_traveller gb
6
Pros:

The hotel was very clean and the staff were very helpful.
Rhona was excellent and a credit to the hotel.

The hotel is in urgent need of updating since re opening.

Cons:

The rooms are in need of refurbishment, but we're still very clean and tidy

2026-06-06 via Nuitee
A
Alicia solo_traveller ca
6
Pros:

Friendly staff

Cons:

Noisy. Rooms not sound proof.
No dietary options.

2026-06-06 via Nuitee
D
David solo_traveller gb
9
The qyeens
Pros:

Location excellent rooms were very nice
Food was excellent clise to ferry terminal

Cons:

Lift not working but managable

2026-06-06 via Nuitee
G
George solo_traveller gb
6
2026-06-05 via Nuitee
P
Paula extended_group gb
5
Not the best and we won't be back despite being offered a one night's stay as compensation!
Pros:

The dinner and breakfast were fine as were the staff who tried to be helpful. However it was obvious that it was operating on a skeleton staff with the receptionist running around ragged. She was checking people in, serving at the bar AND then serving in the restaurant! Management need to sort this out!

Cons:

When we arrived, we discovered that the lift wasn't working (with no chance of an engineer for days apparently).....................not ideal when your room is on the second floor and your sister is elderly and has COPD. This meant using the stairs 9 times in one day! We ended up going home after just one night's stay. I have made my feelings known to Muthu and am awaiting their decision on a partial refund! Considering so many of the other guests were also elderly (and complained about the stairs) I would have thought an engineer would have been a priority!

2026-06-04 via Nuitee
B
Birgit solo_traveller de
4
Pros:

Der Parkplatz war vor der Tür, das Bad war schön. Im Zimmer gab es Tee und heiße Schokolade. Das Zimmer hatte ausreichend Platz.

Cons:

Wir wurden im Hinterhaus, das einem grauen Klotz aus den 70er Jahren ähnelte in der 3. Etage untergebracht. Der Fahrstuhl war kaputt und wurde in der Zeit des Aufenthalts auch nicht repariert. Beim Tragen der Koffer in die 3. Etage hat niemand geholfen. Das Zimmer war sehr hellhörig. Als die Menschen, die über uns das Zimmer hatten, nach Hause kamen, dachten wir, sie würden in unserem Zimmer stehen. Es wurde uns Meerblick versprochen. Dieser war allerdings durch den Blick aufs Vorderhaus verstellt. Das Frühstück war eintönig und sehr mittelmäßig .

2026-06-04 via Nuitee
M
Margaret couple gb
3
Wouldn’t go bank to hotel unless lift fixed and better breakfast. Would not recommend.,
Pros:

Good location and lovely views.

Cons:

LIFT out of order and on 4th floor. Only told this on arrival!!! Both senior citizens told no other rooms available. Given 1 room on 1st floor then moved to 4th due to flood in bathroom. Breakfast selection poor and staff not properly trained. Tables not properly set for breakfast. Had to ask for napkins and cutlery. Waited over an hour for dinner one evening. No prospect of lift being fixed. No proper housekeeping of room during stay.

2026-06-03 via Nuitee
P
Patrizia solo_traveller it
6
Funzionale per visitare Oban senza auto
Pros:

La posizione, la gentilezza delle persone alla reception che hanno subito risolto i problemi (bollitore e riscaldamento non funzionanti), la vasca con idromassaggio

Cons:

Non c’è l’ascensore, lo scalda salviette dove erano gli asciugamani era sporco. L’ultima mattina, mentre ero in bagno, è entrata un addetto alle pulizie, senza bussare. Ha lasciato la porta aperta, fissandola con il contenitore dei detersivi. La mia valigia era nell’ingresso e mancava un’ora al check out. Mi sono molto spaventata e arrabbiata prima con lui poi con la direzione

2026-06-02 via Nuitee