Fifth Avenue Hotel

Hotels
Lebuh Macallum , George Town , MY

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent breakfast
Great location (walking distance to heritage sites and mall)
Rooftop pool (stunning, very nice)
Spacious, well-designed rooms (kitchenette options)
Friendly/helpful staff (many mentions)
Cons:
Reception/service issues for some guests (booking/extension handling)
Some amenities closed (spa, poolbar) or not in operation
Occasional A/C issues / windows couldn't close (noise/heat)
Perceived mismatch of advertised star level / value concerns
Long waits at coffee machines; buffet focused on Asian tastes

Categories

Cleanliness
1
Multiple reviews explicitly praise cleanliness: 'clean', 'very clean', 'Spacious clean room', 'diseño, limpieza' — overall clearly positive on cleanliness.
Service
1
Mixed sentiment: many guests call staff 'friendly', 'helpful' and 'warm', but a detailed review reports unprofessional reception, booking/extension mishandling and poor communication — significant negative impact on service perception.
Location
1
Consistently positive: described as 'great location', 'easy walking distance to the UNESCO heritage area, KOMTAR, Armenian Street, the jetties', good access to mall and hawker centre.
Room Quality
1
Rooms repeatedly described as spacious, well designed, with good storage, kitchenettes/walk-in robe and comfortable furnishings; one isolated comment about the bed being an issue.
Amenities
1
Mixed: rooftop pool praised as 'stunning' and 'very nice', but several amenities reported unavailable (poolbar, spa) and issues noted (windows that couldn't close, noise/heat) — overall somewhat negative.
Value for Money
1
Some guests reported a mismatch between expectations and delivery ('booked a 5*-hotel and received a 4*-house') and frustrations about booking/pricing advice from staff, reducing perceived value.
Food and Beverage
1
Breakfast is frequently praised ('fantastic breakfast', 'excellent', 'great breakfast buffet', 'good breakfast'), though some guests noted long waits at coffee machines and that the buffet is tailored to Asian tastes.
Overall Experience
1
Generally positive overall: many describe a 'fantastic stay', would stay again, highlighting staff, location, rooms and pool; however service and some amenity/value issues temper the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-31 00:21

Property Description

Experience the perfect blend of luxury and comfort at Fifth Avenue Hotel, where sophistication meets relaxation in the heart of George Town.

Luxurious Accommodations
Indulge in our elegantly designed rooms featuring air conditioning, city views, and a private bathroom. Some rooms offer kitchenettes equipped with modern amenities like a fridge and microwave, ensuring that your stay is both comfortable and convenient.

On-Site Dining and Refreshments
Start your day right with our delectable buffet and à la carte breakfast options. Unwind at our bar or savor a meal at the on-site restaurant, where culinary delights await to tantalize your taste buds.

Relaxing Amenities
Take a dip in our outdoor swimming pool or unwind on the terrace. With a 24-hour front desk, free WiFi, and business center access, our dedicated staff ensures every aspect of your stay is flawless.

Don’t miss out—book your stay at Fifth Avenue Hotel today and enjoy an unforgettable getaway!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
J
jefelipe • solo_traveller • br
10
2026-09-19 • via Nuitee
R
Roshney • solo_traveller • sg
10
Highly recommended!
Pros:

*Gorgeous hotel! Rooms are spacious, view is great, bed is comfy, huge bathrooms with walkin closet.
*Breakfast was good, lots of variety, really nice space.
*Location was great, walking distance to the Penang hotspots.

2026-09-19 • via Nuitee
M
Marion • solo_traveller • de
10
Pros:

Ein sehr modernes Hotel, zentral gelegen. Wunderschöne und gut durchdachte Einrichtung, wir waren begeistert. Toller Pool auf dem Dach, sogar mit einer kleinen Raucherecke.

Cons:

Nichts

2026-09-19 • via Nuitee
H
Helen • couple • au
10
2026-09-19 • via Nuitee
J
Jagan Nath Singh • extended_group • my
10
Great stay!
Pros:

The space of the room, cleanlines and the friendly staff

Cons:

The fact that I didnt stay longer

2026-09-19 • via Nuitee
D
Datin Masithoh • couple • my
9
2026-09-19 • via Nuitee
謝雲妃 • family_with_children • tw
9
2026-09-19 • via Nuitee
S
Sofia • couple • it
10
2026-09-18 • via Nuitee
A
Akmal • couple • my
10
Really enjoyed our stay at Fifth Avenue! The birthday & anniversary decorations were such a lovely surprise and I re
Pros:

All

Cons:

None

2026-09-18 • via Nuitee
E
Ebipeju • couple • gb
10
Amazing experience and enjoyable moments
Pros:

Everything from the decorations to the welcoming atmosphere and amazing facilities

Cons:

Nothing

2026-09-18 • via Nuitee
M
Maurizio • solo_traveller • sg
1
2026-09-17 • via Nuitee
L
Ludovic C. • extended_group • fr
9
Hôtel confortable avec un bon standing au cœur de George Town
Pros:

Situation géographique, beaucoup de choix au pdj, belle piscine avec vue sur la ville, accueil du personnel et confort des chambres

Cons:

rien

2026-09-17 • via Nuitee
D
Diane • couple • nz
10
We absolutely loved our stay at 5th Avenue
Pros:

The Hotel was perfectly located
The premises were beautiful, loved the rooftop pool area
Good value Breakfast to start the day
Friendly attentive and professional staff

Cons:

We had absolutely no complaints whatsoever, in fact quite the reverse, we were thoroughly impressed with the whole premises, the service and the staff.

2026-09-17 • via Nuitee
R
Rebecca • solo_traveller • de
10
Pros:

Ich war rundum zufrieden mit meinem Aufenthalt. Vom herzlichen Willkommen bis zur Verabschiedung habe ich mich hier wirklich sehr wohlgefühlt. Das gesamte Team war unglaublich freundlich.

Mein Zimmer war sehr geräumig und sauber. Das Bett war super bequem und die Klimaanlage ist nicht wie in andern Hotels direkt aufs Bett gerichtet. Besonders praktisch fand ich auch das gefilterte Trinkwasser direkt im Zimmer, gerade bei dem warmen Klima eine tolle Sache.

Cons:

Eigentlich gibt es kaum etwas zu verbessern. Mein einziger Vorschlag wäre, das Frühstück bereits um 6:30 Uhr statt um 7:00 Uhr beginnen zu lassen. Gerade wenn man früh weiterreisen oder einen Ausflug machen möchte, ist 7:00 Uhr etwas spät.

2026-09-17 • via Nuitee
H
hymanying • family_with_children • cn
10
2026-09-17 • via Nuitee
S
Stephan Lee • solo_traveller • nz
10
Couple Vacation
Pros:

Absolutely love it. So far the best and finest 5* hotel i had stay in Penang this year. Spacious room and it actually come with private pantry in the room. Very clean and tidy. Definitely will be one of my regular hotel to stay for now.

Cons:

But, there is nothing I didn't like. 😀

2026-09-17 • via Nuitee
M
Mary • couple • nz
10
Very impressed with the friendliness welcome and efficiency of the staff
Pros:

Great - amazing choices

2026-09-17 • via Nuitee
R
Ruben • couple • es
9
2026-09-17 • via Nuitee
S
Sarah • couple • sa
10
2026-09-16 • via Nuitee
H
Hans Michiel • solo_traveller • nl
8
Pros:

Erg mooie en fijne kamers. Fijn ontbijt.

Cons:

Wel erg druk bij het ontbijt

2026-09-16 • via Nuitee