Neptuna Kata Beach

Hotels
Neptuna Hotel, 151 Thaina Road, Kata Beach, Karon, Mueang Phuket District, Phuket 83100 , Karon , th

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Facilities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Lift / Elevator
Safety deposit box
Non-smoking throughout
Evening entertainment
Coffee Shop on site
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly/helpful staff
Excellent location near the beach
Rooftop views and pool area
Good breakfast options reported
Fast WiFi for long stays (reported by one guest)
Cons:
Severe cleanliness problems (urine/rotten smells, mold, dirty rooms)
Loud/noisy at night and road noise
Old, dated rooms and very worn mattresses
Poor ventilation/no windows in some rooms; limited water and fire-safety concerns
Inconsistent deposit/checkout handling reported

Categories

Cleanliness
1
Strongly negative across many reviews: repeated reports of urine/rotten-egg smells, unclean toilets, mold, rust, dirty rooms and lack of basic cleaning/maintenance.
Service
1
Generally praised: multiple guests mention very friendly, helpful staff and owners; several notes that staff were attentive and polite during stays.
Location
1
Consistently positive: many guests highlight excellent proximity to the beach, shops and central points; described as ideal for beach access and walking.
Room Quality
1
Negative: rooms described as very dated, hard/old mattresses, no windows in some rooms, occasional sewage smell and overall worn condition.
Amenities
1
Mixed to negative: positives include rooftop, pool and café; negatives include poor fire safety, no safe in rooms, limited bottled water and occasional water supply issues.
Value for Money
1
Slightly positive: several guests call the hotel cheap and acceptable for short stays; perceived as budget-friendly despite shortcomings.
Food and Beverage
1
Mildly positive: breakfast was praised in at least one review and there is an on-site café; no major widespread complaints about food.
Overall Experience
1
Overall mixed-to-negative: good staff and location offset by significant cleanliness, noise and room-quality issues leading some guests to recommend only short stays or to avoid longer stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-07 06:53

Property Description

Escape to paradise at Neptuna Kata Beach, where tropical bliss meets modern comfort just moments from the serene sands of Kata Beach!

Prime Location
Nestled a mere 4-minute stroll from Kata Beach, our hotel delivers easy access to sun-soaked shores, delicious local cuisine, and vibrant nightlife—all while providing a relaxing retreat.

Comfortable Accommodations
Each of our stylish, air-conditioned rooms is equipped with essential amenities including a flat-screen TV, refrigerator, and private bathroom, ensuring you experience a cozy stay that feels like home.

Exceptional Service
With a 24-hour front desk and family-friendly atmosphere, our dedicated staff is ready to assist you with every need, from arranging transportation to recommending nearby attractions.

Don't miss out on your chance to enjoy this hidden gem—book your stay today at Neptuna Kata Beach!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
M
maxime • couple • fr
7
Pros:

Emplacement , personnel et les chambres sont biens

Cons:

Notre évacuation de douche ne fonctionnait pas , ce qui rendais les douches de plus de 2 min étaient impossibles

2026-04-30 • via Nuitee
K
Keith • couple • au
6
Pros:

Very good location

Cons:

Small unexciting room

2026-04-16 • via Nuitee
L
Laura • couple • gb
6
2026-04-10 • via Nuitee
C
Courtney • extended_group • gb
9
Beautiful
Pros:

I loved the service

Cons:

I liked everything

2026-04-05 • via Nuitee
J
JINWEN • couple • cn
10
Great stay at Neptuna Kata Beach Hotel! The room was clean and comfortable, the location near Kata Beach is perfect, and
2026-04-02 • via Nuitee
B
Bryan • solo_traveller • us
10
Great
Pros:

Good people

Cons:

Nothing

2026-04-02 • via Nuitee
B
Bowen • solo_traveller • us
10
Pros:

Great staff, super helpful! The perfect location if you want to walk to the beach everyday. Fast wifi, I was here for a month and had no issue. When I return to Phuket I will be staying here

2026-03-30 • via Nuitee
N
Natalie • couple • at
2
Einfach schlimm!!!
Pros:

Gar nichts, es war einfach furchtbar und hat extrem nach Urin gerochen, wir sind nach einer Nacht abgereist

Cons:

Keine Fenster, Toilette war nicht gereinigt und extremer Urin Geruch im ganzen Zimmer

2026-03-25 • via Nuitee
E
Ekaterina • solo_traveller • se
8
2026-03-21 • via Nuitee
N
Nut • couple • th
10
2026-03-20 • via Nuitee
N
Nicolaas Antonius Maria • solo_traveller • nl
10
2026-03-16 • via Nuitee
J
Julia • extended_group • me
6
Pros:

The hotel is located near several beaches, the rooftop has nice views and there's a cafe on the ground floor. We didn't use it but it looks really friendly.

Cons:

We spent three nights there, and it was quiet loud since the hotel is mostly for one-night stand, as we later realized. Cleanness also could be improved a bit.

2026-03-15 • via Nuitee
A
Anastasiia • couple • es
10
Отель очень старенький , но очень милый. Персонал бесконечно дружелюбный, очень внимательный к любым просьбам. Всё хорош
Pros:

People who work for the hotel. The best 🫶🏻

2026-03-13 • via Nuitee
L
Lars • couple • be
1
Cons:

Fire safety was pretty poor

2026-03-10 • via Nuitee
P
Potekhina • solo_traveller • ru
8
2026-03-09 • via Nuitee
T
Tore • couple • no
4
Helt greit, med unntak av støy og mangel på safe. Hyggelige folk på jobb.
Pros:

Beliggenheten

Cons:

Voldsom støy,vanskelig å få sove. Ikke safe på rommet.

2026-03-09 • via Nuitee
P
patricia • family_with_children • fr
10
Pros:

L emplacement,le personnel, il n' y avait pas de télé pourtant prévu, les clients bruyant car sur la terrasse ou était nos chambres il y avait un billard et ping pong, du bruit jusqu'à 3h du matin

Cons:

Le bruit de la clientèle au

2026-03-03 • via Nuitee
M
Mahoney • couple • gb
10
2026-02-26 • via Nuitee
N
Ni • solo_traveller • ru
9
2026-02-26 • via Nuitee
A
ann • solo_traveller • ie
6
Pros:

The staff (most of ) were very polite and friendly.
Breakfast was great ..great choices to suit everyone.
The pool area was very nice.

Cons:

When we checked in the receptionist took a deposit of 200e on our card but told us we would not get back for a month.She was quite rude about it.That was not our experience in other hotels as we got the money back as soon as we checked out....in the Sawasdee hotel next to kata resort.I dont understand how bank policy could be so different in 2 hotels.

There was always a rotten egg smell in the room
Which was awful.The lighting in the room was very poor.

We only got two 500ml bottles of water daily.Everywhere else we got two litres.

2026-02-12 • via Nuitee