The Mint Resort Isla Mujeres

Hotels
Avenida Francisco I. Madero , Isla Mujeres , mx

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Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
See all facilities

Review Highlights

Pros:
Excellent location close to Playa Norte and restaurants
Friendly/helpful staff (several mentions)
Beautiful property, good views and spacious rooms
Pool and on-site bar
Cons:
Uncomfortable/noisy beds and mattress issues
Lack of effective curtains causing early-morning light
Insufficient lounge chairs and some missing in-room amenities
Poor breakfast/coffee and limited restaurant menu
Inconsistent housekeeping (towels/sheets complaints)

Categories

Cleanliness
1
Mixed: several reviewers called the property very clean, but others reported issues (sheets that felt unclean, repeated requests for towels), indicating inconsistent housekeeping.
Service
1
Generally positive: staff repeatedly described as amable/gentil/excellent and specific praise for service and named staff (Abi), though some front-of-house (breakfast staff) were reported as rude.
Location
1
Strongly positive: multiple comments praise the amazing location, close proximity to Playa Norte/centro, sea views and easy access to restaurants and the beach.
Room Quality
1
Negative: frequent complaints about mattresses and noisy beds, humidity, lack of effective curtains (early-morning light), wrong room assignment with pointless balcony and noise from adjacent machinery.
Amenities
1
Mixed to negative: positives include pool and bar, but guests noted too few lounge chairs, limited pool sun area, missing in-room items (hooks, luggage rack, sugar/spoon) and issues with TV casting to other rooms.
Value for Money
1
Somewhat negative: several guests felt breakfast/coffee were poor value and one reviewer explicitly said they wouldn't bother with included breakfast; room quality issues also reduce perceived value.
Food and Beverage
1
Negative: restaurant menu described as limited, chef sometimes late, and coffee criticized as awful by multiple guests.
Overall Experience
1
Overall mixed but leaning positive: many guests called the hotel beautiful and said they'd return or consider staying again, despite notable negatives with rooms/amenities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-24 22:10

Property Description

Discover paradise at The Mint Resort Isla Mujeres, where stunning views and unmatched comfort await you.

Relax by the Pool: Soak up the sun at our beautiful outdoor swimming pool, offering a perfect oasis for a refreshing dip or lounging with a cocktail in hand.

Dine in Style: Savor delightful flavors at our onsite restaurant and bar, where you can enjoy delicious American breakfast options and evening specialties, all in a welcoming atmosphere.

Comfort at Your Fingertips: Each room is thoughtfully equipped with a flat-screen TV, safety deposit box, and a private bathroom, ensuring a pleasant and secure stay. Some rooms even offer breathtaking city views for that extra touch of luxury.

Book your dream getaway at The Mint Resort Isla Mujeres today!

Important information:

Guests under the age of 18 can only check in with a parent or official guardian.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:30 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
P
Paolo • extended_group • it
8
2026-05-30 • via Nuitee
P
pineault • solo_traveller • ca
9
Pros:

Thank to all the employee espacially Abigail who was really kind!

2026-05-27 • via Nuitee
S
Stefan • family_with_children • gb
8
Huge rooms, good location, but lacks a little warmth
Pros:

The rooms are clean, and huge, with a balcony overlooking the sea. The location is great too, it's only a small island but this feels close to all the action yet still slightly withdrawn from the craziness. The pool is great, too.

Cons:

The staff can be a little standoffish, but still helpful.

2026-05-26 • via Nuitee
D
Daniel • solo_traveller • ar
8
2026-05-26 • via Nuitee
D
daniel • couple • ar
9
Pros:

La ubicación y la amplitud de la habitación

Cons:

Coincido con otros comentarios con respecto a las cortinas, entra demasiado la luz al amanecer, hace falta un black out

2026-05-25 • via Nuitee
A
Ana Leticia • couple • us
4
We switched hotels because it said it was a five star hotel but is more like a two or three star hotel at the most.
Pros:

Staff was nice but nothing else. This is not a five star hotel 😠

Cons:

Too basic and old, on the beach side where you can’t swim. 😠

2026-05-25 • via Nuitee
V
VALLESE • couple • it
10
2026-05-24 • via Nuitee
J
Jessica • couple • fr
9
Superbe adresse à Isla Mujeres
Pros:

Hôtel très bien situé. La chambre était magnifique, très grande. La piscine est un gros plus.
Personnel sympathique

Cons:

Manque des rideaux plus occultants

2026-05-23 • via Nuitee
V
Valerie • couple • ch
9
2026-05-19 • via Nuitee
R
Raul • solo_traveller • us
10
Good location, great value
Pros:

Location

Cons:

Pool

2026-05-19 • via Nuitee
K
karin • solo_traveller • ch
7
Malgré les problèmes d’ordre technique, les chambres sont spacieuses et agréables
Pros:

L’amabilité du personnel et particulièrement l’engagement exemplaire de la gérante Abigail qui a tout mis en œuvre pour rendre mon séjour agréable malgré un bruit récurrent de conduite ( air conditionné) qui m’empêchait de me reposer…j’ai dû changer de chambre deux fois .. dans la première le wifi ne fonctionnait pas ..). Elle a fait preuve de grand professionnalisme et de bienveillance! Elle est juste top 👍🏻

Cons:

Problèmes techniques de bruit et wifi défaillant au 1er étage

2026-05-18 • via Nuitee
N
Noa • solo_traveller • il
10
2026-05-17 • via Nuitee
M
marc • couple • us
10
Amazing, clean, great staff. On the beach
Pros:

Everything

2026-05-17 • via Nuitee
M
Michael plus • solo_traveller • nl
7
Pros:

Ruime kamer, ruim twee keer zo groot als Booking aangeeft, goede locatie, vriendelijk personeel, goede prijs voor een 5 sterren hotel.

Cons:

Het is een 'net niet' hotel als je 5 sterren verwacht. Voelde een beetje alsof het broodnodige gedaan is om een 5 sterren classificatie te krijgen maar het voelt niet zo aan. Ik weet niet wat de vereisten zijn.

Kamer was zeker ruim, maar er staat ook helemaal niks in je kamer dat het een beetje sfeer geeft.
Een zwembad dat niet schoon lijkt. 1 handdoek per persoon (ook niet super schoon op het oog,, slechte wifi en het restaurant is ook niet echt uitnodigend.

En tl lampen maken het niet al te sfeervol. Een opfrisbeurt zal veel goed kunnen doen.

2026-05-16 • via Nuitee
R
Robert • extended_group • us
8
Adequate stay for a couple nights in a good nice location
Pros:

Location was nice. Room and area were clean. Beds were comfortable. Rooms large with nice balcony with ocean view Pool was nice

Cons:

Wi-fi was poor. Hot water in room was not consistent Coffee pot not working

2026-05-16 • via Nuitee
H
Hazel • solo_traveller • ca
10
Pros:

The staff were very friendly. The room was amazing. We had an ocean view and it did not disappoint. There was a pool as well which was a surprise for us.

Cons:

If I'd complain about anything it might be that one of the room towels didn't look as white as I think it should.

2026-05-16 • via Nuitee
D
Donatella • extended_group • si
9
2026-05-15 • via Nuitee
K
Kelly • couple • ie
1
Very outdated hotel that tricks you with the photos on booking.com would not recommend
Pros:

Location was good

Cons:

Very poor facilities. WiFi no existent in the room and the tv depended on the WiFi to work.
Elevator was broken!

2026-05-15 • via Nuitee
M
Markus • couple • de
8
Pros:

The hotel is in a good location and the sea view was great. The rooms were very clean.

Cons:

The WiFi was incredible slow and basically not usable. The elevator was broken for the entire stay. The cleaning lady stole money from our room.

2026-05-14 • via Nuitee
C
Claudiamr07 • solo_traveller • mx
9
Pros:

La ubicación y el servicio

2026-05-13 • via Nuitee