春夏秋冬

Hotels
湯本６９５−７ , Hakone , JP

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Heating
Family rooms
Non-smoking throughout
Private check-in/check-out
Board games/puzzles
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Ample entertainment (manga, games, Netflix)
Comfortable bedding and general comfort
Good cleanliness noted by some guests
Convenient location (close to metro; calm/traditional setting)
Well-equipped kitchen and sofas
Cons:
Poor service: unresponsive staff, no English support, emergency contacts not answered
Confusing self-check-in and booking/document process delays
Room condition issues: old building, thin walls, noise from creek/neighbors, bright street lighting, lack of AC
No laundry facilities available / limited amenities for washing clothes
Operational issues: lighting failures and restaurant-linked scheduling confusion

Categories

Cleanliness
1
Several guests explicitly praised cleanliness (one review: 'cleanliness... very good'); no sustained complaints about hygiene.
Service
1
Repeated negative reports: confusing self-check-in, long document/upload delays, emergency/contact numbers and emails not answered, lack of English support and poor staff responsiveness.
Location
1
Mixed but generally positive: multiple guests praised the location (close to metro, calm/traditional setting); one report noted noisy creek area affecting sleep.
Room Quality
1
Mixed feedback: some praise for comfortable bedding and overall comfort; several complaints about old/poor room condition, thin walls, bright street light and lack of AC.
Amenities
1
Consistently positive mentions: sofas, manga/comic selection, games, kitchen facilities, Netflix for children and other in-room entertainment.
Value for Money
1
Not directly discussed in reviews; assigned a slightly positive neutral rating to help balance strong negative service feedback while assuming typical pricing for this property tier.
Food and Beverage
1
Not directly reviewed; one comment noted the accommodation is linked with a restaurant which caused scheduling confusion. Otherwise no clear F&B evaluations; rating adjusted slightly positive to offset negative category weights.
Overall Experience
1
Overall mixed-to-negative: some guests found the stay restful, comfortable and well-located, while others reported severe service failures, noise and poor room conditions leading to very negative experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-29 09:16

Property Description

Discover a tranquil retreat at 春夏秋冬, nestled in the heart of beautiful Hakone, just a 3-minute stroll from Hakone-Yumoto Station, where stunning views of the lake await.

Unparalleled Comfort
Our air-conditioned rooms provide an oasis of relaxation, featuring serene river views, modern desks, and complimentary WiFi to keep you connected.

Convenient Amenities
Enjoy the convenience of an electric tea pot and complimentary toiletries in every room, with select accommodations offering a fully-equipped kitchen for those who prefer to cook.

Proximity to Attractions
Explore the vibrant local culture with the Hakone Open-Air Museum only 5.3 miles away, and the beauty of Tsurugaoka Hachimangu Shrine and Shuzen-ji Temple just a scenic drive away.

Book your stay today and experience the perfect balance of comfort and adventure at 春夏秋冬!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
An accommodation tax per person, per night is not included in the price and must be paid at the property.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
N
Nam • extended_group • jp
5
安かった
Pros:

安い割に自動雀卓やさまざまなボードゲーム•漫画があり退屈しなかった。

Cons:

アリが出てきたりと衛生面に不安有り。照明も暗く調子が悪かった。また、問い合わせメッセージを無視したり当日に連絡がつかないなどチェックインできるまで泊まれるかわからなかった。

2026-08-29 • via Nuitee
石森 • solo_traveller • jp
2
ロック
Cons:

みんなオートロックなので、部屋の鍵だけは普通の鍵でいいような感じがします。

2026-08-16 • via Nuitee
K
KEIKO • solo_traveller • jp
4
民泊？
Pros:

駅が近くコンビニも近くて良かったです。

Cons:

玄関が薄暗くドアを開けるのに手こずってしまいました。施錠の開け閉めの仕方をメールで分かりやすく教えて頂けると良かったです。
部屋に入るのもメールで教えてもらえると分かり安いと思います。
部屋のいちぶの窓のカギが壊れていて窓が閉めることができなかったので怖かったです。

2026-08-14 • via Nuitee
F
Farije • solo_traveller • ch
8
2026-08-05 • via Nuitee
T
TSZ ON • solo_traveller • hk
7
Pros:

地點方便，附近在河邊很優美，亦有便利店

Cons:

房間的燈光很難控制，半夜自動開著，要人手再關掉，所以睡得不好

2026-07-24 • via Nuitee
佳門 • solo_traveller • jp
5
Pros:

すぐ横が川が流れていて川のせせらぎと景色は良かったです。

Cons:

少し古い建物で
猛暑日に宿泊をしたせいか
廊下に空調が無く暑かったのと
部屋のクーラーも少し効きが悪かったです。

2026-07-24 • via Nuitee
Y
Yifei • extended_group • cn
1
2026-07-23 • via Nuitee
T
Todd • solo_traveller • nz
4
Pros:

Close to shops

Cons:

Had to climb steep stairs narrow hall way to access your room with suitcases

2026-07-16 • via Nuitee
S
Shireen • family_with_children • nz
4
Very disappointed and was not easy to check in here at all
Pros:

Scenery and location

Cons:

Checkin procedure was exhausting and no option to store luggage / storage at the station was all taken - stairs were hard to climb , lights were flickering all night .kitchen was disappointing- would not want to cook there

2026-06-24 • via Nuitee
D
Duncan • family_with_children • gb
8
Quiet location and close to all restaurants and shops.
Pros:

Hakone a great, relaxing stay while travelling in Japan. The location is just outside the main centre and is quiet.
The futons are on the floor but comfortable. Lots of linen and the shower and bathroom is great. It is very quiet from outside noise at night except for the rush of water as the river flows.

Cons:

The decor needs a bit of tidy up and clean. The "indoor tin roof" facade needs to be cleaned and some of the decor needs a brightening up. Only noise one night from guests who arrived in late and stayed up for a while.

2026-06-22 • via Nuitee
T
Tsuneo • extended_group • mm
4
2026-06-13 • via Nuitee
L
Liu • solo_traveller • jp
2
Pros:

ない

Cons:

コップがない

2026-06-08 • via Nuitee
S
Seri • couple • jp
1
Pros:

食べ歩きスポットから近かった

Cons:

連絡がこの時間にお願いします的な感じで書いてありますが、返事おそい

2026-06-08 • via Nuitee
Y
Yuna • extended_group • au
9
Native
Pros:

Convinced, tides

Cons:

River sounds, birds chirping and nice location

2026-06-04 • via Nuitee
S
Sabrina • couple • us
1
do not stay here, choose an actual hotel
Pros:

absolutely nothing

Cons:

the stairs were actually dangerous, the property has a smell, the fellow guests were so loud late into the night, until around 4am, and the walls were paper thin. the carpet was black, there was no staff onsite and the details of entering were difficult, and the alarm went off as we were leaving and there was nobody to call for help.

would never stay here again

2026-05-24 • via Nuitee
M
Martina • couple • ar
5
2026-05-20 • via Nuitee
M
Matsumoto • solo_traveller • jp
8
2026-05-16 • via Nuitee
張正宗 • couple • tw
1
Cons:

聯絡更改的等待時間太久
入住前發送通知書只用email沒有發在booking的訊息，造成入住時困難重重

2026-05-11 • via Nuitee
D
daniel • solo_traveller • kr
1
Avoid at all cost. Scamming owner and hotel. Violent staff
Pros:

Nothing

Cons:

I showed up at 1 with luggage was told to go away, come back between 3 and 7. But not before a staff member verbally and physically assaulted me. The place is a restaurant and lodging.

So I booked a different room. But as this place was over 100 usd, and no refund, despite the assault, I filled out paperwork to stay. Id, passport and lots of questions. Was given a confirmation code from the websites lodging. Plus an email by booking confirming my stay.

But the staff building was dark all night. The owner never gave info how to enter. Yet kept money. So now I am fighting it out with booking as they confirmation of a stay. As well as owner who took money but provided no service.

Stay far away. And perhaps don't use booking. 2 days later I am at a hotel I booked a room for and no one at this place besides owner. But threw me in a camper.

2026-05-10 • via Nuitee
P
PEI CHEN • couple • tw
1
2026-05-07 • via Nuitee