Cicerón 612 Polanco

Hotels
Cicerón 612 , Mexico City , mx

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Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Terrace
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
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Review Highlights

Pros:
Excellent Polanco location
Helpful reception/door staff (specific praise for 'Ivone' and door guards)
Apartment-style rooms with kitchen and coffee maker
Laundry service available
Secure / comfortable neighborhood
Some guests described the stay as 'home' or 'sensational'
Cons:
Cleanliness issues on arrival (floors dirty)
Promised breakfast often missing or inadequate
Staff unresponsive or did not resolve complaints for some guests
Noise and poor soundproofing between units
Some rooms lack natural light
Guests denied access / locked out (one left outside for 2+ hours)
Lack of basic supplies at check-in (soap)
Refunds/compensation requests not handled promptly

Categories

Cleanliness
1
Multiple guests reported arriving to dirty floors (one swept the floors themself), and housekeeping did not fully resolve the issue — clear negative cleanliness experiences.
Service
1
Mixed reports: several guests said staff were unresponsive or did not resolve issues, but specific staff (receptionist Ivone, door guards, some cleaning staff) were praised for being helpful.
Location
1
Consistently praised as an excellent Polanco location, close to shopping, museums, supermarkets and transport — one of the strongest positives across reviews.
Room Quality
1
Room-level issues reported: poor soundproofing and thin doors, some rooms lacking natural light; apartment-style layout and in-room kitchen were positives but did not fully offset noise/light problems.
Amenities
1
Laundry and in-room kitchen/coffee maker were useful, but promised breakfast and basic supplies (soap) were often missing or inadequate, reducing the amenity score.
Value for Money
1
Several guests selected the property because it included breakfast but did not receive it and struggled to get refunds — this reduced perceived value significantly.
Food and Beverage
1
Repeated complaints about the 'breakfast included' offering being minimal or absent (coffee/old cereal only) though one guest enjoyed a terrace setup; overall negative sentiment.
Overall Experience
1
Mixed overall: many guests love the location and several staff members (some called it 'home' or 'sensational'), but cleanliness, breakfast and some service failures left others with poor stays — net sentiment here leans positive due to strong location and repeat-stay comments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-12 09:28

Property Description

Experience the best of Mexico City at Cicerón 612 Polanco, where comfort meets convenience in a prime location.

Exceptional Accommodations
Unwind in our meticulously designed condo units featuring air conditioning, spacious seating areas, and flat-screen TVs with streaming services, ensuring every stay is cozy and relaxing.

Top-Notch Amenities
Enjoy our 24-hour front desk service, free Wi-Fi, and private parking. Start your day with a delightful continental breakfast and grab a quick snack from our on-site snack bar for a truly convenient experience.

Explore the Locale
Just a short stroll from iconic attractions like the Soumaya Museum and a quick drive from Benito Juarez International Airport, our location makes exploring Mexico City a breeze.

Don’t miss out on an unforgettable stay—book your escape at Cicerón 612 Polanco today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
E
Enmanuel • solo_traveller • sv
10
Muy buena locacion
Pros:

La ubicacion

Cons:

Dijeron que darian desayuno, y no ofrecieron NI cafe

2026-06-06 • via Nuitee
A
Annery Massiel • family_with_children • es
7
MUY BIEN, BUENA UBICACIÓN
Pros:

BUENA UBICACIÓN, INSTALACIONES CORRECT!

Cons:

QUE EN LA RESERVA DECIA QUE INCLUIA DESAYUNO, EN REALIDAD ERA UN COFFE BREAK SUPER BASICO, ESO NO ERA UN COFFE BREAK

2026-06-01 • via Nuitee
J
Jaime • couple • us
1
Didn't spend the night, pet fees are insane!
Cons:

The hotel calls itself "pet friendly" but never posts anywhere online the additional charge that you have to pay for each pet. Usually in Mexico City the pet fee is anywhere between USD$20-45 pet pet. This hotel wanted to charge us USD$120 per pet. More than expensive than the room nightly rate. We reserve somewhere else and lost the money we paid for the night. It was cheaper to do that instead of paying the equivalent of 2 extra nights to stay with our minitiature dogs.

2026-05-31 • via Nuitee
C
CATARINA • solo_traveller • pt
8
2026-05-29 • via Nuitee
J
Jose • couple • mx
10
muy buena!
Pros:

la ubicación es excelente

2026-05-25 • via Nuitee
M
Marco Tommasi • solo_traveller • it
5
Pros:

Posizione

Cons:

Colazione molto scadente.
Forte odore di fogna in camera.
Materasso durissimo
Rumori (forse di pompe) in continuo H24

2026-05-17 • via Nuitee
J
Juan Pablo • solo_traveller • pa
10
2026-05-13 • via Nuitee
Y
YURI LUCIA • solo_traveller • cl
4
Cobro indebido, limpieza regular, ruidoso, se escuchan voces de otros departamentos
Pros:

Cierto que el departamento está en Polanco, en una sola residencial ,lejos de las cafeterías y restaurantes "cool"

Cons:

Al ingreso se me hizo firmar un larguísimo contrato de subarrendamiento, se realizó un cargo en mi tarjeta de crédito por US $177.- en resguardo por posibles daños ¡¡¡....!!!, monto que sería reintegrado en el check out , cosa que no ha ocurrido hasta hoy.

2026-05-06 • via Nuitee
J
Jill • solo_traveller • cz
7
2026-04-26 • via Nuitee
Z
Zhi • couple • mx
10
2026-04-26 • via Nuitee
A
Andrea • solo_traveller • cl
1
Pros:

El alojamiento está bien

Cons:

El personal no resuelve, promete pero no resuelve. Además decía que venía con desayuno incluido y no había tal desayuno. Insistí para que me reembolsen parte del dinero (porque pague con desayuno) y hasta el día de hoy no tengo respuesta.

2026-04-05 • via Nuitee
T
Thomas • couple • mx
8
2026-03-27 • via Nuitee
E
Emiliano • couple • mx
10
Perfect location
Pros:

Location & staff

Cons:

P

2026-03-15 • via Nuitee
B
Bruno • solo_traveller • py
6
Pros:

Location

Cons:

Cleanness and the room has no natural light

2026-03-14 • via Nuitee
P
Paulo • couple • mx
1
Pros:

Nada, me dejaron afuera mas de 2 horas y nunca me dieron acceso al alojamiento.

Cons:

Que me dejaran afuera mas de 2 horas y que jamás me dieron acceso.

2026-03-13 • via Nuitee
K
Kristina Marie • solo_traveller • us
6
Pros:

The location and apartment style of the rental

Cons:

It wasn’t clean when I first arrived and I ended up sweeping the floors myself with the broom and dustpan available in the laundry area. They even sent the housekeeper up to the room to clean the rug and it didn’t change the fact the floors were dirty.

2026-03-11 • via Nuitee
C
Clau • extended_group • cl
7
buen lugar bien ubicado, comodo, seguro, no tiene desayuno, es solo cafe
Cons:

el desayuno no es un desayuno real, y lo elegimos por que incluia desayuno

2026-03-10 • via Nuitee
M
MARIA JOSE • couple • co
8
Buen lugar , buena ubicación , mal administrado mal servicio.
Pros:

La ubicación muy buena

Cons:

Ofrecía desayuno motivo por el que lo seleccionamos y no había nada.
Un cereal que se veía muy viejo y había que n donde servirlo, solicité café pues tampoco había , a las 9 am dijo la niña de recepción que las empleadas no habían podido llegar por demora en el metro😂 después nos dijeron que ya estaba listo el desayuno y la verdad daba pena.
tampoco tuvimos jabón nos tocó solicitar y ya lo compraron y nos lo llevaron

2026-03-06 • via Nuitee
M
Marieluise • solo_traveller • de
10
2026-03-06 • via Nuitee
R
Ronald • solo_traveller • es
8
I would probably come back.
Pros:

Breakfast was a little disappointing. Room had coffee maker and stove so it was fine as I made my own coffee and breakfast. I appreciated the laundry service I had twice. Cleaning staff were very nice to me. I stayed the full month of February.

Cons:

Rooms are not soundproof enough. Better and thicker unit doors would help this situation. All noice came through thin doors. Also construction was going on adjacent to me. Since I was staying a month I asked front desk for a room on the opposite side of the building. I never got a reply. Also front desk employee was quite unfriendly most of time. I thought a month stay deserved at least a reply. Door guards were both very nice to me.

2026-03-04 • via Nuitee