Kingston Hotel 11 - PWTC, KL

Hotels
50400, Jalan Tun Ismail , Kuala Lumpur , my

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Facilities

Non-smoking rooms
Air conditioning
Non-smoking throughout
Free wired internet
Internet access

Review Highlights

Pros:
Comfortable beds
Helpful/front desk staff (Malmi, Shira) and occasional free upgrades
Spacious rooms (good for families/weddings)
Convenient/central location (for some guests)
Perceived value for money by some guests
Some guests reported pleasant, restful stays
Cons:
Frequent water cuts / no water for shower/toilet
Unclean rooms and bathrooms; cockroaches reported
Noisy (traffic/highway, street) and thin/noisy windows
Poor or missing amenities (AC issues, no refrigerator, distant/dark parking)
Bad coffee / bland food; food smells in lifts
Leaking pipes, sewer smells in rooms, safety/parking concerns

Categories

Cleanliness
1
Multiple reviews report unclean rooms and bathrooms, cockroaches, leaking pipes, poor toilet hygiene and brown/dirty tap/shower water — strong negative sentiment on cleanliness.
Service
1
Several guests specifically praise staff (Ms. Malmi, Shira, courteous front desk, free upgrades and helpful reception) despite occasional reports of lazy staff — overall notably positive service feedback.
Location
1
Mixed feedback: some call the location perfect and convenient, good for events; others note noise from elevated road, unsafe/dark parking area and smell — slightly positive overall due to convenience mentions.
Room Quality
1
Beds and room space are frequently described as comfortable, big and good value, though several stays suffered from no water/poor shower/wet toilets which tempers the room quality score.
Amenities
1
Frequent complaints about essential amenities: repeated water cuts, no/poor air conditioning, lack of refrigerator, leaking pipes, and distant/dark parking — negative sentiment on amenities.
Value for Money
1
Some guests explicitly note good room space and price (VFM) and appreciated complimentary upgrades; however issues with cleanliness and utilities reduce perceived value somewhat.
Food and Beverage
1
Several complaints about terrible coffee, bland food choices and food smells in lifts; a minority praise the food as very tasty — overall mildly negative.
Overall Experience
1
Overall impressions skew negative with multiple guests calling the stay a nightmare or saying they would not return due to water cuts, noise, cleanliness and safety concerns, though some stays were pleasant thanks to staff and comfortable beds.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-14 00:38

Property Description

Welcome to Kingston Hotel 11 - PWTC, KL, your ideal retreat in the vibrant heart of Kuala Lumpur!

Prime Location: Discover the best of the city with iconic attractions like Petronas Twin Towers, Suria KLCC, and Bank Negara Malaysia Museum all just a stone's throw away, making our hotel the perfect base for your adventures.

Comfort & Style: Our thoughtfully designed rooms feature modern amenities, including flat-screen TVs and air conditioning, ensuring a cozy stay. Enjoy the convenience of private bathrooms with bidets and hairdryers, plus selected rooms equipped with comfortable seating areas for relaxation.

Complimentary Connectivity: Stay connected with our complimentary WiFi throughout the hotel, allowing you to share your experiences and plan your enjoyable days ahead effortlessly.

Don’t miss your chance to explore Kuala Lumpur with ease – book your stay at Kingston Hotel 11 - PWTC, KL today!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
S
selvanathan • solo_traveller • my
5
just normal hotel with basic things
Pros:

location

Cons:

not very comfortable room

2026-06-12 • via Nuitee
W
Waran • couple • my
10
2026-06-05 • via Nuitee
R
Rosmonaliza • solo_traveller • my
6
Pros:

Non

Cons:

Hmmmm

2026-06-04 • via Nuitee
M
Mohd Rashidi bin Ali • solo_traveller • my
6
2026-05-30 • via Nuitee
A
adina • couple • my
6
Overall it was ok because its near to PWTC.
Pros:

Near to PWTC

Cons:

The air condition is not functioning well and the noise from the outside building can be heard clearly inside the room.

2026-05-30 • via Nuitee
N
Noraini • couple • my
10
2026-05-26 • via Nuitee
F
Fendi • solo_traveller • my
9
Pros:

Bilik luas selesa..

Cons:

Kedudukan aircond tidak sesuai,menghadap meja & dinding...tidak menghadap katil.no(222)

2026-05-23 • via Nuitee
S
Samarrudin01 • solo_traveller • my
8
Pros:

The lighting in the room is very soothing to the eyes, making it easy to fall asleep.

The bathroom facilities are sufficient and well provided.

An Android TV is available in the room.

Cons:

The sound of ambulances can be heard constantly, which is quite disturbing.

The area provided for performing prayers is too small and uncomfortable.

The air conditioner is positioned too far to the left, causing uneven air distribution.

2026-05-23 • via Nuitee
A
ainun • extended_group • my
8
2026-05-22 • via Nuitee
H
husni • family_with_children • my
6
2026-05-22 • via Nuitee
A
ainun • couple • my
8
2026-05-22 • via Nuitee
M
Mohd Najib • couple • my
10
2026-05-21 • via Nuitee
M
Mohd Najib • couple • my
10
2026-05-21 • via Nuitee
H
Hamisah • solo_traveller • my
8
2026-05-19 • via Nuitee
A
Anonymous90 • solo_traveller • my
7
Pros:

The room was big and cozy

Cons:

The parking space provided wasn't convenient.

2026-05-18 • via Nuitee
M
Muis • solo_traveller • my
6
2026-05-11 • via Nuitee
A
Ananthan • solo_traveller • my
10
2026-05-09 • via Nuitee
A
Ananthan • solo_traveller • my
10
2026-05-09 • via Nuitee
Y
Yahya • family_with_children • my
8
2026-05-02 • via Nuitee
Z
ZARENA ZAIMI • solo_traveller • my
4
Pros:

Sejujurnya
Staf ok mesra dan sgt membantu
Keadaan bilik bersih wlupun bilik sgt besar
Tempat tido katil bantal selesa
TAPI
Bilik Panas akibat dr bilik besar luas
Water heater boleh pakai cuma agak bising
Ada sesuatu yg patah kat water heater tu
So air jd slow
Bilik air ok2 ajelah bersihnya
Parking ada cuma jauh kit lah
Nak parking tepi2 hotel susah sbb tepi jalan utama
Ni kali pertama dan terakhir sy check in kat sini
Sorry. Harap ada penambahbaikan lepas review sy nie

2026-04-26 • via Nuitee