Jess Hotel & Spa Warsaw Old Town

Hotels
47/49/51 Krakowskie Przedmieście , Warsaw , pl

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Facilities

Health or beauty spa nearby
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Facilities for disabled guests
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Review Highlights

Pros:
Excellent central location
Helpful and friendly staff (several positive mentions)
Good/varied breakfast
Comfortable bed noted by some guests
Nice spa area for some reviewers
Cons:
Rooms not cleaned / towels and sheets not replaced
Poor soundproofing and noisy street-facing rooms
Small rooms and mismatches with advertised room photos
Broken/non-working elevator reported multiple times
Wifi problems and partial facility failures in spa/showers
Unpleasant sewer/drain smell reported
Limited labeling of food and only pork salami available

Categories

Cleanliness
1
Multiple reviews report rooms not cleaned and towels/sheets not replaced; other guests reported clean rooms and bathrooms, so overall slightly negative/mixed with notable hygiene complaints.
Service
1
Several guests praised helpful reception staff (named staff praised) and good assistance; a few reports of indifferent receptionists and customer-care lapses, but overall service leans positive.
Location
1
Location repeatedly described as excellent—in the heart of Warsaw/central, ideal for sightseeing—consistently a major positive across reviews.
Room Quality
1
Frequent complaints about small rooms, poor soundproofing, uncomfortable beds/ pillows, thin curtains causing early wake-ups, and mismatches with advertised room photos; overall room quality is a clear negative.
Amenities
1
Multiple mentions of broken/non-working elevators, wifi problems, partially functional spa showers, missing kitchen/bathroom items and general maintenance issues—amenities viewed negatively overall despite a decent spa area for some guests.
Value for Money
1
Several guests noted poor price-to-quality ratio and felt some facilities/rooms did not match cost; occasional good-value comments (e.g., reasonably priced massage) but overall slightly negative on value.
Food and Beverage
1
Breakfast is frequently praised as good, varied and spectacular by many guests, though some complained about limited meat options (only pork salami) and lack of labelling of food items.
Overall Experience
1
Mixed overall: many guests recommend the hotel for location, breakfast and helpful staff, while others had issues with cleanliness, noise and facilities. Net experience is mildly positive given strong location/service positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-01 01:50

Property Description

Experience the charm of Warsaw at Jess Hotel & Spa Warsaw Old Town, where comfort meets convenience in the heart of this vibrant city.

Culinary Delights
Start your day with a delicious buffet breakfast, and unwind at our on-site restaurant and bar, offering a selection of delectable dishes and refreshing drinks.

Relaxation and Wellness
Indulge in our luxurious sauna and hot tub, perfect for unwinding after a day of exploring. Our unique hammam and hot spring bath provide the ultimate relaxation experience for our guests.

Comfortable Accommodations
Our elegantly designed air-conditioned rooms feature top-notch amenities, including flat-screen TVs, refrigerators, and private bathrooms, ensuring a restful stay.

Don't miss the chance to explore popular attractions nearby. Book your stay today and discover the best of Warsaw at Jess Hotel & Spa!

Important information:

A deposit of PLN 500 is required upon check-in to the Apartments to cover any potential damages or breakages. The deposit can be paid by card or cash. It is fully refundable upon check-out, provided that no damages are found.

Renovation work is currently affecting the elevator. Please note that the elevator is temporarily out of service. Guests may need to use the stairs during their stay.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
S
Sofiia • extended_group • ua
9
2026-05-23 • via Nuitee
J
JING • solo_traveller • cn
10
Pros:

位置非常好，老城主路边上，去哪里都方便可以走到景点，出门就是去火车站的公交站。

2026-05-23 • via Nuitee
W
Wiktoria • couple • pl
5
Nie wracało się tam super przyjemnie, z plusów to lokalizacja
Pros:

Z plusów to na pewno lokalizacja

Cons:

Obsługa trochę jakby im się nie chciało. W pokoju widać było, że wnętrze raczej wymaga odnowienia. Ściany dość brudne, farba miejscami odpadała, firanki zabrudzone natomiast jeśli chodzi o kurz itd to okej.

2026-05-23 • via Nuitee
H
Hryhorii • solo_traveller • ua
1
Pros:

location to Old Center

Cons:

smell of asian cuisine, poor quality of the room and facilities, dirty place

2026-05-23 • via Nuitee
L
Laura Kuldkepp • solo_traveller • ee
8
2026-05-22 • via Nuitee
G
Galuppini • solo_traveller • it
10
Pros:

Colazione eccellente, posizione fantastica, personale gentile

Cons:

Mancava il bidet....ma all'estero è così purtroppo

2026-05-22 • via Nuitee
C
Christiane • couple • de
5
Es war gut von der Lage aber auf Grund von dem Geruch nicht nochmal
Pros:

Super Lage

Cons:

Es hat sehr gestunken im Eingangsbereich, Flur unf teilweise auch im Zimmer da sich neben an ein China-Restaurant befindet.

2026-05-21 • via Nuitee
D
Dziyana • solo_traveller • pl
7
2026-05-21 • via Nuitee
Лена • solo_traveller • ua
10
Pros:

Очень хорошее месторасположение. Персонал отзывчивый. В номере было чисто и уютно. Хочется приехать ещё. Возможность посетить спа бесплатно.

2026-05-21 • via Nuitee
A
Anna • extended_group • pl
8
Polecam!!
Pros:

Obiekt jest na Starówce bardzo dobrze zlokalizowany.
Smaczne sniadania.

2026-05-21 • via Nuitee
F
Francisca • couple • ar
10
Pros:

Well situated and very helpful staff.

2026-05-21 • via Nuitee
C
costas • solo_traveller • cy
8
2026-05-21 • via Nuitee
T
Traci • couple • us
8
Great staff, great massage and great location.
Pros:

Great location

Cons:

Coffee cups were not clean and shower light appeared
To be out

2026-05-21 • via Nuitee
A
Alessandro • solo_traveller • it
10
Pros:

Tutto

Cons:

Niente

2026-05-20 • via Nuitee
G
GERBAUDO • extended_group • it
5
Pros:

Foto non realistiche né delle camere né della colazione né della reception

Cons:

Foto non realistiche su Booking la realtà e completamente un’altra

2026-05-20 • via Nuitee
A
Anita • solo_traveller • pl
9
2026-05-20 • via Nuitee
J
Jachlewska • solo_traveller • pl
5
Nieadekwatna kwota do jakości.
Pros:

Bardzo dobra lokalizacja, miła obsługa. Czysto.

Cons:

Okno się nie zamykało, każdy podmuch wiatru je otwierał, tak samo drzwi. Widok z pokoju nieciekawy i słychać było nad ranem wywożenie śmieci.

2026-05-20 • via Nuitee
V
Vincenzo Prisco • extended_group • it
8
hotel con una posizione perfetta per visitare la città
Pros:

Posizione dell'hotel

Cons:

La posizione del letto nella camera

2026-05-20 • via Nuitee
K
KaWing • solo_traveller • se
10
2026-05-20 • via Nuitee
K
KAILI • solo_traveller • ee
9
2026-05-19 • via Nuitee