Jess Hotel & Spa Warsaw Old Town

Hotels
47/49/51 Krakowskie Przedmieście , Warsaw , pl

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Lift / Elevator
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Review Highlights

Pros:
Excellent central location
Helpful and friendly staff (several positive mentions)
Good/varied breakfast
Comfortable bed noted by some guests
Nice spa area for some reviewers
Cons:
Rooms not cleaned / towels and sheets not replaced
Poor soundproofing and noisy street-facing rooms
Small rooms and mismatches with advertised room photos
Broken/non-working elevator reported multiple times
Wifi problems and partial facility failures in spa/showers
Unpleasant sewer/drain smell reported
Limited labeling of food and only pork salami available

Categories

Cleanliness
1
Multiple reviews report rooms not cleaned and towels/sheets not replaced; other guests reported clean rooms and bathrooms, so overall slightly negative/mixed with notable hygiene complaints.
Service
1
Several guests praised helpful reception staff (named staff praised) and good assistance; a few reports of indifferent receptionists and customer-care lapses, but overall service leans positive.
Location
1
Location repeatedly described as excellent—in the heart of Warsaw/central, ideal for sightseeing—consistently a major positive across reviews.
Room Quality
1
Frequent complaints about small rooms, poor soundproofing, uncomfortable beds/ pillows, thin curtains causing early wake-ups, and mismatches with advertised room photos; overall room quality is a clear negative.
Amenities
1
Multiple mentions of broken/non-working elevators, wifi problems, partially functional spa showers, missing kitchen/bathroom items and general maintenance issues—amenities viewed negatively overall despite a decent spa area for some guests.
Value for Money
1
Several guests noted poor price-to-quality ratio and felt some facilities/rooms did not match cost; occasional good-value comments (e.g., reasonably priced massage) but overall slightly negative on value.
Food and Beverage
1
Breakfast is frequently praised as good, varied and spectacular by many guests, though some complained about limited meat options (only pork salami) and lack of labelling of food items.
Overall Experience
1
Mixed overall: many guests recommend the hotel for location, breakfast and helpful staff, while others had issues with cleanliness, noise and facilities. Net experience is mildly positive given strong location/service positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-01 01:50

Property Description

Experience the charm of Warsaw at Jess Hotel & Spa Warsaw Old Town, where comfort meets convenience in the heart of this vibrant city.

Culinary Delights
Start your day with a delicious buffet breakfast, and unwind at our on-site restaurant and bar, offering a selection of delectable dishes and refreshing drinks.

Relaxation and Wellness
Indulge in our luxurious sauna and hot tub, perfect for unwinding after a day of exploring. Our unique hammam and hot spring bath provide the ultimate relaxation experience for our guests.

Comfortable Accommodations
Our elegantly designed air-conditioned rooms feature top-notch amenities, including flat-screen TVs, refrigerators, and private bathrooms, ensuring a restful stay.

Don't miss the chance to explore popular attractions nearby. Book your stay today and discover the best of Warsaw at Jess Hotel & Spa!

Important information:

A deposit of PLN 500 is required upon check-in to the Apartments to cover any potential damages or breakages. The deposit can be paid by card or cash. It is fully refundable upon check-out, provided that no damages are found.

Renovation work is currently affecting the elevator. Please note that the elevator is temporarily out of service. Guests may need to use the stairs during their stay.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
H
hundt • solo_traveller • de
5
2026-07-25 • via Nuitee
V
Vladyslav • solo_traveller • pl
10
2026-07-25 • via Nuitee
A
ABT • solo_traveller • pl
1
Pros:

Jedzenie oraz lokalizacja,super

Cons:

Podwjście personelu do gości,zgłosiłam po 1 nocy że śpimy z mężem na połamanej sofie ,owszem wysłali kogoś do naprawy tylko że naprawa wyglądała tak że przyszedł gośc sczepił co mógł na trytytki ,tragedia,spalismy z meżem jeszcze kolejne 2 noce tak gdzie powiedziano nam że zmienią nam pokój,nigdy tak sie nie stało.Wielka porażka za takie duże pieniadze co biorą,czas í pora wymienić sofy 😪😪😪

2026-07-25 • via Nuitee
A
Anita • solo_traveller • at
9
2026-07-25 • via Nuitee
B
BARBARA • extended_group • pl
8
2026-07-24 • via Nuitee
A
Agnieszka • couple • pl
10
Świetny studentek jakości do ceny, sympatyczna obsługa i bardzo dobra lokalizacja.
Pros:

Przemiła obsługa, bardzo dobra lokalizacja, przytulny pokój wyposażony w żelazko, co bardzo się przydało :)

2026-07-24 • via Nuitee
K
Krzysztof • couple • pl
10
2026-07-24 • via Nuitee
K
Kordaszewska • extended_group • pl
8
2026-07-24 • via Nuitee
M
Mauro • extended_group • it
9
Ottimo albergo vicino al Castello
Pros:

La posizione è eccellente
La camera grande con il bagno molto ampio.
Nel prezzo erano compresi i servizi SPA che purtroppo non abbiamo provato per questioni di tempo

Cons:

Forte odore di cibo proveniente dal ristorante sottostante.
Scarso lo spazio intorno al letto (molto grande per la stanza).
Abbiamo avuto problemi con una finestra che sembrava avere uno dei cardini rotto.

2026-07-24 • via Nuitee
P
Piotr • couple • pl
8
Pros:

Wysoki sufit

2026-07-24 • via Nuitee
M
Martyna • extended_group • pl
7
Pros:

Pokój malutki, ale czysty. Personel hotelu pomocny.

Cons:

Lokalizacja fajna, bo na Śródmieściu, ale po 6 rano ogromny hałas gdy samochody czyszczące i śmieciarki przejeżdżały ulicą

2026-07-24 • via Nuitee
R
Robertas • family_with_children • lt
8
2026-07-23 • via Nuitee
M
Mar • solo_traveller • es
8
2026-07-23 • via Nuitee
P
Piotr • family_with_children • pl
10
2026-07-23 • via Nuitee
G
Grzegorz • family_with_children • pl
10
2026-07-23 • via Nuitee
I
Irena • solo_traveller • pl
10
2026-07-23 • via Nuitee
U
Urszula • solo_traveller • pl
5
2026-07-23 • via Nuitee
K
Kristina • family_with_children • lt
10
2026-07-22 • via Nuitee
R
Robert • solo_traveller • de
8
2026-07-22 • via Nuitee
J
Jan Mæland • couple • no
4
Sto at det var balkong og var bilder av stor balkong. Den såkalte balkongen var 10 cm
2026-07-22 • via Nuitee