Jess Hotel & Spa Warsaw Old Town

Hotels
47/49/51 Krakowskie Przedmieście , Warsaw , pl

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Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
Lift / Elevator
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Review Highlights

Pros:
Excellent central location
Helpful and friendly staff (several positive mentions)
Good/varied breakfast
Comfortable bed noted by some guests
Nice spa area for some reviewers
Cons:
Rooms not cleaned / towels and sheets not replaced
Poor soundproofing and noisy street-facing rooms
Small rooms and mismatches with advertised room photos
Broken/non-working elevator reported multiple times
Wifi problems and partial facility failures in spa/showers
Unpleasant sewer/drain smell reported
Limited labeling of food and only pork salami available

Categories

Cleanliness
1
Multiple reviews report rooms not cleaned and towels/sheets not replaced; other guests reported clean rooms and bathrooms, so overall slightly negative/mixed with notable hygiene complaints.
Service
1
Several guests praised helpful reception staff (named staff praised) and good assistance; a few reports of indifferent receptionists and customer-care lapses, but overall service leans positive.
Location
1
Location repeatedly described as excellent—in the heart of Warsaw/central, ideal for sightseeing—consistently a major positive across reviews.
Room Quality
1
Frequent complaints about small rooms, poor soundproofing, uncomfortable beds/ pillows, thin curtains causing early wake-ups, and mismatches with advertised room photos; overall room quality is a clear negative.
Amenities
1
Multiple mentions of broken/non-working elevators, wifi problems, partially functional spa showers, missing kitchen/bathroom items and general maintenance issues—amenities viewed negatively overall despite a decent spa area for some guests.
Value for Money
1
Several guests noted poor price-to-quality ratio and felt some facilities/rooms did not match cost; occasional good-value comments (e.g., reasonably priced massage) but overall slightly negative on value.
Food and Beverage
1
Breakfast is frequently praised as good, varied and spectacular by many guests, though some complained about limited meat options (only pork salami) and lack of labelling of food items.
Overall Experience
1
Mixed overall: many guests recommend the hotel for location, breakfast and helpful staff, while others had issues with cleanliness, noise and facilities. Net experience is mildly positive given strong location/service positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-01 01:50

Property Description

Experience the charm of Warsaw at Jess Hotel & Spa Warsaw Old Town, where comfort meets convenience in the heart of this vibrant city.

Culinary Delights
Start your day with a delicious buffet breakfast, and unwind at our on-site restaurant and bar, offering a selection of delectable dishes and refreshing drinks.

Relaxation and Wellness
Indulge in our luxurious sauna and hot tub, perfect for unwinding after a day of exploring. Our unique hammam and hot spring bath provide the ultimate relaxation experience for our guests.

Comfortable Accommodations
Our elegantly designed air-conditioned rooms feature top-notch amenities, including flat-screen TVs, refrigerators, and private bathrooms, ensuring a restful stay.

Don't miss the chance to explore popular attractions nearby. Book your stay today and discover the best of Warsaw at Jess Hotel & Spa!

Important information:

A deposit of PLN 500 is required upon check-in to the Apartments to cover any potential damages or breakages. The deposit can be paid by card or cash. It is fully refundable upon check-out, provided that no damages are found.

Renovation work is currently affecting the elevator. Please note that the elevator is temporarily out of service. Guests may need to use the stairs during their stay.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
J
Josh • solo_traveller • us
2
2026-07-11 • via Nuitee
L
Leonardo • solo_traveller • it
6
Pros:

Posizione centralissima

Cons:

Ho soggiornato 3 notti in questo albergo e il giorno dopo ho notato che la pulizia nel bagno non era stata fatta. Mi sono recato alla reception e hanno chiamato il ragazzo delle pulizie. Il ragazzo ha detto che non è tenuto a pulire né il lavabo né il wc e questa cosa mi ha lasciato un po' perplesso perché non ho mai sentito in nessun hotel a 3 stelle una cosa del genere.

2026-07-11 • via Nuitee
J
Julia • solo_traveller • pl
6
Pros:

Czystość w łazience i lokalizacja.
Śniadania również dobra opcja. Świeże

Cons:

Ogromny hałas w nocy od ulicy, co związane z lokalizacją, ale okna mogłyby mieć wygłuszenie. Stare okna przepuszczają wszystko.
Pokojowi przydałoby się odmalowanie. Ma się wrażenie brudnych ścian.
Uciążliwe zapachy w korytarzu.

2026-07-11 • via Nuitee
D
Dawid • solo_traveller • pl
9
2026-07-11 • via Nuitee
S
Skyblue82 • solo_traveller • se
5
Funkar bra som ett övernattnings-boende för en natt
Pros:

Priset och läget. Behöver man ett boende för en natt och inte tänker spendera någon tid på boendet, funkar Jess alldeles utmärkt. Läget är väldigt centralt, nära turiststråken. Gamla stan ligger endast 5 min gång bort.

Cons:

Hotellet lyfts fram som ett spa hotell och det kanske det är, jag kikade bara in i all hast på spa avdelningen, men problemet är att fastigheten har dålig ventilation. Jag bodde på våning 1. Fukten från spa delen i källaren når i alla fall första våningsplanet. Man får en lätt känsla av att det kan bidra till mögel. Vill vara tydlig, jag såg ingen mögel. Men fukten var påtaglig. Kan inte säga så mycket om personalen, mer än att killen jag pratade med, var ganska dåligt påläst när man frågade om tips.

2026-07-11 • via Nuitee
J
joshis • solo_traveller • cz
10
2026-07-11 • via Nuitee
J
Jean-Christophe • couple • fr
7
2026-07-11 • via Nuitee
T
Tomków • solo_traveller • pl
10
2026-07-11 • via Nuitee
S
Sielicki • extended_group • pl
10
Super miejsce z klimatem.
Pros:

Bardzo kompetentna obsługa. Rewelacyjna lokalizacja. Świetny, duży apartament dla 6 osób. Pyszne śniadania. Wszystko jak najbardziej okej. Największą zaletą jest lokalizacja i klimat w aparamencie wraz z wysokim sufitem. Często tam wracam.

2026-07-11 • via Nuitee
R
Revital • couple • il
9
2026-07-11 • via Nuitee
A
Aneta • solo_traveller • pl
9
2026-07-11 • via Nuitee
A
Aleksandra • couple • pl
10
2026-07-10 • via Nuitee
Łukasz • solo_traveller • pl
10
2026-07-10 • via Nuitee
L
LUIGI • solo_traveller • it
9
Pros:

posizione e colazione

Cons:

buona struttura

2026-07-10 • via Nuitee
K
Katarzyna • couple • pl
10
Bardzo dobry
Pros:

Świetna lokalizacja, dosłownie na samy starym mieście, super śniadanie i miła obsługa.

2026-07-10 • via Nuitee
E
Egidijus • family_with_children • lt
1
Atvykom, bandėme išvėdinti nemalonią kanalizacijos smarvę bet nepavyko. Kadangi personalas niekuo padėti negalėjo, teko
Pros:

Patogi vieta

Cons:

Kambaryje Nr. 408 tvyranti nemaloni kanalizacijos smarvė.

2026-07-10 • via Nuitee
F
Fan • couple • cn
8
2026-07-09 • via Nuitee
M
Miro • solo_traveller • sk
8
Pros:

Výborná poloha v centre mesta.
Možnosť parkovania vo vedľajšej ulici.Kopec reštaurácií v okolí.

Cons:

Veľmi maličké izby.Nefungujuci wellness.

2026-07-09 • via Nuitee
M
MIHAELA • extended_group • ro
9
2026-07-09 • via Nuitee
M
Mariusz • couple • pl
9
Jesteśmy zadowoleni i z chęcią wybierzemy ten hotel będąc w Warszawie
Pros:

śniadanie smaczne 😋 ciekawe sałatki i omlet jajeczny podany w plastrach, bardzo dobra kawa a nie łatwo mnie zadowolić , dobre różnorodne pieczywo( małe bułeczki ) dużo owoców i pysznych wypieków ( rogaliki ) desery na bazie jogurtu , polecam
Lokalizacja fantastyczna , z prawej i lewej strony restauracje ,które też warto odwiedzić
winda -co też jest dużym plusem

Cons:

mieliśmy pecha bo jacuzzi uległo awarii ale personel stanął na wysokości zadania i otrzymaliśmy zadość uczynienie w postaci właśnie wyśmienitego śniadania

2026-07-09 • via Nuitee