1969 D'Kelly Hotel

Hotels
150, Jalan Raja Permaisuri Bainun 1969 D'Kelly Hotel , Ipoh , my

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Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
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Review Highlights

Pros:
Friendly, helpful staff and good hospitality
Comfy beds and good pillows
Hi-tech/modern in-room features (smart house)
Some very good food and standout chef / Khaya Restaurant praise
Fresh juice and specific good breakfast items
Super clean rooms (reported by some) and good shower water flow
Auto flush and bidet in toilets
Cons:
Serious cleanliness lapses on at least one stay (unclean linens, garbage on floor, dust)
Poor shower heating (hot water lasts only a few minutes) and clogged drains
Lack of basic bathroom amenities (no hand soap, no bathrobe, inadequate towels/tissues)
Air-conditioning issues (not cold enough, condensation/dripping)
Poor or inconsistent breakfast quality (rotten fruit reported)
Limited facilities and parking; some rooms small and dark with poor lighting
Maintenance/repair issues and slow or inadequate fixes
Perceived mismatch between hotel star rating and actual experience
Scam WhatsApp message reported regarding reservation links
Face-scanning process felt unnecessary to some guests

Categories

Cleanliness
1
Multiple reviews report poor housekeeping: bed linen not changed, dirt on duvet and sheets, garbage on the floor and dust on windowsills in one stay; a few reviews note very clean rooms but overall cleanliness is mixed-to-negative with several serious lapses.
Service
1
Consistently praised: many reviewers call staff friendly, smiley, helpful and accommodating (reception, breakfast staff, general hospitality). Some maintenance responses were slow or inadequate, but overall staff manner and hospitality are strong across reviews.
Location
1
Standard quality for this hotel tier (no explicit comments about location in the reviews).
Room Quality
1
Mixed: positives include comfy beds, good pillows and attractive ‘Old British’ styled rooms; negatives include dark walls/poor lighting, small rooms, limited facilities, poor shower heating, clogged drains, weak air-conditioning and some cheap-feeling fittings.
Amenities
1
Notable omissions and failures: lack of basic bathroom supplies (no hand soap, no bathrobe, inadequate tissues/towels), limited parking, face-scanning check-in criticized, and inconsistent maintenance of AC/vents.
Value for Money
1
Several guests expected a higher (4–5 star) standard and were disappointed by cleanliness, drainage and amenity issues; others found the stay acceptable. Overall perception tilts below expected value for the stated star level.
Food and Beverage
1
Mixed but skewed positive: some buffet issues (poor quality, rotten fruit) reported on one day, but a la carte and freshly cooked items received praise; multiple mentions of standout culinary experience with an excellent chef and good breakfast items (pancake, fresh juice).
Overall Experience
1
Varied stays: several guests had great experiences (noting staff and chef), while at least one stay was seriously below expected 5-star standards due to cleanliness and maintenance failures. Net experience is slightly positive thanks to strong service and some excellent F&B moments despite operational problems.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-30 17:06

Property Description

Nestled in the heart of Ipoh, 1969 D'Kelly Hotel is your perfect getaway, combining luxury and comfort for a memorable stay.

Unwind in Style
Dive into relaxation with our outdoor swimming pool, or enjoy a peaceful moment in our beautifully landscaped garden. For those seeking relaxation, our hot tub and sun terrace provide the perfect escape.

Culinary Delights
Savor a variety of delicious options at our on-site restaurant, serving American, Cantonese, and Italian cuisines. Start your day right with an enticing breakfast featuring à la carte, continental, and Full English/Irish choices.

Comfort at Your Fingertips
Our air-conditioned rooms come equipped with modern amenities, including flat-screen TVs, safety deposit boxes, and comfortable bedding. Select rooms even feature kitchenettes for added convenience.

Book your stay at 1969 D'Kelly Hotel now and experience the ultimate blend of relaxation and luxury in Ipoh!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
K
Khadija • couple • be
10
Pros:

Magnifique Hôtel avec un super bon service..le personnel nous a upgrade alors que ce n'était pas prévu..super bon petit déjeuner..piscine sur le toit où mon mari a profité chaque jours vu qu'il n'y avait personne ..je recommande cet hôtel à 100%

2026-07-25 • via Nuitee
R
Rahimah • solo_traveller • my
10
Pros:

Love the security at the lift entrance, the lift access. The valet parking staff was so helpful!

2026-07-25 • via Nuitee
T
Tina Bukdal • couple • dk
10
Pros:

Der var dejlig rent og pænt. Morgenmaden var over al forventning, hel fantastisk.

Cons:

Hotellet ligger, så det ikke er muligt at gå fra hotellet.

2026-07-19 • via Nuitee
M
Maslina • couple • my
9
superb
Pros:

looks luxury like 5* hotel

Cons:

none

2026-07-19 • via Nuitee
F
Feng Qiang • couple • sg
9
Pros:

Bed

Cons:

Balcony door

2026-07-19 • via Nuitee
A
ABDUL HARIS BIN • couple • my
8
Valu for money. Breakfast spread is good. Staff are polite and well trained.
Pros:

Very modern and room looks new

Cons:

Bathroom a bit smelly. Had to use ventilation fan and open door

2026-07-17 • via Nuitee
F
Feng Qiang • couple • sg
6
2026-07-16 • via Nuitee
W
Williams • couple • my
10
2026-07-15 • via Nuitee
A
Arvind • couple • my
10
2026-07-15 • via Nuitee
A
asyraf • solo_traveller • my
9
Pros:

Breakfast. Parking and privacy.

2026-07-14 • via Nuitee
D
Denesh Kumar • couple • my
9
2026-07-06 • via Nuitee
A
Azanora • couple • my
5
Pros:

The room service did not clean our room . Before going out in the morning I call and request to clean room. After returning at 4pm, I found out my room has not been clean. I called again. And waited for almost and hour. No one came. I had to call the 3rd time. After 30 minutes only the room service came to tidy the room.

2026-07-01 • via Nuitee
C
Cheung • solo_traveller • sg
8
2026-06-29 • via Nuitee
K
Khairun Najwa • family_with_children • my
7
my stay was comfortable, and the hotel has a beautiful, luxurious atmosphere. However, the parking and breakfast service
Pros:

1. The reception staff were very friendly and attentive. They explained everything in detail during check-in and even upgraded my room, which I truly appreciated.

2.The hotel is beautiful with a luxurious ambiance. Although the lighting is a little dim, especially in the bathroom, the overall design is elegant. I also liked the convenience of using Face ID for access throughout the hotel.

Cons:

1. The parking situation was frustrating. It felt like a war zone. If you arrive late, you’ll have to park outside or along the side of the building. The spaces are very narrow.

2. Please train your kitchen staff to be more polite, especially the Chinese staff member.He appeared clumsy and handled the cutlery carelessly by throwing the fork and knife onto my table instead of placing them properly.

2026-06-28 • via Nuitee
K
kishore • couple • my
10
Pros:

Everything is great, the staffs were friendly, food is good and special thanks to mr Ilyas, who delivered such info in a very simple manner with lots of patience

2026-06-26 • via Nuitee
K
Kana • solo_traveller • jp
10
2026-06-19 • via Nuitee
N
Noor Fadilah • family_with_children • my
10
2026-06-17 • via Nuitee
S
Shaw • solo_traveller • au
10
Pros:

Everything is amazing, especially breakfast

Cons:

Nothing

2026-06-13 • via Nuitee
N
NOORLIZA • couple • my
9
2026-06-13 • via Nuitee
A
Ahmad • solo_traveller • my
9
2026-06-09 • via Nuitee