Hôtel Chez Jacqueline

Hotels
1er étage 72 rue Bernard Palissy , Tours , fr

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Facilities

Non-smoking rooms
Air conditioning
Restaurant
Luggage storage
Express check-in/check-out
Safety deposit box
Soundproof rooms
Non-smoking throughout
Private check-in/check-out
Concierge service
See all facilities

Review Highlights

Pros:
Central / ideal location
Friendly and helpful staff (generally)
Good value for money / good price-quality ratio
Clean or recently renovated rooms reported by some
Comfortable beds reported by multiple guests
Good/simple breakfast with quality products
Cons:
Maintenance and upkeep issues (worn towels, stained items, damaged joints, holes)
Inconsistent cleanliness reports
No elevator
Parking difficulties / no private parking
At least one serious front-desk incident requesting extra payment
Heating unavailable during certain hours
Street noise in some rooms

Categories

Cleanliness
1
Mixed but leaning negative: several guests praise cleanliness ('propreté irréprochable', 'Hôtel propre') while multiple reports cite poor upkeep (stained bathrobe, worn towels, 'propreté, pas entretenu').
Service
1
Mixed service sentiment: many comments praise the welcoming staff ('personnel accueillant', 'jeune femme à l'accueil très sympathique'), but there is at least one serious complaint about reception asking an early checkout and demanding extra payment at departure.
Location
1
Consistently positive: numerous mentions of ideal/central location, close to centre and station, easy access and good for sightseeing.
Room Quality
1
Mixed to negative: some comfortable beds and recent furnishings reported, but multiple notes about maintenance issues (holes, degraded joints, noisy street-facing rooms, too-soft mattress).
Amenities
1
Negative mentions: lack of elevator, limited/no parking, heating not available during certain hours, and some missing/defective fixtures (light above sink).
Value for Money
1
Generally positive: several guests remark on good/excellent value ('bon rapport qualité prix', 'Très bon rapport qualité prix').
Food and Beverage
1
Slightly positive: breakfasts described as good/simple with quality products by several guests, though a few could not have breakfast due to early departure.
Overall Experience
1
Overall mixed: many satisfied guests (comfortable stay, good location, friendly staff) but a few significant negative incidents (maintenance and an incident requesting extra payment) temper the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-24 15:39

Property Description

Welcome to Hôtel Chez Jacqueline, your charming oasis in the heart of Tours!

Convenient Location
Situated just 984 feet from the train station and a short walk from the vibrant Old Town district, our hotel provides easy access to local attractions like the Basilica of Saint Martin and the Hotel Goüin Museum.

Comfortable Accommodations
Each room is thoughtfully designed with air conditioning, a desk, and a wardrobe to ensure your stay is both comfortable and convenient. Refresh in your private bathroom complete with a shower after a busy day exploring.

Delicious Dining Options
Start your day with a delightful breakfast featuring continental, buffet, or American choices, and enjoy a variety of beverages at our cozy bar and restaurant.

Embrace the perfect blend of comfort and location at Hôtel Chez Jacqueline - book your stay with us today!

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
T
Thibaut • solo_traveller • fr
10
Très bon établissement
Pros:

L'accueil du personnel.. La propreté.. L'emplacement..
Petits déjeuners réservés la veille, nous nous sommes pas réveillés assez tôt pour y assister.. Sans rien demander à notre départ l équipe nous a immédiatement proposé de nous le rembourser.. C est très rare de voir ça.. Nous recommandons cet établissement.

Cons:

Matelas pas assez ferme à mon goût.. (c est personel)

2026-05-29 • via Nuitee
M
marinette • solo_traveller • fr
7
2026-05-29 • via Nuitee
S
S Révillion • solo_traveller • fr
1
Pros:

Rien

Cons:

Tout

2026-05-29 • via Nuitee
C
Caroline • solo_traveller • fr
9
un hôtel idéal pour les congressistes, qui permet de découvrir la ville avec un accueil très sympa
Pros:

l'emplacement était juste parfait pour moi : en face du palais des congrès et très proche de la gare. La chambre donnait sur une cours intérieure, c'était dont très calme. les autres centres d'intérêt de la ville sont accessibles à pied.
L'accueil était sympathique, disponible et très facilitant.

Cons:

rien

2026-05-29 • via Nuitee
D
Dongkyu • couple • kr
4
Pros:

위치

Cons:

시설 낙후와 불친절

2026-05-27 • via Nuitee
B
Barbara • couple • de
10
Sipertolle Lage
Pros:

Einfach und trotzdem komfortabel

Cons:

Parkmöglichkeit

2026-05-27 • via Nuitee
A
Ana Luísa • solo_traveller • fr
10
2026-05-26 • via Nuitee
N
Nathalie • couple • fr
8
Hôtel bien situé,un peu rétro mais propre
2026-05-26 • via Nuitee
F
Francois • couple • be
9
Sympa pour une escale
Pros:

L’emplacement était génial

Cons:

L’accessibilité pour monter dans l’hôtel

2026-05-26 • via Nuitee
D
daniel • couple • fr
7
Cons:

Lrs escaliers

2026-05-26 • via Nuitee
G
Gary • couple • gb
9
The reviews stated that it was bad to find , for us it wasn’t, the stairs weren’t a problem either. Wonderful little pla
Pros:

Good location , good breakfast, clean , funky little place .

Cons:

Everything good

2026-05-26 • via Nuitee
S
Sophie • couple • fr
9
Très bien
Pros:

Très bien

Cons:

Rien

2026-05-25 • via Nuitee
P
Pascal • solo_traveller • fr
10
Pros:

Trés bon accueil, proche de la gare et très bon petit déjeuner.

Cons:

RAS

2026-05-25 • via Nuitee
L
Linda • solo_traveller • be
9
Pros:

Leuk onthaal..echt perfect

Cons:

Trap

2026-05-25 • via Nuitee
P
PATRICK&ELS • couple • be
7
Alles correct verlopen.
Pros:

Vriendelijke ontvangst met duidelijke afspraken. Kamer was proper en correct prijs/kwaliteit verhouding. Desondanks de straat soms lawaaierig is hoor je niets op de kamer. Ligging is ook leuk en naast het hotel is een leuk en lekker restaurant gevestigd.

Cons:

Er is ons niets tegengevallen.

2026-05-24 • via Nuitee
D
Dana • solo_traveller • gb
7
Pros:

The female member of staff (didn't catch her name but just one male and one female works there) was extremely welcoming and friendly.

Cons:

The shower door was smashed.All the glass was cleaned up but jagged edges still remain. A bit shocked this room was offered out for obvious safety reasons but we only noticed when using the next Morning. A shame as everything else was fine.

2026-05-24 • via Nuitee
A
Anthony • solo_traveller • fr
8
2026-05-23 • via Nuitee
B
bruno • couple • kw
9
Efficace et chaleureux.
Pros:

L’accueil chaleureux et l’extrême gentillesse de ceux qui nous ont accueillis.

Cons:

Il faut juste savoir qu’il n’y a pas d’ascenseur.

2026-05-23 • via Nuitee
J
Jules • solo_traveller • fr
7
2026-05-23 • via Nuitee
M
Markus • extended_group • de
7
Nettes Hotel, von wo aus sich die Innenstadt erkunden lässt.
Pros:

Freundliches und sehr hilfsbereites Personal, Lage Innenstadt, Sehenswürdigkeiten und gute Restaurants in Laufweite. Zimmer sind ansprechend.

Cons:

Treppenaufgang ist eng und steil; der Rezeptionist hat aber bereitwillig das Gepäck hochgetragen. Frühstück ist überschaubar. Keinerlei Haltemöglichkeit zum Be-/Entladen vor dem Hotel.

2026-05-22 • via Nuitee