Les chambres du Waterzooi

Hotels
82 quai des hollandais , Dunkirk , fr

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Facilities

Non-smoking rooms
Restaurant
Room service
Terrace
Family rooms
Express check-in/check-out
Safety deposit box
Fax/photocopying
Soundproof rooms
Non-smoking throughout
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Review Highlights

Pros:
Very good central location (near port/sea/centre)
Many mentions of comfortable beds and clean rooms
Breakfast frequently praised (varied, very good, 'superb')
Friendly/helpful restaurant staff and some front‑of‑house positive experiences
Quiet location for many guests
Cons:
Inconsistent service/check‑in issues and occasional staff absence
Amenity problems: poor Wi‑Fi, no air conditioning, broken fridge
Cleanliness problems in some rooms (dirty toilet brush, shower, humidity)
Noise/soundproofing issues and isolated incidents of late‑night disturbances
Mixed value perception due to pricey/small breakfast portions

Categories

Cleanliness
1
Mixed: many reviews praise clean rooms and 'chambres impeccables', but there are repeated specific complaints (dirty toilet brush, shower lacking cleanliness, humidity in bathroom).
Service
1
Mixed but slightly positive: several mentions of 'personnel très sympa', 'super service' and helpful restaurant staff, offset by reports of absent staff and unclear check-in.
Location
1
Consistently praised: very central, close to port, sea and town centre; many guests highlight the convenient and calm location.
Room Quality
1
Mixed: comfortable beds and agreeable rooms for many, but noted issues include a bad mattress for some guests, humidity, fridge not working and occasional extra-bed problems.
Amenities
1
Negative: repeated complaints about poor Wi‑Fi, absence of air conditioning, broken fridge and unclear check‑in infrastructure despite in-room extras like coffee dosettes.
Value for Money
1
Slightly negative: some guests call the hotel good value, but others find the breakfast overpriced and portions small, leading to mixed perceptions of value.
Food and Beverage
1
Strongly positive: numerous comments praise the breakfast (varied, very good, 'superb') and a helpful restaurant team; occasional notes about pastry freshness/size.
Overall Experience
1
Mixed overall: many enjoyable stays and recommendations, but significant service lapses (no staff, late-night alarm/party disturbances) lead to notable negative experiences for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-14 05:38

Property Description

Welcome to Les chambres du Waterzooi, your ideal retreat in Dunkerque, where comfort meets convenience!

Modern Comfort
Enjoy well-appointed rooms featuring flat-screen TVs, cozy seating areas, and coffee machines, ensuring a relaxing end to your busy day. Each room also offers a private bathroom complete with complimentary slippers and toiletries.

Delicious Breakfast Options
Start your day right with a sumptuous buffet breakfast available for an additional charge, providing a delightful selection of options to fuel your adventures.

Exceptional Hospitality
Our 24-hour front desk is at your service, ensuring your needs are attended to at all times, making your stay as comfortable as possible.

Treat yourself to a memorable experience and book your stay at Les chambres du Waterzooi today!

Important information:

This property does not feature a reception desk and offers self-check-in only, using your first and last name, except when the restaurant is open.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
F
fabian • couple • be
8
Correct
Pros:

Vu sur port

Cons:

Déjeuner un peu cher et peu varié, pas de réception. Literie un peu molle (pour moi bien sûr)

2026-05-29 • via Nuitee
V
valérie • couple • fr
8
Super
Pros:

L’emplacement
La propreté
Meublé avec goût

Cons:

Accueil en borne dommage !

2026-05-24 • via Nuitee
S
sonia • solo_traveller • fr
10
Séjour parfait
Pros:

L'emplacement est top pour profiter des transports en commun. Arret de bus juste en face.
La chambre est très bien équipée. Literie très confortable. Le personnel est très accueillant et on mange très bien dans le restaurant.
Petit déjeuner copieux et délicieux

Cons:

Franchement? Rien

2026-05-24 • via Nuitee
H
Helen • solo_traveller • gb
8
Pros:

Wonderful location 👌. Shame the restaurant was not open in the evening ( early season?) As the menu looked amazing
Staff were great

Cons:

Only that we couldn't eat in the restaurant

Everything else was good

2026-05-24 • via Nuitee
B
Berangere • solo_traveller • fr
7
Pros:

J’ai regretté le manque d’accueil à notre arrivée. Check in sans personnel par un automate, pas d'ascenseur pour monter les valises à l’etage ce fut un problème pour nous étant âgés. Par contre l’hotel est super bien placé , le lit très confortable et le restaurant super , je le conseille.

Cons:

L'accueil déplorable pour le prix de la chambre.

2026-05-20 • via Nuitee
S
Sabine • solo_traveller • de
10
2026-05-17 • via Nuitee
M
Magali • solo_traveller • fr
9
2026-05-17 • via Nuitee
V
Virginie • couple • fr
5
L’emplacement est idéal mais le fait de n’avoir aucune réception et aucun petit déjeuner possible ne me plaît pas.
Pros:

L’emplacement

Cons:

Aucun accueil. Borne d’enregistrement pour le Check in qui disait que la chambre n’était pas prête alors qu’il était 17h et qu’elle l’était. Nous avons dû téléphoner pour obtenir de l’aide.
Idem pour le départ, personne, Check out obligatoirement en ligne.

2026-05-17 • via Nuitee
V
Victoria Sara • couple • de
7
Great location, would come again
Pros:

Nice location, great restaurant on site, very friendly staff

Cons:

No proper towel holder, dust on many surfaces, double bed had a tangible gap in the middle

2026-05-16 • via Nuitee
A
Amrit • solo_traveller • in
9
Pros:

Good location and very near to the central. Transportation is free in city so you can easily travel

Cons:

Building was little old, so had some particular smell in staircase area. But room was okay

2026-05-16 • via Nuitee
M
Michael • couple • de
7
2026-05-14 • via Nuitee
S
steve • couple • gb
10
Loved it will go back
Pros:

Family staff brilliant

Cons:

No reception but the restaurant is actually fine

2026-05-11 • via Nuitee
J
jessie • couple • fr
10
Chambre soignée et confortable. Le personnel est au petit soin. Nous reviendrons ! 🇧🇪🇧🇪🇫🇷🇫🇷
Pros:

Magnifique décoration. La chambre est calme et confortable.

2026-05-04 • via Nuitee
F
Françoise • couple • fr
7
2026-05-03 • via Nuitee
B
Bradley • couple • es
7
2026-05-01 • via Nuitee
C
Catherine • solo_traveller • be
8
Pros:

Mooie verzorgde kamer. Mooi uitzicht/ligging.

Cons:

Voor mensen die niet mobiel zijn, geen lift.

2026-05-01 • via Nuitee
M
Martin • solo_traveller • nl
8
Pros:

The personal service at breakfast was reaaly pleasant, The troubleshooting by the staff as well. It was nice to talk to them.

Cons:

There were no good facilities tostore my bike

2026-04-27 • via Nuitee
C
Chantal • extended_group • fr
9
Confortable
Pros:

Literie, propreté, chambre confortable, chauffage , centre ville

Cons:

Pas d ascenseur

2026-04-26 • via Nuitee
P
Pascal • family_with_children • fr
8
Pros:

Qualité, serviabilité du personnel, en particulier pour le petit déjeuner.
Propreté des chambres, et confort du lit ayant une jolie vue sur le port.

Cons:

L'accueil impersonnel avec un code qui ne fonctionnait pas... mais il faut s'y faire, ça risque d'être de plus en plus comme ça.

2026-04-16 • via Nuitee
J
Jeurissen • couple • nl
7
Prima verblijf voor een overtocht naar Engeland
Pros:

Ontbijt prima, kamer netjes niet groot en voldeed zeker voor 1 nacht. Had meer van de omgeving Duinkerken verwacht qua vertier.
Bed was iets te zacht voor mijn vader (86) om er goed uit te komen, maar goed geslapen. Wij gebruikte dit voor een overtocht naar Engeland en daar is t zeker voor geslaagd.

Cons:

Ik had meer van Duinkerken zelf verwacht

2026-04-16 • via Nuitee