Hotel La Zoologie & Spa Bordeaux

Hotels
151 Cours de la Marne , Bordeaux , fr

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Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
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Review Highlights

Pros:
Stylish, well-renovated historic building and décor
Very good breakfast (many mentions of quality and variety)
Friendly and accommodating staff in multiple reviews
Spacious rooms and quality bedding / suite upgrades
Spa, garden and terrace as pleasant amenities
Excellent location for exploring Bordeaux
Cons:
Inconsistent service; occasional unprofessional or aggressive reception
Value concerns (100€ pre-authorization, perceived poor management)
Heating problems / rooms too cold reported multiple times
Restaurant service issues and at least one unexpected closure
Noise in some rooms
Minor maintenance/wear (peeling paint, bulbs, taps) reported

Categories

Cleanliness
1
Standard quality for this hotel tier (no explicit comments about housekeeping; only minor wear/maintenance noted in rooms).
Service
1
Mixed: many guests praise staff (Johanna, Celine and others described as extremely accommodating), but several reports of unprofessional or aggressive reception, inconsistent service and management issues lowered the score slightly.
Location
1
Positive: cited as close to the train station and within walking distance of major Bordeaux attractions—convenient for sightseeing.
Room Quality
1
Generally positive: rooms and suites described as stunning, spacious and with high-quality bedding for many guests; some reports of noise, heating problems and a few outdated rooms.
Amenities
1
Positive: spa, garden and terrace praised; historic building and careful renovation frequently mentioned as strong points.
Value for Money
1
Negative: several strong complaints about management, a 100€ pre-authorization issue despite paid rooms, inconsistent service and at least one review advising to avoid—significant impact on perceived value.
Food and Beverage
1
Mostly positive: breakfast repeatedly called superb/complete and high quality; restaurant and setting praised by some but a few guests reported poor service or unexpected closures.
Overall Experience
1
Mixed overall: many exceptional stays and repeat intentions contrasted with a few strong negative experiences (service/management and value issues), resulting in a neutral aggregate.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-04-07 07:07

Property Description

Welcome to Hotel La Zoologie & Spa, your luxurious escape in the heart of Bordeaux!

Exquisite Rooms: Experience supreme comfort in our air-conditioned rooms, equipped with modern amenities including a flat-screen TV and a coffee machine. Select rooms feature balconies with stunning city views, providing the perfect backdrop for your stay.

Gourmet Dining: Indulge in culinary delights at our on-site restaurant, where you can savor a delicious buffet or continental breakfast each morning, ensuring you start your day right before exploring the enchanting Bordeaux.

Relaxation & Recreation: Unwind in our captivating garden or enjoy a rejuvenating session at our fitness center. With a terrace perfect for soaking up the sun and a bar to accompany your relaxation, Hotel La Zoologie & Spa offers the ideal blend of comfort and enjoyment.

Book your unforgettable stay with us today and experience the charm of Bordeaux!

Important information:

Please note that guests have access to the spa from 10:00 to 20:00 with prior reservation and from 20:00 to 23:00 and from 08:00 to 10:00 without prior reservation for an additional charge of EUR 25 per person, valid for the entire stay.

Please note that when booking the Comfort Double Room, rooms with garden views, balconies, or bathtubs are subject to availability.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
S
Sasha • couple • au
9
Relaxing and comfortable
Pros:

Lovely sitting areas and bar. Great staff, so comfortable and cool. A great oasis away from the hustle and bustle.

Cons:

Slightly far away from the main area but that can be good too :)

2026-05-30 • via Nuitee
M
Michael • couple • at
10
Pros:

Sehr gutes Frühstück. Tolles extrem freundliches Personal.
Außergewöhnliche, stylische Einrichtung
Wir hatten etwas im Zimmer vergessen, das uns sehr unkompliziert und kostengünstig nach Hause geschickt wurde.

Cons:

In der Nähe des Bahnhofes, zwar sehr zentral gelegen, jedoch vermutlich nicht die "beste" Ecke von Bordeaux.

2026-05-26 • via Nuitee
J
Julie • couple • fr
7
2026-05-26 • via Nuitee
M
Martina • couple • ch
9
2026-05-25 • via Nuitee
B
Brian • couple • us
10
2026-05-23 • via Nuitee
R
Richard • couple • fr
7
2026-05-21 • via Nuitee
B
Brian • couple • us
10
2026-05-19 • via Nuitee
R
Robyn • couple • au
9
Very well worthwhile!
Pros:

The design of the building, interior and garden, the great staff and the excellent restaurant

Cons:

Location a bit far from city centre but convenient to get to and from the railway station,

2026-05-18 • via Nuitee
G
gillian • couple • fr
4
Not great
Pros:

Lovely old building

Cons:

Concrete rooms, no softness. No bed for dog so given a couple of small thin blankets to make a bed.
Asked to buy a couple of coffees in the morning, told we had to pay for a full breakfast and couldnt just get coffees.
Really horrible location, by a park that was full of drunks and drug dealers, really loud with window open for fresh air at night.

2026-05-16 • via Nuitee
M
Michael • couple • ch
9
Sehr schöner Aufenthalt in geschmackvoll renoviertem Hotel. Wir würden wiederkommen.
Pros:

In einem interessanten lebendigen Viertel gelegen. Zimmer sind grosszügig. Bahnhof und historisches Zentrum gut zu Fuss erreichbar. Personal sehr nett und zuvorkommend. Frühstück und Küche (Lunch und Abendessen) sehr gut. Empfehlenswert

Cons:

-

2026-05-15 • via Nuitee
T
Thomas • couple • fr
10
2026-05-11 • via Nuitee
C
Catharina • couple • es
10
2026-05-09 • via Nuitee
C
Claire • couple • fr
9
Une expérience merveilleuse
Pros:

La déco
Le mélange moderne et historique
La gentillesse du personnel
Le spa
Le délicieux restaurant

Cons:

Rien

2026-05-07 • via Nuitee
S
sophie • couple • fr
8
Pros:

Hôtel magnifique et personnel à l'accueil très sympathique. Emplacement central.

Cons:

Malheureux incident au petit déjeuné où l'on nous informe la veille qu'il ferme à 10h : de par mon expérience dans ce genre d'établissement, j'ai compris que nous pouvions arriver jusqu'à 10h, et non que nous devions être partis à 10h.

Quoiqu'il en soit, bien que nous ayons pu nous servir en 5min, le personnel n'a fait aucun cas de notre présence et a tout débarrassé, en partageant leurs vies intimes et anecdotes comme si nous n'étions pas là.
L'une des personnes en charge nous a bien fait sentir que nous gênions ses activités. Nous nous sommes sentis très peu considérés et invités de façon pressante à quitter les lieux. Une expérience assez désagréable en soit, et à laquelle on ne s'attend pas dans un hôtel 4 étoiles.

Toutefois, nous avons signalé l'incident à l'accueil et heureusement, le personnel s'est montré charmant et accommodant, à la hauteur des exigences d'un bel hôtel comme La Zoologie.
Sans cet incident, tout aurait été parfait.

2026-05-05 • via Nuitee
T
Thomas • couple • ch
9
2026-05-02 • via Nuitee
A
Angelika • couple • de
8
Wir werden wieder kommen.
Pros:

Die Architektur und die Lage waren herausragend.

Cons:

Der Spa Bereich war geschlossen - kann passieren. Das Hotel sollte sich noch mehr auf Fahrradurlauber (auch mit E-Bikes und dem Bedarf der Akkuladung) einrichten. Aber das Personal hat die Problematik gut gelöst.

2026-04-29 • via Nuitee
V
virginie • family_with_children • fr
10
2026-04-28 • via Nuitee
J
jeff_33 • solo_traveller • fr
8
2026-04-27 • via Nuitee
G
GTJ • solo_traveller • ch
9
2026-04-24 • via Nuitee
D
Deborah • couple • fr
9
Très agréable
Pros:

La situation géographique est idéale et la chambre très spacieuse et fonctionnelle. Nous avons apprécié la qualité des produits échantillons offerts. Le lit est très confortable, la chambre est bien insonorisée c’est vraiment appréciable.

Cons:

Le petit déjeuner était moins bien que ce que je pensais. Beaucoup de choses industrielles (crêpes, pasteis de nata, Madeleines), une seule machine à café ne fonctionnait et il n’y avait que du café noir (pas de cappuccino). J’ai trouvé cela étonnant.
La douche est très moderne mais ouverte sur la chambre : risque de mettre de l’eau partout, miroir juste en face, format qui correspond donc davantage à un couple. J’ajoute que les rideaux ne sont pas très opaques et que le jour nous a réveillé tôt le matin.

2026-04-23 • via Nuitee