OLD TOWN Charm & Chic by Downtown Apartments

Hotels
Juliana Dunajewskiego 6 , Krakow , pl

listing image 1
Show all photos

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Express check-in/check-out
Non-smoking throughout
Private check-in/check-out
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
See all facilities

Review Highlights

Pros:
Excellent, central location within walking distance of old town and transport
Consistently clean and well-maintained apartments
Comfortable beds; modern, nicely finished rooms
Helpful and responsive staff; easy check-in
Some rooms include high-quality extras (eg. hot tub bath)
Cons:
Advertised kitchenette incomplete (no microwave) and missing small utensils
No elevator — multiple flights of stairs with luggage
Entrance and stairwell described as shabby/dark and in one case unsecured
Room can be small for four people
Additional charges (early check-in) complained about by guests

Categories

Cleanliness
1
Consistently praised across reviews: 'so clean', 'spotlessly clean', 'rent og fin', 'chambre était propre' — apartment interiors are regularly described as very clean and well maintained.
Service
1
Generally positive mentions of staff friendliness/helpfulness, easy check-in and prompt response to issues (even late at night). One minor complaint about an early check-in charge.
Location
1
Repeatedly emphasised as excellent — walking distance to old town, transports and local amenities; many reviews call the position 'perfect' or 'fantastic'.
Room Quality
1
Rooms described as modern, comfortable beds and well finished with standout features (hot tub in one room). Some negatives: a few guests found rooms small for four and the building access areas contrast with renovated apartments.
Amenities
1
Mixed-to-negative comments on amenities: advertised kitchenette lacking expected items (no microwave), missing small kitchen utensils (spatula), no elevator (multiple flights of stairs), and entrance/hallway lighting/issues — these recurring practical shortcomings lowered amenity scores.
Value for Money
1
Some guests felt value was reduced by extra charges (early check-in) and by cramped conditions for larger groups (room slightly small for 4), which detracted from perceived value despite good location and cleanliness.
Food and Beverage
1
Not discussed in the reviews; no specific mentions of food or beverage services.
Overall Experience
1
While many guests praised location, cleanliness and room comfort, significant recurring issues (shabby/dirty entrance and stairwell, dark/unsecured access at night, no elevator for heavy luggage, missing kitchenette items) negatively affected the overall stay for several reviewers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-25 03:30

Property Description

Discover your perfect getaway at OLD TOWN Charm & Chic by Downtown Apartments, a stylish retreat just 600 yards from Krakow's vibrant center.

Modern Comforts: Enjoy the convenience of an updated apartment featuring a fully equipped kitchenette, complete with a dishwasher, oven, microwave, and coffee machine, allowing you to prepare your favorite meals.

Prime Location: Just a short 5-minute stroll to Main Market Square and surrounded by iconic attractions like Town Hall Tower and Wawel Royal Castle, you'll experience the rich culture and history of Krakow at your doorstep.

Unmatched Amenities: Each unit offers a cozy atmosphere with a flat-screen TV, private bathroom, and heating facilities, ensuring a comfortable stay whether you’re here for leisure or business.

Book your unforgettable experience at OLD TOWN Charm & Chic today and create lasting memories in the heart of Krakow!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
Z
Zibi • couple • za
8
Perfect spot to explore Krakow
Pros:

I loved the location close to Old Town

2026-05-30 • via Nuitee
S
Sabina • couple • de
7
2026-05-30 • via Nuitee
J
Johan • extended_group • se
9
Ett jätte bra första besök i Krakow!
Pros:

Nära till gamla staden ! Vi var 4 vuxna 👍 . Vi kan lätt bo där igen om vi åker till Krakow 👍 ++++

2026-05-30 • via Nuitee
J
Justyna • family_with_children • gb
10
Cudowny apartament w świetnej lokalizacji
Pros:

Piękny apartament, uwielbiam wystrój! Wszytko mega dobrze zoerganizowane

Cons:

-

2026-05-29 • via Nuitee
L
Ladislava • solo_traveller • cz
10
Pros:

Vše

Cons:

Nic

2026-05-29 • via Nuitee
T
Teoman • couple • se
8
2026-05-29 • via Nuitee
M
Marianna • couple • gr
9
Excellent location, very cute apartment
Pros:

Very clean, stylish and it had all things needed in order not to carry on a suitcase.

Cons:

Two things: the pillows were very big and fluffy and there was a blackout curtain only in one of the windows and we were awake every morning when the sun was out

2026-05-28 • via Nuitee
F
Farrell • solo_traveller • ie
1
Pros:

Nothing cancelled the night before we were due to fly offer us a different location miles from where we had booked to stay upset all places we had in place. a very sleepless night and luckily managed to book another apartment but had to use some of our spending money. we did get our money back when we came home but ruined our holiday

Cons:

Nothing cancelled the night before we were due to fly offer us a different location miles from where we had booked to stay upset all places we had in place. a very sleepless night and luckily managed to book another apartment but had to use some of our spending money. we did get our money back when we came home but ruined our holiday

2026-05-28 • via Nuitee
D
David • couple • fr
9
Excellent!
Pros:

Bel appartement, belle déco, bien équipé, et super emplacement !

Cons:

peu de capsules nespresso et non vendues dans les carrefour express de la ville, obligé d'aller à la boutique Nespresso du centre commercial ! :)

2026-05-27 • via Nuitee
C
Cathryn • extended_group • us
10
2026-05-27 • via Nuitee
S
Syman • solo_traveller • fr
10
Pros:

The cleanliness was on point
Location was perfect

Cons:

The building is very old and looks dilapidated. There was a drunk person sleeping right outside of the apartment at some point. However the hotel was very responsive and explained that this has happened in the past and the person was harmless. .

2026-05-26 • via Nuitee
S
Sergio Ficara • solo_traveller • it
6
Poco soddisfatto
Pros:

La posizione comodissima, l'interno degli appartamenti molto moderni e funzionali.

Cons:

Rivedere le comunicazioni poco chiare con il cliente attraverso messaggistica più interattiva via whatsapp sia per assistenza sia per i codici per aprire le varie porte (palazzo e camera)igienizzare l'esterno degli appartamenti del palazzo e i corridoi fatiscenti e sporchi.

2026-05-26 • via Nuitee
R
Rhian • family_with_children • gb
8
Calm and relaxing
Pros:

The property had modern feel and spacious with light airy touch only down side confusing in room number stated 33.8 the building is number 33 so room was 8 which was confusing and spent some time on phone trying to work if we was at correct location but once that was sorted the stay was a breeze . We shall be back and recommend …

2026-05-26 • via Nuitee
L
Laurence • solo_traveller • ch
6
Pros:

Le lieu, l emplacement proche du vieux centre.

Cons:

L eau froide du soir et du matin du 1er et 2ème jour. Le retour tardif et bruyant des autres locataires.

2026-05-26 • via Nuitee
M
Michalina • solo_traveller • pl
9
Polecamy
Pros:

Elegancki apartament, niewielki ale ciekawie zaprojektowany, bardzo wygodne łóżko z różnymi poduszkami, każdy dopasuje do swoich upodobań, TV z pakietami, nowoczesna czysta łazienka, wyposażenie takie jakiego potrzeba na krótkim wyjeździe. Bardzo dobra lokalizacja ok. 20 min pieszo do Dworca Głównego i początek Starego Miasta. Uprzejmy właściciel, który udostępnił nam wcześniej apartament.

Cons:

Było kilka wejść z kodami, ale najczęściej 3 z 4 były otwarte. Nie wiem czy właściciel ma na wszystko wpływ, bo np brama prowadzi do kilku klatek, ale bezpieczniej by było gdyby chociaż od klatki i pozostałe drzwi były zablokowane. Mimo wszystko nie zauważyliśmy nic niebezpiecznego.

2026-05-24 • via Nuitee
A
Artur • couple • pl
3
Porażka. Odradzam wszystkim, są zdecydowanie lepiej działające miejsca.
Pros:

Lokalizacja, czystość, wygodne łóżko, przestronność.

Cons:

Brak możliwości regulacji temperatury wody w prysznicu, woda była, albo bardzo gorąca, albo lał się wrzątek. Tak, czy siak brak możliwości wzięcia prysznica, bez wylądowania na oparzeniówce. Zatkany odpływ w umywalce, woda nie schodziła. Telewizor nie działał, brak możliwości uruchomienia, ani z pilota, ani bezpośrednio z TV. Ogólnie, najgorsze ze wszystkiego to brak możliwości umycia się.

2026-05-24 • via Nuitee
χρυσανθη • extended_group • gr
10
Μια ευχαριστη διανομή.
Pros:

Η τοποθεσία ήταν καταπληκτική δίπλά σε όλά. Το κένρο 8 λεπτά με τα πόδια. Στο δωμάτιο έιχε για να φτιαξείς εσπρεσακι και τσαγάκια.

Cons:

Η θερμάνση. Δεν μπορέσαμε να καταλάβουμε ποτέ πώς λειτουργεί το αιρκοντισιον μιας και δεν βρήκαμε ποτέ το κοντρολ.

2026-05-23 • via Nuitee
R
Ramon • couple • es
9
Excellent place very quite , clean and organized, location is perfect to visit krakov
Pros:

Very clean , quite and we'll arranged apartment with everything you need for the stay, even coffee and tea available

Cons:

The wifi coverage was not very good

2026-05-23 • via Nuitee
A
Aneta • family_with_children • gb
1
No hot water and no sleep for 2 nights!
Pros:

Location near the market square

Cons:

No hot water for 2 days and night and no efficient way of communicating with the owners/ management of the place. There was absolutely nobody to answer your messages or calls. They didn’t care that myself and my 6yo child had no warm water for the whole duration of our 2 night stay stay. No apology or attempt to help the situation. Even despite booking.com intervention, still no help or resolution. On top of this, the other apartments in the building managed by this company are frequented by stag do men groups which are all very loud and rowdy! They don’t respect the quiet hours so forget about a good night sleep! Absolutely terrible experience. Please stay away!

2026-05-22 • via Nuitee
I
Isolde • couple • de
7
Pros:

Lage ist toll, alles zu Fuß erreichbar. Sauber und schön eingerichtet.

Cons:

Wenig Tageslicht und Sonne, da im engen Hinterhof.
Check in äußert kompliziert. ID am besten schon vorab übermitteln. Infos per mail, infos per App und unklare Anweisungen für die Eingabe des Codes.

2026-05-21 • via Nuitee