OLD TOWN Charm & Chic by Downtown Apartments

Hotels
Juliana Dunajewskiego 6 , Krakow , pl

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Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Heating
Family rooms
Pets allowed
Hiking
Express check-in/check-out
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Review Highlights

Pros:
Excellent, central location within walking distance of old town and transport
Consistently clean and well-maintained apartments
Comfortable beds; modern, nicely finished rooms
Helpful and responsive staff; easy check-in
Some rooms include high-quality extras (eg. hot tub bath)
Cons:
Advertised kitchenette incomplete (no microwave) and missing small utensils
No elevator — multiple flights of stairs with luggage
Entrance and stairwell described as shabby/dark and in one case unsecured
Room can be small for four people
Additional charges (early check-in) complained about by guests

Categories

Cleanliness
1
Consistently praised across reviews: 'so clean', 'spotlessly clean', 'rent og fin', 'chambre était propre' — apartment interiors are regularly described as very clean and well maintained.
Service
1
Generally positive mentions of staff friendliness/helpfulness, easy check-in and prompt response to issues (even late at night). One minor complaint about an early check-in charge.
Location
1
Repeatedly emphasised as excellent — walking distance to old town, transports and local amenities; many reviews call the position 'perfect' or 'fantastic'.
Room Quality
1
Rooms described as modern, comfortable beds and well finished with standout features (hot tub in one room). Some negatives: a few guests found rooms small for four and the building access areas contrast with renovated apartments.
Amenities
1
Mixed-to-negative comments on amenities: advertised kitchenette lacking expected items (no microwave), missing small kitchen utensils (spatula), no elevator (multiple flights of stairs), and entrance/hallway lighting/issues — these recurring practical shortcomings lowered amenity scores.
Value for Money
1
Some guests felt value was reduced by extra charges (early check-in) and by cramped conditions for larger groups (room slightly small for 4), which detracted from perceived value despite good location and cleanliness.
Food and Beverage
1
Not discussed in the reviews; no specific mentions of food or beverage services.
Overall Experience
1
While many guests praised location, cleanliness and room comfort, significant recurring issues (shabby/dirty entrance and stairwell, dark/unsecured access at night, no elevator for heavy luggage, missing kitchenette items) negatively affected the overall stay for several reviewers.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-03-25 03:30

Property Description

Discover your perfect getaway at OLD TOWN Charm & Chic by Downtown Apartments, a stylish retreat just 600 yards from Krakow's vibrant center.

Modern Comforts: Enjoy the convenience of an updated apartment featuring a fully equipped kitchenette, complete with a dishwasher, oven, microwave, and coffee machine, allowing you to prepare your favorite meals.

Prime Location: Just a short 5-minute stroll to Main Market Square and surrounded by iconic attractions like Town Hall Tower and Wawel Royal Castle, you'll experience the rich culture and history of Krakow at your doorstep.

Unmatched Amenities: Each unit offers a cozy atmosphere with a flat-screen TV, private bathroom, and heating facilities, ensuring a comfortable stay whether you’re here for leisure or business.

Book your unforgettable experience at OLD TOWN Charm & Chic today and create lasting memories in the heart of Krakow!

Important information:

This property does not accommodate bachelor(ette) or similar parties.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
When staying at the property with children, note that the property is legally obliged to apply standards for the protection of minors to determine the identity of the minors and their relationship with the adult they’re staying with.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

Cleanliness: 1
Service: 1
Location: 1
Room Quality: 1
Amenities: 1
Value for Money: 1
Food and Beverage: 1
Overall Experience: 1
K
Karolina • solo_traveller • pl
10
2026-07-11 • via Nuitee
C
Carol • solo_traveller • ie
10
Superb!!
Pros:

Location was ideal. 5mins walk to old square.
Apartment so well laid out and plenty of space.

Cons:

Nothing!😀

2026-07-11 • via Nuitee
O
Orly • family_with_children • il
10
מומלץ בחום!
Pros:

מיקום מצוין, תקשורת נוחה ואכפתית

2026-07-11 • via Nuitee
M
magdalena • solo_traveller • pl
10
2026-07-10 • via Nuitee
D
Deniz • family_with_children • tr
9
2026-07-10 • via Nuitee
D
Diana • couple • se
9
2026-07-09 • via Nuitee
G
GUVEN • extended_group • hu
8
2026-07-09 • via Nuitee
P
Phil • couple • gb
10
Great 5 day stay here. Only a few minutes walk to the main square. Very modern and clean apartment. Would highly recomme
Pros:

Excellent location, spotlessly clean with good facilities.

Cons:

Nothing

2026-07-08 • via Nuitee
Салата • couple • ua
10
2026-07-08 • via Nuitee
K
kate • family_with_children • it
8
Nice enough, comfortable enough, clean enough for short stays.
Pros:

This was an ok basic place for a short stay if you are out all day. Comfortable enough, crisp sheets, walking distance to old town. Friendly host.

Cons:

A little small and darkish, more like a hotel room with a small fridge than an apartment. Not ideal for hanging out in.

2026-07-08 • via Nuitee
V
Vladimir • solo_traveller • lt
6
Not bad for 2-3 days stay, if no problem with sewage smell.
Pros:

Good location, near the old town

Cons:

4th floor, after all day of city site seeing keep in mind. Terrible smell in bathroom.

2026-07-08 • via Nuitee
M
MARIA ELENA • solo_traveller • it
8
Pros:

Mi è piaciuta moltissimo la posizione in Cracovia, la pulizia è l'arredamento della stanza

Cons:

La struttura superiore che ospitava i letti era a soppalco con una scala ardita. Mi sarebbe piaciuto uno specchio in più per permettere a chi voleva di sistemarsi quando il bagno era occupato.

2026-07-07 • via Nuitee
N
Natalya • extended_group • gb
8
Loved krakow and the apartments location
Pros:

The apartment was wonderful and amenities were brilliant, the best part was the location.

Cons:

The shower had no mat and was very slippery my 80 year old mum slipped??? And cut her arms 😡😡
I also feel there should have been a welcome book of things to do etc.
there also could have been more towels

2026-07-07 • via Nuitee
M
Margaret • family_with_children • ie
8
Fabulous time
Pros:

Location perfect, apartment was spotless and perfect for 3 of us

2026-07-06 • via Nuitee
M
Monica • family_with_children • us
10
2026-07-06 • via Nuitee
V
vicki • solo_traveller • gb
9
Pros:

Very clean and very comfortable. Great location.

Cons:

No wardrobe space or mirror close to a socket to dry hair etc.

2026-07-06 • via Nuitee
K
Krakowiak • couple • no
10
2026-07-06 • via Nuitee
R
Riismaa • family_with_children • ee
10
Pros:

Location, room super, clean.

2026-07-06 • via Nuitee
S
Savvas • family_with_children • gr
6
Not recommended.
Cons:

First of all, there was a dirty towel left on the bathroom floor from the previous guests and a used soda can. We were asked to pay 300zl for a broken glass (the table glass) which we aren’t sure that we did this damage. How is it possible the cleaning staff to see the broken glass, but not the dirty towel and the soda can??

Secondly, the check in was at 4:00pm. We asked for an early check in. We were waiting for an update about the availability of the early check in, but we had no answer.
The access codes were supposed to be sent to us at 3:45 the latest. We have not received the codes until 4:30, so we needed to call the property in order to ask them to give us the codes. This was unacceptable and caused extra stress and tiredness.
Unfortunately I don’t have photos to upload.

2026-07-05 • via Nuitee
G
Guilherme • extended_group • br
7
Pros:

Os quartos são muito novos e limpos. A localização também é excelente, bem próxima aos principais pontos turísticos.

Cons:

As áreas comuns e entrada do prédio eram bem velhas, isso dá um aspecto esquisito quando você chega ao local.

2026-07-05 • via Nuitee