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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Air conditioning
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Garden
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Lift / Elevator
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Luggage storage
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Bar
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Tour desk
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Golf course
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Facilities for disabled guests
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Meeting/banquet facilities
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Children's playground
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Massage services
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Games room
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Spa/wellness center
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Babysitting/child services
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Billiards
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Karaoke
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Non-smoking throughout
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Private parking
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Outdoor pool
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Parking garage
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Beachfront
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Minimarket on site
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Concierge service
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Kid meals
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Snack bar
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Kids' outdoor play equipment
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Water park
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Private beach area
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Evening entertainment
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Kids' club
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Nightclub/DJ
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Entertainment staff
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Water slide
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Sun loungers or beach chairs
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Wine/champagne
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Sun umbrellas
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Coffee Shop on site
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Kids' pool
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Beach
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Breakfast takeaway containers
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Key card access
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Bike tours
Review Highlights
Categories
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Property Description
Beachfront Location
Located in the heart of Ixtapa's hotel district, the Krystal Ixtapa offers a prime beachfront location, perfect for guests looking to enjoy the sun, sand, and sea right at their doorstep.
On-Site Dining and Amenities
Indulge in a culinary experience at the hotel's multiple on-site restaurants or unwind with a refreshing cocktail at one of the bars. Additionally, guests can take advantage of the on-site gift shop, kids' activities, and both indoor and outdoor swimming pools for added convenience and leisure.
Variety of Recreational Activities
Whether you're into deep-sea fishing, golfing, shopping, swimming, or sailing, the Krystal Ixtapa is the ideal base for exploring a range of recreational activities just moments away, ensuring a fun-filled and memorable stay for all guests.
Ready to experience the perfect blend of relaxation and adventure at Krystal Ixtapa? Book your stay now for an unforgettable getaway!
The Hotel offers a Gala Dinner for Christmas and New Year's Eve only for reservations with an All-inclusive rate plan. For more information please contact the property directly with the contact details provided in your confirmation.
The property has the Stay Safe & Clean Sanitary Certification.
Reservations above 5 rooms will apply a policy group, property will be in contact with you in order to deliver terms and conditions.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.
Property Policies
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Groups
When booking more than 5 rooms, different policies and additional supplements may apply.
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Internet
WiFi is available in all areas and is free of charge.
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Pets
Pets are not allowed.
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Parking
Free private parking is possible at a location nearby (reservation is not needed).
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Location
Guest Reviews
Las actividades acuaticas
Poca variedad en el buffet
Las bebidas
La comida y que si pierdes tarjetas de toallas o de la llave de la habitación te la cobran muy cara
Restaurante de especialidad👍🏻
- Hay que pedir cafetera, no tienen en habitación
- No tiene frigobar(refrigerador) en habitación
- 2 días no pusieron botellas de agua
- 2 días no hicieron aseo hasta después de 6pm
Todo estubo bien los alimentos estaban buenos tuvimos cena privada nos la pasamos muy bien gracias
Todo estubo bien
El sazón de la comida
Los elevadores son muy viejos, una pesadilla poder subir a las habitaciones, para personas mayores es terrible.
Estadia excelente! Ótima relação custo-benefício. Funcionários muito amáveis e prestativos. Comida excelente e de ótima qualidade. Limpeza muito boa em todas as áreas. Recomendo e voltaria com certeza.
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EL SERVICIO DEL PERSONAL
EL MENU ES EL MISMO TODOS LOS DIAS
El personal de barra y de restaurante muy gentiles. La comida es deliciosa.
Las bebidas y la comida
Los elevadores y la fila del check in
El área de playa y albercas
En realidad todo pero la vista que nos toco al mar estuvo genial.
La mala información de Booking al hotel ya que llegamos y nos comentaron que solo eran 2 adultos y un menos y en realidad eran 4 adultos y 2 menores.
Fue un susto, una desesperación y molestia ya que estábamos cansados del vieje y nos salieron con eso.
Hablamos con el gerente, les enseñamos la reserva de Booking y de tanto rogar nos dejaron entrar.
Ahora ya desconfío un poco en la aplicación en una próxima.
Fue muy incomodo.
Las instalaciones 10 de 10
El servicio de los trabajadores en los restaurantes y de los que trabajan en limpieza y alrededor de la alberca excelente.
La comida altamente recomendable, especialmente la de los 4 restaurantes adicionales .
Lamentablemente el servicio de 2 señoritas que trabajan en recepción dejó mucho que desear
No es posible que aparte de ellas todos los trabajadores den su mejor esfuerzo por lograr que al menos nuestras vacaciones fueran de lo mejor y ellas que son las primeras que deben de dar un buen servicio, no les importe.
Al punto que a mi esposa le colgaron el teléfono, solo porque estaba ocupada una de ellas.
Se por experiencia que no es nada fácil trabajar detrás de un mostrador atendiendo a clientes, pero si uno es amable y además estamos cooperando para pagar su salario, lo menos que debemos de recibir es un buen trato.
Es un gran hotel y estos detalles no deberían de pasar desapercibidos.
Estoy seguro que harán algo al respecto.
Las instalaciones, la variedad de comidas y bebidas, la ubicación
Que no ponen la cantidad de toallas correcta y luego piensan que uno se las está robando
La coctelería muy bien
La comida le faltó variedad
Todo
Todo exelente
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