Hotel Jardines Del Carmen

Hotels
8.5 (128 reviews)
Ignacio Allende 22 , Tuxtla Gutierrez , mx

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Comfortable rooms
Cons:
Cleanliness issues
Old furniture
Noise from neighbors

Categories

Cleanliness
7.21
Several reviews mention issues with cleanliness, such as mold and dirty linens.
Service
9.18
The staff is consistently described as very friendly and helpful.
Location
9.22
The location is praised for being convenient and safe.
Room Quality
8.17
Rooms are generally comfortable, but some mention old furniture and noise.
Amenities
8.7
Amenity offerings like kitchen access are highlighted as beneficial, though some lack detail.
Value for Money
8.66
Considered good value, despite some complaints about specific costs.
Food and Beverage
8.21
Food options are available but could use more variety or better quality.
Overall Experience
8.68
Overall a good experience with minor drawbacks, indicated by the average rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:36

Property Description

Convenient Location and Access:
Located just off the Mexico 190 Highway, Hotel Jardines del Carmen is a mere 300 metres from the iconic Arco del Carmen in San Cristóbal de las Casas, ensuring easy access for travelers.

Comfortable Accommodation:
The rooms at Jardines del Carmen boast a simple yet vibrant decor, offering a cozy retreat. Each room is equipped with cable TV and a private bathroom, providing guests with essential comforts during their stay.

Exceptional Services:
Benefit from a 24-hour reception where the friendly staff can assist with local recommendations and information. Additionally, take advantage of the shuttle service to Tuxtla Gutiérrez Airport, making travel arrangements seamless and stress-free.

Experience convenience, comfort, and exceptional service at Hotel Jardines del Carmen. Book now for an unforgettable stay in San Cristóbal de las Casas.

Important information:

Please inform Hotel Jardines Del Carmen in advance of your expected arrival time. Please contact the property directly with the contact details provided in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:30 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.5
Based on 128 reviews
Cleanliness: 7.21
Service: 9.18
Location: 9.22
Room Quality: 8.17
Amenities: 8.7
Value for Money: 8.66
Food and Beverage: 8.21
Overall Experience: 8.68
D
Dr. Abumale • extended_group • mx
10
2026-07-07 • via Nuitee
R
Rodríguez Osorio • solo_traveller • mx
7
Me gustó, Pero no me encantó:)
Pros:

El silencio

Cons:

El cuarto muy chico y no para el precio que tenía, le faltó, y la tele que casi no se escuchaba

2026-07-01 • via Nuitee
L
Liliana Gabriela • solo_traveller • mx
10
Muy limpio y cómodo.
Pros:

La ubicación es excelente, las instalaciones son muy ordenadas y limpias, el señor de la recepcion muy amable, nos asistió en todo momento.

2026-06-30 • via Nuitee
G
Gara Morales Benítez • solo_traveller • es
10
Pros:

Todo

Cons:

Nada

2026-06-29 • via Nuitee
G
Gomez Rodriguez • solo_traveller • mx
9
Pros:

Las camas

Cons:

Los sillones estaban sucios

2026-06-28 • via Nuitee
J
Jesse Hernandez • solo_traveller • mx
10
2026-06-23 • via Nuitee
J
Josue • solo_traveller • mx
9
2026-06-18 • via Nuitee
L
Luvia • couple • mx
10
2026-06-10 • via Nuitee
P
Pérez Lima Espinosa • solo_traveller • mx
10
Buen lugar para descansar y estar.
Pros:

La accesibilidad, el personal de lobby es amable y accesible, las camas cómodas para descansar.

2026-06-05 • via Nuitee
H
Heiko • couple • de
10
Außergewöhnliche, modern eingerichtete Unterkunft in zentraler, ruhiger Lage
Pros:

Sehr gute, zentrale Lage, direkt neben der Fußgängerzone (die Lofts haben einen anderen Standort als das Hotel!). Trotzdem sehr ruhig gelegen. Sehr schöne, moderne Ausstattung und sehr sauber. Die Kommunikation mit dem Gastgeber war sehr gut und der Gastgeber sehr herzlich und zuvorkommend. Herzlichen Dank für den tollen Aufenthalt!

2026-05-31 • via Nuitee
J
Juan Carlos • family_with_children • mx
10
Cercania, seguridad y comodidad
Pros:

La ubicación muy cerca de todo y el área se sentia muy segura

2026-05-26 • via Nuitee
R
Rodriguez Lopez • solo_traveller • mx
10
Pros:

La atención del personal, limpieza y orden

2026-05-19 • via Nuitee
A
Angel Gomez • solo_traveller • mx
9
2026-05-17 • via Nuitee
A
Angel Gomez • solo_traveller • mx
10
Pros:

La atención el primer día muy buena, las instalaciones de muy buena calidad ya higiene 10/10

Cons:

Al siguiente día la muchacha que nos atendió en la mañana, fue muy déspota y grosera

2026-05-17 • via Nuitee
L
Luis • solo_traveller • mx
8
Pros:

.

Cons:

.

2026-04-18 • via Nuitee
E
Eduardo Daniel • couple • ar
8
Pros:

La ubicación y la comodidad de la terraza. También la cama súper grande y cómoda

Cons:

Las toallas

2026-04-17 • via Nuitee
A
ALMA REBECA • family_with_children • mx
8
2026-04-13 • via Nuitee
M
Miguel • couple • mx
10
Ideal para una escapada
Pros:

La ubicación y su comodidad

Cons:

El espacio de estacionamiento es poco pero útil, me parece que sería un problema en temporadas altas

2026-04-06 • via Nuitee
P
PATRICIA • solo_traveller • es
8
Buena experiencia
Pros:

Buena ubicación para visitar la ciudad. Parkings dentro del hotel.

2026-04-05 • via Nuitee
I
Isabel • family_with_children • mx
4
Pros:

El hotel No es nada de lo q booking ofrece aqui

Cons:

Llegue y me dijeron q no tenía yo reserva pprq me cancelaron la reserva q hice aqui en booking pprq según el cargo no se hizo a mi tarjeta cosa q nunca e tenido detalle cn boking para hacer mis pagos

2026-04-02 • via Nuitee