BOK21 - Hotel en Cancun

Hotels
8.3 (1163 reviews)
AV. Bonampak SM. 4 MZ 03 Lote 20, 21 Y 22 , Cancún , mx

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Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Good value for money
Friendly staff
Cons:
Issues with cleanliness
Noise problems

Categories

Cleanliness
7.09
Several reviews mentioned issues with cleanliness, including a room filled with mosquitoes and disappointment in cleanliness.
Service
9.56
Reviews praised the staff's friendliness and helpfulness.
Location
9.1
Positive comments regarding convenience and proximity to transportation, despite some noise issues.
Room Quality
8.05
Rooms were generally comfortable but faced noise issues and lacked certain amenities like hot water.
Amenities
7.58
Consistent issues with lack of hot water and some missing items based on expectations.
Value for Money
9.54
Good value for money highlighted across multiple reviews.
Food and Beverage
6.59
Limited options for food, especially breakfast not being included was noted.
Overall Experience
8.86
Guests generally found their stay satisfactory, but several issues prevented a higher rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 17:51

Property Description

Central Location

  • Located in the heart of Cancún, BOK21 - Hotel en Cancun provides easy access to popular attractions.

Comfortable Rooms

  • Enjoy air-conditioned rooms with free WiFi, flat-screen TV, and private bathrooms with free toiletries.

Convenient Amenities

  • Benefit from free private parking, 24-hour front desk, concierge service, and a terrace for relaxation.

Experience convenience and comfort at BOK21 - Hotel en Cancun. Book now for an unforgettable stay in Cancún.

Important information:

A surcharge of MXN 200 per person, per day, applies for each additional guest you wish to add to your booking.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 AM

Location

Guest Reviews

8.3
Based on 1163 reviews
Cleanliness: 7.09
Service: 9.56
Location: 9.1
Room Quality: 8.05
Amenities: 7.58
Value for Money: 9.54
Food and Beverage: 6.59
Overall Experience: 8.86
J
Jeroen • solo_traveller • nl
8
2026-07-12 • via Nuitee
¡te la cambio! • solo_traveller • mx
10
Pros:

Todo limpio y ordenado

Cons:

Que no hay suficiente estacionamiento

2026-07-11 • via Nuitee
H
Hodaya • solo_traveller • il
7
2026-07-10 • via Nuitee
A
Alisa • solo_traveller • ru
7
Pros:

Расположение.

Cons:

Есть кофеварка, но нет абсолютно ничего: ни кофе, ни чая, ни стаканов.

2026-07-10 • via Nuitee
V
Valeria Syomara • solo_traveller • mx
10
2026-07-10 • via Nuitee
K
Katherine • couple • co
5
2026-07-08 • via Nuitee
K
Kwok Yi • solo_traveller • ca
4
2026-07-08 • via Nuitee
R
Raul emanuel • solo_traveller • ro
10
Pros:

Todo . Lo recomendó

Cons:

-

2026-07-08 • via Nuitee
J
Juan Carlos • solo_traveller • mx
8
Pros:

Lugar céntrico.

Cons:

Tuve que destapar el baño, porque cuando me entregaron la habitación estaba tapado.

2026-07-07 • via Nuitee
M
Miguel Angel • solo_traveller • mx
10
2026-07-07 • via Nuitee
C
Cynthia suseth • family_with_children • mx
7
Pros:

Económico

Cons:

La ubicación es remala, mucho ruido

2026-07-06 • via Nuitee
J
J.rafael • solo_traveller • mx
8
Cons:

No tienes estacionamiento ni elevador , ni rampas para discapacitados

2026-07-06 • via Nuitee
M
Mor • solo_traveller • il
9
Pros:

החדר היה מפנק ונעים

2026-07-06 • via Nuitee
G
Gilberto Enrique • solo_traveller • ca
9
2026-07-06 • via Nuitee
B
Bsrrios • solo_traveller • mx
9
2026-07-06 • via Nuitee
Y
Yoner • solo_traveller • co
10
Pros:

Muy bueno

2026-07-05 • via Nuitee
L
Lauren • couple • au
7
Pros:

As expected

2026-07-05 • via Nuitee
Y
Yoner • solo_traveller • co
10
Pros:

Muy buen servicio

2026-07-05 • via Nuitee
N
Nelya • solo_traveller • us
9
A pleasant stay, would definitely come again.
Pros:

Comfortable bed, perfect location, also feels safe, professional staff, wonderful price point

Cons:

Bathroom needs some remodelling

2026-07-04 • via Nuitee
H
Harrison • extended_group • ca
7
Good location
Pros:

Location

Cons:

Room wasn’t clean, price could be lowered

2026-07-04 • via Nuitee