BOK21 - Hotel en Cancun

Hotels
8.3 (1163 reviews)
AV. Bonampak SM. 4 MZ 03 Lote 20, 21 Y 22 , Cancún , mx

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Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Room service
Heating
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Good value for money
Friendly staff
Cons:
Issues with cleanliness
Noise problems

Categories

Cleanliness
7.09
Several reviews mentioned issues with cleanliness, including a room filled with mosquitoes and disappointment in cleanliness.
Service
9.56
Reviews praised the staff's friendliness and helpfulness.
Location
9.1
Positive comments regarding convenience and proximity to transportation, despite some noise issues.
Room Quality
8.05
Rooms were generally comfortable but faced noise issues and lacked certain amenities like hot water.
Amenities
7.58
Consistent issues with lack of hot water and some missing items based on expectations.
Value for Money
9.54
Good value for money highlighted across multiple reviews.
Food and Beverage
6.59
Limited options for food, especially breakfast not being included was noted.
Overall Experience
8.86
Guests generally found their stay satisfactory, but several issues prevented a higher rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 17:51

Property Description

Central Location

  • Located in the heart of Cancún, BOK21 - Hotel en Cancun provides easy access to popular attractions.

Comfortable Rooms

  • Enjoy air-conditioned rooms with free WiFi, flat-screen TV, and private bathrooms with free toiletries.

Convenient Amenities

  • Benefit from free private parking, 24-hour front desk, concierge service, and a terrace for relaxation.

Experience convenience and comfort at BOK21 - Hotel en Cancun. Book now for an unforgettable stay in Cancún.

Important information:

A surcharge of MXN 200 per person, per day, applies for each additional guest you wish to add to your booking.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 AM

Location

Guest Reviews

8.3
Based on 1163 reviews
Cleanliness: 7.09
Service: 9.56
Location: 9.1
Room Quality: 8.05
Amenities: 7.58
Value for Money: 9.54
Food and Beverage: 6.59
Overall Experience: 8.86
D
Diego Israel • couple • mx
7
2026-08-08 • via Nuitee
C
Cn • solo_traveller • mx
7
Casi casi te corren...
Pros:

Muy cerca de la entrada a la ZH, buena zona, todo cerca.

Cons:

Que no estaba muy limpio y que te quieren sacar de la habitación antes de la hora que ellos mismo informan.

2026-08-08 • via Nuitee
A
AngelR • solo_traveller • mx
9
2026-08-06 • via Nuitee
A
AngelR • solo_traveller • mx
9
Pros:

The location, the bed

2026-08-06 • via Nuitee
M
Ma • couple • us
7
总体很棒，很适合过渡。
Pros:

地理位置很棒，周边便利店跟餐厅都比较多比较方便

Cons:

灯光有点昏暗

2026-08-06 • via Nuitee
C
chiara • couple • it
7
2026-08-06 • via Nuitee
D
David • solo_traveller • es
6
Pros:

Lo utilizamos para dormir, se escucha todo el ruido de la calle , no estaba sucio pero tampoco super limpio , la bañera estaba bastante sucia, para dormir una noche no esta mal

2026-08-06 • via Nuitee
A
Anna • family_with_children • it
5
2026-08-04 • via Nuitee
B
Bryan Aaron • solo_traveller • mx
10
Pros:

Atención

Cons:

Nada

2026-08-04 • via Nuitee
E
Elias Nathanael • solo_traveller • mx
10
Pros:

La ubicación,la limpieza y el trato

Cons:

Q debería tener todos los servicios de streaming

2026-08-04 • via Nuitee
L
Laura • couple • fr
8
Pros:

Très bien pour une nuit en transit avant ou après aéroport. Personnel agréable, lit confortable, pas mal de chose à proximité

Cons:

Beaucoup beaucoup de circulation à proximité de l’hôtel nuit et jour.

2026-08-03 • via Nuitee
A
Aaron • solo_traveller • mx
10
Pros:

Great

Cons:

Great

2026-08-03 • via Nuitee
A
Aaron • solo_traveller • mx
10
Pros:

Great

Cons:

Great

2026-08-03 • via Nuitee
F
Fernando • solo_traveller • bz
9
2026-08-03 • via Nuitee
M
Miriam • solo_traveller • mx
10
Por el precio es un pco mas de lo que se recibe, y todo el personal muy amable y hacen comodo todo
Pros:

la ubicacion y la comodidad

Cons:

No estaban las claves de wifi a la mano

2026-08-03 • via Nuitee
R
Reyna palomo • solo_traveller • mx
10
Lo mejor no es lo más caro sino lo que más se disfruta
Pros:

Me gusta la seguridad realmente no párese hotel para es como un departamento su ubicación para que me gusta mucho ir a la playa es muy buena realmente lo recomiendo mis amigos y familiares les a gustado mucho gracias por todo me tratan muy bien un agradecimiento a todos los empleados gracias

Cons:

Realmente para mí es muy bueno

2026-08-03 • via Nuitee
E
Elizabeth • solo_traveller • au
7
Pros:

Great room, very spacious and excellent for the price. Very friendly and helpful staff that went above and beyond expectations.

Cons:

The aircon did not reach a particularly cool temperature. Also they ran out of towels for my stay, so had to use hand towels for showering.

2026-08-02 • via Nuitee
C
Carlos Ignacio • solo_traveller • mx
10
2026-07-25 • via Nuitee
J
Jeferson • solo_traveller • br
10
Pros:

Todos os funcionários deste hotel são extremamente simpáticos e atentos!

2026-07-25 • via Nuitee
L
luis • solo_traveller • mx
9
2026-07-24 • via Nuitee