Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Spacious rooms
Good location
Cons:
Noise issues
Limited breakfast options

Categories

Cleanliness
8.41
Several mentions of cleanliness issues, particularly with linens.
Service
9.38
Guests consistently praise the friendly and helpful staff.
Location
8.92
Described as quiet and good, but some mention it may require transport.
Room Quality
8.87
Rooms are spacious and comfortable, with some noise complaints.
Amenities
8.4
Amenities are available but some are noted as extra fees, affecting overall satisfaction.
Value for Money
8.86
Decent value, but some extras like breakfast were considered insufficient.
Food and Beverage
7.91
Breakfast was criticized for being too simple and lacking variety.
Overall Experience
8.88
Overall positive but mixed feelings due to noise and breakfast issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 23:15

Property Description

Luxurious Accommodation
Zereno Boutique Hotel in Tulum offers air-conditioned rooms with modern amenities like flat-screen TVs, private bathrooms, and even some with fully equipped kitchens.

Relaxation and Recreation
Guests can unwind by the outdoor swimming pool, stroll through the lush garden, or enjoy a refreshing drink at the hotel's bar.

Convenience at Your Fingertips
With concierge services, free WiFi, and a 24-hour front desk, Zereno Boutique Hotel ensures a hassle-free stay for all guests.

Experience the ultimate blend of comfort and convenience at Zereno Boutique Hotel. Book now for an unforgettable stay in Tulum.

Important information:

Please be aware guest must pay a 5 % of net price for environmental fee at front desk when at arrival, with credit or debit card, Visa,Master Card and American Express.In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.7
Based on 1035 reviews
Cleanliness: 8.41
Service: 9.38
Location: 8.92
Room Quality: 8.87
Amenities: 8.4
Value for Money: 8.86
Food and Beverage: 7.91
Overall Experience: 8.88
N
Nieto Garcia • solo_traveller • es
8
Cons:

Desayuno muy escaso y poco variado

2026-07-09 • via Nuitee
B
Bianca • extended_group • be
9
Smaakvol ingericht appartement voorzien van alle comfort
Pros:

Super vriendelijk personeel en heel mooi ingerichte kamers

Cons:

Je hebt echt een auto nodig of je moet de taxi nemen, maar die kosten weinig dus eigenlijk geen probleem

2026-07-09 • via Nuitee
K
Katya • family_with_children • gb
10
Fabulous service, lovely attention to detail, stunning apartment with loads of space
Pros:

Stunning accommodation

2026-07-07 • via Nuitee
L
lydianne • solo_traveller • fr
8
Classe
Pros:

Très classe,
Des très grands espaces dans le logement
Une piscine agréable et une belle végétation autour
Un personnel très pro et aidant
Zone hotel sécurisée

Cons:

Le seul bémol est l emplacement
Le centre est à 10 15 min à pied, ce qui n est pas long, mais demande de passer le long d une grande zone de bidonvilles ce qui peut être perturbant ou donner un sentiment d insécurité

2026-07-07 • via Nuitee
C
Chalsea • couple • au
6
Gorgeous hotel great breakfast but a bit far from Centro or beach
Pros:

The room was beautiful and had a lot of space felt safe as it was in a gated community and a good healthy breakfast was given. Staff were also lovely

Cons:

Location was a bit far out had to rely on taxis which can be expensive to get anywhere and no onsite food so meant lots of taxis around.

2026-07-05 • via Nuitee
M
Mária • extended_group • hu
10
2026-07-05 • via Nuitee
C
Carla • couple • es
10
2026-07-01 • via Nuitee
P
Polyana • couple • br
10
2026-06-29 • via Nuitee
N
nathalie • couple • fr
9
Pros:

Très bel appartement et personnel adorable

2026-06-28 • via Nuitee
A
Agustina • couple • ar
9
2026-06-26 • via Nuitee
M
Mariane • extended_group • br
10
Pros:

Um dos lugares mais lindos que já fiquei.
Muito confortável e limpo.O hotel é completo e oferece toda infraestrutura.
Super indico próximo ao centro é pouco longe da zona hoteleira.

2026-06-26 • via Nuitee
שיר • solo_traveller • il
9
2026-06-25 • via Nuitee
I
IsabellaRaucci • solo_traveller • it
7
Pros:

Camera grande e bellissima, un piccolo appartamento quasi di design

Cons:

Colazione troppo troppo scarsa

2026-06-24 • via Nuitee
M
Małgorzata • couple • pl
10
super
Pros:

hotel super, lokalny, nie ma klimatu resortowego, wygląd przepiękny, styl boho, basen super w naturalnym kolorze, a nie sztucznym, pokoje świetnie wyposażone, cisza, nie ma bębniącej głośno muzyki, naprawdę można wypocząć. Do poruszania sie po mieście albo inDrive albo trzeba wypozyczyć auto.

Cons:

można dodać wytrawne śniadania, tego nam brakowało, bo w domu codziennie jemy śniadania na słono. W hotelu dostępne są tylko małe śniadania na słodko.

2026-06-22 • via Nuitee
M
Maria • extended_group • es
9
Ideal para viajar con amigos o pareja!
Pros:

El hotel era ideal y las habitaciones eran súper grandes y cómodas
Camas inmensas

Cons:

Nos toco en Una habitación en la última planta y tenía una lona en la cubierta protegiendo el tejado de paja y hacía mucho ruido con el viento

2026-06-20 • via Nuitee
S
Sam • couple • nl
1
Pros:

Niks

Cons:

- swimming pool very small, picutures are misleading
- breakfast contains only 1 bowl of yoghurt or toast with butter (that ist)
- people are very rude and not friendly
- we had a towel with a stains and they charged 15 euro to clean it

2026-06-16 • via Nuitee
C
Charlotte • couple • fr
8
2026-06-15 • via Nuitee
A
Agata • couple • gb
10
Perfect
Pros:

Our room was incredible. Very spacious, clean and beautiful!

Cons:

The roof that we had in our room was probably the only issue since because of the wind a lot of hay falling that made a bit of a mess

2026-06-14 • via Nuitee
G
Gábor • solo_traveller • hu
9
2026-06-11 • via Nuitee
V
Victor • couple • us
10
2026-06-09 • via Nuitee