The Point Hotel & Suites Universal

Localização

I happened upon The Point in early May, and I was so impressed with staff members Shianne, Yashika and Luis! Then, when I got to the room and had the opportunity to look around the property - WOW!!! - I have got to give immense kudos to the property. This is one of the finest properties I've had the opportunity to stay at. And as I stated, STAFF WAS TERRIFIC!!! Management at The Point - these members of staff are keepers! Now, on the other hand, Vacation Offer (VO), needs to go.

My stay was in a small room for two. The room was clean and quite. The bed was comfortable. A kitchenette consisting of a microwave, Mini fridge, kettle and a coffee maker with dishes is in the room. Counter space was very limited. The bathroom is well stocked.

A localização é muito boa, principalmente em relação aos parques da Universal. Em menos de 10 minutos, você está no estacionamento dos parques. O quarto é confortável, com uma cama king boa. Banheiro espaçoso. Cozinha funcional com vários utensílios. Comunicação muito boa com o anfitrião.

Location great from Universal. Beds terribly hard, still have sore shoulders. Bathroom plumbing terrible and needs updating. Also, does not have hard line phones in room, which is needed for emergencies.

Excellent staff, location and value for money. Bar/pool area great for chilling on days away from the parks and attractions.

I enjoy staying at the Point suites every time I visit Orlando for business. I love the Full Kitchen and Laundry suite that also has a balcony to wind down the day with a beautiful sunset. Sitting just outside Universal and Icon Park, you're literally 5 minutes from everything, with plenty of restaurants nearby. Wi-Fi, Fitness center, nice pool & jacuzzi; the only thing they don't supply is a Butler!!

Fast forward to today , I had called multiple times and always told they were looking into it. First they said the would listen to the phone calls, then they stopped with that excused and said they are working towards it, that they will call me back. They never call. You call them back and same excused. I asked for a manager 2 times and they are never around. They never call back either. I wrote in the page with this complaint and also completely ignored. At this point, they have completely waste my time and they will waste yours if you have an issue. I read another review here similar with them never calling back or resolving anything. They have 0 cares about the customers. In my last call I told the lady, if there is no resolution just tell me don’t keep dragging me along and telling me you are working on it. They are shameless and just lie. I don’t want a response with your apologies. Keep that, too late. Wasted my time and energy for something so easy and answer yes or no. I will make sure I report you anywhere I can, so everyone knows the kind of business that you are running.

We got this room for SUPER cheap, so we went for it. The living and sleeping spaces were all really clean. Very minimalistic. Would’ve loved to know that the laundry is IN UNIT. For some reason that wasn’t clear on the site we used. We would’ve brought a lot less clothes. The pull-out couch did not come with any bedding or pillows, even though we specified we had 2 adults and 2 kids.
We loved the keyless entry.
The “gym” is a nightmare. It is maybe a 10x10 room, no AC. Two treadmills, two rusty bikes, one chest press, one pull-down, a leg extension, and ONE single dumbbell. The pool is dirty. The bartender cooks in the back instead of watching the bar (not her fault), so it took forever to get a drink.

All that being said, the rooms were clean, and we slept well. The people who worked there were also super nice.

service from the front desk was great they held all our belongings behjnd the smdesk until our room was available and let us check in an hr early! staff was very accommodating! place was clean snd the room isnt a room its ab apartment, pricewise was amazing we will come back again

We stayed for a couple nights for just a weekend trip to Orlando. The room was very clean and comfortable. The front desk staff(Shianne) was very friendly and courteous during check in. The location is prefect for shopping, dining and park visits. It’s very quiet considering it’s in a well traveled area. My only complaint was the pillows but I’m very picky about pillows and I travel with my own.

I've stayed at this property several times since 2018. I've always liked it. I like the improvements to the door locks to rooms with the code. I also like the new parking tags. The location is really good for the old and the new Universal Parks.

I’ve stayed at this hotel twice. Everything is always so clean, the bartender by the pool always takes good care of us. Highly recommend staying here!

Cannot rate this hotel high enough. Myself and my wife stayed in room 1208S from 19th to 21st March on our way to Anna Maria Island via a short stay in Orlando . Brilliant value and excellent large apartment room. Yashika on reception was superb and so helpful as were the other reception staff we met. Room spotless and fully equipped with full cooking and washing equipment and utensils.They have modernised rooms to a good standard . Bonus is the balcony. Have read some concerns on hot water but we were top floor and had no issues at all with shower or sinks. Pool area excellent with great pool bar and food. So good we have rebooked for 3 days on 28th to 31st March on our way back to UK after a visit to Anna Maria Island.Great location. We have stayed at numerous Orlando Hotels and some classed as superior star rating but this beats them all overall and value excellent. If you are looking at this hotel as an option don’t hesitate.

Book this hotel! You will not be disappointed.

I booked the King Suite to share along with my daughter. I was not expecting what were handed. It was absolutely incredible from the hotel reception staff, Who were the absolute best (should out to Yakisha, an absolute lady!) cleanliness to the appliances provided, not to mention the views, the incredible pool right next to the bar/eatery. You’re right on top of all of the major parks and the Ubers are super cheap.

I will absolutely most definitely without a doubt returning. I would highly recommend to anybody and everybody.

I felt extremely safe in this hotel as a loan traveller with a young daughter. couldn’t have asked for more.
Five stars from me. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️