Hotel Luma by Kavia

Hotels
•
Kavia Hotels
8.4 (2412 reviews)
CLAVELES MANZANA 4 LOTE 1, 3, 3-A, 5 Y 31 109 SM 22 , Cancún , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
24-hour front desk
Restaurant
Family rooms
Luggage storage
Tour desk
See all facilities

Review Highlights

Pros:
Clean and modern facilities
Friendly and helpful staff
Great location near services
Cons:
Noise issues from surrounding areas
Lack of hairdryers and basic amenities
Inconsistent quality of food

Categories

Cleanliness
8.38
The hotel is noted for being very clean and well maintained, recommended by multiple reviews.
Service
8.85
Staff are consistently praised for their kindness and helpfulness.
Location
8.99
Many reviews highlighted the great location, especially for accessibility to various services.
Room Quality
8.14
There are mentions of issues with noise and ventilation in the rooms.
Amenities
8.07
Some amenities were reported lacking, such as hairdryers in the rooms.
Value for Money
8.43
The hotel is generally considered to be good value for the price, but additional fees diminish this.
Food and Beverage
7.68
Breakfast quality was sometimes reported to be poor and inconsistent.
Overall Experience
8.65
Overall positive experiences are noted, despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 17:59

Property Description

Luxurious Accommodation in the Heart of Cancún

Modern Amenities: Hotel Luma by Kavia offers free WiFi, a restaurant, and free private parking. Guest rooms feature a flat-screen TV, air conditioning, and some even include a terrace for a relaxing stay.

Exceptional Service: With a 24-hour front desk and concierge service, guests can expect top-notch assistance throughout their stay. Certain rooms also boast a balcony with stunning city views.

Prime Location: Situated centrally, the hotel is close to key attractions like Cancun Government Palace and Cancun Bus Station, making it the ideal choice for travelers seeking convenience and comfort.

Book your stay at Hotel Luma by Kavia now to experience luxury and convenience in Cancún!

Important information:

When booking 3 rooms or more and 3 nights or more, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.4
Based on 2412 reviews
Cleanliness: 8.38
Service: 8.85
Location: 8.99
Room Quality: 8.14
Amenities: 8.07
Value for Money: 8.43
Food and Beverage: 7.68
Overall Experience: 8.65
J
Josué Neftalí • solo_traveller • mx
9
Pros:

La ubicación

Cons:

El baño necesita un aditamento para colgar la ropa

2026-07-25 • via Nuitee
A
Abdihakin • couple • us
9
2026-07-23 • via Nuitee
G
Gabriel • solo_traveller • mx
1
Debería de renunciar quien propuso una coladera dentro de la habitación.
Pros:

La amabilidad del personal.

Cons:

Poner un lavamanos en la habitación me parece un poco extraño pero es aceptable, lo que no es aceptable es que pongan una coladera debajo del lavamanos, por tanto la coladera estaba en la habitación, toda la noche la pasé con malos olores dentro de la habitación.

2026-07-23 • via Nuitee
L
Lesly ruby • family_with_children • mx
5
Regular
Pros:

Las camas

Cons:

Las escaleras y que no habia desayuno

2026-07-22 • via Nuitee
R
Rodolfo • solo_traveller • mx
10
Pros:

Excelente hotel, muy buena ubicación el trato del personal es perfecto.

Cons:

No hay canales x por cable, pero el servicio del internet es bueno.

2026-07-21 • via Nuitee
A
Alana • extended_group • br
9
Pros:

Superou as expectativas, hotel muito organizado e no centro de Cancún.

Cons:

No restaurante havia poucas opções de café da manhã, isto é, muitas coisas do cardápio não estavam disponíveis.

2026-07-19 • via Nuitee
J
Juan Pablo • solo_traveller • mx
9
2026-07-19 • via Nuitee
D
David • extended_group • us
10
Nice I liked it.
Pros:

Good customer service, please get a cart to transport the luggage from the Car to the hotel room.

Cons:

No cart for luggage

2026-07-19 • via Nuitee
S
Sarah • solo_traveller • de
8
2026-07-18 • via Nuitee
A
Arce Bartolo Martinez • solo_traveller • mx
10
2026-07-17 • via Nuitee
H
Helen • family_with_children • au
8
Buen precio y calidad.
Pros:

La ubicación

Cons:

El ascensor no funciona y nos dijeron que no funcionaría más

2026-07-17 • via Nuitee
S
Sherian • solo_traveller • tt
9
Pros:

Wonderful location. Helpful English speaking staff. Very clean comfortable space. Would definitely visit again.

2026-07-17 • via Nuitee
I
Isabelle • couple • br
10
2026-07-16 • via Nuitee
N
Nathalie • solo_traveller • be
8
Pros:

Behulpzaamheid pereoneel, koffers kunnen laten staan na de checkout, hygiëne. Alles kortbij het hotel

Cons:

Geen zwembad. Lift kapot. Verboden alcohol drinken op de kamer. Geen sigaretje kunnen roken op het balkon.

2026-07-16 • via Nuitee
N
Nathalie • solo_traveller • be
8
Cava voor een paar nachten
Pros:

Vriendelijk personeel, ook de poetsmeisjes zijn erg lief. Dichtbij ADO busstation, dichtbij las Palapas en toeristen winkels en eettenten en de hoofdweg met collecrivo/bus/taxi stops. 10 minuten wandelen naar route 666 rock biker bar. 5minuten van de supermarkt chedraui. Bedden zijn ok maar niet super comfortabel. Geen of weinig lawaai, vrij rustigdat

Cons:

Dat ik er drie keer ben komen overnachten en dat 1 keer niemand mij help met mijn koffers terwijl het duidelijk was dat ik het moeilijk had met dat gesleur.

2026-07-15 • via Nuitee
Z
Zikun • couple • cn
10
2026-07-15 • via Nuitee
F
Francisco Arnaldo • couple • br
10
O hotel é excelente e tem um perfume no ar muito agradável
Pros:

Tudo muito limpo e tudo novo

Cons:

Eu gostei de tudo as instalações são excelentes.

2026-07-15 • via Nuitee
M
Mickael • couple • fr
9
2026-07-14 • via Nuitee
H
Harish • extended_group • ca
7
Cons:

Lift not working

2026-07-14 • via Nuitee
M
Martínez • solo_traveller • mx
10
Pros:

Excelente lugar para descansar mucho comercio al rededor
Lo recomiendo al 100%🆗

2026-07-12 • via Nuitee