Hotel Luma by Kavia

Hotels
•
Kavia Hotels
8.4 (2397 reviews)
CLAVELES MANZANA 4 LOTE 1, 3, 3-A, 5 Y 31 109 SM 22 , Cancún , mx

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Air conditioning
24-hour front desk
Restaurant
Family rooms
Luggage storage
Tour desk
See all facilities

Review Highlights

Pros:
Clean and modern facilities
Friendly and helpful staff
Great location near services
Cons:
Noise issues from surrounding areas
Lack of hairdryers and basic amenities
Inconsistent quality of food

Categories

Cleanliness
8.38
The hotel is noted for being very clean and well maintained, recommended by multiple reviews.
Service
8.85
Staff are consistently praised for their kindness and helpfulness.
Location
8.99
Many reviews highlighted the great location, especially for accessibility to various services.
Room Quality
8.14
There are mentions of issues with noise and ventilation in the rooms.
Amenities
8.07
Some amenities were reported lacking, such as hairdryers in the rooms.
Value for Money
8.43
The hotel is generally considered to be good value for the price, but additional fees diminish this.
Food and Beverage
7.68
Breakfast quality was sometimes reported to be poor and inconsistent.
Overall Experience
8.65
Overall positive experiences are noted, despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 17:59

Property Description

Luxurious Accommodation in the Heart of Cancún

Modern Amenities: Hotel Luma by Kavia offers free WiFi, a restaurant, and free private parking. Guest rooms feature a flat-screen TV, air conditioning, and some even include a terrace for a relaxing stay.

Exceptional Service: With a 24-hour front desk and concierge service, guests can expect top-notch assistance throughout their stay. Certain rooms also boast a balcony with stunning city views.

Prime Location: Situated centrally, the hotel is close to key attractions like Cancun Government Palace and Cancun Bus Station, making it the ideal choice for travelers seeking convenience and comfort.

Book your stay at Hotel Luma by Kavia now to experience luxury and convenience in Cancún!

Important information:

When booking 3 rooms or more and 3 nights or more, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.4
Based on 2397 reviews
Cleanliness: 8.38
Service: 8.85
Location: 8.99
Room Quality: 8.14
Amenities: 8.07
Value for Money: 8.43
Food and Beverage: 7.68
Overall Experience: 8.65
A
Antonio • solo_traveller • mx
10
2026-07-04 • via Nuitee
C
Cornelia • solo_traveller • be
7
Bon
Pros:

Emplacement, spacieux

Cons:

Le personnel ne parle pas anglais ce qui est dommage quand on sait que l’hotelerie est un secteur touristique.
Les femmes de ménages font trop de bruit

2026-07-03 • via Nuitee
M
Maebara • solo_traveller • br
9
Pros:

Localização e quartos são muito arrumados e confortáveis

Cons:

Banheiro com porta de vidro na ducha, tira privacidade

2026-06-30 • via Nuitee
M
Mayra • family_with_children • pt
9
2026-06-30 • via Nuitee
A
Anna Clara • extended_group • mx
6
Opção para uma ou duas noites em Cancún, apenas para dormir.
2026-06-28 • via Nuitee
J
Jonathan • couple • mx
8
2026-06-26 • via Nuitee
J
Jorge Guadalupe • solo_traveller • mx
10
Pros:

Muy bonito hotel muy limpio
Excelente ubicación

2026-06-23 • via Nuitee
A
Antonio • solo_traveller • mx
9
Pros:

Super limpio, la buena atención

Cons:

El elevador no funciona

2026-06-23 • via Nuitee
P
Pablo • solo_traveller • es
10
2026-06-23 • via Nuitee
S
SV • solo_traveller • fr
2
A fuir...
Pros:

Le parking et le réfrigérateur.

Cons:

Le bruit, impossible de dormir jusqu'à la fermeture de la boîte de nuit vers 4h du matin.
La chambre 103 au rdc donne sur la rue et la boite de nuit, des gens parlent devant la fenêtre toute la nuit.
J'avais demandé une chambre au calme ! On entend aussi les bruits venant de la réception et du couloir.
La porte de la douche donne dans la chambre et il n'y a rien pour poser ses affaires dans celle ci.
Le lavabo est dans la chambre.

2026-06-21 • via Nuitee
D
Dario • solo_traveller • mx
7
2026-06-21 • via Nuitee
R
Rafiki • solo_traveller • mx
10
2026-06-21 • via Nuitee
S
Silvia • couple • it
9
Consigliata
Pros:

Nel complesso carina! Le stanze tenute un po’ male b però ottimo rapporto qualità prezzo

2026-06-20 • via Nuitee
K
Khajamic • solo_traveller • au
10
2026-06-17 • via Nuitee
M
maribel • solo_traveller • cl
10
2026-06-16 • via Nuitee
J
Jose • family_with_children • ve
2
2026-06-16 • via Nuitee
M
Mustafa • family_with_children • ca
10
Will visit again
Pros:

The staff is pretty good and accommodate your requests. The housekeeping also kept everything clean.

Cons:

Nothing was bad

2026-06-15 • via Nuitee
J
Jérôme • solo_traveller • fr
9
2026-06-15 • via Nuitee
M
Mustafa • family_with_children • ca
10
2026-06-15 • via Nuitee
D
David • solo_traveller • mx
10
2026-06-14 • via Nuitee