Hotel Luma by Kavia

Hotels
•
Kavia Hotels
8.4 (2325 reviews)
CLAVELES MANZANA 4 LOTE 1, 3, 3-A, 5 Y 31 109 SM 22 , Cancún , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Air conditioning
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Tour desk
Non-smoking throughout
Concierge service
Public Bath
See all facilities

Review Highlights

Pros:
Clean and modern facilities
Friendly and helpful staff
Great location near services
Cons:
Noise issues from surrounding areas
Lack of hairdryers and basic amenities
Inconsistent quality of food

Categories

Cleanliness
8.38
The hotel is noted for being very clean and well maintained, recommended by multiple reviews.
Service
8.85
Staff are consistently praised for their kindness and helpfulness.
Location
8.99
Many reviews highlighted the great location, especially for accessibility to various services.
Room Quality
8.14
There are mentions of issues with noise and ventilation in the rooms.
Amenities
8.07
Some amenities were reported lacking, such as hairdryers in the rooms.
Value for Money
8.43
The hotel is generally considered to be good value for the price, but additional fees diminish this.
Food and Beverage
7.68
Breakfast quality was sometimes reported to be poor and inconsistent.
Overall Experience
8.65
Overall positive experiences are noted, despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 17:59

Property Description

Luxurious Accommodation in the Heart of Cancún

Modern Amenities: Hotel Luma by Kavia offers free WiFi, a restaurant, and free private parking. Guest rooms feature a flat-screen TV, air conditioning, and some even include a terrace for a relaxing stay.

Exceptional Service: With a 24-hour front desk and concierge service, guests can expect top-notch assistance throughout their stay. Certain rooms also boast a balcony with stunning city views.

Prime Location: Situated centrally, the hotel is close to key attractions like Cancun Government Palace and Cancun Bus Station, making it the ideal choice for travelers seeking convenience and comfort.

Book your stay at Hotel Luma by Kavia now to experience luxury and convenience in Cancún!

Important information:

When booking 3 rooms or more and 3 nights or more, different policies and additional supplements may apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
In the event of an early departure, the property will charge you the full amount for your stay.
Parking is subject to availability due to limited spaces.
This property is located in a busy area so guests might experience some noise.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not possible).

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.4
Based on 2325 reviews
Cleanliness: 8.38
Service: 8.85
Location: 8.99
Room Quality: 8.14
Amenities: 8.07
Value for Money: 8.43
Food and Beverage: 7.68
Overall Experience: 8.65
• couple • ca
7
2026-05-29 • via Nuitee
O
Otávio Villanueva • solo_traveller • br
8
Simples porém atendeu às necessidades.
Pros:

Equipe da recepção gentil.
Estacionamento seguro, fechado com portão e com grande quantidade de vagas.
Localização prática para quem está de passagem em Cancun, como foi nosso caso.

Cons:

O quarto tinha duas camas de casal, porém eram tão pequenas que dormimos cada um em uma cama.
Mesinha de cabeceira do nosso quarto (102) estava quebrada, pendurada por dois parafusos.

2026-05-28 • via Nuitee
정 • couple • kr
3
2026-05-27 • via Nuitee
D
Daniël • couple • nl
7
Makkelijk hotel voor een nacht op doorreis
Pros:

Grote kamer, makkelijk parkeren

Cons:

De kamer op de begane grond was gehorig door zowel de club tegenover het raam van de kamer als de gang waar gasten liepen

2026-05-26 • via Nuitee
P
Pandora • family_with_children • cl
8
Buena ubicación e instalaciones limpias
Pros:

La ubicación céntrica es practica

Cons:

El ruido de disco aledaña y el wifi no es de buena calidad

2026-05-26 • via Nuitee
R
Ruslan • solo_traveller • az
10
2026-05-20 • via Nuitee
D
Darren • solo_traveller • gb
8
Pros:

Simple but comfortable accommodation. Good location

Cons:

Slightly noisy because our room was right next to a busy street.

2026-05-18 • via Nuitee
O
Oscar • solo_traveller • mx
9
Buen hotel relación calidad precio
Pros:

El tamaño de la habitacion así como su limpieza, las camas se perciben nuevas y son cómodas, el aire acondicionado es bueno, tiene estacionamiento propio así como la amabilidad del personal incluído el restaurante!

Cons:

Estuve hospedado a mediados de mayo 26 y el elevador no servía así que darle al 3 piso por escaleras si vas con adultos mayores o niños cuidado,el wc está separado de la regadera y la puerta de la regadera es traslúcida sumado que da hacia la recámara el restaurante está accesible y buen sabor pero poca disponibilidad de alimentos.

2026-05-18 • via Nuitee
V
Victoria • solo_traveller • es
8
Un buen hotel para una estancia corta
Pros:

La limpieza y la ubicación

Cons:

La falta de ascensor

2026-05-17 • via Nuitee
B
Brandon • couple • bz
10
2026-05-17 • via Nuitee
A
Anne-Marie • couple • fr
5
2026-05-16 • via Nuitee
A
Anne-Marie • couple • fr
5
Pros:

L emplacement proche de l aéroport

2026-05-16 • via Nuitee
L
Liz • extended_group • pa
10
2026-05-15 • via Nuitee
M
marie pierre • solo_traveller • fr
10
2026-05-14 • via Nuitee
L
lou • solo_traveller • fr
8
一般
Pros:

位置不错

Cons:

第一天进去，什么都没有，我自己买了shampoo和沐浴露，结果第二天我给前台说了不要进我房间打扫但是依然有人来打扫。还提供了shampoo和洗发水

2026-05-14 • via Nuitee
A
Alicia • solo_traveller • co
10
Excelente
Pros:

Todo me gusto

2026-05-12 • via Nuitee
E
Eunice • family_with_children • nl
7
Nice stay. Perfect for 1 night.
Pros:

We only stayed for 1 night. We had a good stay. Easy check in, room was clean and big enough for our family.

Cons:

The window had no outside view, but was overlooking inside the hotel.

2026-05-11 • via Nuitee
B
benoit • solo_traveller • be
7
Trop bruyant
Pros:

Pratique quand on arrive, fait le job. Petit déjeuner super bon.

Cons:

Le bruit,notre chambre avait littéralement vue sur la porte d entrée d une boite de nuit,donc bruit devant la fenêtre jusqu'à 5h du matin, très désagréable si on a besoin de repos.

2026-05-09 • via Nuitee
S
Sigfried Günther • couple • de
10
Pros:

Ubicación perfecta

2026-05-08 • via Nuitee
A
Antonia Onorato • solo_traveller • it
7
Pros:

La posizione, vicino alla fermata dei bus Ado.

Cons:

La stanza del pianoterra affacciava sulla strada.

2026-05-08 • via Nuitee