Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Shuttle services
Staff
Proximity to ski lift
Ski in/out
Very comfy
Close to slopes and amenities
Cons:
Breakfast

Categories

Cleanliness
9.13
Standard quality for this hotel tier.
Service
9.6
Staff are lovely.
Location
9.64
Proximity to ski lift, ski in/out.
Room Quality
9.09
Very comfy, close to slopes and amenities.
Amenities
9.12
Shuttle services.
Value for Money
9.08
Standard quality for this hotel tier.
Food and Beverage
8.63
Breakfast.
Overall Experience
9.3
A positive stay with minor inconveniences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 20:40

Property Description

Luxurious Ski-in Ski-out Experience

Ski-in Ski-out Access: Enjoy the convenience of skiing right to your doorstep at The Maples Niseko. With just a minute's walk to Niseko Grand Hirafu, you can easily hit the slopes and make the most of your winter getaway.

Gourmet Dining Options: Indulge in culinary delights at the hotel's cafe and restaurant. Whether you're craving a cozy meal after a day on the slopes or a quick snack between runs, our dining options have you covered.

Top-Notch Amenities: From ski equipment storage to round-the-clock front desk service, we ensure your stay is seamless and stress-free. Take advantage of our on-site concierge for personalized recommendations and assistance throughout your stay.

Experience the ultimate ski vacation at The Maples Niseko. Book now for an unforgettable stay in Niseko!

Important information:

Housekeeping services:
• Service Clean every 2nd day - Includes light clean of rooms, replacement of towels and garbage removal
• Mid Clean every 4th day for stays over 5 nights - Includes service clean plus change of linen and vacuum-cleaning of rooms"

"Important Note
• No smoking is allowed in the property (includes balcony areas). Guests who smoke will be liable to pay a JPY 100000 for Apartments and JPY 500,000 for Penthouses fine and additional damage charges may apply to compensate later guests who are affected by the smell of smoking or the owner of the property for bookings that need to be relocated to a different property.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

9.2
Based on 235 reviews
Cleanliness: 9.13
Service: 9.6
Location: 9.64
Room Quality: 9.09
Amenities: 9.12
Value for Money: 9.08
Food and Beverage: 8.63
Overall Experience: 9.3
C
Courtney • solo_traveller • au
10
2026-09-12 • via Nuitee
L
Laura • solo_traveller • gb
10
Great place. Lovely staff, good facilties.
Pros:

Staff were very helpful indeed, booking restaurants for us and helping with our luggage delivery. Very friendly and well trained all round.
The apartment was just what we needed, good facilities, quiet room, comfy beds and services. The pyjamas were great!

Cons:

Would have liked some kind of gym or fitness room to do some stretching.

2026-09-07 • via Nuitee
A
Angela • family_with_children • gb
10
Beautiful apartment , views and facilities exceptional. Staff went the extra mile to send my bike box to Tokyo.
Pros:

This apartment was amazing - the views and the layout really worked well for our family of four. I could live here!

Cons:

Nothing

2026-09-06 • via Nuitee
J
Johanna • extended_group • fi
10
Pros:

Varustetaso loistava. Henkilökunta ratkaisi kaikki ongelmatilanteet. Erinomainen palvelu.

2026-09-03 • via Nuitee
T
Tomas • family_with_children • sk
10
Perfect 2 bedroom apartment, clean and spacious.
Pros:

Perfect 2 bedroom apartment, clean and spacious. Very helpful staff.

2026-09-02 • via Nuitee
L
Leonie • solo_traveller • au
10
Pros:

Location was excellent. Apartment clean and facilities were excellent

2026-09-01 • via Nuitee
S
Simone • solo_traveller • it
10
Un soggiorno indimenticabile!
Pros:

Appartamento bellissimo e location perfetta. Menzione speciale per il personale: sempre attento, professionale ed estremamente disponibile.

2026-09-01 • via Nuitee
L
Liu • couple • za
10
Spacious stay. Very comfortable lodging.
Pros:

The property is extremely spacious. And location is quite nice. With good view

Cons:

Bathroom was just slightly smaller but still very nice

2026-09-01 • via Nuitee
Y
yalun • couple • tw
10
這次來參加UCI 公路車競賽，門口進入後可以暫掛腳踏車的架。自行車也可以牽入房間。 樓下的pizza推薦一定要吃太美味了。房間非常寬敞，床與整潔度也非常完美
Pros:

服務 與整體的舒適度，任何時候都感覺在家生活

Cons:

找不到餐具，只好請求櫃檯人員幫忙

2026-08-31 • via Nuitee
C
Courtney • family_with_children • au
10
2026-08-31 • via Nuitee
C
Courtney • solo_traveller • au
10
2026-08-31 • via Nuitee
B
Benjamin Paul • solo_traveller • gb
8
Perfect for my stay in Niseko
Pros:

Very efficient and friendly staff. Good self contained and well appointed room

Cons:

2 hour journey from Chitose airport can be expensive

2026-08-31 • via Nuitee
N
Neonchick • solo_traveller • au
10
Pros:

Staff were friendly and helpful. Great location.

2026-08-31 • via Nuitee
R
Richard • couple • nz
9
Excellent location for us and a good spacious room
Pros:

Very friendly and helpful staff and great having the pizzeria restaurant on site.

2026-08-31 • via Nuitee
M
mj0503 • family_with_children • jp
1
リストされている情報とは違う。
Cons:

ボイラーが壊れていてお湯が出ない。洗濯機、冷蔵庫が壊れていてエラー音がする。日本の土地を海外の方に購入され、明らかにおかしなエリアになっている。日本の良さを失った場所としてニセコは本当に治安が悪い。表向き悪くは見えないが、海外のリゾート地とは比にならないレベルの治安の悪さ。

2026-08-18 • via Nuitee
I
Ian • solo_traveller • nz
10
2026-05-30 • via Nuitee
E
Ellen • couple • sg
10
2026-05-07 • via Nuitee
L
Lorene • extended_group • sg
10
2026-04-20 • via Nuitee
S
Sayaka • family_with_children • au
9
ヒラフに来るなら、ここお勧め！利便性◎
Pros:

〇 到着以前から好感持てた。私の問い合わせに直ぐに返信して下さり、ホテル以外のことも色々提案して下さり、到着前から信頼できるホテルだな、と感じました。
〇 到着日、バス停までピックアップに来て下さり、スーツケースを持っての長い移動で疲れていた私達には、とても有難かったです。チェックアウトの日もバス停まで快く送って下さったので感謝しています。
〇 ニセコひらふの街と、ゲレンデ麓のスキーセンターとの中間に位置しているため、昼も夜もとても便利でした。
〇 ニセコひらふのファミリーゲレンデから、このホテルの暖房室/スキーロッカーへ入れるようになっていて、スキーロッカーも多い＆大き目のものもあるので、とても便利でした。
〇 部屋のインテリアがセンスあり。北欧風で、スッキリしていて、でも温かみがあって、居心地も良かったです！
〇 部屋内に、洗濯乾燥機があるので、時間気にせず洗濯ができて、連泊者には本当に便利で有難かったです。特に冬服やスキーで使うものは、分厚くて嵩張る＆乾きずらいので、洗濯乾燥機が部屋にあるのは特筆したいこと。ここを選ぶことになった理由の一つでもあります。

Cons:

X 予約前、他のホテルと比べた際も、んん～と、思ったことは、 ’バスタブが無い'
春、夏の滞在なら、気にならないと思いますが、冬、アフタースキーで、バスタブが無いのは、とても残念！

X レセプションのスタッフの対応が残念。
スキーシーズンの間だけの、リゾートバイト、パートタイムワーカー達なのは分かっていますが、それにしてもガッカリ。レセプションにいたスタッフ達の一部のスタッフは、笑顔で直ぐ対応してくれて、感じが良かったですが、三分の二のスタッフ達は、Hello や How are you? などの声かけを全くしないどころか、ゲストがホテルを出入りして彼らの横を通っても、ゲストの方を見ることもなく、スタッフ同士で話していたり、話に花が咲いて盛り上がっていたり...。制服は着ているけど、仕事ではなく、友人同士で話している連中、みたいな光景が多々ありました。来シーズンは、新スタッフ教育時、せめてゲストが通る時ぐらいは、ゲストを意識するように教えた方がいいと思います。

2026-04-11 • via Nuitee
H
Henry • couple • gb
9
2026-04-11 • via Nuitee