Sercotel de los Reyes

Hotels
•
Hoteles Globales
8.3 (615 reviews)
Plaza Ciudad Real, 2 , Alcobendas , es

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Cleanliness
Location
Food and Beverage
Friendly staff
Comfortable rooms
Cons:
Service inconsistencies
Parking difficulties
Room issues
Noise concerns

Categories

Cleanliness
8.56
Positive mentions about cleanliness in multiple reviews.
Service
8.03
Mixed reviews about service quality, with some highlighting good service and others citing professionalism issues.
Location
8.57
Positive comments about location and proximity to transport options.
Room Quality
8.02
General satisfaction but with some complaints about room features and conditions.
Amenities
8.35
Good amenities mentioned, though parking was noted as a challenge.
Value for Money
8.01
Average value perceived based on provided services and complaints.
Food and Beverage
8.56
Positive mentions regarding breakfast and general dining experience.
Overall Experience
8.33
Overall sentiment aligns with an average positive experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 19:37

Property Description

Convenient Location
Located in San Sebastian de los Reyes, just 19km from Madrid, Globales Hotel de los Reyes offers easy access to the city center, IFEMA Congress Centre, and Barajas Airport.

Amenities and Services
Enjoy free Wi-Fi, a private car park, and a 24-hour reception that can assist with car rentals. Indulge in a buffet breakfast, dine at the modern restaurant, or relax at the café. Meeting and banquet facilities are also available for your convenience.

Nearby Attractions
Golf enthusiasts can visit the Moraleja and Campo Golf Clubs, while shopping lovers can explore the Diversa and Plaza Norte 2 Shopping Centres within minutes.

Experience comfort and convenience at Globales Hotel de los Reyes. Book now for a memorable stay!

Important information:

Please note that guests are considered children from age 2 to age 12. Guests over 12 years old are considered adults.

The name on the credit card used for the booking should correspond to the guest staying at the property.

Please note that in case of no-show, the customer will be charged the amount corresponding to the first night's stay.

Sercotel de los Reyes has a private car park. The hotel’s 24-hour reception .

Maximum of 1 pet allowed per room

Maximum pet weight: 10 kg

Pet fee: €20 per pet, per nightPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM

Property Policies

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 10 per day.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.3
Based on 615 reviews
Cleanliness: 8.56
Service: 8.03
Location: 8.57
Room Quality: 8.02
Amenities: 8.35
Value for Money: 8.01
Food and Beverage: 8.56
Overall Experience: 8.33
A
Alejandro • couple • es
8
Pros:

Cómodo. Relación calidad precio inmejorable para como están los precios.
Desayuno nivel superior

2026-06-05 • via Nuitee
S
Sánchez Calero • extended_group • es
10
2026-06-04 • via Nuitee
M
Maria Jesus • couple • es
7
Ubicación buena para aeropuerto
Cons:

Camarera desayuno muy borde y maleducada

2026-06-04 • via Nuitee
I
Ignacio • solo_traveller • es
9
2026-06-03 • via Nuitee
A
ALFREDO • solo_traveller • es
8
Tranquilidad
Pros:

No fue la primera vez que me alojo en el hotel. Y vuelvo y volveré mientras el trato y los servicios sigan siendo como hasta ahora.

2026-06-02 • via Nuitee
I
Isabel • solo_traveller • es
9
2026-05-29 • via Nuitee
P
Perez Perez • couple • es
9
2026-05-29 • via Nuitee
M
MIGUEL JESUS • solo_traveller • es
9
2026-05-29 • via Nuitee
D
Delgado • solo_traveller • es
10
2026-05-28 • via Nuitee
E
Enguidanos Campos • solo_traveller • es
8
2026-05-28 • via Nuitee
J
Julián • couple • es
10
2026-05-28 • via Nuitee
R
Ramon.sanchez • solo_traveller • es
10
2026-05-28 • via Nuitee
D
desi • couple • es
10
Lo recomendaria! Repetire sin duda
Pros:

Todo genial

2026-05-27 • via Nuitee
D
Daniel • couple • es
6
Bien, pero con incidencia
Pros:

La limpieza y distribución de la habitación.

Cons:

Abrieron la puerta de la habitación con nosotros dentro aun teniendo puesto el cartel de no molestar. Tampoco nos gustó que no hubiera aparcamientos disponibles en la calle cerca del hotel. Nos tocó pagar el parking del hotel al no haber sitio libre cerca.

2026-05-27 • via Nuitee
Úrsula • solo_traveller • es
8
Cargar con escalera
Pros:

Personal y limpueza y precio

Cons:

Dificil acceso ,no tienen indicado poder ir sin escalera , muy mal

2026-05-27 • via Nuitee
S
Sara Isabel • solo_traveller • es
10
2026-05-27 • via Nuitee
J
José María • couple • es
10
2026-05-26 • via Nuitee
O
Oihane • extended_group • es
5
Cons:

Hacía muchísimo calor en la habitación y no había forma de controlar la temperatura en las habitaciones. Y esto es algo que no es la primera vez que me ha ocurrido. No solamente me ocurrió a mi, me consta que otros huéspedes se quejaron y no había solución. Eso hizo que no durmiera nada bien las ultimas veces que he estado en este hotel.
Me he alojado muchas veces, y la calidad del hotel ha bajado desde que Sercotel lo gestiona. Considero que cuando lo gestionaba Globales, era mucho mejor.

2026-05-26 • via Nuitee
J
JavierMNS • solo_traveller • es
7
Pros:

.

Cons:

.

2026-05-25 • via Nuitee
E
Eva • couple • de
7
Pros:

Lage zum Park

Cons:

Wenig Komfort

2026-05-25 • via Nuitee