StayPrime Notting Hill Serviced Apartments

Hotels
8.2 (1770 reviews)
37 Chepstow Villas , London , gb

Facilities

Non-smoking rooms
Non-smoking throughout
Allergy-free room
Adult only
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Cashless payment available
Sanitized tableware & silverware
Contactless check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Clean and warm accommodation
Cons:
Noisy surroundings
Limited amenities

Categories

Cleanliness
7.7
Several reviews mention cleanliness positively, but issues like used dental floss and hair strands were noted, hence a lower score.
Service
9.2
In general, the service was adequate and typical for hotels of this rating, contributing positively to the experience.
Location
9.2
Multiple reviewers highlight the excellent location near popular areas, such as Notting Hill and Portobello Market.
Room Quality
7.7
Rooms were described as small, and issues with noise and lack of amenities like soundproofing were noted.
Amenities
7.2
Limited amenities were mentioned, including missing kitchen utensils and issues with hot water and Wi-Fi.
Value for Money
8.2
Given the convenience and location, some find the value acceptable, though some felt the price was high for room size.
Food and Beverage
8.2
No specific mentions about food and beverage options, so scored based on general expectations.
Overall Experience
8.2
General experience was positive, but various mentioned drawbacks lowered the overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 03:32

Property Description

Central Location in London

Located just 400 meters from the famous Portobello Road Market, The Portobello Serviced Apartments offer a convenient stay near iconic London landmarks. With easy access to Paddington Station, Royal Albert Hall, and other attractions, our apartments provide the perfect base for exploring the city.

Comfortable and Well-Equipped Units

Our apartments feature modern amenities including free WiFi, flat-screen TVs, and fully equipped kitchenettes with a microwave, fridge, and stovetop. Enjoy a cozy stay with a private bathroom, bed linen, towels, and kitchenware provided in all units.

Convenient Services

Take advantage of our bicycle rental service to explore the city at your own pace. Whether you're visiting for leisure or business, The Portobello Serviced Apartments ensure a comfortable and enjoyable stay in London.

Experience the best of London at The Portobello Serviced Apartments - Book your stay now for an unforgettable trip!

Important information:

The property operates a self-check-in system, and the apartments/units are self-serviced/self-contained. You will receive an email containing your arrival information via email 2 days prior to your arrival, sent at 2 pm. If you have booked within 3 days of arrival, you will receive your arrival information shortly after the booking is confirmed on our system. If you do not receive this information, please contact the property immediately.
Please note that the building does not have air-conditioning, but central heating and separate fans are provided.
The building does not have a elevator

Identification (Passport or ID) may be requested of guests by the property for local bookings. Driver’s license not accepted.
Concept Serviced Apartments cannot guarantee that all special requests can be confirmed but the property will try its best to do so wherever possible. The Serviced Apartments have a strict maximum occupancy of 2 people and do not allow children or additional adult guests. There are no sofa beds, cots, or twin beds.

Please note the weekly service cleans are carried out for stays that are 8 days or more. The cleaning will not be carried out if the guest is in the room. Guests need to vacate the room while the room is being serviced.
Disclaimer of internet service: The Wi-Fi provided is purely a complimentary service, which is serviced through a 3rd party supplier. It is intended purely for personal use and cannot be relied on for professional use. If you do experience issues, please notify us and we will our utmost to work with the 3rd party supplier to make sure that this is dealt with as swiftly as possible.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.2
Based on 1770 reviews
Cleanliness: 7.7
Service: 9.2
Location: 9.2
Room Quality: 7.7
Amenities: 7.2
Value for Money: 8.2
Food and Beverage: 8.2
Overall Experience: 8.2
L
Lawrence couple gb
9
2026-06-05 via Nuitee
A
Amandine solo_traveller fr
10
Emplacement exceptionnel et propreté impeccable.
2026-06-05 via Nuitee
M
Marco couple it
6
Appartamento infuocato!
Pros:

La posizione, a 5 minuti a piedi dalla fermata di Notting Hill che si trova sulla Central Line quindi comodissima per spostarsi inoltre la zona è tranquilla

Cons:

Quando siamo arrivati è stato un incubo trovare la struttura, le indicazioni ci indirizzavano verso altre case e per trovate la struttura giusta ci abbiamo messo davvero troppo; essendo le 9:00 pm non c’era nessuno da poter chiamare per l’assistenza e ci hanno risposto ai messaggi dopo mezz’ora quando ormai avevamo risolto; un altro problema sono state le temperature, dal secondo al terzo piano già diventava invivibile, immaginatevi in camera! Non si respirava.. Neanche dopo 5 giorni di brutto tempo a Londra e temperature più rigide la temperatura è diminuita nonostante le finestre aperte! Quando lo abbiamo fatto notare ci è stato detto che era presente in camera un mini ventilatore.. inutile.
Le dimensioni della camera sono davvero piccole, come però già sapevamo avendo letto le altre recensioni

2026-06-04 via Nuitee
P
Pablo couple ca
7
Pros:

Location was great.

Cons:

No elevator.

2026-06-04 via Nuitee
M
mehmet couple tr
3
Pros:

Konum çok iyi hatta müthiş

Cons:

Odamız çok havasız ve klima yoktu

2026-06-03 via Nuitee
C
Carlin solo_traveller nl
8
Perfect location for a visit to London
Pros:

These apartments are perfect for a city visit to London with Portobello road right on the door step. It has basic amenities and all you need to be comfortable. Good communication regarding checking in and out and obtaining and returning the key.

Cons:

I was in the downstairs room and did not feel comfortable/safe leaving the window open at night. It made the room extremely hot and uncomfortable. There is no air conditioning and the fan alone did not help. Some kind of burglar proofing on this window will be very helpful.

2026-06-03 via Nuitee
S
Shari couple us
8
Great property. Always clean. Responsive staff and easy process to check in and out. Great location
Pros:

The location of this property is perfect for us and we have used it at least once per year for two years. We need to book further in advance and get the biggest room possible on the ground floor.

Cons:

The room was very small...not propertys fault..we booked at last minute and this was all they had. The blinds did not
work...which i am pretty sure should have been corrected before the room was used again.
WE asked for a ground floor because steps are difficult for my husband...only first floor available. Once again we booked too late. The pillows are way too hard. WE always have to borrow some from our family who live next door.

2026-06-02 via Nuitee
M
Manuela couple de
5
Für eine Nacht ok.
Pros:

Sehr gute Lage.

Cons:

Unser Apartment im Keller war extrem heiß und es gab keine Klimaanlage. Zum Glück haben wir nur eine Nacht dort verbracht, für einen längeren Aufenthalt wäre es zu heiß gewesen. Man hat nachts auch extrem viele Geräusche und Schritte von den anderen Apartments gehört.
Für einen längeren Aufenthalt also nicht geeignet in meinen Augen.

2026-06-01 via Nuitee
K
Kerry couple au
1
DO NOT STAY HERE IN SPRING or SUMMER!!!
Pros:

The location although it’s a bit of a walk to metro.

Cons:

This is my first complaint in 50 years travel.

During any sort of sunny, warm weather the rooms all face the afternoon sun and they heat up like a sauna. It’s impossible to sleep as it’s suffocating and dehydrating even if you leave the door and window open to get flow ventilation. The noisy fan did absolutely nothing! I booked 4 days and checked out after one night, feeling quite ill from the no sleep and dehydration and probably losing my money as they’re not keen to reimburse me. I had to pay and book another hotel with air conditioning. I wasn’t expecting May to be so hot as I’d already suffered through a heat wave last time I was here but thought it would be ok in May. I would only stay here in the winter. The stairs are also challenging.

2026-05-31 via Nuitee
N
Natalie couple nl
6
2026-05-31 via Nuitee
M
Monica couple de
10
Pros:

Sehr schön in Notting Hill gelegen, direkt an der Portobello Road. Tolle Terasse.

Cons:

Klein und über zwei Etagen mit einer sehr schmalen und steilen Treppe verbunden.

2026-05-30 via Nuitee
S
Soder solo_traveller ch
9
Pros:

The location near Portobello Road Market was fantastic

Cons:

The Wifi was not the best, but still within expected parameters. (like every Hotel around the world)

2026-05-28 via Nuitee
W
Wendy couple au
5
Cons:

WiFi very bad.
Needs shelf in bathroom
Needs coat hooks.
6 nights no cleaning or change of anything

2026-05-27 via Nuitee
I
Ilaria solo_traveller it
6
Pros:

Very clean, staff super nice, great location and price

Cons:

Super hot, not well isolated. You could hear everything from other rooms

2026-05-27 via Nuitee
C
Claudia couple nl
7
Was een fijn verblijf
Pros:

De locatie is top!

Cons:

Het is ontzettend gehorig (wij zaten in het souterrain) en het is er heel warm. Geen airco en toevallig waren wij er toen het 35 graden was 🥵

2026-05-27 via Nuitee
B
Barbara family_with_children it
5
Servizi pessimi
Pros:

Bella posizione comoda alla merro

Cons:

Wifi non funziona. Camera moto calda con una piccola finestra che affaccia sull’interno e non arriva aria
Non danno bagnoschiuma e shampoo a sufficienza
Nella camera da letto esiste una tenda nel velux che per chiudere bisogna arrampicarsi

2026-05-26 via Nuitee
couple it
6
Pulito ma minuscolo quasi invivibile e decisamente troppo caldo
Pros:

La pulizia

Cons:

Troppo piccola non si riesce a passare quasi negli spazi intorno al letto, non c’è posto dove mettere i bagagli e fa davvero troppo caldo all’interno anche tenendo la finestra aperta la notte in più se non chiudi la tenda tutti ti guardano, passanti e vicini al di là della strada quindi risultato caldo il triplo per tenere basse le tende

2026-05-26 via Nuitee
C
Channaka couple gb
5
2026-05-25 via Nuitee
K
Kim family_with_children us
9
Pros:

the location was great. The building entry and outdoor areas were immaculate and people were tending to them regularly. The building felt very safe.

Cons:

The room was very small, even by European standards. There was about a foot of space between the end of the bed and the wall. There was a very large shower head in a very tiny shower so hard to get in and not the most comfortable shower. But it was fine. The bathroom was so small there wasn’t a lot of space to put a toiletry bag. But it was clean.

2026-05-25 via Nuitee
M
Mona couple us
9
Loved Notting Hill/Portobello Rd Market
Pros:

Great Location. Short walk to Notting Hill Gate subway station.

Cons:

The room was too warm and no way to cool it down. Probably not a lot of need for a/c in London but on 80 degree days it’s needed.

2026-05-24 via Nuitee