StayPrime Notting Hill Serviced Apartments

Hotels
8.2 (1824 reviews)
37 Chepstow Villas , London , gb

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Heating
Non-smoking throughout
Allergy-free room
Adult only
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
See all facilities

Review Highlights

Pros:
Great location
Clean and warm accommodation
Cons:
Noisy surroundings
Limited amenities

Categories

Cleanliness
7.7
Several reviews mention cleanliness positively, but issues like used dental floss and hair strands were noted, hence a lower score.
Service
9.2
In general, the service was adequate and typical for hotels of this rating, contributing positively to the experience.
Location
9.2
Multiple reviewers highlight the excellent location near popular areas, such as Notting Hill and Portobello Market.
Room Quality
7.7
Rooms were described as small, and issues with noise and lack of amenities like soundproofing were noted.
Amenities
7.2
Limited amenities were mentioned, including missing kitchen utensils and issues with hot water and Wi-Fi.
Value for Money
8.2
Given the convenience and location, some find the value acceptable, though some felt the price was high for room size.
Food and Beverage
8.2
No specific mentions about food and beverage options, so scored based on general expectations.
Overall Experience
8.2
General experience was positive, but various mentioned drawbacks lowered the overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 03:32

Property Description

Central Location in London

Located just 400 meters from the famous Portobello Road Market, The Portobello Serviced Apartments offer a convenient stay near iconic London landmarks. With easy access to Paddington Station, Royal Albert Hall, and other attractions, our apartments provide the perfect base for exploring the city.

Comfortable and Well-Equipped Units

Our apartments feature modern amenities including free WiFi, flat-screen TVs, and fully equipped kitchenettes with a microwave, fridge, and stovetop. Enjoy a cozy stay with a private bathroom, bed linen, towels, and kitchenware provided in all units.

Convenient Services

Take advantage of our bicycle rental service to explore the city at your own pace. Whether you're visiting for leisure or business, The Portobello Serviced Apartments ensure a comfortable and enjoyable stay in London.

Experience the best of London at The Portobello Serviced Apartments - Book your stay now for an unforgettable trip!

Important information:

The property operates a self-check-in system, and the apartments/units are self-serviced/self-contained. You will receive an email containing your arrival information via email 2 days prior to your arrival, sent at 2 pm. If you have booked within 3 days of arrival, you will receive your arrival information shortly after the booking is confirmed on our system. If you do not receive this information, please contact the property immediately.
Please note that the building does not have air-conditioning, but central heating and separate fans are provided.
The building does not have a elevator

Identification (Passport or ID) may be requested of guests by the property for local bookings. Driver’s license not accepted.
Concept Serviced Apartments cannot guarantee that all special requests can be confirmed but the property will try its best to do so wherever possible. The Serviced Apartments have a strict maximum occupancy of 2 people and do not allow children or additional adult guests. There are no sofa beds, cots, or twin beds.

Please note the weekly service cleans are carried out for stays that are 8 days or more. The cleaning will not be carried out if the guest is in the room. Guests need to vacate the room while the room is being serviced.
Disclaimer of internet service: The Wi-Fi provided is purely a complimentary service, which is serviced through a 3rd party supplier. It is intended purely for personal use and cannot be relied on for professional use. If you do experience issues, please notify us and we will our utmost to work with the 3rd party supplier to make sure that this is dealt with as swiftly as possible.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.2
Based on 1824 reviews
Cleanliness: 7.7
Service: 9.2
Location: 9.2
Room Quality: 7.7
Amenities: 7.2
Value for Money: 8.2
Food and Beverage: 8.2
Overall Experience: 8.2
M
Maren couple de
10
2026-07-11 via Nuitee
Y
Yolanda couple gb
9
2026-07-08 via Nuitee
H
Heleen couple nl
8
We would book again
Pros:

The location is superb, the cleanliness, ease of entrance and exit, communications

Cons:

The space is very small en the bed smaller then expected for a mom and her daughter

2026-07-08 via Nuitee
E
Emma couple gb
8
Pros:

Location amazing, comfortable bed

Cons:

It was so hot in there I could not turn off heating

2026-07-07 via Nuitee
L
Lisa Mulherin solo_traveller gb
9
Pros:

The apartment was very clean, well equipped and in a fantastic location for enjoying NW London. It is on the doorstep of Portabello Market and there are fabulous bars and restaurants within a few minutes walk in both directions in Notting Hill and on Portabello Road.

Cons:

The stairs in the top floor apartment are incredibly steep.

2026-07-06 via Nuitee
P
patrick solo_traveller gb
8
Great location
Pros:

Great location

Cons:

WiFi didn’t work!

2026-07-06 via Nuitee
D
Dorthe couple dk
10
Central placering i nærheden af marked og restauranter samt undergrund.
Pros:

Placeringen og hvor rent der var. Dejligt med et strygejern også.

Cons:

Manglende AC og sengen var god men ret lille.

2026-07-06 via Nuitee
M
Mary lauren solo_traveller gb
8
Great response from management
Pros:

Location was fabulous! Most of all, the immediate response from management to get a portable air condition unit sorted for us after an incredibly hot night (at 20 weeks pregnant it was less than ideal) but the super fast response when I contacted the next morning could not be faulted. Thank you!

Cons:

The bed felt quite small and the rooms are quite tight but when you're out and about in London all day, it doesn't matter too much.

2026-07-05 via Nuitee
N
Nicky solo_traveller gb
9
Pros:

Great space and location

Cons:

Nothing

2026-07-05 via Nuitee
J
Jorge solo_traveller ie
8
2026-07-05 via Nuitee
J
Joana couple pt
8
2026-07-04 via Nuitee
R
Roberta couple it
3
Camera minuscola e calda.
Pros:

La posizione è pazzesca, proprio di fronte a Portobello Road. Ma gli aspetti positivi finiscono qui.

Cons:

La camera è veramente troppo piccola ed essenziale, se hai due trolley non ci stanno. Noi abbiamo preso la stanza con balcone ed era caldissima (senza aria condizionata e rovente) e claustrofobica, non oso nemmeno immaginare cosa sia la stanza nel seminterrato. Il balconcino che nelle foto sembra carino in realtà è inutilizzabile perché tutto sporco e arruginito, inoltre confina con la camera accanto.

2026-07-04 via Nuitee
H
Hugh couple gb
4
Probably too expensive for the condition.
Pros:

It is very convenient

Cons:

It was a bit damp and mouldy and very hot.

2026-07-03 via Nuitee
L
Lynda couple gb
9
Excellent stay in London
Pros:

The location was excellent

Cons:

It was a little hot and hard to cool down

2026-07-01 via Nuitee
A
Adriana couple ar
8
Lindo lugar
Pros:

Ubicación y comodidad

Cons:

Contratamos la plata baja y si hace calor en verano no es recomendable

2026-07-01 via Nuitee
L
Lena couple il
8
Very Nice and clean small room in amazing location! Not recommended during heat season in London…
Pros:

Nice very well located located room in a charming place, about 12 minutes Walk from tube station.
Very clean! Facilities are in a very good condition!

Cons:

Horribly hot during the hot season… no air/ AC.
They did provided extremely noisy fan, and when asked to replace it or add shits and towels the responses were not so friendly.
However they changed the fan (that was so weak)
Also- the room is super small. Perfect for one but too small for a couple.
No elevator

2026-06-30 via Nuitee
J
Jacquie couple gb
1
Terrible conditions and poor treatment by staff
Pros:

The property is in an amazing location

Cons:

The staff were so unhelpful and wouldn’t help resolve our situation with the property being to warm and expecting us to pay £200 to hire a air con unit which resulted in us having to find different accommodation and wouldn’t refund our money

2026-06-29 via Nuitee
A
Amandine couple fr
9
Small but comfortable and well equipped room in the heart of Notting Hill
Pros:

Perfect location

2026-06-27 via Nuitee
C
Christine solo_traveller au
7
Sweltering London
Pros:

Lovely location building and room. It was small but sweet. Facilities lovely and clean.

Cons:

If London wasn't experiencing a gesture wave we would have rated it excellent. However it was very hot and the tap water was hot too. Staff were very responsive in sorting it out. Not having a sheet and only the European blanket didn't suit the extreme weather. It would have been good to have a safe in the room.

2026-06-26 via Nuitee
N
Neil couple gb
9
Great location, great facilities, great apartment. Would definitely recommend.
Pros:

Great location, clean, modern and stylish.

Cons:

It was a heatwave and there was no aircon other than a fan. It needs something more substantial to keep cool. But other than that this is a fabulous place to stay.

2026-06-25 via Nuitee