Norfolk Hotel

Hotels
8.1 (2407 reviews)
61 La Colomberie, St Helier , Saint Helier Jersey , gb

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Swimming pool
24-hour front desk
Restaurant
Heating
Terrace
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean hotel
Good breakfast selection
Cons:
Rooms need renovation
Low shower pressure
Some amenities limited

Categories

Cleanliness
8.09
Several reviews mentioned the hotel being clean and well-maintained.
Service
8.56
Staff were frequently described as friendly, helpful, and accommodating.
Location
8.8
Guests appreciated the hotel's central location near attractions.
Room Quality
7.25
Some reviews indicated rooms were dated and needed improvement.
Amenities
7.98
Basic amenities were available, but improvements could be made.
Value for Money
7.74
Guests generally felt satisfied with their expenses relative to their stays.
Food and Beverage
8.29
Positive mentions about breakfast and restaurant options.
Overall Experience
8.06
Guests reported enjoyable stays and a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 16:46

Property Description

Outdoor Swimming Pool and Sun Patio
Enjoy a refreshing dip in our outdoor swimming pool or bask in the sun on our relaxing patio area. Perfect for unwinding after a day of exploring St Helier.

Entertainment and Games Room
Experience regular entertainment in our lounge bar during the summer and have fun in our games room equipped with a pool table and large flatscreen TV. There's never a dull moment at Norfolk Hotel.

Convenient Location and Free Parking
Just a short walk from St Helier's center and the beach, our hotel offers easy access to the best attractions. With ample free parking and proximity to the harbour and airport, your stay with us will be stress-free.

Book now to experience the perfect blend of comfort and convenience at Norfolk Hotel.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Swimming pool: Closed from Mon, Oct 5, 2026 until Thu, Apr 22, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM

Location

Guest Reviews

8.1
Based on 2407 reviews
Cleanliness: 8.09
Service: 8.56
Location: 8.8
Room Quality: 7.25
Amenities: 7.98
Value for Money: 7.74
Food and Beverage: 8.29
Overall Experience: 8.06
J
Jason • solo_traveller • gg
8
2026-08-29 • via Nuitee
D
dino • family_with_children • be
5
2026-08-29 • via Nuitee
S
sylvie • solo_traveller • fr
9
Pros:

Emplacement idéal pour visiter l ile.personnel accueillant ,sympathique,attentif

Cons:

Ras

2026-08-29 • via Nuitee
E
Eily27 • couple • gb
6
Ok - but not the best
Pros:

The bed was comfy and the pool was nice but thats all really

Cons:

We were told theres a restaurant but anytime we went to get food it was closed 🙃 we wanted to get a coffee or a drink sunday morning and was told there is nothing being served. I dont see the point. Room was fine. Very dated. Shower was from 1995 id say. Desperatley needs a revamp. If you dont really care about extra faciliities, its a grand hotel. But i wouldnt stay again.

2026-08-28 • via Nuitee
P
PASCALE • family_with_children • fr
5
Bon séjour dommage qualité prix trop élevé accueil très sympathique.
Pros:

L'accueil très sympathique et la situation géographique le stationnement gratuit.
Chambre spacieuse.

Cons:

Hôtel vieillissant manque des prises pour charger les téléphones. Salle de bain ancien temps manque de place impossibilité de poser ses affaires dans la salle de bain. Rideau déchiré à la fenêtre !

2026-08-28 • via Nuitee
S
Sharon • couple • gb
10
Comfortable & enjoyable stay 😊
Pros:

A good property, lovely friendly staff & the food was very good, some good entertainment in the bar In the evenings, about 10 minutes walk into the town, swimming pool looked great although we didn’t use it 😊

2026-08-28 • via Nuitee
C
christine • solo_traveller • gb
8
Pros:

Swimming pool, staff very helpfull and plesent

Cons:

Pillows on bed

2026-08-28 • via Nuitee
R
ROUX • couple • fr
8
Pros:

Etablissement proche du centre ville et des départs de bus
Personnel très accueillant

Cons:

Communication non passée pour un early breakfast 7h

2026-08-27 • via Nuitee
L
Laura • family_with_children • gb
8
2026-08-26 • via Nuitee
L
Laura • family_with_children • gb
8
2026-08-26 • via Nuitee
O
Orkham • solo_traveller • fr
7
2026-08-26 • via Nuitee
M
Maïthé • solo_traveller • fr
9
Pros:

Personnes à l'accueil très sympathiques et de bons conseils
Lits confortables
Chambres spacieuses

2026-08-26 • via Nuitee
H
Harshpreet • extended_group • gb
9
2026-08-25 • via Nuitee
M
Michael • solo_traveller • gb
10
Pros:

The guy at the front desk was amazing very friendly made us feel extra special

Cons:

Great location

2026-08-25 • via Nuitee
M
Michèle • solo_traveller • fr
8
Pros:

L'emplacement proche du centre ville et la propreté

Cons:

Hôtel un peu suranné et bruyant

2026-08-25 • via Nuitee
M
Michael • couple • gb
10
Mini break for weekend.
Pros:

The staff were super friendly, the location excellent and lovely to relax around the pool.

Cons:

It was all good. If we had a problem, it was fixed.

2026-08-24 • via Nuitee
A
Anne • solo_traveller • fr
8
Pros:

Hôtel avec un très bon rapport qualité-prix. Il est très bien situé (centre ville, plage à 10 minutes à pied). Personnel agréable. Grande chambre calme, avec vue sur la rue mais bien insonorisée. Literie comfortable et petit-déjeuner copieux.

2026-08-24 • via Nuitee
T
TATIEJO • solo_traveller • fr
10
Très bon hôtel fonctionnel
Pros:

C'est un hôtel aux fonctions complètes et bien situé . Le personnel est exceptionnel , gentil et serviable malgré quelques galères durant notre séjour. Je recommande fortement !

2026-08-23 • via Nuitee
K
Kevin • solo_traveller • gb
10
Pros:

Everything about the hotel and staff

Cons:

All very good

2026-08-23 • via Nuitee
V
Vanessa White • solo_traveller • gb
10
2026-08-23 • via Nuitee