Burlington Hotel, BW Premier Collection by Best Western

Hotels
BW Premier Collection
9 (4355 reviews)
Earls Avenue , Folkestone , gb

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
24-hour front desk
Restaurant
Room service
Heating
Terrace
See all facilities

Review Highlights

Pros:
Cleanliness
Attentive Service
Great Location
Good Breakfast
Cons:
Tiny Rooms
Inconsistent Amenities

Categories

Cleanliness
9.25
The hotel is very clean and has well-served clean rooms.
Service
9.25
Staff are attentive, friendly, and provide excellent customer service.
Location
9.25
Great location close to the seafront and other attractions.
Room Quality
8.75
Rooms are nicely decorated and clean, but some are small.
Amenities
8.75
Features like the bar and breakfast offerings were good, but lacking in some specifics.
Value for Money
8.75
Pricing is reasonable considering the services offered; however, some found rooms tiny for the price.
Food and Beverage
8.75
Breakfast is extensive and tasty; some reviewers had minor issues with the tea quality.
Overall Experience
9.25
Overall, a well-regarded hotel experience that many would recommend.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 06:09

Property Description

Victorian Charm and Sea Views

The Burlington Hotel, set in leafy gardens overlooking the Leas Promenade and English Channel, offers a grand Victorian experience just a short walk from Folkestone's town center and beach.

Pet-Friendly Accommodation

Welcoming pets at an additional charge, the hotel provides standard and superior rooms for furry friends. Inform the hotel in advance for a seamless stay with your pet.

Culinary Delights and Premium Spirits

Indulge in modern British cuisine at the Bay Tree Bar & Grill or sip on expertly crafted cocktails at the stylish Cocktail Bar. Enjoy a wide selection of premium spirits and locally sourced beverages.

Experience elegance and convenience at the Burlington Hotel.

Important information:

When booking 6 rooms or more, different policies and additional supplements will apply.

The hotel has a car charging point on-site now as a new service.

A credit/debit card pre-authorisation will be required at check-in to cover the full amount for your stay (if not prepaid) plus an additional amount for incidentals and potential charges. The pre-authorisation is completed when you check out, and any unused funds will be released back to your card. If you experience delays in funds being released back to your card or bank, please contact your card issuer directly.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

9
Based on 4355 reviews
Cleanliness: 9.25
Service: 9.25
Location: 9.25
Room Quality: 8.75
Amenities: 8.75
Value for Money: 8.75
Food and Beverage: 8.75
Overall Experience: 9.25
J
Julia couple gb
9
2026-08-15 via Nuitee
M
Machiel couple nl
8
Pros:

Prettige professionele bediening. Ook het persoonlijk welkom heten "Goedemorgen, hoe gaat het met u?"

2026-08-14 via Nuitee
D
Dick couple nl
8
Pros:

Mooie kamers, geweldig om het diner te gebruiken de Sea Trout is aan te raden. Vriendelijk personeel. Goed ontbijt.

Cons:

Weinig parkeerplekken bij de accomodatie. Tegen betaling kun je op de straat voor het hotel parkeren tegen betaling. Of verder weg langs de steil omhoog lopende weg. Geen airco wel een ventilator.

2026-08-14 via Nuitee
S
Saori solo_traveller gb
9
2026-08-13 via Nuitee
A
Amal couple ma
9
Le calme de Folkestone
Pros:

Emplacement éloigné du centre mais face à la mer Sandgate Beach par un chemin. Belle promenade côtière.
Excellent petit déjeuner. Chambre spacieuse et insonorisée et belle salle de bain.

Cons:

Un problème d eau chaude qui a été signalé et non résolu

2026-08-13 via Nuitee
D
dennis solo_traveller gb
6
Pros:

Closeness to sea

Cons:

Outdated carpets
Small bed
Poor reception attitude

2026-08-13 via Nuitee
J
Jane couple gb
9
Comfortable, friendly and enjoyable stay.
Pros:

The staff were very friendly and helpful. The breakfast was absolutely superb and the breakfast staff excellent.

Cons:

Parking is limited

2026-08-12 via Nuitee
P
Peter couple gb
8
Lovely and enjoyable, thanks again.
Pros:

Lovely property, great room and service. Quiet and away from the busier harbour but close enough to have a stroll.

Cons:

Not their fault but fire alarm went off in the morning due to maintenance. I had to get up anyway so no real harm done!

2026-08-12 via Nuitee
G
Geoffrey couple gb
9
Beautiful Hotel, excellent staff
Pros:

Beautiful hotel. Beautiful room.

Cons:

Nothing really. It would have been nice to have a fridge but that’s all

2026-08-11 via Nuitee
Élodie solo_traveller fr
10
Toujours un ravissement de venir y séjourner merci !
Pros:

Tout !!

2026-08-11 via Nuitee
A
Aucun couple be
9
Magnifique !
Pros:

La situation géographique est vraiment parfaite. L’hôtel très joli et les chambres fonctionnelles !

Cons:

Parfois, certains employés (pas tous !) n’étaient pas de bonne humeur ☺️

2026-08-11 via Nuitee
P
Penelope couple gb
9
A relaxed
Pros:

Very friendly staff. Not only did we feel welcome, but our dog was also welcomed with a dog bed and water bowl ready in our room! The hotel is ideally situated within a short walk of the coast and plenty of space to walk the dog

Cons:

The menu in the bar/restaurant was rather limited and OK but not great. We would probably choose to dine at a restaurant elsewhere if we stay again.

2026-08-10 via Nuitee
T
Tanja couple at
9
Pros:

Sehr schöne Unterkunft

Cons:

-

2026-08-10 via Nuitee
D
David couple fr
6
Disappointing
Pros:

Nice location. Staff in the bar were welcoming & helpful (esp. Jay).

Cons:

The hotel does not have adequate parking. I had to pay for parking in a local residential area. Our room was small (even after an upgrade). The bed was very floppy. Breakfast was slow because of inadequate staffing. We couldn't obtain a duplicate key card for the room - they didn’t have enough.

2026-08-10 via Nuitee
E
Emily couple gb
8
Pros:

Great location and sea views and parking

2026-08-09 via Nuitee
J
Jonathan extended_group gb
8
2026-08-09 via Nuitee
R
Roland solo_traveller de
10
Ein Hotel was ich immer wieder buchen werde.
Pros:

Schönes Hotel mit englischen Charakter. Nettes, freundliches Personal. Gute Lage.

Cons:

Es gab nichts auszusetzen.

2026-08-09 via Nuitee
D
Donaldson solo_traveller ae
7
2026-08-09 via Nuitee
A
Angela couple de
9
Pros:

Die großen Zimmer und das freundliche Personal

Cons:

Ich mag keine Teppiche im Hotelzimmer. Ein Kühlschrank und eine Klimaanlage wären perfekt gewesen

2026-08-08 via Nuitee
M
Mark couple gb
10
2026-08-08 via Nuitee