Four Points Flex by Sheraton Tokyo Ueno

Hotels
•
Four Points Express
8.6 (4216 reviews)
7-12-9 Ueno, Taito-ku , Tokyo , JP

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Lift / Elevator
Laundry
Luggage storage
Safety deposit box
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Review Highlights

Pros:
Great location
Nice staff
Cons:
Rooms are small
Breakfast was not good

Categories

Cleanliness
8.14
The bathroom was noted to have unpleasant odors, indicating cleanliness issues.
Service
9.41
Staff was great and there were positive remarks about the overall service.
Location
9.65
The hotel is conveniently located near Ueno Station, making it ideal for travelers.
Room Quality
7.6
Rooms were consistently described as small, which negatively impacted the sentiment.
Amenities
9.13
Positive mentions of amenities like free drinks and snacks, with some drawbacks noted.
Value for Money
8.09
Several reviews mentioned that the hotel is overpriced for the quality provided.
Food and Beverage
7.64
Breakfast was noted to be lacking in quality.
Overall Experience
9.11
Overall experience rated positively due to location and service despite room size.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:55

Property Description

Convenient Location
Situated just a 10-minute stroll from Ueno Subway Station, Ueno Hotel offers free WiFi and round-the-clock front desk service for a seamless stay.

Comfortable Rooms
Each room features a refrigerator, a flat-screen TV, and air conditioning for your relaxation. The private bathroom is equipped with a shower, hairdryer, and complimentary toiletries.

Amenities Galore
Enjoy complimentary luggage storage, on-site drink vending machines, and free computer access in the lobby. Laundry services are available for your convenience.

Ready to experience the best of Ueno? Book your stay at Ueno Hotel now and explore nearby attractions like the National Museum of Nature and Ueno Park!

Important information:

An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

8.6
Based on 4216 reviews
Cleanliness: 8.14
Service: 9.41
Location: 9.65
Room Quality: 7.6
Amenities: 9.13
Value for Money: 8.09
Food and Beverage: 7.64
Overall Experience: 9.11
J
jasper • couple • us
6
Cons:

Far walk to the station and all the places to shop and eat. Specially when you are already walking the whole day. Room is very small

2026-11-08 • via Nuitee
L
Lucie • solo_traveller • fr
9
Très bien
Pros:

Emplacement idéal
Chambre propre
Et le personnel était accueillant et d’une aide précieuse pour l’envoi des bagages

Cons:

Insonorisation plutôt moyenne
Prévoir des boules quies si vous avez le sommeil léger

2026-11-07 • via Nuitee
L
lagat • couple • ph
10
2026-11-07 • via Nuitee
T
Thomas • solo_traveller • be
8
2026-11-06 • via Nuitee
J
joanne • couple • au
8
2026-11-02 • via Nuitee
H
Hau Lam • solo_traveller • hk
10
2026-11-02 • via Nuitee
H
Holly • couple • us
4
Overpriced with local taxes and no breakfast in hotel
Pros:

Location

Cons:

Super exceptionally cramped room

2026-11-02 • via Nuitee
L
Lazzat • couple • kz
6
Cons:

Тесно, холодно, завтрак не очень разнообразный

2026-11-02 • via Nuitee
A
Anita • couple • us
8
2026-11-02 • via Nuitee
M
Mayumi • solo_traveller • jp
6
良くなかった
Pros:

部屋は清潔でシャワー室も広くつかいやすかった。洗面所、トイレ、シャワー室が区画されてて良かったです。

Cons:

スタッフの対応で不快な点があったこと、朝食を自分で取りに行くことを聞いてなかったこと、チェックアウト11時（12時まで延長してもらってた）なのに10時半過ぎにスタッフにノックされたこと

2026-11-01 • via Nuitee
S
Stephan • couple • de
7
2026-11-01 • via Nuitee
N
Nadhirah • couple • my
10
perfect, would book the place again
Pros:

i love the size of the room, very spacious for a room in japan. with free flow of coffee, daily room service, easy check in, friendly and helpful staff

Cons:

nothing :)

2026-11-01 • via Nuitee
J
John • solo_traveller • ca
5
Cons:

Shower head leaking
TV auto turns on when enter room
Some wallpaper peeling
Minimal places to hang towels in bathroom

2026-11-01 • via Nuitee
M
Miguel • couple • pt
10
Pros:

Localização, cama super confortável. Quarto limpo.

2026-11-01 • via Nuitee
A
Aishah • couple • my
8
Convenient, comfortable and easy to navigate
Pros:

Near to ueno station, keisei station so it was very convenient

Cons:

Rooms were abit tiny but all good

2026-10-31 • via Nuitee
L
Laura • couple • it
9
Pros:

Posizione strategica a due passi dalla stazione di Ueno, quartiere vivace e ricco di opzioni per tutti i gusti.
Stanza essenziale ma completa di tutto, stile moderno, pulizia ottima, cambio asciugamani giornaliero. Alla reception si trova una fornitissima varietà di prodotti beauty (dallo spazzolino da denti alla skin-care).
Staff gentile, parla correntemente inglese.

Cons:

Dimensioni ridotte ma a Tokyo con questo rapporto qualità/prezzo è difficile far meglio.

2026-10-31 • via Nuitee
C
Cesar • couple • us
10
Excellent stay, would recommend.
Pros:

Close to the station and lots of places to eat nearby.

Cons:

Everything was sufficient for me. Im not picky

2026-10-30 • via Nuitee
L
Laurent • couple • fr
10
EXCELLENT 👌
Pros:

Proximité avec la gare
Hôtel propre et calme
Belle chambre, literie parfaite (pour nous)
Petit espace pour manger à la réception avec croissants congelés à disposition avec four.

2026-10-30 • via Nuitee
L
Laurent • couple • fr
10
2026-10-30 • via Nuitee
S
Sweena • couple • au
10
Great location, clean room but small.
Pros:

Great location, a few minutes' walk from Ueno station, Clean room, but small. Free tea/coffe at the lobby, which is handy.

Cons:

The room was really small, and barely had enough space to open one piece of luggage at a time. Nothing more I guess we can expect for the price and location.

2026-10-29 • via Nuitee