Four Points Flex by Sheraton Tokyo Ueno

Hotels
•
Four Points Express
8.6 (4080 reviews)
7-12-9 Ueno, Taito-ku , Tokyo , jp

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Soundproof rooms
Facilities for disabled guests
Non-smoking throughout
Shared lounge/TV area
See all facilities

Review Highlights

Pros:
Great location
Nice staff
Cons:
Rooms are small
Breakfast was not good

Categories

Cleanliness
8.14
The bathroom was noted to have unpleasant odors, indicating cleanliness issues.
Service
9.41
Staff was great and there were positive remarks about the overall service.
Location
9.65
The hotel is conveniently located near Ueno Station, making it ideal for travelers.
Room Quality
7.6
Rooms were consistently described as small, which negatively impacted the sentiment.
Amenities
9.13
Positive mentions of amenities like free drinks and snacks, with some drawbacks noted.
Value for Money
8.09
Several reviews mentioned that the hotel is overpriced for the quality provided.
Food and Beverage
7.64
Breakfast was noted to be lacking in quality.
Overall Experience
9.11
Overall experience rated positively due to location and service despite room size.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 13:55

Property Description

Convenient Location
Situated just a 10-minute stroll from Ueno Subway Station, Ueno Hotel offers free WiFi and round-the-clock front desk service for a seamless stay.

Comfortable Rooms
Each room features a refrigerator, a flat-screen TV, and air conditioning for your relaxation. The private bathroom is equipped with a shower, hairdryer, and complimentary toiletries.

Amenities Galore
Enjoy complimentary luggage storage, on-site drink vending machines, and free computer access in the lobby. Laundry services are available for your convenience.

Ready to experience the best of Ueno? Book your stay at Ueno Hotel now and explore nearby attractions like the National Museum of Nature and Ueno Park!

Important information:

An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 4080 reviews
Cleanliness: 8.14
Service: 9.41
Location: 9.65
Room Quality: 7.6
Amenities: 9.13
Value for Money: 8.09
Food and Beverage: 7.64
Overall Experience: 9.11
P
Petra • couple • sk
9
2026-06-06 • via Nuitee
C
Clement • couple • gb
8
Modern and practical.
Pros:

I booked this having twice stayed in the Akihabara branch on previous occasions.
Hotel Resol are an excellent option for staying in Tokyo, the rooms are modern and clean, everything is well looked after.
The Ueno branch is a great location if you plan to explore central Tokyo.
Will definitely bookmark for future trips.

Cons:

The rooms are a little on the small side but it’s a good size for Tokyo.

2026-06-06 • via Nuitee
H
HK • couple • hk
6
Consider alternative nearby options
Pros:

The hotel is clean, and providing two pillows per guest is a welcome touch.

Cons:

However, the room size is extremely small, with the bed positioned just one step from the door. Overall, considering the limited space, the price is relatively high compared to other nearby hotels.

2026-06-06 • via Nuitee
盈蓁 • family_with_children • tw
9
房間蠻小的，適合一個人
Pros:

位置真的很棒

Cons:

床跟枕頭偏軟

2026-06-06 • via Nuitee
A
Avi • solo_traveller • il
8
Pros:

Clean, near Ueno station.

Cons:

Room was small

2026-06-06 • via Nuitee
Y
Yaninee • solo_traveller • th
8
Pros:

A perfect mix of comfort and convenience hotel in Ueno area. Even though it's small but it features cozy rooms.

2026-06-05 • via Nuitee
D
Daria • solo_traveller • kh
10
2026-06-04 • via Nuitee
S
Sabih Avni • solo_traveller • tr
7
Odalar kucuk
Pros:

Temiz ve esyalar duzgun. Banyo buyuklugu normal

Cons:

Odalar coooook kucuk. Gercekten kucuk. Inanilmaz derecede kucuk oda

2026-06-02 • via Nuitee
Y
YIU WA • solo_traveller • hk
7
Pros:

從新裝修,比較新淨。

Cons:

離車站太遠,洗衣機限時使用,全酒店冇微波爐設備。

2026-06-01 • via Nuitee
Łukasz • couple • pl
9
2026-06-01 • via Nuitee
Y
YIU WA • solo_traveller • hk
7
Cons:

離車站太遠,全酒店沒有微波爐設備,冰箱完全不冷,洗衣機限時使用,只可早上7時至晚上9時;最過份的是洗衣機洗衣每次400円35分鐘,但乾衣機可以100円30分鐘,如果之前的客人洗衣後用乾衣機60分鐘,那跟隨洗衣的客人洗衣完成後就不能立該乾衣,要等之前客人用完才可,這樣只會不斷延遲乾衣的等候時間,失敗！

2026-06-01 • via Nuitee
D
Dukju • couple • kr
10
2026-05-31 • via Nuitee
G
Gireesh • solo_traveller • in
7
2026-05-30 • via Nuitee
M
Marian • couple • au
6
2026-05-28 • via Nuitee
L
Luvia • couple • us
9
2026-05-26 • via Nuitee
P
Paul • couple • gb
9
2026-05-25 • via Nuitee
S
Silva • extended_group • ph
10
2026-05-22 • via Nuitee
E
Elena • couple • it
8
2026-05-21 • via Nuitee
M
Mario • solo_traveller • it
7
Pros:

Pulizia, posizione, servizi

Cons:

La camera è davvero piccolissima

2026-05-21 • via Nuitee
D
Dominika • solo_traveller • pl
8
Pros:

Close to ueno park and ueno station. Clean.

Cons:

Too small.. and no breakfast served

2026-05-21 • via Nuitee