Grand Hotel Sunny Beach - All Inclusive

Group of six adults, you get what you pay for. However main things hotel clean , rooms good however shower gel near sink not shower. Aircon at no extra cost is always a bonus. Right next to beach and no trouble with noise. Lifts are slow and not many just don’t use at peak times

IT was wonderful time. I will come back here

Where should I start. We have just come back from the Grand Hotel well grand it isn't by far. We went All Inclusive. Location is brilliant out of the gate and walk across the path and there is the beach, also all the shops, stalls selling all kinds of stuff and eating places.
The hotel has only 2 lifts taking upto 6 people in each so if there is larger people in it will only take 4. So if you are on the 12th floor as we were going to breakfast is a nightmare as once the lift reaches its max it just goes down. A few times we walked down the stairs which isn't good really as my husband has problems with his knee. The only air-conditioning is in you're room there isn't any throughout the hotel.
Breakfast is breakfast but it would be nice for it too be hot most days it was luke warm or cold. Lunch and Tea choices not a great deal at all and don't look appetising and still only luke warm. We ate out mainly and you can tell the difference in the food.
Rooms are fine and they were cleaned and towels changed everyday, wardrobe space is small so hanging up dresses isnt good as space is only small. You get water on the 1st day you arrive and teabags and coffee too, after that its take teabags from the restaurant but coffee is only from the machine you can get tea and coffee throughout the day. Pool towels you have to provide you're own. Pool area isnt too bad they do a couple of activities in the morning and also in the afternoon. The music can be too loud but some of the songs that are played are not suitable as children are about. There is some night entertainment but we didnt see any.
The guy at the pool bar sorry hopeless with names he was good, as was the blonde lady in the lobby bar too and the lady from housekeeping who done our room. Staff in the restaurant they were mainly rude not helpful and you were an inconvenience to them.
The alcohol drinks if there was alcohol in them I would definitely be surprised, yes we drank the local vodka and gin as its only the local stuff that is on the All Inclusive menu. Yes we could've payed more to have branded drinks but we shouldn't have to, we did when we ate out of course.
They advertise massages but these are not done at the hotel but at the shopping centre.
I asked about keeping our room on the last day as we were obly getting picked up at 8pm. The guy on reception told me it would be €130 but if I gave a good review on here I could have it for €110. This is a 3 star hotel I haven't paid that much too keep a room in a 5 star.
Yes I would go back to Bulgaria but definitely not this hotel.

After reading a couple of bad reviews I feel the need to write this.
I am currently staying at this hotel with children age 8,12 and 13 and can't fault the place it's lovely! It's our first time at this hotel and we are well travelled people.
Room is very modern and nice, the whole hotel kept clean, the pool area we stayed at yesterday and was nice,plenty of loungers to go around and plenty of room in the pool.
Yesterday we had a nice breakfast they put a variety of food out and there's plenty for everyone! At lunch they had a variety and also were cooking meat squewers and chips outside which were delicious.
After heading out to the beach which is steps away we came back and they were making some lovely cheese on toast amount other things but the cheese on toast was really nice.
We had no issue with finding something to eat at the evening buffet either.
On arrival we got here after midnight the lovely lady on reception handed me four bags where the hotel had kindly made us a packed lunch.
There is a guy during the day I dint know his name but he does Zumba for the people in the pool and I even took part in a quiz thing the guy is brilliant and brings good energy.
Just steps from the hotel are countless shops, bars and restaurants and I have felt super safe and found the workers of these places to be helpful and friendly.
One last thing is we are in a sea view studio on the 3rd floor and the view is lovely from our balcony.
Don't be put off by some of the reviews like I was lovely hotel and I would 100 percent come back.

6th time in this hotel and how its changed' food was repetative ' pool area was a no go due to kids being on the sunbeds' no rules adhered to about towels asked staff for help and it was ignored' the only nice staff there was the cleaner who had a smile on her face' changed hotels on the 4th night as couldnt stand it any more ' so if anyone is wanting a lovely holiday at the grand be prepared it has changed massively

Absolutely shocking hotel, not as advertised, à la carte menu definitely not, disgusting slop, we ate out most of holiday as restaurants and everything else out of the hotel was amazing. Doesn’t have enough of anything for amount of people in hotel from food after the locust have taken everything and then wasted it, in the tiny dining area to the lack of sun loungers around the tiny pool, with the pool bar (shack) serving its 3 cocktails and beer. Staff are rude with no manners, cleaning of room consists of emptying 2 bins, fresh towels but no bedding changed and no cleaning of anything else, no hoovering of carpet or mopping of bathroom or balcony floor, basically they don’t clean your room. Minibar as advertised is a mini fridge in your room with a bottle of water, with tea coffee facilities (never replenished after day one), cafe, mini supermarket, kids playroom and playground doesn’t exist. Massages you have to go a few hotels up the seafront to have so not within the hotel as advertised. Advertised as a 4 star hotel when barely a 2 star, not value for money. 2 lifts that can only hold 4 people for the 12 floors and 400 people in the hotel, have to wait 20 minutes for a lift as they just go pass even when called. Bar well if you can call a menu of 3 cocktails and beer then you have a bar but at a 4 star would expect more choice. Advertises room service but no menu or details of ringing down in room. Wi-Fi and balcony lights are controlled by hotel so switched off a lot, so you can’t connect to the tv and internet channels they advertise. Only decent thing is the air conditioning and shower so it you want value for money and not slop for food avoid this hotel like the plague. Security is also an issue as room door doesn’t close properly so need to check closed.

Still here, don't fly back till 3rd July 2026, if your reading this now and booked with TUI, change your hotel now!!!, if they class this as 4*, TUI are delusional, they dont even come here, even though there is a TUI hotel round the corner 150 meters ( when adked for Rep to come here, they advised to speak to reception!!). So your all inclusive package consists of slop ( Al a carte), 4 choices of cocktails as long as they have gin, vodka or dark rum, and local Bulgarian beer, if you want international beers the only one they have is Corona but you have to pay for it. They have 2 lifts and if your on 10th floor like us, you could wait upto 20 mins to get one up or down. TUI, advertise (falsely) about entertainment and size of pool, it's tiny and when you have a lot of kids with floaty rings, ect you cannot get in pool basically everything advertised is not true. Entertainment starts as early as 7pm for kids,may have some act on, but finished by either 8.30 or 8.45, then it's, night then,lights off, your on your own. The promenade is just outside gate ( only good thing) but take extra spends for food and drink!!!, just to survive. Feel sorry for anyone who has young children or early teens, they will be bored shitless. We would cut our holiday short but by the time we have paid just to survive cant afford too, cost us enough to start with, and TUI would not re-emburse as we chose to leave. Can't make this more clear, This is not 4 star more like 2. Be warned, just another add on the majority of people staying here are Bulgarian.

Very good hotel, Amazing view, friendly stuff, clean, good food and close to everything

Very good, peaceful, very good food and atmosphere

Very good hotel i and my friends enjoyed the stay to the fullest

good hotel soule return everything was perfect

Good i recomend this hotel. Hdhd

A beautiful hotel with an even better view.
Always very nice and smilling staff. Perfect location of the hotel near the center, but the music from the center does not disturb. Beautifully renovated new rooms and meticulously cleaned every day. Good selection of food, I especially love their vegetable plates. I always to come back to this hotel and I look forward to my next visit.

Whose all inclusive hotel I’ve ever stayed in food was awful we had to set our own table and get our own drinks in the restaurant, the staff were rude and never smiled the entertainment was on 7 to 8 so everyone was in the restaurant having dinner the pool was small but the surrounding area was too small for the size of the hotel we were there for 10 days and never got a sun bed so we had to go on the beach every day and pay for sun beds and they don’t have beach towels so I had to go out and buy them. The cleaners left clean sheets and quilt covers but didn’t put them on. I would never stay there again!

Perfect hotel with a location near the center but you won't be disturbed by the music from the center amazing staff, perfect view, great selection of food, from the hotel you go directly to the beach, beautiful rooms, hotel after complete renovation, it's the ninth time in the same hotel and I wouldn't change and I will return to the same place in August for the tenth time 🥰

Amazing hotel and accommodation. Superb food and a big thankyou to all the staff for being so helpful highly recommended and we will definitely be back thankyou so much

The room are renovated and look so goood…I have no words to describe the view. The food is ok, entertainment is nice and the staff on reception are amazing. Always friendly and ready to help.

Second time at the grand. This time we got a room facing the north side, 1st time it was facing the south. Both views are lovely. The staff are professional from top to bottom. Flora on reception and her manager Hristo are so outgoing and friendly. The maid on 7th floor is keeping the room clean and tidy. Good variety of food and drink. Would return again.

Room was lovely. Always had hot water for shower. Good choice of food everyday. Staff so friendly. Made me feel relaxed

It’s a lovely clean hotel, all the staff are friendly and helpful. I’ve enjoyed the food daily, alongside the drinks! Would come back again!