Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Heating
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Functional amenities
Comfortable rooms
Cons:
Occasional cleanliness issues
Room size may feel small for some

Categories

Cleanliness
8.36
Mixed reviews about cleanliness; there were issues with mold in the kettle.
Service
9.33
Guests consistently praised staff for their friendliness and helpfulness.
Location
9.37
The location is described as very convenient and close to transport links.
Room Quality
8.82
Generally positive comments about room comfort, with some remarks on room size.
Amenities
8.85
Amenities like washing machines received praise for convenience.
Value for Money
8.81
Guests find the offerings fair for the price, although some amenities could be improved.
Food and Beverage
8.86
Breakfast options were appreciated, particularly new offerings.
Overall Experience
8.83
Overall positive experiences shared by guests, with some minor grievances.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 16:53

Property Description

Convenient Location
Tokyu Stay Sapporo, open from April 2018, is ideally situated just minutes away from iconic landmarks such as Sapporo TV Tower and Sapporo Clock Tower. With attractions like Odori Park and Former Hokkaidō Government Office within walking distance, exploring the city is a breeze.

Modern Amenities
Enjoy the comfort of well-equipped rooms featuring free WiFi and flat-screen TVs. Each guest room also comes with a convenient microwave, ensuring a pleasant stay with added convenience.

Exceptional Service
Our dedicated staff at the 24-hour front desk are always ready to assist, making sure your needs are met promptly and efficiently.

Experience the best of Sapporo at Tokyu Stay Sapporo - book your stay now for a memorable visit.

Important information:

For guests staying 6 nights or less, simplified cleaning will be provided upon request. If you would like this, please apply "request cleaning" card in front of your room door. (Simplified cleaning includes collecting Face towels, bath towels, bath mats, nightwear, and trash) For guests staying 7 nights or more, room cleaning will be provided (collect towels. nightwear and trash, bed-making, clean inside the room, restock the room amenities). (You can also ask for the additional room cleaning with the additional fees. Please ask the front desk for further details.)

Attention!!
Due to renovation work in the first-floor lobby, the restaurant will be closed from Tuesday, September 16, 2025, to Sunday, November 30, 2025. Breakfast service will be temporarily suspended during this period.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs JPY 1800 per day.

Location

Guest Reviews

8.9
Based on 1798 reviews
Cleanliness: 8.36
Service: 9.33
Location: 9.37
Room Quality: 8.82
Amenities: 8.85
Value for Money: 8.81
Food and Beverage: 8.86
Overall Experience: 8.83
R
Richard • solo_traveller • sg
10
2026-07-25 • via Nuitee
S
SANDRA • couple • sg
8
Pros:

Good location, room has washing/drying machine and shoe dryer

Cons:

Only has space for one luggage, no hot water dispenser

2026-07-24 • via Nuitee
Y
YuChing • family_with_children • tw
10
2026-07-21 • via Nuitee
G
germalyn • solo_traveller • se
8
2026-07-17 • via Nuitee
C
Charlotte • family_with_children • hk
9
Excellent will come back again
Pros:

Excellent location, very clean

Cons:

Its hard to find space for suitcase in the room

2026-07-15 • via Nuitee
Y
Yu Lam • couple • hk
9
Excellent stay!
Pros:

Staffs are extremely nice. Room has everything we need and they are using good qualities stuffs. They provide Refa products and hair dryer, which is for me a plus to try before buy it.

Cons:

The basic room is really small, it is hard to find space to open a 29in suitcase. But it is just really a minor thing compare to other things.

2026-07-14 • via Nuitee
A
Andres_Li • solo_traveller • tw
9
Pros:

櫃檯人員積極協助，態度親切。
環境整潔乾淨，設施完善。
地點方便，四通八達。

Cons:

雙人床房間略小，建議旅客可以加點預算升級成雙床房，或更大的房間。

2026-07-13 • via Nuitee
T
Takako • solo_traveller • jp
9
札幌で泊まった今までのホテルで１番居心地が良かったです！
Pros:

スタッフの方が皆さん優しくて、明るくて、居心地が良かったです！
朝食のメインが３択で、内容もとてもよかったです。
個人的に良かったポイントは、バス周りがリファで統一されていたことと、
部屋に洗濯機（洗剤も置いてある）、プレスアイロン、靴乾燥機、電子レンジがあって、すごく過ごしやすかったです！
部屋も通路が広く、狭さを感じないレイアウトになっていてとても良かった。
テレビでyoutubeも見れて、滞在がとても楽しかったです！

Cons:

朝食にハンバーガーを食べたのですが、パティが冷たかったです。。。
（忙しかったからか、、）
それ以外は何もないです！

2026-07-13 • via Nuitee
V
Vinicius S. • couple • br
9
2026-07-12 • via Nuitee
K
KYBUM • family_with_children • kr
6
도큐스테이삿포로호텔에서 삿포로를 즐기다.
Pros:

아침식사가 매우 맘에 들었습니다. 4성급 이상 호텔의 여러종류 음식 부페가 아닌 메인 디쉬가 있고 추가로 간단하지만 매우 맛있는 엄선된 듯한 부페가 맘에 들었습니다. 방의 규모는 조금 작았지만 필요한 물품은 세심하게 준비가 되어있었습니다. 삿포로 시내 오도리공원 근처라 시내관광에 매우 편했습니다. 특히, 스프카레 '트레져'가 호텔 다음 길가에 있어 아주 좋았습니다. 그 외에 미츠코시백화점, 메가돈키호테, 다누키코지 상점가 등 번화가를 즐길 수 있어서 좋앗습니다.

Cons:

일부 카운터 직원이 자기들끼리 언어소통이 잘못된 여행객을 두고 흉을 보는건지 험담을 하는지 태도가 맘에 안들었습니다.(7월7일 화요일 오후 1시50분경 제복을 갖춘 여직원 두명)
도큐스테이삿포로호텔을 목적지로 하면 도큐스테이오도리호텔로 안내하는 경우가 있어서 호텔 홍보에 좀 더 신경 써주면 좋겠습니다.

2026-07-11 • via Nuitee
靜琦 • family_with_children • tw
9
2026-07-10 • via Nuitee
T
TOSHIHIRO • couple • jp
7
Pros:

利便性

Cons:

部屋が狭くて寝るだけと言っても狭い

2026-07-08 • via Nuitee
S
Sami Ceyhun • solo_traveller • tr
10
Exceptional
Pros:

Amenities and quality of electronics were top tier.

Cons:

Nothing except how thin were toilet papers. But I guess that's an issue all around japan.

2026-07-08 • via Nuitee
K
Keziah • couple • us
5
Restroom so badly smell from toilet, towels too oldies, mattresses like broken
Pros:

Location is ok

2026-07-07 • via Nuitee
L
Ling yu • family_with_children • tw
8
Pros:

Location and service are good

2026-07-04 • via Nuitee
M
manami • couple • jp
9
最高
Pros:

アクセスが良い
清潔
洗濯機に洗剤まで常備されていた
リファが置いてある
タオルや寝巻きを交換してくれる

Cons:

なし

2026-07-04 • via Nuitee
K
KIYOHITO • solo_traveller • jp
9
2026-07-03 • via Nuitee
K
KUOHSI • family_with_children • tw
9
2026-07-02 • via Nuitee
S
sun young • solo_traveller • kr
8
2026-07-02 • via Nuitee
S
SHUANJU • couple • tw
8
2026-06-28 • via Nuitee