Facilities

WiFi available
Free WiFi
Heating
Non-smoking throughout
Private check-in/check-out
Allergy-free room
Adult only
Staff adhere to local safety protocols
Laundry washed per local authority guidelines
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Great location
Easy check in
Cleanliness in some reviews
Cons:
Noise issues
Cleaning inconsistencies
Uncomfortable beds

Categories

Cleanliness
6.73
Multiple reports of insufficient cleaning, including hair and dirt present.
Service
8.7
Generally positive experiences with staff interaction noted.
Location
9.24
Consistently highlighted as great, close to many amenities.
Room Quality
7.69
Mixed reviews; some rooms uncomfortable due to noise, with beds being reported as uneven.
Amenities
7.22
Limited kitchen utensils noted, some dissatisfaction with bathroom size and amenities.
Value for Money
8.18
Pricing considered reasonable given location despite some shortcomings in facilities.
Food and Beverage
8.73
No specific mentions, defaulting to standard quality for this hotel tier.
Overall Experience
8.3
Overall positive sentiment with a few issues addressed.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 03:38

Property Description

Convenient Location & Attractions
Stay at New Cavendish Street Serviced Apartments for easy access to popular London attractions such as Carnaby Street and the British Museum.

Well-Equipped Units
Enjoy a comfortable stay with amenities like a kitchenette, free WiFi, flat-screen TV, and heating facilities in each unit.

Nearby Points of Interest
Explore Oxford Street, Tottenham Court Road, and Dominion Theatre just a short distance away from the aparthotel.

To book your stay at New Cavendish Street Serviced Apartments by StayPrime, visit our website now!

Important information:

The property operates a self-check-in system, and the apartments/units are self-serviced/self-contained. You will receive an email containing your arrival information via email prior to your arrival, sent at 2 pm. If you have booked within 3 days of arrival, you will receive your arrival information shortly after the booking is confirmed on our system. If you do not receive this information, please contact the property immediately.

Please note that the building does not have air-conditioning, but central heating and separate fans are provided.

The building does not have a elevator.

Identification (Passport or ID) may be requested of guests by the property for local bookings. Driver’s license not accepted.

Concept Serviced Apartments cannot guarantee that all special requests can be confirmed but the property will try its best to do so wherever possible. The Serviced Apartments have a strict maximum occupancy of 2 people and do not allow children or additional adult guests. There are no sofa beds, cots, or twin beds.

Please note the weekly service cleans are carried out for stays that are 8 days or more. The cleaning will not be carried out if the guest is in the room. Guests need to vacate the room while the room is being serviced.

Disclaimer of internet service: The Wi-Fi provided is purely a complimentary service, which is serviced through a 3rd party supplier. It is intended purely for personal use and cannot be relied on for professional use. If you do experience issues, please notify us and we will our utmost to work with the 3rd party supplier to make sure that this is dealt with as swiftly as possible.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM

Property Policies

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.1
Based on 2518 reviews
Cleanliness: 6.73
Service: 8.7
Location: 9.24
Room Quality: 7.69
Amenities: 7.22
Value for Money: 8.18
Food and Beverage: 8.73
Overall Experience: 8.3
D
Declan • solo_traveller • gb
5
Good location but poor accommodation
Pros:

Location

Cons:

Too hot
No air conditioning
Man living in sleeping bag at the entrance to property
Window didn’t open
Couldn’t sleep due to heat and light

2026-07-11 • via Nuitee
E
Eleonora • couple • it
5
Pros:

La struttura era in una ottima posizione.

Cons:

Le pecche però soni innumerevoli, camera e letto veramente troppo piccoli per due persone, nessun deposito bagagli al check out!

2026-07-11 • via Nuitee
K
Katy • solo_traveller • gb
10
2026-07-11 • via Nuitee
M
Maria • solo_traveller • gr
9
Pros:

Υπέροχη τοποθεσία, ήσυχο δωμάτιο. Πολύ καθαρό.

Cons:

Είχε λίγο παραπάνω ζέστη και δεν είχε κλιματισμό. ( Επισκέφθηκα Ιούνιο το Λονδίνο και όχι σε τόσο ζεστή περίοδο παρόλα αυτά είχε πολλή ζέστη) Το κρεβάτι μικρουλι και λίγο άβολο.

2026-07-10 • via Nuitee
X
Xiomara • couple • us
9
Like new flat, very well located
Pros:

Location is the best. Very clean and looks like a new flat.

Cons:

For summer, it is too hot with no AC. Bed is small for two people.

2026-07-09 • via Nuitee
I
Indrek • couple • ee
7
Good location, but the company who manage the apartment should perhaps do more for the guests.
Pros:

Excellent location, room was big enough.

Cons:

The bed was too small for two people. We asked for an early check-in. We were promised that we will be informed, if the room is ready early. We were not, although we later received information that the room was ready at least an hour earlier.

2026-07-09 • via Nuitee
P
PAUL • solo_traveller • us
6
Pros:

Clean, great location, modern

Cons:

Noisy, no AC, TV only had app access. No regular channels. Bed was cheap and uncomfortable

2026-07-08 • via Nuitee
B
Borislava • solo_traveller • bg
9
2026-07-07 • via Nuitee
B
Bianca • solo_traveller • it
8
Pros:

Buona posizione, a circa 8/10 minuti dalla fermata della metro e a 12 minuti circa a piedi da Oxford Street
L’appartamento era molto pulito

Cons:

Non c è ascensore nè aria condizionata

2026-07-07 • via Nuitee
C
Claire • solo_traveller • gb
8
2026-07-07 • via Nuitee
M
Monica • solo_traveller • ro
9
Per total a fost ok
Pros:

Faptul ca apartamentul este destul de central, renovat si curat.

Cons:

Mi-as fi dorit sa fi avut aer conditionat. Nu ma asteptam ca un apartament care se inchiriaza sa nu aiba aer conditionat.

2026-07-07 • via Nuitee
V
Viktor • couple • se
8
Bra boende, men vet inte om det fungerar för längre vistelser.
Pros:

Nära till euston tåg station och nära till oxford street. Smidig incheckning samt utcheckning.

Cons:

Det var väldigt varmt i rummet. Men det förväntas inte ac i England så väldigt litet negativt.

2026-07-06 • via Nuitee
R
Robert • solo_traveller • gb
7
Great location but needs aircon!
Pros:

Excellent location in the west end. lots of good places to eat nearby. Arrival and departure instructions very clear.

Cons:

Mian issue was I thought the price was for 2 nights not one. This is not an issue with the accommodation but with booking.com and its habit of changing preferences and filters in the middle of booking.

2026-07-06 • via Nuitee
D
Djindra • couple • nl
6
Ok to stay
Pros:

Nice location with good restaurants around the corner.

Cons:

Too warm inside, ventilation in the room was not working accordingly.

2026-07-06 • via Nuitee
A
azza • couple • sa
9
Very good . Excellent helper thank him . On line also they responded to our message. Well done thank you
Pros:

The gye very helpful and nice helped us with bags and everything thank so much to him .

Cons:

No air conditioning. Noise from restaurant down .

2026-07-05 • via Nuitee
C
Candy • family_with_children • gb
10
All as advertised no faults - would love to stay again
Pros:

Excellent apartment - great location - good tea and coffee facilities and very clean - Pleased we had a fan as arrived in the heat wave and on the top floor so it was needed after climbing the stairs to reach the apartment.

2026-07-05 • via Nuitee
A
azza • couple • sa
9
Very good
Pros:

The Philippineo gye so nice and helpful . Sorry forget his name . Excellent employee thank him so much .
Respond to our messages immediately
Clean place

Cons:

No air conditioner .
Noise from people in the restaurant.

2026-07-05 • via Nuitee
S
susan • solo_traveller • gb
3
A hot attic room not a luxury apartment
Pros:

Location

Cons:

6 flights of stairs very hot with no window that could properly open

2026-07-05 • via Nuitee
J
Jonathan • solo_traveller • co
8
Buena ubicación, calor insoportable
Pros:

La ubicación.

Cons:

El calor era insoportable y no había nada en el apartamento para mitigar este calor.

2026-07-03 • via Nuitee
M
Michelle • solo_traveller • za
5
Pros:

The location was excellent .

Cons:

Very very hot, so was not ideal for the heat. Unreliable Wifi . Taps labelled incorrectly - so cold tap was hot !

2026-07-03 • via Nuitee